Revolution Laundry UK Opiniões 

431
TrustScore: 2 em 5

2,1

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 4 em 5 estrelas

I used the washer/dryer in Kelso before it was removed {where did it go??!} It was great to wash duvets & king size bedspreads etc. Thought it was very reasonably priced for the convenience vs dry cle... Ver mais

A empresa respondeu

Classificada 3 em 5 estrelas

I used the 20kg machine to clean freshen 2 duvets, machines were clean & straightforward to operate. I thought £11 was rather pricey for a wash and that was without softener which was an extra £2 . I... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Bonjour c une honte un service déplorable un agent sav très désagréable j'ai ap le 4 fois j'ai perdu 1 h au téléphone il mon raccroché au nez mai réclamation envoiyer introuvable .la machine a lave... Ver mais

Classificada 1 em 5 estrelas

A fuir ! 1h30 le lavage sans aucune indication de durée au préalable à part «  cycle court 35 minutes » Appel au service clientèle car le parking devait fermer suite fermeture du magasin . Service... Ver mais

Informações sobre a empresa

  1. Serviço de lavandaria

Escrito pela empresa

Revolution Laundry is redefining the laundry experience. As of 2020, there are less than 600 launderettes throughout the entirety of the UK. Answering the market’s ongoing need for convenience and control over washing larger bulks and bigger items, Revolution Laundry is the only laundry service that is able to put the power of washing back in the customer’s hands. Revolution machines offer rapid solutions for customers on the go, delivering consistently perfect washes through its 9kg and 20kg drums; perfect for clothes, duvets and cushions. Every machine provides eco-friendly solutions through optional solar panels, automatic light sensors that turn off and on depending on customer vicinity, and free eco-friendly detergent included in each wash. As well as washing, the dryer provides options for your laundry depending on temperature and material type. Aligned with the company’s wider mission of Making Easy work of everyday tasks, Revolution Laundry machines are designed to automate as much of the process as possible. If a customer leaves their laundry unattended, the machine will remain locked until the time has elapsed. A free of charge text reminder is also sent to the customer’s device a few minutes before the wash has finished, and payments are easier than ever with machines now accepting contactless payment.


Informações de contacto

2,1

Mau

TrustScore: 2 em 5

431 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,1

Todas as opiniões

(431)

26 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Initially I wasn't happy, but

Initially I wasn't happy, but then realised my mistake. Wash was good and quick, nothing fancy. Then I loaded the drier, BUT, didn't shut the door properly so even though the dryer started it didn't heat up! Did another 15 mins and it got super hot. Would recommend if stuck, but check the washers first as some may be used for stuff other than clothes...

12 de maio de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Waste of time

Loaded machine and scanned QR code which took me to a website that did not load. Customer service phone number rang but limited opening hours so no help whatsoever. What a waste of time. Left with my laundry still dirty. I've got better things to do.

11 de maio de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Wish I could have given it zero stars

Wish I could have given it zero stars. Took my duvet for what I thought would be a "proper" wash.

1/ Looking through the glass door just after machine started and my duvet now appears to be covered in dog hairs!

2/ After 20 minutes and still no sign of any detergent despite instructions not to add my own!

3/ Came back to machine 10 minutes before end time and luckily the one dryer on the site has finished it's cycle so all looking good. Waited 30 minutes for someone to empty their dryer to no avail. Phoned helpline to be told there was nothing to be done. Yes, if the person using the dryer wanted to then they could leave their drying all day before emptying machine. Had to take wet duvet home to squeeze into home dryer.

Won't be using this outfit again.

6 de maio de 2025
Opinião espontânea
Classificada 2 em 5 estrelas

2 stars for running water through the…

2 stars for running water through the washing and drying it for £11 wash plus £14.99 drying.
The washing don't smell nice though and still dirty.
I think they must use water at a detergent!
Total waste of money. Won't use again...
Find a launderette with a washing service. Thought this self service washing facility we would be more convenient which it is but not fit for purpose.

3 de maio de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Do not use this laundry service

Do not use this laundry service, it is the worst I have ever used and for the price it charges is ridiculous. I payed £11 for the 20kg machine and it didn’t clean anything, all the clothes still dirty and the machine wasn’t even full. If I could give minus reviews I would.

2 de maio de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

I recently attempted to use the laundry…



I recently attempted to use the laundry machines provided by Revolution Laundry Services Rhosneigr, but unfortunately, they were not operational. I reached out to the local Facebook page for our campsite, where we frequently stay during our holidays, to see if anyone else had encountered similar issues. Several users responded, confirming they had experienced the same problems.

I made multiple attempts to contact Revolution through email, chat, and phone, but did not receive any response. Despite reaching out during their advertised hours, I found myself without any response at all. This lack of communication is quite concerning, especially since washing can get stuck in the machines, leaving customers unable to retrieve their belongings.

Overall, this experience has been quite disappointing, and I would be hesitant to use Revolution Laundry Services in the future or recommend them to others. Beware if you choose to use their services!

22 de abril de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

A fuir !!!

A fuir !!!! Lavage moyennement efficace, et que dire du séchage!!!!. Même avec la température au max, le linge sort froid et encore humide. Le concept est nul je trouve et les " concepteurs" sont bien entendu au courant

20 de abril de 2025
Opinião espontânea
Classificada 2 em 5 estrelas

Animal hairs!

Unfortunately, regardless of the service provider and all good intentions of making life a little easier for those without or temporarily without a washing/drying machine, Revolution machines are not up to standard! More than once now we have been in a situation where we have had to use street machines. A window cleaner had just stuffed a washing machine with dirty cloths; presumably soiled with cleaning chemicals and on another occasion, animal hairs! It seems the machines are a mecca for doing the jobs people will not do at home!
Improve maintenance and regular cleaning of machines.

8 de abril de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Awful customer service and broken machines

Awful service. I am without my own laundry machines, and given that launderettes have almost disappeared, this seemed a viable option.
I had washed my clothes and always wary of what was used previously by others.

When I went to use the dryer, it seemed to be that despite the machine turning, no heat was generated. I had put on for a couple of cycles but to no avail. Afterwards, I saw the seal for the dryer hanging on the door of a washing machine.

I collected my stuff into bags and drove to other site in Strood.
The other site, despite being late, had two people before me waiting for the tumble dryer. I placed my stuff in and after 15 minutes a noticeable difference in drying had taken place. I needed the appliance one more time and it was done.

Naively, I believed that reporting this problem to Revolution Wash would both a thank you of informing them about the non working machine and a refund for the money lost/spent at the first site.
The responses were not nice at all.
I described the location as in Strood near the garage (There is a Shell fuel garage there, a repair garage and car wash).
I was told to supply the address so, I used the website of Revolution Wash and copied the post code of their site from that address. The ping pong correspondence then denied there was a machine there or I had given the wrong address. I supplied the address from their website and offered to supply photos taken that night of their machine. All were rejected. I have the geolocation, Google Satellite image and location that clearly matches my description and original photos that were denied.

All in all - no repair, no apology and no refund.
They know full well that people lose money on what is an expensive process. Like many awful businesses, they blame the consumer and deny responsibility.

I did inform the woman (Lucy) in the correspondence that I would warn others.

This could easily have been resolved with a less defensive posture and an acceptance that the customer might actually have a legitimate complaint.

For the money lost - it amounts to the equivalent of a breakfast out. To view customers so poorly and with utter contempt, so that the company can hold onto this money.

People using these services cannot for reason or another, have a washing machine. So, they are least able to throw money away and spend hours standing in car parks next to petrol stations.

Awful awful awful

21 de fevereiro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Absolutely disgusting

Absolutely disgusting, I am a disabled person and I use those machines to clean my bedding and other items every week, yesterday March 13th 2025 I went to do what we, my son and I do load the machine and wait for it to be finished, and when we got back all of my washing was taken, reported to the police, they emailed him back saying they have no cctv cameras and they take no responsibility for customers items, so why aren’t they telling you that the CCTV cam LOGO STICKERS they have on the machines are just to deceive you, to make you think that your belongings are safe, as far as I’m concerned it’s FALSE advertising, the email they sent us said they’re not responsible and that the door is only locked whilst washing (derrhhh) ) obviously! and they completely ignored me when I asked why not give customers a code so that only they can open the door when it’s finished, and if people take the piss then, they should get a txt saying in their time is up and that the doors will unlock itself, that way they wouldn’t lose business and we wouldn’t lose our property, companies often fix things when they’re not broken, but when things are really broken it’s us the public who has to fit the bill. Utter disgrace, immoral and out of order. And why allow reviewers when people’s opinions don’t count for nothing. As long as it’s not happening to you right!!!

13 de março de 2025
Opinião espontânea
logótipo da Revolution Laundry UK

Resposta da Revolution Laundry UK

Hi, Cleo, We value your feedback and are disappointed that our laundry service experience didn't meet your expectations. Your review helps us improve our service. To assist us further, please email us at callcentre@me-group.com with more details about your experience with Revolution Laundry. Our team is dedicated to resolving any issues you've experienced.

Classificada 1 em 5 estrelas

This isn't a reliable service went to 3…

This isn't a reliable service went to 3 locations near the sheffield area where machines were out of use I went to Retford road bp petrol pump s13 sheffield my clothes come out stinking of drain and wasn't washed properly these loads was my daughters nursery clothes and fresh bedtime ones extremely annoyed and disappointed can you please give me a full refund or I will raise a dispute with my bank for charging me for something I didn't recieve

4 de março de 2025
Opinião espontânea
logótipo da Revolution Laundry UK

Resposta da Revolution Laundry UK

Hey, Shumon, We appreciate you taking the time to provide your feedback. We're sorry for any inconvenience you may have faced. To better understand and address your concerns, please reach out to us at callcentre@me-group.com with further details about your experience. Our team at Revolution Laundry is committed to assisting you promptly.

Classificada 3 em 5 estrelas

Service à améliorer

Machines très limite au niveau propreté.
Suggestions : nettoyer le sol devant les machines serait de bon aloi....le sol est dégoûtant....pourquoi pas iun caillebotis ?
Installer une poubelle à proximité....
Merci

1 de março de 2025
Opinião espontânea
logótipo da Revolution Laundry UK

Resposta da Revolution Laundry UK

Dear Customer

You have left a review for Revolution Laundry UK.
We operate machines in the United Kingdom.

If you have not used a machine in the UK we would really appreciate it if you would remove your review, Thank you.

Classificada 1 em 5 estrelas

Used washing machine this morning had…

Used washing machine this morning had to wipe it down first. When I took the washing out it was covered in animal hair, while I was waiting for my washing to finish a man came and filled the empty washer with horse rugs and equipment, I am sure this is not what they are meant for as they are clearly advertised for clothing. I won’t use again

12 de fevereiro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Currently none of the washers…

Currently none of the washers work...don't know for how long ...please phone to find out and not have a wasted journey...Dryers are working...

15 de janeiro de 2025
Opinião espontânea
logótipo da Revolution Laundry UK

Resposta da Revolution Laundry UK

Hi Mrs Eventine

Thank you for taking the time to share your feedback with us. We are genuinely sorry to hear that your experience with our service did not meet your expectations.

The extreme cold weather over the weekend caused widespread technical issues in our machinery nationwide. As a result, we experienced a significantly higher volume of inquiries and complaints. I apologize that you were unable to reach a team member over the phone.

We hope this does not deter you from using our machines in the future.

Kind regards,

Luke Clark
Me-Group UK Customer Service Manager

Classificada 3 em 5 estrelas

Blanket came out with black stains and…

Blanket came out with black stains and some look like tar. Phoned during office hours - always on hold. Tried to chat - kept saying they’re closed - it’s 11am on a Monday. Dreadful. They clearly want your money but can’t help when things go wrong.

Update: After getting through to someone I was offered a refund but potential permanent damage to the blanket was not addressed nor the inconvenience of having to re-wash it. I’ll see what happens when I do get the time to re-wash it. I have increased the star rating from 1 to 3 as I believe their intention is good and they’re at least trying to resolve the issue.

11 de janeiro de 2025
Opinião espontânea
logótipo da Revolution Laundry UK

Resposta da Revolution Laundry UK

Hi Rhiannon

Thank you for taking the time to share your feedback with us. We are genuinely sorry to hear that your experience with our service did not meet your expectations.

I can confirm that we received your email on the 13th and responded within a few hours, initiating a full refund for you. Unfortunately, the extreme cold weather over the weekend caused widespread faults in our machines across the country, which resulted in a higher-than-usual volume of complaints. Our customer service team did their best to get back to everyone as soon as possible.

Please accept our sincere apologies for any inconvenience this situation may have caused. We deeply value your understanding and patience as we work to prevent such issues in the future.

If there is anything further we can do to assist you, please don’t hesitate to reach out.

Kind regards,

Luke Clark
Me-Group UK Customer Service Manager

Classificada 5 em 5 estrelas

I had an issue with one of the washing…

I had an issue with one of the washing machines, probably my fault, where i paid and it ended the wash after a minute. I contacted customer service and a young lady called Lucy replied in minutes and told me everything i needed to do too get a refund. I duly obliged and again within minutes my refund was processed. Excellent customer service from Lucy and thank you very much 😊

3 de janeiro de 2025
Opinião espontânea
logótipo da Revolution Laundry UK

Resposta da Revolution Laundry UK

Thank you for your feedback, Mark. We're committed to maintaining this level of service, and we can't wait to welcome you back to Revolution Laundry!

Classificada 1 em 5 estrelas

Rip off

Terrible. Washer broke half way through cycle, leaving laundry soaking and not rinsed. Put them into the other machine at an additional £11 cost, and even then, they came out soaked. The dryer had a belt or something caught and hanging down in the door. Customer service unavailable despite information on website. I wish I hadn't bothered. One load washed and dried and the other load had to be taken home soaking wet to drip dry. Cost me £23.50 for one load of washing and drying, and one to come out soaking wet. I’ll use a professional collection service next time. It would probably have been cheaper.

1 de janeiro de 2025
Opinião espontânea
logótipo da Revolution Laundry UK

Resposta da Revolution Laundry UK

Dear Sarah,

Thank you for sharing your feedback. We sincerely regret that your experience with our laundry service did not meet your expectations.

Please note that we had communicated on our website that response times might be longer than usual during the holiday period due to a reduced team.

To help us better understand and address your concerns, we kindly request that you email us at callcentre@me-group.com with further details about your experience with Revolution Laundry. Rest assured, our team is committed to resolving any issues you may have encountered.

Thank you for your understanding, and we look forward to assisting you.

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

Saiba mais sobre outros tipos de opiniões.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais