Put in my order , was promised a delivery date of 02/06/26 . Still not received my goods . Have messaged company twice , still no replies . Won’t order of these again because there is no excuse for no... Ver mais
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Leia as opiniões dos outros
1 star because I can’t give zero. Item never sent. No response from seller to any correspondence. Have asked for trust pilot review and rating of a product I never received. Fortunately I paid with P... Ver mais
Saw an offer on Facebook but have always been wary of these kinds of offers but as son wanted one. Decided to risk it. Ordering was easy and regular tracking updates. Arrived earlier than expected and... Ver mais
I received my 80mm lens ball kit the next day. The flexi arm and suction cup are great to use with a tripod and makes it easier to set up my shot. Really great fun to use and I will carry the 80mm b... Ver mais
Informações sobre a empresa
Escrito pela empresa
The UK's premier supplier of lensballs and associated accessories. Whether you are using a traditional digital camera or a mobile phone to capture your images a Lensball will add a new creative edge to your photos, in addition to being a whole lot of fun
Informações de contacto
14 Rowallan Way, DE73 5WX, Derby, Reino Unido
- info@refractique.co.uk
- refractique.co.uk
3,1
Aceitável
79 opiniões
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You canceled my order for no apparent…
You canceled my order for no apparent reason. Evidently you sent emails explaining what was going on. I didn't get any of them. Only the refund.
4 de outubro de 2022
Resposta da Refractique
Hi Jim,
Updated following your updated review. Jim we sent two emails before refunding your order due to no response, and a further emailing to your email asking why your order had been cancelled, please check your spam folder. Ultimately we only ship to the UK and this is clearly stated on the website.
I'm sorry that you feel it necessary to leave a 1 star review. As explained in our emails to you, we only currently ship to the UK and our website prevents customers outside the UK placing an order. In your particular case, you entered a US address, but entered the country as the UK, circumventing the system. When we received your order, we did reach out to you twice explaining that we don't ship to the USA, but offering to post your order as an exception. As we didn't receive a response, we took the decision to cancel the order and apply a full refund.
We do our very best to exceed customer expectations, often going above and beyond to ensure that we find a satisfactory outcome for the customer, however if we don't receive a response, the only option we have is to refund. I'm sorry that on this occasion we failed to meet your expectations, if we open up a supply route in to the USA, we'll be sure to drop you a line.
Delivered on time
Delivered on time, items were well protected, it's a present, so far very pleased
13 de outubro de 2022
Brilliant customer service
Ordered an item on 17/10/2022, was despatched for 48h service the next day.
Unfortunately, Royal Mail industrial action on Thursday affected the delivery however item still was delivered on the day I needed it for someone’s birthday.
Got in touch with the customer service who explained the situation. Item was well packed and I would highly recommend them especially with the current offers 🤩❤️
21 de outubro de 2022
Opinião espontânea
Resposta da Refractique
Many thanks for the review Gunta, I'm so pleased your order arrived in time for the birthday, despite the current Royal Mail industrial action.
Brilliant product and speedy delivery
6 de outubro de 2022
Saved the day! Thank you!
I am beyond happy about the fantastic service I received here. I was trying to order a gift for a niece, whose birthday is today, and the team at Refractique replied to my message on Sunday and have been so very helpful with regards to packaging, postage. They went above and beyond to help me, and as a result my niece will receive her present not only on time, but beautifully packaged, with a message. I cannot recommend this company enough. I am so impressed that I will be ordering a set for myself to enhance my art. The people here look after their customers. And so I will be recommending them to everyone. Thank you again!
9 de outubro de 2022
Opinião espontânea
Artwork enhancer
I'm using this ball to enhance my artwork. I really love it. Can carry it around with me too so when I need to photograph on the spur of the moment I can use this quickly
8 de outubro de 2022
Excellent service from start to finish!
24 de setembro de 2022
Happy
Saw an offer on Facebook but have always been wary of these kinds of offers but as son wanted one. Decided to risk it. Ordering was easy and regular tracking updates. Arrived earlier than expected and son is very happy thank you xx
9 de setembro de 2022
Bought as a gift
Bought as a gift, so cannot give precise details of its functionality, but it is exactly as described.
Arrived on time and well packaged.
14 de agosto de 2022
80mm kit is great
I received my 80mm lens ball kit the next day.
The flexi arm and suction cup are great to use with a tripod and makes it easier to set up my shot.
Really great fun to use and I will carry the 80mm ball in my camera bag as it's great for architecture photos, I'm looking forward to using round some of the building in Birmingham.
18 de julho de 2022
Refractique is a great product.
Great product. Arrived on time & undamaged.
Product was well packed.
Can't wait to use this with my DSLR.
9 de julho de 2022
1st of all delivery time
1st of all delivery time - I'm very positive surprised how fast delivery arrived.
2nd - quality - pure cristal which makes photos beautiful and great quality.
I absolutely recommend Refractique!
9 de julho de 2022
Very very pleased with this item which…
Very very pleased with this item which has added a new dimension to my photography
27 de maio de 2022
Had a small problem in that I ordered…
Had a small problem in that I ordered to bags only one arrived sorted in 2 days very fast and apologies for the missing item would highly recommend
27 de maio de 2022
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