Great communications for issue we had with our slide out bin. Covered under a warranty claim, the company sent out the replacement frame as soon as it was in stock. No hassles or chasing up. Thanks fo... Ver mais
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Leia as opiniões dos outros
Teriffic service and quality item. Had organised an in store pick up of the sink but had it personally delivered by a staff member that lived close to my home! Highly recommended
Rubbish bins ordered were fit for purpose: Domestique PLUS 34L Twin Slide Out Concealed Waste Bin with Soft Close - 300mm Cabinet. Bins were received complete and in about three days. I took my ti... Ver mais
A empresa respondeu
We ordered a granite sink but unfortunately it arrived with some damage (transit from Vic to Qld). A few photo's and an email were sent to the store and less than 2 hours later a replacement had been... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Bathroom, Kitchen, Storage, Lighting, Garden & Irrigation, Home Theatre, and Flooring
Informações de contacto
49-51 Mills Road, 3195, Braeside, Austrália
- (03) 9544 3003 or 1800 RENOSTORE
- service@renovatorstore.com.au
- renovatorstore.com.au
4,6
Excelente
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 83% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Extremely quick service.
6 de outubro de 2025
Product was as advertised
Product was as advertised. Very good quality and sound instructions
22 de setembro de 2025
Resposta da Renovator Store
We really appreciate your great feedback! It’s wonderful to know the product quality and instructions lived up to your expectations. Thank you for choosing us! :)
Resposta da Renovator Store
Thanks so much for your 5-star feedback! We're glad you found the product well designed and easy to put together.
Repaired pantry with right part
Located a replacement part for my kitchen pull out pantry at a good price. Shipped quick and installed with minimal drama.
16 de setembro de 2025
Resposta da Renovator Store
Thank you for your 5-star review! We’re glad you found the replacement part at a good price and that installation went smoothly.
I had purchased 2 products and only one…
I had purchased 2 products and only one came. I have being waiting for weeks to be delivered, no email response, no call back after several times calling and emailed. Very disappointing with the lack of communication and responsibility!!
30 de setembro de 2025
Resposta da Renovator Store
We’re truly sorry to hear about your experience and the delay with your order. This is not the level of service we aim to provide. Please reach out to us at service@renovatorstore.com.au with your order details so we can prioritise resolving this for you right away.
Very poor after sale service
Purchased this underbench waste system a couple of years ago and contacted them via email as i needed two new replacement bins.
I was advised new bins where not available for separate purchase and I would have to buy the entire system again just to get the replacement bins.
26 de setembro de 2025
Resposta da Renovator Store
We truly appreciate your feedback and apologise for the inconvenience. At the moment, replacement bins for this model aren’t available separately due to how the manufacturer supplies the product. We understand this isn’t ideal and will share your feedback with our supplier to explore options for future availability.
Resposta da Renovator Store
Thanks so much for your feedback! We’re thrilled you loved the product and that it arrived quickly.
cheap and quick postage
16 de setembro de 2025
Resposta da Renovator Store
Thank you so much for your review! We’re glad you appreciated our fast and affordable shipping. We hope to serve you again soon!
Resposta da Renovator Store
Thank you for your kind review! We’re glad the product met your expectations and that it arrived quickly.
Resposta da Renovator Store
Great to hear! We’re happy your mixer tap is working perfectly and that you’re pleased with it.
Prompt delivery of an excellent product…
Prompt delivery of an excellent product - many thanks.
4 de setembro de 2025
Resposta da Renovator Store
Thank you for your wonderful review! We’re thrilled to hear you’re happy with the product and that delivery was prompt.
Great Service
Our order was sent very quickly. There was a minor issue but customer service was great.😊
3 de setembro de 2025
Resposta da Renovator Store
Thanks so much for sharing your experience! We’re happy to hear you received prompt service and that our customer support was helpful.
Great service, great product
Very helpful before purchase with quick replies to a couple of questions I had. The Elite pullout pantry was very simple to fit with clear easy to understand instructions.
22 de agosto de 2025
Resposta da Renovator Store
We really appreciate your feedback! It’s great to hear our team could help before your purchase and that the Elite pullout pantry was simple to fit.
Resposta da Renovator Store
Thanks so much for sharing your experience. We’re delighted the product was simple to use and install.
Resposta da Renovator Store
Wonderful to know your order arrived so quickly! We really appreciate your feedback.
Under bench drawer
Great product that provides extra under bench storage. Prompt dispatch and delivery.
27 de agosto de 2025
Resposta da Renovator Store
Thanks so much for your 5-star review! We’re delighted the product has added useful storage space for you and that dispatch and delivery met your expectations.
Great efficiency and very pleased with…
Great efficiency and very pleased with the product!
19 de agosto de 2025
Resposta da Renovator Store
Thank you so much for your 5-star review! We're delighted to hear you’re pleased with the product and our service efficiency. We look forward to serving you again!
First time using this company, great communication, pricing and delivery.
First time using
23 de agosto de 2025
Resposta da Renovator Store
Thank you for sharing your experience! We’re delighted to hear that you were happy with our communication, pricing, and delivery on your first order. We look forward to serving you again in the future. :)
Customer service was very helpful
Customer service was very helpful. Item was as described. Fitted our cupboard perfectly.
24 de agosto de 2025
Resposta da Renovator Store
Thank you for your kind words! We’re so pleased to hear that our customer service team was helpful and that the item was exactly as described and fit your cupboard perfectly. We appreciate your support and look forward to assisting you again. :)
Quality product and quick service
Quality product and quick service! The stainless steel in cupboard dish drainer was super easy to install. Very happy with it!
22 de agosto de 2025
Resposta da Renovator Store
Thank you for your wonderful feedback! We’re delighted to hear that you found the stainless steel in-cupboard dish drainer easy to install and that you’re happy with the quality and service. We look forward to helping you again soon.
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