Revel Systems Opiniões 445

Love this software. Best iOS cloud POS in the world.

Absolute garbage!!! I would never in my entire life would EVER recommend anyone touching this POS, not even with a stick. Sales guys are very misleading. In the demo I asked for very specific menus and modifiers and was told it is not available in the Demo but we can easily set that up in the actual menu build out. Guess what... features I was requesting were not available in their system, customer service guys are completely clueless, the whole company is dysfunctional, nobody knows who to contact and who handles what. It's a mess and in the end after deciding to cancel after finding out what a gimmick Revel Systems is they tried to send me to collections after fully complying with cancellation policy. You've been warned!!!!!

You purchase the system. They install it and give you access to online videos that are very basic and leave you on your own. For an expensive system the set up training and support is lousy on it’s best day

Also terrible experience. Do not use if you are independent operator is my experience. In countries where you need a fiscal printer . . . Absolutely, POSITIVELY DO NOT USE THIS COMPANY. Horrible service, they have been promising rapid response to not being able use basic functions, they blame it on the country, but research shows all countries needing a fiscal printer have the same problem, once you are in their system. This has been going on for five years. The only thing they have done on time is billing, and raising their monthly fee. That process is never late. Tech support, well, im still waiting five years later. I have given up. Implementing a new system that is actually proven to work is where i am going. I consider Revel a loss that cost me nearly 20K.

They pray on the local operator that doesn't have the resources to switch systems. I am switching, and i am shouting to not use them at the top of my lungs. For us little guys we must have some level of trust in our vendors.

I have none for Revel.

Mike
Owner and Chef

TERRIBLE EXPERIENCE!!!!
TERRIBLE CUSTOMER SERVICE!!!

For 2 weeks now we have been using a swipe reader provided by Revel which doesn't work properly, they don't want to exchange it, they have not given us a solution in 2 weeks. We had a big store sale and we lost many customers as we had to enter CC manually unable to swipe bc their product is not working! We are losing money, we have explained this issue in many ways, every day since and still NO SOLUTION so far....

So frustrated, hope you never have to deal with a stupid issue like this one, or you will be stuck with the problem losing business!!!

Claudia Aros
Owner
Bagua Center

I have already wasted too much of my time dealing with Revel to type out a complete and formal review. Instead I will just say this: Revel is the worst Pos I have ever used! I would give them 0 stars if I could. Updates are a joke. The only thing consistent with Revel is constant problems/ glitches, and poor customer service.

We have used Revel for almost 4 years and believe it to be extremely powerful. We highly recommend it to those looking for full service restaurant capability. Being pleased does not mean there are not areas that need improvement. There needs to be a better method for allowing customers to try out new versions in their own environment. Also would be nice to be able to delete information that is very old rather than having to keep it. Service when working with CRM has been very positive. Not real thrilled with having to go thru tier one every time we call in with a new problem and would like to see that process cleaned up. Don't be scared by the on going price as the service plan which includes the hardware is well worth the support you get. Don't be scared by how much information is required to get it set up. Once up and running it runs well without much attention.

More stable than our previous POS. Many features and support improving.

Not the cheapest but has all the bells and whistles you’ll need with a POS. Very flexible. Backend reporting KPIs are ok. Plenty of tutorials online to get you up to speed on how to get up to speed. Although the POS is “wireless” when viewed by the customers they’re a lot of wires needed to run the POS.

Was really disappointed that Revel created an app for my iPhone and wanted to charge be extra to access it.

I love this system. The only thing that I notice as a problem is when you input the prices on the inventory page it doesn’t update on the product page. Also the fact that you have to manually put the cost of each item in when making a purchase order.

Functionally, it works for most things we need and very rarely has caused a disruption during operations. However, it severely lacks in things we want. We have yet to receive upgrades for tap to pay and chip & pin, as we were assured were on their way when we initially agreed to use Revel (over 1 1/2 years ago). It is also lacking in the CRM function, not allowing for simple features like expiration dates. Reporting is also not straightforward, as EOD reports do not adjust for returns and payouts.

Excellent system, would buy again

We tried to try Revel but it was terrible. Revel never completed entering our menu which I paid for. Their follow up was non existent, customer service was also bad. No one made sure our system was fully complete so we actually never used it. All up I paid $1600 and then I was not given a refund. All I can say is I was and am very dissatisfied.

Update- I never bought hardware from you, all the hardware is Pre-existing. The refund you cave me was Insignificant compared to what I had spent.

I gave up trying to reason with Revel and have now gone to another POS system called KOUNTA and I can happily report that I have had no issues to date. To anyone reading this review please be warned that I’m not the only one that has had a negative experience with Revel Systems.

good, but we have not started work on it as yet, so can't say until I really see it fully.

I just have one question. Why is there an information button next to the search button in the top right corner? Everyone at our restaurant uses the search button and not necessarily the menu options, but we are always accidentally pushing the ‘question mark’ instead of the ‘magnifying glass’

I might ask that you move the magnifying glass all the way to the right (aka swap it with the ‘question mark’) and give it some space from the other buttons on the left so that pressing it is less of an issue.

Excellent experience , very professional and punctual

Great system real time system , software is easy to use with my employee.

I just called couple weeks ago to fix our system and we couldn't fix that over the phone and finally I asked to send someone to fix that but the gentleman over the phone told me it takes couple weeks to send someone to fix the systems. I believe based on my experience with other companies something like this should fix so quickly.
Also I'm offering you to add some more tools like: As a manager sometimes I have some massages for employees and I want to let them know before they start to work and that would be great if they get the massages at the clock in time (focus pos system has this option)

Revel is a top-notch service that has thought through how to streamline and simplify business needs for POS, Inventory Management, Employee Management, and CSM. I shopped around several companies and products looking for a fully customizable solution for the aforementioned needs, and REVEL delivered all of them in one suite. Josh Goodman was helpful, friendly, knowledgeable, and transparent. They are doing a great job at taking a complicated process and making it as easy as possible on the business and business owner. I firmly believe our investment will help us grow our business by being more efficient and informed.