I only used the service for 3 days and cancelled my subscription; I received confirmation that I wouldn't be charged and that my subscription had been canceled. Despite this, the company continued to... Ver mais
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Leia as opiniões dos outros
Stay away from this company. It’s a total scam, with monthly charges of $29 that you can’t stop. I had to cancel my credit card to prevent any further charges from them. On top of that, their 3D desig... Ver mais
A empresa respondeu
I was disappointed with the experience and decided to cancel my subscriptions a few minutes later. The process way tricky. Update: there was contact from their support and they seem legit
A empresa respondeu
I wanted to check out the free trial for 7 days. My apple pay statement said $0 dollars before authorizing payment. Then on the bank statement i got charged two transactions of $15 and $20. I immediat... Ver mais
A empresa respondeu
1,4
Muito mau
47 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Extrem intransparent
Extrem intransparent – mehrere Abbuchungsversuche nach nur ca. 15 Minuten Nutzung
Ich kann vor diesem Anbieter nur ausdrücklich warnen.
Ich habe Renovio lediglich ca. 15 Minuten ausprobiert und sehr schnell festgestellt, dass ich die Anwendung nicht weiter nutzen möchte. Unmittelbar danach wollte ich kündigen bzw. widerrufen.
Das eigentliche Problem begann jedoch erst dann: Eine klare und unkomplizierte Möglichkeit zur Kündigung sowie vernünftige Kontaktmöglichkeiten zum Anbieter sind extrem schwer zu finden. Ich habe letztlich wesentlich mehr Zeit damit verbracht herauszufinden, wie ich dieses Abonnement beenden und den Anbieter kontaktieren kann, als mit der eigentlichen Nutzung der App.
Besonders irritierend: Bei der Suche nach einer Kündigung stößt man im Internet sogar auf Seiten, die eine Kündigung gegen zusätzliche Bezahlung anbieten. Für mich als Kundin ist der gesamte Vorgang vollkommen intransparent und äußerst kundenunfreundlich.
Noch problematischer sind die Zahlungsversuche. Auf meiner Wise-Karte wurden unter „RENOVIO RENOVIO“* mehrere unterschiedliche Beträge angezeigt:
19,99 USD – Zahlungsversuch
weitere 19,99 USD – Zahlungsversuch
9,99 USD – weiterer Vorgang
Mindestens eine der 19,99-USD-Zahlungen wurde nur deshalb abgelehnt, weil auf dem betreffenden Konto nicht genügend Guthaben vorhanden war. Weitere Beträge wurden zunächst als ausstehend angezeigt. Die entsprechenden Vorgänge sind bei mir dokumentiert.
Ich fordere Renovio daher auf, sämtliche mit meiner E-Mail-Adresse verbundenen Abonnements unverzüglich zu kündigen, alle noch ausstehenden Belastungen zu stoppen und schriftlich zu bestätigen, dass keine weiteren Abbuchungsversuche erfolgen werden.
Sollten bereits Beträge endgültig belastet worden sein, fordere ich deren vollständige Rückerstattung.
Sollte Renovio die Angelegenheit nicht umgehend klären, werde ich die dokumentierten Zahlungsvorgänge meinem Zahlungsdienstleister vorlegen und die Angelegenheit erforderlichenfalls meinem Rechtsanwalt übergeben.
Nach meiner bisherigen Erfahrung kann ich Renovio aufgrund des äußerst intransparenten Kündigungsprozesses und der Zahlungsversuche nicht empfehlen.
Update folgt, sobald Renovio reagiert und die Angelegenheit vollständig geklärt ist.
Valeria G.
5 de setembro de 2026
Opinião espontânea
Resposta da Renovio
Hallo, Valeria!
vielen Dank für Ihre Rückmeldung. Es tut uns sehr leid zu hören, dass Sie eine so negative Erfahrung mit dem Kündigungsprozess und den Kosten gemacht haben. Wir nehmen Ihr Anliegen sehr ernst und möchten den Sachverhalt umgehend für Sie prüfen und klären.
Daher haben wir Ihnen über Trustpilot eine Anfrage zu weiteren Informationen gesendet. Bitte antworten Sie auf diese Anfrage und teilen Sie uns die E-Mail-Adresse mit, die Sie beim Kauf verwendet haben, sowie Ihre Bestellnummer.
Herzliche Grüße,
Ihr Renovio-Team
I paid $19 for 8 months and i…
I paid $19 for 8 months and i downloaded my sketch and nothing happened. Now the app doesn’t even know me and it keeps trying to charge again. Either the worst technical glitch or a complete scam. I’ll have to dispute it on my credit card.
30 de agosto de 2026
Opinião espontânea
Resposta da Renovio
Hi!
Sorry to hear you're having trouble accessing Renovio. We'd like to check what may be causing the issue and help you get back in.
Please share your order ID through the Trustpilot request we've sent so we can pull up the details and follow up directly.
Kind regards,
The Renovio Team
No free period, immediately charging
First they are telling you that you have a week free period and after that you need to pay monthly subscription 6.93$. Immediately after you accept that, they skip free period and charge you with 6.93$. You can send report to them but they will offer you discounts and refund 1.73$ of 6.93$ they took you and if you continue to ask whole refund they will offer you another discount but never full amount.
EDIT: after all conversations, they refunded me the whole amount
31 de agosto de 2026
Opinião espontânea
Resposta da Renovio
Hello, Zizavac!
Experiencing an unexpected charge and a frustrating follow-up experience is not the standard we aim to set. We intend to verify your account setup and review your transaction history in detail.
Drop your purchase email through the secure Trustpilot request and we'll take it from there. As soon as we have your information, we will review the account charges and assist you with the next steps.
Update: Thank you for updating your review. We’re glad we were able to resolve the issue and reach a satisfactory resolution. We truly appreciate you giving us the opportunity to make things right. We hope your experience with us now better reflects the care we aim to provide to our customers. If you still have any questions or need further assistance, feel free to contact us at support@renovio.tech
Kind regards,
The Renovio Team
What a terrible app
What a terrible app - and so misleading. I signed up for the ONE OFF (clearly stated ONE OFF) fee for 4 days use to test it out and it automatically started a subscription after 4 days. Also, the app is completely useless. All it does is changes colours for a room with fixed palettes, and add useless accessories base on fixed themes. It is NOTHING like their ads. There is nothing smart about changing up a schematic and taking out the whole kitchen so there is NO kitchen in the entire house. Useless.
30 de agosto de 2026
Opinião espontânea
Resposta da Renovio
Hello,
An unexpected subscription renewal after a trial period and design results that fail to match your expectations are issues we need to investigate immediately. We want to locate your account records right away to examine your billing setup and review your project feedback.
We will send a Trustpilot information request shortly — please share your email or order ID through that request, as that's the fastest way for us to pull up the details. Once received, our team will review your account history and get back to you with a direct solution.
Kind regards,
The Renovio Team
Escroquerie ??
Belle pub, Payement facile puis application inutilisable 8 Escroquerie ??
29 de agosto de 2026
Opinião espontânea
Resposta da Renovio
Bonjour, Sylvain!
Rencontrer des difficultés techniques qui vous empêchent d'utiliser l'application après votre achat n'est pas l'expérience que nous souhaitons offrir. Nous souhaitons vérifier immédiatement la configuration de votre compte et résoudre les problèmes techniques auxquels vous faites face.
Nous vous avons envoyé une demande via Trustpilot — votre numéro de commande ou votre e-mail d'achat nous aidera à localiser votre compte dans les plus brefs délais. Dès réception de ces informations, notre équipe support examinera votre dossier et reprendra contact avec vous.
Bien cordialement,
L'équipe Renovio
Does not read a floor plan correctly
Does not read a floor plan correctly
It does not read windows or doors
25 de agosto de 2026
Opinião espontânea
Resposta da Renovio
Hello, Sara!
The app failing to correctly detect windows and doors from your uploaded floor plan is a technical issue that requires our immediate attention. We want to locate your account details to inspect the rendering error and see how we can fix this for your project.
We've sent a Trustpilot request — your order ID or purchase email will help us locate the account right away. Once you send that over, we will verify your details and follow up with you directly.
Kind regards,
The Renovio Team
Application is misleading as it does…
Application is misleading as it does not do what it shows in advertising....
I attached floor plan with clear walls and furniture. It has converted kitchen into bedroom, Windows into the walls. I was promised to have walk through option, there is no such a option.
Please issue full refund as I did not use it as advert mislead me.
My email is L.i.smirnoffgmail.com. You don’t need my order ID as I have done only one order, Also you can see 100s of negative feedbacks the same as mine, so there is no point to mislead Trustpilot as you trying to sort out the problem. I am not gonna do any testing for you. Application had to be tested before advertising.
24 de agosto de 2026
Opinião espontânea
Resposta da Renovio
Hello, Igor,
We understand your concern about the floor plan accuracy and features. We'd like to check exactly what happened with your layout rendering and clarify the details for you.
You can securely share your order ID and email through the Trustpilot request so we can pull up your profile. Once you send that over, our support team will inspect your payment records and account history to follow up with you.
Update: Thanks for sharing the details, Igor. We’ve reached out to you directly to review your case.
Update: We’ve sent a follow-up email to make sure everything is set. Thanks again for your time — we’re glad to have assisted you!
Kind regards,
The Renovio Team
It's a scam
It's a scam. They have charged me for some phony subscription, they finally canceled the charge but again without any active subscription they have charged me again. Avoid.
14 de agosto de 2026
Opinião espontânea
Resposta da Renovio
Hello, Stjepko!
Being billed a second time after reaching out about a canceled membership is a serious matter that we need to address right away. We intend to search our records to fix this and confirm your subscription status.
To help us find your account in our database, please reply to our secure Trustpilot request with your order ID or purchase email. Once provided, our support team will inspect your account history and get this sorted out.
Kind regards,
The Renovio Team
It’s a scam!
It’s a scam!! I cancelled my account right away (it was a cr-app) , and it said I had to ALSO cancel my subscription (if my account is cancelled SO ARE my subscriptions!) so I cancelled the subscription as well, but it turned out they had signed me up for multiple subscription services, and I had to cancel each one! They are trying to make multiple charges, have no interest in making a useable app, just trying to scam people out of $$$.
15 de agosto de 2026
Opinião espontânea
Resposta da Renovio
Hello!
It sounds like you experienced an unexpected setup of multiple subscriptions during your registration. We intend to check your billing records directly to verify that all recurring charges have been fully stopped.
Please share your order ID or email through the Trustpilot request we've sent. This will help us find the relevant details and look into the issue directly.
Kind regards,
The Renovio Team
Rubbish app and really difficult to…
Rubbish app and really difficult to cancel subscription
16 de agosto de 2026
Opinião espontânea
Resposta da Renovio
Hello, Lisa!
A cancellation process that feels complicated or unclear is not the standard of service we aim to provide. We intend to check our system records directly to verify your account details and complete your cancellation request without delay.
Please share your order ID through the Trustpilot request we've sent so we can pull up the details and follow up directly.
Kind regards,
The Renovio Team
Terrible
Terrible. Waste of money. The worst renovation app I’ve tried. Do not purchase. Absolutely not up to the tasks needed. Even the basic ones.
16 de agosto de 2026
Opinião espontânea
Resposta da Renovio
Hello, Michelle!
It sounds like the results didn't match what you were expecting — we'd like to take a closer look at your experience. We want to pull up your profile right away to understand which features fell short for your project and check your payment records.
Please share your order ID through the Trustpilot request we sent — that's the fastest way for us to pull up the details. Once received, our support team will inspect your account history and handle this directly with you.
Kind regards,
The Renovio Team
An absolute scam
An absolute scam. They charge you twice initially while saying they're only going to charge you xxx, and just now, i got 3 charges on my card (after I canceled through their very very complicated cancellation process). Thankfully, my card flagged them and declined them. Do NOT download this app.
15 de agosto de 2026
Opinião espontânea
Resposta da Renovio
Hello, Christel!
Unapproved transactions following a complex cancellation attempt are a serious issue that we need to address without delay. We intend to check our system records directly to trace these charge attempts and confirm that your account status is completely closed.
To help us find your account in our database, please reply to our secure Trustpilot request with your order ID or purchase email. Once provided, our team will review your account profile and follow up with you.
Kind regards,
The Renovio Team
Like others I got sucked into the free…
Like others I got sucked into the free trial, and then asked why I couldn't get a refund as I canceled it within MINUTES! The customer service team keep referring to the t&cs and that apparently the one I selected has no free trial.... it definately did.
Keep away. I took one Pic, and the only suggestion they made was to add a ugly rug. Ugh.
11 de agosto de 2026
Opinião espontânea
Resposta da Renovio
Hello, Sherie!
A misunderstanding regarding trial terms alongside disappointing room render results is a frustrating experience that we need to clarify for you. We intend to check our registration logs directly to verify your account setup and review your project results in detail.
Drop your purchase email through the secure Trustpilot request and we'll take it from there. As soon as your information arrives, we will review your account status and assist you directly.
Kind regards,
The Renovio Team
Be aware which subscriptions you are signing up for.
I totally agree with the other reviews. Signed up for free trial of seven days and was happy to pay the initial payment. Then they started charging me for other amounts. Luckily my bank flagged it as suspicious and temporarily stopped my account. So grateful. Now just have to wait for another card.
Update on the above. Renovio did contact me to seek further feedback on my experience. They have advised that they will look at improving clear navigation, upfront transparency, and payment flow to improve the user experience.
Just be careful if you sign up for a seven day trial that you are not also agreeing to a three day trial of the furniture subscription. Apparently I did this inadvertently and was then charged for a renewal.
1 de agosto de 2026
Opinião espontânea
Resposta da Renovio
Hi, Jos!
Thanks for sharing your experience. Having your payment card flagged due to multiple unexpected charges on a trial account is a critical matter that demands our prompt attention. We intend to check our systems directly to verify your registration terms and clear up any active subscription lines.
You can securely share your order ID and email through the Trustpilot request so we can pull up your profile. Once you send that over, our support team will inspect your payment records and account history to follow up with you.
Update: We appreciate you sharing these details, Jos! Our team has messaged you directly so we can look into this together.
Update: Thank you for collaborating with us by email, Jos. We're glad we could get everything sorted out for you.
Kind regards,
The Renovio Team
I'd select 0 if I could
I'd select 0 if I could. Subscribed for 3 day trial and just noticed on my bank account R300 had been taken on day 2 and R500 on day 3. No choice for cancellation. Absolute scam. Website takes you on a loop with no option to cancel I now have to cancel the credit card and start all over again. AND Chat GPT was better. Bastards!!
2 de agosto de 2026
Opinião espontânea
Resposta da Renovio
Hi, Della!
We'd like to look into your subscription and the charges you've mentioned to understand exactly what happened.
Please share your order ID through the Trustpilot request we've sent. That's the fastest way for us to pull up your subscription details and follow up with you directly.
Kind regards,
The Renovio Team
Just signed up and was thinking I get…
Just signed up and was thinking I get an app better the charger for redesigning my home . Did my first image and it terrible tried to cancel immediately just to find out cancellation is sending me in a loop from check your email to go to manage subscription 😩 haven’t even had it 30 mint
31 de julho de 2026
Opinião espontânea
Resposta da Renovio
Hello!
We're sorry to hear that completing your cancellation appeared to be so frustrating, and we want to ensure your account is updated properly right away.
Drop your purchase email through the secure Trustpilot request and we'll take it from there. As soon as your details arrive, we will review your account status and assist you with the next steps.
Update: Thanks for sharing the details. We’ve reached out to you directly to review your case.
Update: We followed up via email to clarify your account details and confirm that your subscription was successfully canceled, but we haven't received a response. We hope we’ve done everything we can to assist you. If you ever have further questions, please feel free to write to us at support@renovio.tech.
Kind regards,
The Renovio Team
They will charge you immediately
They will charge you immediately, first with 19,99 euros, and after with 4,99. Just don't!
30 de julho de 2026
Opinião espontânea
Resposta da Renovio
Hello, Nora!
Unexpected charges after signing up are completely frustrating, and we want to help clear up what happened with your billing. We want to locate your account immediately and review these charges to make sure everything is corrected.
Please share your order ID or email through the Trustpilot request we sent — that's the fastest way for us to pull up the details and get this resolved for you.
Kind regards,
The Renovio Team
Automatically charge
Automatically charge. My bank declined. 👎🏻🤌🏻
27 de julho de 2026
Opinião espontânea
Resposta da Renovio
Hello!
It looks like an automated charge was attempted on your account without your clear expectation, leading to a decline from your bank.
Please share your order ID through the Trustpilot request we've sent. That will help us find the relevant details and understand what happened.
Kind regards,
The Renovio Team
STAY AWAY
STAY AWAY. Adds on items to pay for which are not covered by the free trial. IT IS NOT EXPLAINED. It’s a big con. Not user friendly. Bad customer support. DO NOT JOIN
26 de julho de 2026
Opinião espontânea
Resposta da Renovio
Hello, Sharon!
Feeling misled about what is covered under the free trial and receiving unhelpful support is understandably upsetting. We want to pull up your account right away to review your trial setup, check the charges in question, and assist you properly.
Drop your purchase email or order ID through the secure Trustpilot request and we'll take it from there to get this resolved.
Update: Thank you for providing your information. Our support team has taken all necessary actions regarding your account and sent full details directly to your email. We hope we have addressed your concern to your satisfaction.
Kind regards,
The Renovio Team
Avoid! Watch out for hidden extras on the not so free trial!
Signed up for the 7 day free trial and they someone managed to get money from
me for agreeing to another service on top of this.
I find myself pretty tech savvy, so it’s been done to deliberately mislead customer.
Gave it the benefit of the doubt though and ideas/images were poor.
Save your time and money and just use any of the free AI sites.
Gave them the benefit of the doubt and spoke with customer service on email. Waste of time. Apparently I signed up knowing what I was doing and they clearly couldn’t give a $h*t!
23 de julho de 2026
Opinião espontânea
Resposta da Renovio
Hello, Becky!
We are truly sorry to hear about your experience and regret that our service and customer support did not meet your expectations. It is disappointing to learn that the sign-up process felt misleading.
Please share your order ID through the Trustpilot request we've sent. That's the fastest way for us to pull up the relevant information and follow up directly.
Kind regards,
The Renovio Team
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