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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

The skip was delivered on time and collected on time that we agreed. Skip was delivered by a lady, which was amazing -we need to see more women operating heavy machinery! Both the gentleman collecting... Ver mais

Classificada 5 em 5 estrelas

Had an enormous job to do the general waste skip was perfect, got the job done. Skip delivery and collection were prompt and service was straightforward and friendly. Would highly recommend.

Classificada 5 em 5 estrelas

Exstreamly quick to deliver were exmtreamly helpful when requested to to change pick up at last minute let me know when delivery on way and pick up diver on way so easy to book and price was cheapest... Ver mais

Classificada 5 em 5 estrelas

The delivery of the skip was made by a very polite man and collection was also done on time. I would highly recommend this company for skips, good price too.

Informações sobre a empresa

  1. Recolha de lixo

Escrito pela empresa

Reliable Skip is the go-to solution for efficient, dependable, and environmentally responsible waste management across the UK. From domestic clear-outs to large scale construction projects, we provide an extensive range of skip sizes tailored to meet all your needs. Our dedicated team ensures an easy online booking process and cheap prices. With a firm commitment to recycling, we strive to reduce landfill waste, protecting our environment. At Reliableskip.com, your satisfaction is our priority, as we continue to offer top-notch, customer-focused services. Enjoy low cost skip hire and book online today!


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

365 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 50% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Great service

Great service, Katie was super helpful. I would definitely recommend.

23 de julho de 2025
Opinião espontânea
logótipo da Reliable Skip

Resposta da Reliable Skip

Hi Jools,

We're so pleased to hear you had a great experience with our service and found Katie to be super helpful. Your recommendation means a lot to us.

Kind Regards, Reliable Skip

Classificada 5 em 5 estrelas

Very good service

Very good service. The skip both arrived and was picked up on time. Good communication from the driver and from the company.

26 de julho de 2025
Opinião espontânea
logótipo da Reliable Skip

Resposta da Reliable Skip

Hi Nikos,

We're absolutely delighted to hear about your positive experience with the punctuality of our delivery and collection, coupled with the excellent communication from both our driver and company. It's fantastic to know we met your expectations.

Kind Regards, Reliable Skip

Classificada 5 em 5 estrelas

Quick professional

Quick professional response to both on and off hire, with advance reminder of collection date. Reasonably priced hire. Full list of restrictions, so no guessing.

23 de junho de 2025
Opinião espontânea
logótipo da Reliable Skip

Resposta da Reliable Skip

Hello Kimberley,

Thank you for taking the time to share your positive experience regarding the quick and professional response of our team, from hiring to off-hiring processes. We're pleased to know that the advance reminder of the collection date and the clarity of our restrictions list met your expectations, along with finding our hire reasonably priced. We strive to maintain transparency and efficiency in all our services, and it's rewarding to hear when this is recognised and appreciated by our customers.

Kind Regards, Reliable Skip

Classificada 5 em 5 estrelas

Perfect service

Perfect service. Reasonably priced. Amazing communication and allowed me to delay pick up as my renovation wasn’t yet completed. Really great company who I wouldn’t hesitate to use again. Thanks all.

29 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service

Excellent service. Easy to use website with clear pricing. So many skip hire companies to choose from but the reviews for this company were excellent so made our choice. Well we can say personally this company were amazing. Delivery on time, with a really friendly driver, and skip was collected as requested - in fact it had gone by the time we left for work. Hassle free and thank you!

16 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent company

Excellent company. We were thrilled with the ease of booking our skip hire online. Communication was excellent. Drop off and pick up excellent. Thank you!

4 de julho de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Incredibly shocking company.

Reliable skips unreliable!.
I really wouldn’t recommend.
I paid for my skip online. Booked for Wednesday 9th July, all good.
Wednesday arrives. No skip, I contact them, I’m told we have tried to contact you there’s a system issue and your skip will come tomorrow. Bear in mind I have no missed calls and no emails but fine I’ll accept that. Thursday 10 July comes no skip. I give them a call, I speak to Katie she tells me leave it with me I’ll contact you back with an update. No contact and no skip. Now tomorrow is Friday, what are the chances I’ll a) get my skip b) actually get someone who has integrity to give me an update contact me?, I’m not holding on to much chance of either. I have no issues with there being problems, I get that happens, I have an issue with not being told what’s going on. I really wish I had gone with a local company and not effectively a broker. They also don’t open 9-5pm as a business owner I can tell when I’m passed to a third party call handling company- these guys effectively just take your details and pass them on to the company who in this case never give you an update that’s of any use. Now I’m preparing myself for the fight to get a refund if my skip hasn’t arrived by tomorrow. Seriously don’t use them.
Update: did get an email response assuring me the skip would be delivered today (Thursday) at all costs. That’s perfect, why couldn’t you just tell me without me needing to go through so many channels to get a reply. I really don’t deal well with ‘we will get back to you as soon as we know’ and then no one gets back to you until you chase up again. I won’t be using again.

9 de julho de 2025
Opinião espontânea
logótipo da Reliable Skip

Resposta da Reliable Skip

Hi Ariba,

We’re truly sorry for the frustration and inconvenience caused - we completely understand how upsetting it is when things don’t go to plan, especially when you’ve put your trust in us. This absolutely isn’t the experience we aim to provide, and we’re incredibly disappointed that circumstances beyond our control have let you down.

To be completely transparent, the depot in Cardiff experienced a serious and unexpected system failure this week, which disrupted their entire scheduling process and caused delays across the board. That’s not your fault - and we wouldn’t expect you to bear the brunt of that, but we want to reassure you that we’ve been chasing them constantly, including late into the evening, to try and put things right and get a meaningful update.

You’ve used us before, and we hope that reflects the fact that we are not just a middleman, but a small, hardworking team who genuinely care. If we didn’t care, we wouldn’t still be following this up hours after close of business, trying to get answers for you. We’re gutted that this has left you feeling so disappointed.

We’ve offered a full refund if you’d prefer to cancel, or we can continue working to get the skip to you as soon as physically possible. Please don’t hesitate to reach out - we’re here and will do whatever we can to make this right.

Classificada 5 em 5 estrelas

A great Company with good pricing.

The skip was delivered and collected on time with no trouble. There was clear instructions on what we could place in the skip and what was not allowed. Katie from customer service was brilliant at keeping me updated. I am happy to recommend this company and will use them again. 😊

30 de junho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Would use again

Just got a skip from reliable skips, nice and simple to use. Dropped off and collected as requested. Would use again.

9 de junho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Top in all categories

Great service! The driver for both the drop off and collection was polite and friendly, we have a new drive way and he gently placed the skip as close to the house as possible, no damage no sinkage. The skip was in a good condition so no unsightly rust bucket on the drive for the duration. The price was the most competitive on the Internet by far, I spent a Saturday trawling through comparison sites and websites, all contact has been polite and friendly, customer service is superb and personable. Great company! They also have an eco scheme currently where they plant a tree for every 3 reviews. I’m no tree hugger but that’s great right! Very happy.

16 de junho de 2025
Opinião espontânea
logótipo da Reliable Skip

Resposta da Reliable Skip

Hi Terry, we're over the moon to hear your positive feedback! Thanks for highlighting our friendly drivers and competitive prices 🌳🚛

Kind Regards, Reliable Skip

Classificada 5 em 5 estrelas

Great service

Very quick delivery of skip and great communication when collected. Reasonable price. Would recommend

21 de junho de 2025
Opinião espontânea
logótipo da Reliable Skip

Resposta da Reliable Skip

Hi Samantha, we're over the moon to hear about your positive experience with our quick delivery and communication! 🚚💬 Your recommendation means the world to us. 🌍

Kind Regards, Reliable Skip

Classificada 1 em 5 estrelas

Cancellation fee when they failed to deliver

Ordered a skip. Our drive is sloped so we sent pictures, both close up and from across the road, as well as a measurement of the angle of the drive, to check whether it would be okay and was told it would be fine. We trusted them because we know other houses on our road have had skips no problem.

This morning the delivery comes and they can’t get it on the drive. They dump it on the pavement and leave and we have to try to get to taken away before we’re fined by the council. A different guy comes to take it away and tells us they always have trouble delivering to our area because it’s hilly and their trucks can’t handle it so they should have declined the job - great.

We ring to ask if we can still get a skip given we haven’t successfully been delivered one and get told we’ll get a call back in 10 minutes. Obviously no call back for hours and we have to chase. Finally get a call back and are told they can’t deliver a skip to us and will give us a refund but will charge us a cancellation fee. Baffling that they think this is acceptable, it wasn’t our fault they didn’t look the pictures and measurement properly to confirm they could deliver to us. I don’t know what more we could possibly have done to facilitate delivery. Be aware that if you book with Reliable Skips and they can’t deliver for whatever reason, they will charge you and say it’s your problem.

20 de junho de 2025
Opinião espontânea
logótipo da Reliable Skip

Resposta da Reliable Skip

Hi Jenny,

We're truly sorry to hear about the difficulties you experienced with your skip delivery. It sounds like a frustrating situation all round, and we appreciate the effort you went to in providing detailed information about your drive to ensure the delivery could go ahead smoothly. It's clear that this situation was far from ideal, and we regret any inconvenience caused.

Regarding the issues with delivery on sloped drives and in hilly areas, it's a challenge that we occasionally face despite our best efforts to assess and prepare for such conditions. We aim to learn from each of these experiences to improve our service moving forwards.

We understand your frustration regarding the cancellation fee. I can see as a gesture of goodwill, you were charged a minimal cancellation fee of £20 as opposed to a wasted journey charge. The fee partly covers the costs incurred on our side for the attempted delivery and collection, which, unfortunately, doesn't eliminate the expenses we faced. We strive to be transparent about potential risks and charges, though we recognise that this doesn't lessen the disappointment when things don't go as planned.

Concerning the situation with the council and potential fines, please rest assured that we would take responsibility for any repercussions resulting from the skip's placement. It's our duty to manage such issues, not yours.

Your feedback is invaluable to us in highlighting areas where we can enhance our communication and service. We're continually working to improve our processes and customer experience, and insights like yours are crucial in this journey. Thank you for taking the time to share your experience, and we're sincerely sorry for any stress caused.

Kind Regards,

Reliable Skip

Classificada 5 em 5 estrelas

We needed to extend our pick up date…

We needed to extend our pick up date this was done very easily.
Our whole experience was extremely smooth from ordering to collection Katie was very helpful kind and pleasant (one less thing to worry about during a house move )

13 de junho de 2025
Opinião espontânea
logótipo da Reliable Skip

Resposta da Reliable Skip

Hello, we're delighted to hear your experience was smooth and stress-free! 😊 Thanks for sharing your positive feedback about Katie's helpfulness. 🙏

Kind Regards, Reliable Skip

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