I only used the service for 3 days and cancelled my subscription; I received confirmation that I wouldn't be charged and that my subscription had been canceled. Despite this, the company continued to... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Stay away from this company. It’s a total scam, with monthly charges of $29 that you can’t stop. I had to cancel my credit card to prevent any further charges from them. On top of that, their 3D desig... Ver mais
A empresa respondeu
I was disappointed with the experience and decided to cancel my subscriptions a few minutes later. The process way tricky. Update: there was contact from their support and they seem legit
A empresa respondeu
I wanted to check out the free trial for 7 days. My apple pay statement said $0 dollars before authorizing payment. Then on the bank statement i got charged two transactions of $15 and $20. I immediat... Ver mais
A empresa respondeu
1,4
Muito mau
47 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
SCAM
I only used the service for 3 days and cancelled my subscription; I received confirmation that I wouldn't be charged and that my subscription had been canceled. Despite this, the company continued to charge meup until yesterday and they refuse to provide a refund. Their customer service just keeps sending the same email response. I have to report this as fraud. Avoid this company it’s a total scam!!!!
22 de setembro de 2026
Opinião espontânea
Resposta da Renovio
Hi, Dorota!
Having billing concerns is certainly troubling, and we want to look into this for you immediately. Please reply with your order ID and email via the Trustpilot request we've sent. That will allow our team to check your account details, examine what occurred with your cancellation, and assist you directly.
Kind regards,
The Renovio Team
Stay away from this company
Stay away from this company. It’s a total scam, with monthly charges of $29 that you can’t stop. I had to cancel my credit card to prevent any further charges from them. On top of that, their 3D design product is poor—you can definitely find better options elsewhere for free.
20 de outubro de 2026
Opinião espontânea
Resposta da Renovio
Hi, Nino!
We understand your concerns regarding the recurring charges and your experience with our design features. We would like to take a closer look at your account details and subscription status to clarify what happened.
Please share your order ID through the Trustpilot request we've sent so our team can follow up with you directly.
Kind regards,
The Renovio Team
DISONESTI
Prendono i soldi nonostante annulli la sottoscrizione
26 de outubro de 2026
Opinião espontânea
Resposta da Renovio
Salve, Emanuela,
Comprendiamo la tua preoccupazione riguardo agli addebiti riscontrati dopo aver tentato di annullare l'abbonamento. Vorremmo esaminare i dettagli del tuo abbonamento per capire cosa sia successo.
Ti invitiamo a comunicarci il numero dell'ordine tramite la richiesta su Trustpilot che ti abbiamo inviato; in questo modo potremo verificare le informazioni e ricontattarti direttamente.
Cordiali saluti,
Il team di Renovio
Too limited & poor designs
Too limited: no custom instructions or photo annotations, and poor designs. ChatGPT does it 2,000 times better. One star because I can’t give less.
18 de outubro de 2026
Opinião espontânea
Resposta da Renovio
Hello, Kathia,
Thank you for your review. We are sorry to hear that the design results and available feature set did not meet your expectations. We aim to make home visualization straightforward and practical, so feedback regarding custom controls and layout quality is crucial for us as we continuously evaluate where we can improve the experience.
Please share your order ID through the Trustpilot request we've sent so we can inspect your account details and help you directly.
Kind regards,
The Renovio Team
I would like to cancel my „Abo“ via…
I would like to cancel my „Abo“ via facebook as my account is charged constantly. There is no way to find contact to Renovio. Please help to stop. Tks I wasn‘t aware to start an Abo when testing this app…..
13 de outubro de 2026
Opinião espontânea
Resposta da Renovio
Hi, Kunde!
We have noted your experience regarding subscription management and want to ensure your account is reviewed without delay.
Kindly submit your order ID and the email used for the purchase through the Trustpilot request we've sent so we can look into this situation and assist you with canceling further charges.
Update: Thanks for passing those details along. We’ve connected with you directly via email to take care of the next steps.
Update: Thank you for the cooperation. We’ve continued the conversation with you by email and appreciate the chance to assist.
Kind regards,
The Renovio Team
Not satisfied with whole experience but their support was ok
I was disappointed with the experience and decided to cancel my subscriptions a few minutes later. The process way tricky.
Update: there was contact from their support and they seem legit
28 de setembro de 2026
Opinião espontânea
Resposta da Renovio
Hello, Mariza!
Having concerns regarding account charges after receiving cancellation notifications is understandable, and we want to help bring clarity to this matter.
To help us pull up the relevant account history and look into these charges, please reply with your order ID and the email used for the purchase through the Trustpilot request we've sent.
Update: Thanks for sharing the details. We’ve reached out to you directly to resolve your concern.
Update: Thank you for updating your review, Mariza. We appreciate you sharing your experience with us.
Kind regards,
The Renovio Team
WARMING SCAM
WARMING SCAM - I downloaded the app at the discounted price just to try out what it could do. Since it was not for me, I cancelled the next payment and received the confirmation that nothing else would be charged. Today, the monthly payment was taken from my bank account!!! I have send a complaint to the support but given all the negative reviews, not much hope.
26 de setembro de 2026
Opinião espontânea
Resposta da Renovio
Hi, Cristophe!
We appreciate you bringing this billing concern to our attention. We want to make sure this gets reviewed thoroughly and resolved for you.
Please share your order ID through the Trustpilot request we've sent so we can inspect your account details and help you directly.
Kind regards,
The Renovio Team
Criminal and fraudulent behaviour with…
Criminal and fraudulent behaviour with regard to unauthorized billing and cancellation but criminal complaints are going to be lodged and the national prosecutor will open an investigation.
Order ID: HRD-1AEA-202609-77323
If I could attach photos I would. They know what they are doing as evidenced by other reviewers. On 19 September 2026, in accordance with their hard to find terms and conditions, I emailed them my cancellation as per clause 4 in writing during the termination period. This was acknowledged in writing by them on 22 September 2026 stating that the “subscription” was cancelled. “You will no longer be charged.” Then at 5am on 26 Sep they send a receipt for 25 dollar charge and renewal of subscription with the alleged order ID.
They may respond and say they care but that’s a lie. They use AI bots and don’t provide contact details but my bank will deal with that. And a complaint to the regulator is pending. Finally, I intend to report them to Apple as their app is a con.
26 de setembro de 2026
Opinião espontânea
Resposta da Renovio
Hi, Ahmad!
We take concerns regarding unexpected charges and subscription management very seriously. We would like to look into your account immediately to clarify what occurred with your billing.
Please share your order ID through the Trustpilot request we've sent. That is the fastest way for us to locate your details and investigate this directly.
Update: Thanks for working with us, Ahmad. We’ve sent a direct message to your email and are on the case.
Kind regards,
The Renovio Team
Scam
Scam, this is an utter scam, I signed up for the month for the service 9.99 I then cancelled straight away so I had the month free. They then took another 29.99 out of my account for a furniture service which I didn’t request. I contacted customer services which said nothing they could do. Be aware.
18 de setembro de 2026
Opinião espontânea
Resposta da Renovio
Hello!
We understand your concerns regarding the billing and the additional fee. We want to review the exact details of your subscription to clarify what occurred.
Please share your order ID through the Trustpilot request we've sent so our team can locate your account information and follow up directly.
Kind regards,
The Renovio Team
Cancellation
Although I unsubscribed buy sending an email as per their instructed way to cancel the subscription immediately minutes after downloading and finding the app not matching your expectation, they will keep on charging u without your approval, which against the law. You will send an email to explain they will keep in replying back and offering you a discount just not to proceed with the refund of the fraud payment.
16 de setembro de 2026
Opinião espontânea
Resposta da Renovio
Hi, Ahmad!
We hear your frustration and want to check your account details directly to ensure your billing concern is properly reviewed and handled.
Please respond to our Trustpilot request with your registered email or Order ID. That is the fastest way for us to locate your records, review your cancellation request, and assist you right away.
Kind regards,
The Renovio Team
warning: scammers
App is bad and wanted to unsubscribe after 5 minutes. Then realised then have no subscription method other then sending the email. It’s is not linked to my Apple Pay as I thought . They are scammer. Please report to your banks so they can be flagged and presented from scamming others
15 de setembro de 2026
Opinião espontânea
Resposta da Renovio
Hi, Sara!
We take concerns about billing and subscription management very seriously. Our goal is to make subscription choices clear and straightforward, so we would like to review your account details and clear up any confusion regarding how your subscription was processed.
Please share your order ID through the Trustpilot request we've sent so we can locate your account and follow up directly.
Kind regards,
The Renovio Team
There was supposed to be a free trail…
There was supposed to be a free trail but I was still charged. The cancellation of subscription is also extremely tedious. Stated that verification code was sent to my email but didn’t receive anything. An email sent was not responded as well. Please assist asap as I do not want to be charged
15 de setembro de 2026
Opinião espontânea
Resposta da Renovio
Hi, Serene!
Thank you for bringing this to our attention. We understand how frustrating it is to experience billing confusion and trouble receiving confirmation emails during cancellation.
To help us review your subscription details and follow up on your support request, please share your order ID through the Trustpilot request we've sent.
Kind regards,
The Renovio Team
I Downloaded the app with a trial…
I Downloaded the app with a trial period of 7 days and they charged my USD 6.99 it said I can discontinue anytime I want.
The app was really bad, i did not use it 5minutes and disconnected. Then i canceled the next day and received a cancellation confirmation. However, on the 7th day they charged me for USD 24.99, saying this was for the monthly planz i have written to them and they claim that even I discontinued my subsctiption, it does not discontinue it from the monthly subscription which is totally FRAUD-do NOT buy this app! Gangsterz stealing your money
15 de setembro de 2026
Opinião espontânea
Resposta da Renovio
Hi!
We appreciate you reaching out, and we would like to address your concerns about your trial period and subsequent charges.
To allow us to pull up your transaction history and review your cancellation details, please share your order ID through the Trustpilot request we've sent. That is the quickest way for us to follow up with you directly.
Kind regards,
The Renovio Team
Don't get caught to this fraud
Downloaded this app with a trial period of 7 days and they charged my USD 6.99 it said I can discontinue anytime I want.
The app was bad, didn't serve any purpose and I disconnected just the next day and received a confirmation. However, on the 7th day they have charged me for USD 24.99, i have written to them and they claim that even I discontinued my subsctiption, it does not discontinue it from the monthly subscription which is just absurd. This app is not good as they claim at all.
7 de setembro de 2026
Opinião espontânea
Resposta da Renovio
Hello, Brian!
We understand your concerns regarding the charges and subscription status. We want to take a closer look into your account details and clarify how your plan was handled.
Please share your order ID through the Trustpilot request we've sent so we can locate your information and review this situation directly.
Update: Details received! We’ve emailed you directly so we can smooth out the details together.
Update: Thank you for collaborating with us by email, Brian. We're glad we could get everything sorted out for you.
Kind regards,
The Renovio Team
It's misleading when you sign up for…
It's misleading when you sign up for the app. After about 4 days you are charged for a similar named app, after you think you have cancelled it.
13 de setembro de 2026
Opinião espontânea
Resposta da Renovio
Hello, Anne-Marie!
We understand you were charged for an additional service after believing your subscription had been completely canceled. We want to check your account setup and help you cancel any active subscriptions that were started during signup.
Drop your purchase email through the secure Trustpilot request and we'll take it from there to investigate what happened.
Kind regards,
The Renovio Team
Cancelled my subscription — still charged, then offered a $5 refund instead of a full refund
I strongly recommend staying away from Renovio.
I cancelled my Renovio subscription, and I received a confirmation email from Renovio on September 10, 2026, explicitly stating that my subscription had been cancelled and that I would no longer be charged.
Despite this, I was still charged.
When I contacted customer support and requested a refund, instead of simply refunding the charge, they offered me a 25% discount / $5 refund and encouraged me to continue using the app. I have repeatedly explained that I do not want to use the service and want a full refund for the charge made after I cancelled.
What makes this even more concerning is that there appear to be multiple separate subscriptions/upgrades associated with the service, and cancelling one does not necessarily cancel the others. This was not clear to me when I signed up.
Looking at the other recent Trustpilot reviews, I am clearly not the only customer experiencing unexpected charges, cancellation problems and difficulties getting a full refund.
I don’t want a discount. I don’t want another free month. I want the full amount charged after my cancellation refunded and all subscriptions completely cancelled.
Very disappointing experience and, based on my experience and the number of similar recent reviews, I would not recommend Renovio.
12 de setembro de 2026
Opinião espontânea
Resposta da Renovio
Hi, Marta!
We'd like to look into your subscription and the charges you've mentioned to understand exactly what happened.
Please share your order ID through the Trustpilot request we've sent. That's the fastest way for us to pull up your subscription details and follow up with you directly.
Kind regards,
The Renovio Team
Terrible scam
Terrible scam. Signed up for trial. Product did not meet expectations at all. Ended subscription. Then a few days after they charge me anyway. turns out they have added a subscription for 2 products - not clear information on this at all!!! stay way!!
8 de setembro de 2026
Opinião espontânea
Resposta da Renovio
Hi, Guro!
Thank you for bringing this to our attention, and we sincerely apologize for the frustration and confusion regarding your account billing. We want to resolve this issue to your satisfaction.
To help us find your account immediately, please reply with your order ID or purchase email through the Trustpilot request we sent you. As soon as we receive that information, we'll verify your details and reach out to you directly.
Kind regards,
The Renovio Team
This site is a total scam
This site is a total scam. Nothing works, no way to unsubscribe or cancel billing
8 de setembro de 2026
Opinião espontânea
Resposta da Renovio
Hi, Raanan!
It sounds like you ran into trouble canceling your subscription and navigating the site settings. We want to investigate what happened with your account and ensure your cancellation is processed correctly.
We've sent a Trustpilot request — your order ID or purchase email will help us locate the account right away.
Kind regards,
The Renovio Team
This company is 100% fraudulent
This company is 100% fraudulent. I signed up for a 3 day trial and cancelled within an hour as the product did not meet my needs. They were prompt and replied confirming my cancellation then they continued to take a fee from my credit card for a further period at the end of the 3 day trial and they are not offering to refund me in full for their mistake. Beware of this company as this is simply not in accordance with their own terms
7 de setembro de 2026
Opinião espontânea
Resposta da Renovio
Hi, Ken!
We hear your concern regarding the renewal fee and want to look into your account details right away to ensure this is handled properly.
Please reply to our Trustpilot request with your Order ID and email address so our support team can pull up your records and follow up with you directly.
Kind regards,
The Renovio Team
Kündigung
Es ist leider nutzlos und man kann das Abo nicht kündigen! Wie soll man das kündigen? An wen soll man sich da wenden? Man dreht sich nur im Kreis!
5 de setembro de 2026
Opinião espontânea
Resposta da Renovio
Hallo Kosta!
Wir verstehen Ihre Bedenken und möchten Ihnen versichern, dass wir alle Kündigungsanfragen sehr ernst nehmen. Sie können Ihr Abonnement jederzeit in den App-Einstellungen verwalten oder sich an unser Support-Team wenden.
Wir haben eine Informationsanfrage über Trustpilot gesendet. Bitte antworten Sie mit Ihrer registrierten E-Mail-Adresse oder Bestellnummer, damit wir Ihr Profil finden und Ihre Anfrage umgehend bearbeiten können. So können wir Ihre Abonnementdetails am schnellsten abrufen und uns direkt mit Ihnen in Verbindung setzen.
Viele Grüße, Ihr Renovio-Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.