Relieflylab Opiniões 

195
TrustScore: 2.5 em 5

2,6

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Be warned! I requested a refund on the OrthoWalk shoes well within the 30 day window. The shoes were only tried on indoors and in the original package. I had to contact them twice asking for the addr... Ver mais

Classificada 1 em 5 estrelas

I just purchased overly priced shoes from this company as soon as they arrived they came in a shipping bag no box and on top of that they smelled of this loud disturbing oder I immediately contacted t... Ver mais

Classificada 1 em 5 estrelas

The orthopedic shoes I ordered has a defect in the right shoe. It rubs my foot and I can’t wear them at all. The soles are like hard plastic. This Reliefly company won’t let me return them to get my... Ver mais

Classificada 5 em 5 estrelas

I am always skeptical about devices that claim to get rid of pain etc. In this case the price was worth the risk. I have a worn Rotator cuff, supraspinitus tendon. After using it faithfully 20 minute... Ver mais

Informações sobre a empresa

  1. Massagista

Escrito pela empresa

Dedication to Wellness!


Informações de contacto

2,6

Mau

TrustScore: 2.5 em 5

195 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 38% das suas opiniões negativas

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2,6

Todas as opiniões

(195)

25 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Very disappointed!!

My chiropractor suggested this company as a good company for a shoe that gives good arch support. I ordered the only shoe I could find on the site. The insole was about as flat as a pancake. Trying to put the shoe on was so difficult I finally gave up and decided to send them back. I wish I had ordered from Amazon as they would have given me a full refund. Reliefly only gave me $7 of the $38 that I spent on the shoes. I would never order through this company again. BUYER BEWARE!!

31 de julho de 2025
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Resposta da Relieflylab

Thank you for your review. I’m really sorry to hear this didn’t go well for you. That’s not the kind of experience we want our customers to have. We’ll send you a DM so we can go over your order details together and see how we can make this right for you.

Classificada 1 em 5 estrelas

I have attempted to unsubscribe many…

I have attempted to unsubscribe many times over 4-months. Still receiving e-Mails and no response from 'help'.
How can you provide more information such as e-Mail address for Reliefly to contact me when TrustPilot will not allow e-Mail addresses? Other feedback indicates that reliefly is a poor communicator and an abuser with spam e-Mails/

16 de agosto de 2025
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Resposta da Relieflylab

Hi Jim, thank you for sharing this. I’ve checked and we don’t have any record of contact under your name. Could you please share your details with us so we can investigate and get this resolved right away? We’ll make sure you’re fully assisted once we have your information.

Classificada 4 em 5 estrelas

I bought the shoulder brace with heat…

I bought the shoulder brace with heat and stimulation with a great deal of hesitation. I have been pleasantly surprised. The product works as advertised, which is not always the what happens with this kind of product. As I have been going to Physical Therapy for around 5 months for my shoulders, 2 times a week, I was looking for something that would work along with my therapy. They also have been using heat and stimulation to help me recover the use of my arms. So far the brace with the heat and stimulation has work quite well for me. I use it for longer then the 15 minutes recommendation, mostly 35-45 minutes and I have seen a fair amount of pain relief and returning mobility. As I have only been using the brace for 5-6 days I cannot say what the long term effects will be but so far in the time I have use this product I have been impressed. It did seem to be expensive and it did take longer to get to me then I had hoped, but so far so good. It has lived up to the advertisement, it is made well, not cheaply. The self contained battery charges up quickly, as I use it on both shoulders that is important to me. I am wearing it now as I write this review. One of the primary reasons I purchased it was I was having a hard time sitting and working at my computer. Not any more.....

12 de agosto de 2025
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Resposta da Relieflylab

Thank you so much for your valuable feedback! We’re glad to hear the device is helping you find relief and improve mobility, and we truly appreciate you sharing your experience with us.

Classificada 1 em 5 estrelas

How can I rate a product that I have not yet received?

How can I rate a product that I have not yet received?! I placed my order July 17 and have not received the order or even heard from Reliefly except for this email asking for my feedback. Well, my feedback is HURRY MY ORDER TO ME!!
I can then rate the efficacy of the product after I've had a few days to check it out.

17 de julho de 2025
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Resposta da Relieflylab

We’ve received your request and are currently working on it. Thank you for your patience!

Classificada 1 em 5 estrelas

If there was a NO STAR rating it would…

If there was a NO STAR rating it would be more accurate. The delivery took 3 weeks. There is no cancellation on orders. The product - a knee brace - was bulky, poorly made and not a good fit even though I measured using their chart. The 90 day guaranteed return policy is complete scam. You choose: pay shipping back to China, a 10% refund of the cost of the item or another inferior product to replace what didn’t work but you pay the shipping from China.
Be advised: Order from somewhere else!!

2 de julho de 2025
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Resposta da Relieflylab

Hi,

We’re truly sorry to hear about your experience, and we completely understand your frustration. That’s not the kind of service we aim to deliver.

Please know that we’re here to help and want to make things right for you. If you're open to it, we’d appreciate the chance to review your case and find a better resolution. Kindly share your order number or email us directly so we can look into it right away.

We value your feedback — it helps us improve and serve our customers better.

Best regards,

Classificada 1 em 5 estrelas

My order #17232

My order #17232
The shoulder devise did nothing for pain. I was informed by customer service I could return the product to China for full refund at my expense with is what I did. Details were supplied to me for the ship to in China addressed to Chen Chuchu with a detailed address. I supplied the Company with the details and tracking from Canada Post. The product arrived in China on Jan 29th 2025 and has been sitting in customs since. My many attemps to follow-up with Relieflylab are unsuccesful, they automaticaly reply to aknowledge reception and promise to report back shortly but never do!
I requested for someone to call me back, they don't.
They just reply that they sincerely apologize and that I will be udated shorthly.
But never do!...It's been 5 months today.
Jean-Louis Tetrault

15 de janeiro de 2025
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Resposta da Relieflylab

Hi Jean-Louis,

We’re very sorry to hear about your experience and truly apologize for the delay and frustration this has caused. We completely understand how disappointing this must be, especially after following all the return steps as instructed.

Please rest assured we are here to resolve this for you. I’ve escalated your case to our senior support team and requested urgent attention. You will receive a proper update and resolution shortly.

Thank you for your patience, and again, we sincerely apologize for the inconvenience.

Best regards,

Classificada 1 em 5 estrelas

Stay away from this company

Stay away from this company! They say shipment will occur within two days but they don’t tell you they’re coming from China and will take two weeks to get here. When you need a break so you don’t have two weeks to wait. There is no way to contact them through the phone. They state on their website they’re there for you 24 seven that is absolutely not true ! I have emailed them over 10 times about returning knee brace I purchased and have still not heard back from them. I’m not sure sure but I think this is some type of scam.

8 de junho de 2025
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Resposta da Relieflylab

Hi Patricia,

Thank you for your feedback, and we're genuinely sorry to hear about your experience.

We’ve requested your order information through Trustpilot so we can locate your account and assist you directly. Please rest assured — we are here to support and help resolve any issue you’re facing.

While shipping times can vary depending on location and product availability, we always strive to be transparent and communicate clearly throughout the process. We apologize if this wasn’t your experience and will make sure your concerns are addressed.

Classificada 1 em 5 estrelas

No Refund

Please, please do not buy from this company
I ordered almost 2 months ago a pair of orthopedic shoes
They didn't fix. Never received refund
I never my money I'm a senior living on fixed income. If anyone knows who to report to this to report

17 de abril de 2025
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Resposta da Relieflylab

Hi Val,

I'm truly sorry to hear about your experience — that’s definitely not the kind of service we aim to provide.

We’d love the opportunity to make this right. Could you please provide your order number or respond to our Trust pilot information request? We’ll personally look into this for you and ensure it’s resolved as quickly as possible.

We're here to help — and we take your concerns seriously, especially when it comes to seniors and fixed incomes. Please let us assist you.

Classificada 1 em 5 estrelas

Do not order from this company

Do not order from this company. Save your money. The phone number listed to call (727)-459-1440 is never answered. They are slow in responding to emails. Their return policy is a joke - to return their product (3-and-1 Shoulder Device), the address given is in China, which means you have to pay over $1,000 for shipping. Do not watch their ads. Do not give them the time of day. There is nothing good to say about this company. It gives all the impressions of scam artists at work. One (1) star rating is one (1) too many.

18 de abril de 2025
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Resposta da Relieflylab

Hi Jeff,

Thank you for your feedback.

We’re genuinely sorry to hear about your continued frustration. However, we’d like to clarify that we have communicated with you both via phone and email, and based on those conversations, we had reached a mutual agreement regarding your concerns.

We understand your disappointment and are always working to improve our service. If there’s anything still unresolved or if you need further support, please don’t hesitate to reach back out — we're here to help.

Best regards,

Classificada 1 em 5 estrelas

Ordered 4/27…shipped 4/30…no update at…

5/22-still NO pillow, no word. Communication with company is so burdensome.

Ordered 4/27…shipped 4/30…no update at all. Although their marketing emails get through just fine.

26 de abril de 2025
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Resposta da Relieflylab

Hi Caron,

Thank you for bringing this to our attention, and we're truly sorry for the delay and inconvenience you've experienced.

We’ve sent a request for more information through Trust pilot so we can locate your order and assist you directly. Please know that we're here to help and resolve this for you as quickly as possible.

Your satisfaction matters to us, and we’re committed to making things right.

Best regards,

Classificada 1 em 5 estrelas

Poor quality and Horrible customer service with constant…

Horrible customer service with constant email alerts my refund request did not get delivered. This is a Chinese scam. Poor quality. I bought a neck pillow that is flat with no support.

7 de maio de 2025
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Resposta da Relieflylab

We're sorry to hear about your experience and truly appreciate your feedback.

Please know we are here to help you. We've sent a request for more information through Trust pilot so we can locate your order and assist with you.

Your satisfaction is important to us, and we're committed to resolving this for you as quickly and fairly as possible.

Best regards,

Classificada 1 em 5 estrelas

Lousy Customer Service

I ordered the product on March 11 and still have not received it. The tracking page has disappeared. No word on arrival.

26 de março de 2025
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Resposta da Relieflylab

Hi Lousy,

Thank you so much for your valuable feedback. We’re truly sorry for the delay and the missing tracking info on your March 11 order. We're urgently investigating this with our shipping partner and will update you shortly.

Your satisfaction is important to us, and we appreciate your patience as we work to resolve this quickly.

Best regards,

Classificada 1 em 5 estrelas

Do not buy from this company!

I ordered the sleeve 11/01/24, received 11/10/24. I used the sleeve for 70 days, with no results. I emailed them and requested a refund. They advertise a 100% refund if not satisfied. They told me I would have to pay return shipment fees to China! If that wasn't acceptable, which it wasn't, they would give me a 30% refund. It has now been 3 months since they told me that. I keep asking them for my refund and they keep telling me it will take time. Do not buy from this company! They do not stand behind their advertised guarantee.

20 de março de 2025
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Resposta da Relieflylab

Hi Michael,

We truly appreciate your feedback and are very sorry to hear about your experience. This is not the level of service we aim to provide, and we understand your frustration.

Let’s work together to make this right. Please reach out to us directly with your order number so we can review the case and offer you the best possible resolution as quickly as possible.

We value your satisfaction and are committed to finding a fair solution.

Best regards,

Classificada 1 em 5 estrelas

Never received mine

Never received mine. Cannot get a response! Says it was shipped but no shipping information goes to error page.

20 de fevereiro de 2025
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Resposta da Relieflylab

Hi Richard,

Thank you for your feedback, and I’m really sorry to hear about the issue. Let me personally look into this for you. Please provide your order number so I can track the shipment and get this resolved as quickly as possible.

We appreciate your patience and are here to help!

Best regards,

Classificada 1 em 5 estrelas

I think they are scammers

I think they are scammers! I’ve emailed them over ten times about an order- all emails bounced. The address on their website is incorrect and doesn’t work. The tracking number doesn’t work either.

4 de março de 2025
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Resposta da Relieflylab

Hi Tina,

We’re truly sorry to hear about your experience and the frustration it's caused. Please rest assured—we are a legitimate company, and we take your concerns seriously.

We’d like to resolve this for you as quickly as possible. Kindly share your order number or any details via direct message so we can investigate and make things right.

Your trust matters to us, and we're here to help.

Best regards,

Classificada 1 em 5 estrelas

I ordered my shoulder wrap in December…

I ordered my shoulder wrap in December 2024. It was never received. Their excuses were that the driver couldn't deliver, no access. This is a single house. I kept giving them the lat/long, an Earth Pro from street level of my home. They still haven't delivered. I send several emails a month in January and February. The return emails keep advising me that they are looking into it. Still waiting. And I kept my email string. Linda B. Croydon, PA

22 de dezembro de 2024
Opinião espontânea
logótipo da Relieflylab

Resposta da Relieflylab

Hey Linda,

Thank you for sharing your experience, and we sincerely apologize for the ongoing frustration you've faced.

Please know that we are here to help and want to resolve this for you. We've sent a request for more information through Trust pilot so we can locate your order and take immediate action.

We truly appreciate your patience and are committed to getting this sorted for you as quickly as possible.

Best regards,

Classificada 1 em 5 estrelas

relieflylab.com are SCAMMERS!!!!!!

This JUNK stopped working after 16 days. I called 2 different numbers several times no answer and no return calls. There ad says don't buy those cheap nock-offs from China, well mine was the same China nock-off that you can buy from other sources for less than $20 mine cost $129.99. Also you say easy 90 day return, risk free guarantee, and you will not even call back. You also took payment 4 days after order was placed and it took 6 weeks to get it.I guess I am out $130. I just want to let others know that this company is a SCAM!!!!!!!

30 de novembro de 2024
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logótipo da Relieflylab

Resposta da Relieflylab

Hi Claude,

We’re very sorry to hear about your experience and truly understand your frustration.

Please rest assured — we are here to help. We’ve sent a request for more information through Trust pilot so we can locate your order and resolve this issue promptly.

We take quality concerns and customer satisfaction very seriously, and we want to make this right. Once we have your details, we’ll be able to assist you directly.

Best regards,

Classificada 5 em 5 estrelas

Excellent product

Excellent product! Only after 3 days of use my shoulder pain is totally gone!! I’m sleeping much better and I couldn’t be happier. Worth every penny!

2 de fevereiro de 2025
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Resposta da Relieflylab

Great to hear — thanks for the feedback! 😊

Classificada 2 em 5 estrelas

I ordered my shoulder device on Jan 18…

I ordered my shoulder device on Jan 18 2025 and as Feb 1 2025 I have not received it. Can you help me with its delivery to me and when I can expect it? I will be glad to give a review when I have had an opportunity to use it.
Thank you.

2 de fevereiro de 2025
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logótipo da Relieflylab

Resposta da Relieflylab

Thank you for sharing your valuable feedback with us. We truly appreciate your patience and understanding. We will review your concerns and get back to you as soon as possible with the next steps.

Please let us know if there’s anything else we can assist you with in the meantime.

Classificada 1 em 5 estrelas

Must send returns to China, not USA, SCAM!

I ordered two products from Reliefly. I believed that the company was based in the United States, it is NOT! When I attempted to return my $100 purchase, the return address was in mainland China! I went to the Post Office, and the charge to mail it back was going to be $59.50! I repeatedly asked them for an address here in the USA, but they would not provide one. Very disappointed. Very deceptive in their advertising. Do not buy from them!

3 de janeiro de 2025
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logótipo da Relieflylab

Resposta da Relieflylab

Thank you for sharing your valuable feedback with us. We truly appreciate your patience and understanding. We will review your concerns and get back to you as soon as possible with the next steps.

Please let us know if there’s anything else we can assist you with in the meantime.

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