Amazing customer service! Very quick to respond and solve issues, if any arise. Kept me updated weekly on my order. The equipment itself was very easy to put together. I love mine, you feel the burn a... Ver mais
A empresa respondeu
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Amazing customer service! Very quick to respond and solve issues, if any arise. Kept me updated weekly on my order. The equipment itself was very easy to put together. I love mine, you feel the burn a... Ver mais
A empresa respondeu
The Reforme associate Jenny was prompt and answered all of my questions about my order. I recommend to friends and family! Thank you!
I appreciate the fast response to my customer service request to cancel an order (that I sent within 30 minutes of placing the order). I could do without the “are you sure you really want to cancel?”... Ver mais
A empresa respondeu
I had the smoothest experience with them! Shipping was quick, assembly was easy and their customer service was so kind and helpful when I did have a question! I absolutely love my climber and will be... Ver mais
A empresa respondeu
REFORME makes fitness equipment for women who train at home. We started because everything on the market was built for a commercial gym and then shrunk down. It was loud, heavy, and awkward to store in the amount of space most people actually have. We thought that was a design failure, not something you should have to live with. So we build the version that works in a real apartment. Quiet enough to use while someone's asleep in the next room. Small enough to store when you're done. And made to look like something you'd leave out rather than hide in a closet. Our range covers cardio, strength, and recovery. The Climber+ is our vertical climber and best-known machine — a full-body cardio workout that folds flat for storage. The Stretch+ is an adjustable back stretcher with built-in massage rollers, made for back tension and recovery in about fifteen minutes a day. The DeepSquat+ is a compact squat machine for lower-body training, and the Core+, InnerCore Pro, and Vibe+ cover core work, inner and outer thigh training, and whole-body vibration. We also make resistance bands, recovery tools, and accessories that work with the machines. We're a small independent team. We design our own equipment, work directly with our manufacturers, and handle our own customer support — the person who answers your email works here, not at an outsourced call center. Every order ships free within the US, and every machine comes with digital training guides we produce in-house so you know exactly what to do on day one. You get 60 days to try it or return it. If something arrives damaged or stops working, email us and we'll take care of it. That's the part we care most about getting right. Over 30,000 women have trained with REFORME.
Estados Unidos da América
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The Reforme associate Jenny was prompt and answered all of my questions about my order. I recommend to friends and family! Thank you!
Their products are a must have definitely recommend 🙌🏽
Your customer service has always been great.
Amazing customer service! Very quick to respond and solve issues, if any arise. Kept me updated weekly on my order. The equipment itself was very easy to put together. I love mine, you feel the burn almost immediately! I wish there was a bit more tension but other than that it’s great!

Resposta da REFORME
Had a question about my order that was answered promptly, providing all the information I asked for and set my mind at ease. Great customer service experience!

Resposta da REFORME
Quick response & customer service was very helpful.

Resposta da REFORME
I had the smoothest experience with them! Shipping was quick, assembly was easy and their customer service was so kind and helpful when I did have a question! I absolutely love my climber and will be purchasing more items from them in the future!!

Resposta da REFORME
Customer service was very helpful with my needs.
I reached out to customer service to check on shipping estimates, and they responded very quickly! Also they followed up to make sure I knew when my pkg was shipped! Very satisfied with the service and the product.
I appreciate the fast response to my customer service request to cancel an order (that I sent within 30 minutes of placing the order). I could do without the “are you sure you really want to cancel?” requiring me to respond again with my request. It feels a little like trying to get out of a gym membership on a sitcom.

Resposta da REFORME
The package delivered had a completely different company name and specific model number. I found the product with other company and model number for about $100 less on Amazon. It was the exact same product. I contacted the company who claimed they manufacture "premium" products and the markup was worth the cost because of their warranty and product quality, despite showing screenshots with the listing for the same product on Amazon. I consider this very deceptive. I will be returning the product (and "free" gifts) for a refund.
The stepper arrived faster than the day that was supposed to be delivered, and I waited a little longer for the bands and massage gun, but everything has been really good and good looking as well, it’s a full work out, it does not take too much space in my living room and it’s easy to assemble and carry around with his light weight. I’ll recommend to my friends.
They answered my question professionally and informatively.
The response to my email was immediate, the support was exactly what I needed… I can’t wait to start using this machine! I have wanted to stair climber for so long, but they are very bulky and they are very expensive, this item is perfect for my house and perfect for my needs.the price was significantly lower than the typical price of a stairclimber and I can use this one right in front of my TV, bonus points! Plus I now know I’m working with an incredible team, as your immediate response and support was not expected and very much appreciated.🤩🥳
I didnt order one and now they are sending one after I told them I didnt order one. I found a cheaper one. I dont need 2 in the house.
Sent it back. Made too much noise and didn’t seem to glide smoothly.
The equipment was great. It arrived in good condition and the customer service was also very helpful, fast and reliable.
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