I used the washer/dryer in Kelso before it was removed {where did it go??!} It was great to wash duvets & king size bedspreads etc. Thought it was very reasonably priced for the convenience vs dry cle... Ver mais
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I used the 20kg machine to clean freshen 2 duvets, machines were clean & straightforward to operate. I thought £11 was rather pricey for a wash and that was without softener which was an extra £2 . I... Ver mais
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Bonjour c une honte un service déplorable un agent sav très désagréable j'ai ap le 4 fois j'ai perdu 1 h au téléphone il mon raccroché au nez mai réclamation envoiyer introuvable .la machine a lave... Ver mais
A fuir ! 1h30 le lavage sans aucune indication de durée au préalable à part « cycle court 35 minutes » Appel au service clientèle car le parking devait fermer suite fermeture du magasin . Service... Ver mais
Informações sobre a empresa
Escrito pela empresa
Revolution Laundry is redefining the laundry experience. As of 2020, there are less than 600 launderettes throughout the entirety of the UK. Answering the market’s ongoing need for convenience and control over washing larger bulks and bigger items, Revolution Laundry is the only laundry service that is able to put the power of washing back in the customer’s hands. Revolution machines offer rapid solutions for customers on the go, delivering consistently perfect washes through its 9kg and 20kg drums; perfect for clothes, duvets and cushions. Every machine provides eco-friendly solutions through optional solar panels, automatic light sensors that turn off and on depending on customer vicinity, and free eco-friendly detergent included in each wash. As well as washing, the dryer provides options for your laundry depending on temperature and material type. Aligned with the company’s wider mission of Making Easy work of everyday tasks, Revolution Laundry machines are designed to automate as much of the process as possible. If a customer leaves their laundry unattended, the machine will remain locked until the time has elapsed. A free of charge text reminder is also sent to the customer’s device a few minutes before the wash has finished, and payments are easier than ever with machines now accepting contactless payment.
Informações de contacto
3B Blenheim Road, Longmead Ind Est, KT19 9AP, Epsom, Reino Unido
- 0800 035 6600
- callcentre@me-group.com
- revolution-laundry.com
2,1
Mau
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Good customer service, resolved my issue quickly
I recently used the revolution washing machine at upper church Lane tipton. I experienced an issue which I hadn't experienced whilst using the machines before. I contacted customer service and spoke to a lady called Denise. She was friendly and helpful and dealt with my issue quickly.
15 de fevereiro de 2024
Opinião espontânea
Resposta da Revolution Laundry UK
Thanks for your feedback!
When they are working
When they are working, the washing machines are really very good delivering excellent cleaning results. There are two sizes available to use, which is great when you need to do an extra large load containing items such as duvets.
However, the dryers take an absolute age which both costs a fortune and is very inconvenient unless you have time to spend 3 or 4 hours in the pub opposite waiting for everything to dry, which most of us don't as we all live very busy lives. So save your money and pop your load on an airer at home, and you can spend time doing something more productive than simply waiting for your laundry to dry.
Repair times are slow, and the washing machine is out of order at peak times at least once a fortnight, taking at least 24-48 hours each before they are up and working again. The company would do very well to invest in some sort of instant notification system for their mobile repair teams so that when a machine malfunctions in order to ensure that downtime is kept to an absolute minimum.
My review is for the machines outside the petrol garage on Llangyfelach Road Swansea based on the last couple of year's of use.
16 de fevereiro de 2024
Opinião espontânea
Resposta da Revolution Laundry UK
Thank you for your feedback, Stephanie.
We are always looking for ways to improve our service and we will take your comments on board.
Customer service is awful
Went to use a machine, the washer didn't spin properly, but I carried on and used the drier, sat for 30 mins and the washing needed more time, to find out there was no heat!
Emailed "support" to be ignored and even after a second email, ignored still.
Use at your own risk, customer service is non existent.
Despite getting an automated response, the email still has no response 27/02/2024
2 de fevereiro de 2024
Opinião espontânea
Resposta da Revolution Laundry UK
Hi Simon
I am very sorry to hear this.
We want all our customers to have the best experience with our products and we pride ourselves on fast, efficient customer service so I am surprised to hear that you had difficulty contacting our customer service team.
I have checked through our email and contact over the last couple of weeks and I cannot find anything under the name Simon Read so is it possible you have sent an email to an incorrect address?
Please get in contact with us using the customer Help page on our website - https://help.megroup.uk/
Here you can reach us through webchat or email us at callcentre@me-group.com
A link to contact us through WhatsApp is also provided at the machine as well as our Revolution contact number 0800 208 1299
Please get in contact with our customer service team and hopefully, we can restore your faith in our company.
Kind Regards
Luke Clark
Me-Group UK Customer Service Manager
Worries proved groundless…
I was very concerned after reading reviews, so I checked on a local forum before using the washers based in Penketh, Warrington. I am really pleased, the big blanket/duvet came out great! And they text me when it was done in the washer. Minor gripes, it was expensive at £23.50 for the wash and dry, and the text didn’t come for the dryer end alert! First world problems 😀! All in all a good service!
11 de fevereiro de 2024
Opinião espontânea
Resposta da Revolution Laundry UK
Thank you for such great feedback, Mrs Hughes.
A washing machine that doesn’t wash
I used the 18kg washing machine to clean my duvet. The duvet came out almost dry and had not been cleaned. I paid £11 for the cycle and followed all instructions, so am disappointed with the service. I have tried finding a way to contact the customer service team and can only find a number based abroad. I feel disappointed and will not be using the service again.
6 de fevereiro de 2024
Opinião espontânea
Resposta da Revolution Laundry UK
Hi Katherine
Thank you for your feedback
We are very sorry to hear that you have had a negative experience with our service.
All our contact information should be provided at the machine so we would like to investigate this further.
Please contact a member of our customer service team through our website help page https://help.megroup.uk/
Alternatively, please email our customer service team at callcentre@me-group.com and we will get back to you as soon as possible.
Once again please accept our sincere apologies for any inconvenience this may have caused you and we hope this incident doesn't deter you from using our machines in the future.
Kind Regards
Luke Clark
Me-Group UK Customer Service Manager
Machine never washed the clothes
Machine never washed the clothes - they came out dry. I saved the date, time and location of the machine but, seeing as I am not a French resident with a French number and address, was unable to reach out for a refund. I paid 10 euro for a wash which did not happen. The English company was of no use and could not give me any other means of contacting the French branch of the company - I had already explained to them this was not possible without a French address and the machine number - which I found nowhere in any of the pictures of the machines I took
9 de dezembro de 2023
Opinião espontânea
Resposta da Revolution Laundry UK
Hi Rebecca
You have left a review for Revolution Laundry UK.
We operate machines in the United Kingdom.
If you have not used a machine in the UK we would really appreciate it if you would remove your review, Thank you.
Kind Regards
Luke Clark
Me-Group UK Customer Service Manager
Expensive and slow driers
The washing machines are good, but expensive. The dryer is also expensive but absolutely useless, takes hours and a lot of money to dry your clothes. I ended up taking a lot of wet clothes to a proper launderette where the clothes were dried in no time, for very little money.
28 de janeiro de 2024
Opinião espontânea
Resposta da Revolution Laundry UK
Hi Sylvia
Thank you for your feedback
We are very sorry to hear that you have had a negative experience with our service.
If you haven't done so already, please fill in our online refund form and we can issue a full refund for you. Alternatively, you can contact a member of our customer service team through our websites help page and they will assist you https://help.megroup.uk/
Once again we do apologise for any inconvenience this may have caused you and we hope this incident doesn't deter you from using our machines in the future.
Kind Regards
Luke Clark
Me-Group UK Customer Service Manager
Never again waste of money and time
It second time I used your service and to be honest I will never used it again.first time I dry about 4 kg of clothes 45 min and was still wet and doesn't had any small so no detergent today I give it try one more time and same no smell same dirty as I put in shocking. No costumer service give my money back
28 de janeiro de 2024
Opinião espontânea
Resposta da Revolution Laundry UK
Hi Sylwester
We want all our customers to have the best experience with our products so I am sorry that this was not the case for you.
You can contact a member of our customer service team through our websites help page https://help.megroup.uk/
Alternatively, please email our customer service team at callcentre@me-group.com and we will get back to you as soon as possible.
Once again please accept our sincere apologies for any inconvenience this may have caused you and we hope this incident doesn't deter you from using our machines in the future.
Kind Regards
Luke Clark
Me-Group UK Customer Service Manager
If this the same ones at the ones in…
If this the same ones at the ones in Ireland then they are awful
27 de janeiro de 2024
Opinião espontânea
Resposta da Revolution Laundry UK
Hi Honey,
You have left a review for Revolution Laundry UK.
We operate machines in the United Kingdom.
I would suggest contacting Photo-me Irelands customer service team on customercare@photo-me.ie and someone will get back to you as soon as possible.
If you have not used a machine in the UK we would really appreciate it if you would remove your review, Thank you.
Luke Clark
Me-Group UK Customer Service Manager
The machines constantly malfunction and…
The machines constantly malfunction and trying to get a refund is like pulling teeth...then you get told refunds are only via Bacs....they took the payment off my card in seconds and should refund back to the card via faster payments not f##king Bacs. I tell them each time it's the same machine, same location as per email chain but they stall for time, the machine isn't fixed which means many other people are getting money taken off them amounting to hundreds of ££££.
My advice is stay well clear of them... I'll not be using them anymore, I'll go the local launderette
15 de janeiro de 2024
Opinião espontânea
Resposta da Revolution Laundry UK
Hi Adam
Thank you for your feedback.
I am sorry to hear this, We want all our customers to have the best experience with our products so I am very sorry that this was not the case for you.
Refunds are processed as a BACS payment as you have used a vending machine, we are not there to process the refund back to your card. In keeping with GDPR laws, we do not save your account details so the team would ask you to provide this information whenever you claim a refund.
Once again please accept our sincere apologies for any inconvenience this may have caused you and we hope this incident doesn't deter you from using our machines in the future.
Kind Regards
Luke Clark
Me-Group UK Customer Service Manager
The machines were surrounded by litter…
The machines were surrounded by litter and rubbish, nearly twisted my ankle and fell on some timber lying in front of the machines, dryer and wash machine full of dog hair, expensive and slow, now drying remainder of my washing in front of my heater.
18 de janeiro de 2024
Opinião espontânea
Resposta da Revolution Laundry UK
Hi John
Thank you for your feedback, I'm so sorry to hear this.
We want all our customers to have the best experience with our products so this is really disappointing.
We would like to investigate this further so please contact a member of our customer service team through our website help page https://help.megroup.uk/
Alternatively, please email our customer service team at callcentre@me-group.com and we will get back to you as soon as possible.
Once again please accept our sincere apologies for any inconvenience this may have caused you and we hope this incident doesn't deter you from using our machines in the future.
Kind Regards
Luke Clark
Me-Group UK Customer Service Manager
Above and beyond customer service!
After a washing machine breakdown at home the revolution laundry was a saviour over the new year period with lots of family home for holidays and a lot more laundry than usual. Easy to use and operate. Then when we had the disaster of a lost diamond bracelet in the wash the customer service I received was extremely timely and kind and professional. Luckily an engineer was sent to the machines used and the bracelet retrieved within 48 hours. Couldn’t be more impressed and a million thanks.
8 de janeiro de 2024
Opinião espontânea
Resposta da Revolution Laundry UK
Hi Hayley, thank you for your feedback.
Glad we managed to find the bracelet! : )
The refund service was without any…
The refund service was without any problem whatsoever. Your staff were prompt and polite.
4 de janeiro de 2024
Opinião espontânea
Resposta da Revolution Laundry UK
Thank you for such great feedback Thomas.
A complete waste of time
A complete waste of time. I went all the way up there and followed the instructions but it wouldn’t take my cards ( x2) I went into the garage and the assistant needs a crash course in customer care! Don’t bother.
8 de janeiro de 2024
Opinião espontânea
Resposta da Revolution Laundry UK
Hi Dave
Thank you for your feedback.
We are very sorry to hear that you have had a negative experience with our service.
We would like to investigate this further, Unfortunately, there is nothing we can do with regards to staff that work at the garage but we can arrange for an engineer to test that card payments are working on the machine you used.
You can contact a member of our customer service team through our websites help page https://help.megroup.uk/
Alternatively, please email our customer service team at callcentre@me-group.com and we will get back to you as soon as possible.
Once again please accept our sincere apologies for any inconvenience this may have caused you and we hope this incident doesn't deter you from using our machines in the future.
Kind Regards
Luke Clark
Me-Group UK Customer Service Manager
Dry your laundry in the rain quicker!
Went to dry our washing on a 30 min. God lord what a farce! You’d be quicker drying washing spinning it round your head- our clothes were not just damp but wet. Came back after 35 mins it was freezing and damp, honestly awful. For £7.00 as well- I don’t know what I paid the £7 for, but if it was for a joke it was definitely on me!
6 de janeiro de 2024
Opinião espontânea
Resposta da Revolution Laundry UK
Hi Jessica
Thank you for your feedback.
I am sorry to hear this, We want all our customers to have the best experience with our products so I am very sorry that this was not the case for you.
We would like to investigate this further and issue a refund for you.
You can contact a member of our customer service team through our websites help page and they will assist you with a refund https://help.megroup.uk/
Alternatively, please email our customer service team at callcentre@me-group.com and we will get back to you as soon as possible.
Kind Regards
Luke Clark
Me-Group UK Customer Service Manager
I recently contacted Revolution Laundry…
I recently contacted Revolution Laundry UK customer service regarding a faulty machine, they responded to my email immediately and the machine was repaired straight away. They also then emailed me again to update me about the progress. I am impressed with their customer service and the fact that they could get an engineer out so quickly to repair the faulty machine.
27 de dezembro de 2023
Opinião espontânea
Resposta da Revolution Laundry UK
Thank you Jackie.
Unfinished wash. returned to my washing…
Unfortunately I returned to my washing that I put in ( two loads ) at the cost of
£18.50 to find the large load hadn’t completed due to a water problem .
I realised 3 hrs later if my time and petrol with a back car fill of wet washing that hadn’t completed its cycle . I refuse to put mother £13 in the machine until my refund has gone into my account .
Excellent customer service with staff and the gentleman whose ground you rent with his advice .
BUT no way of giving the customer a free try again service on “ The House “for disruption of morning schedule.
3 de janeiro de 2024
Opinião espontânea
Resposta da Revolution Laundry UK
Hi Lisa
Thank you for your feedback.
We are very sorry to hear that you have had a negative experience with our service. All our machines are serviced regularly and regular checks are made. However, as with all automatic machines, unforeseen breakdowns can occasionally occur.
In the instance that one of our machines does incur a fault. Our customer service team will offer a refund to be processed into your account and an engineer will be sent out to the machine to investigate the fault.
Once again we do apologise for any inconvenience this may have caused you and we hope this incident doesn't deter you from using our machines in the future.
Kind Regards
Luke Clark
Me-Group UK Customer Service Manager
First time using your washer as my new…
First time using your washer as my new washer hasn't arrived yet . Paid 6.50 for a wash to not even get my clothes washed or even damp . Can't believe I got charged money for a service I didn't even receive absolutely disgraceful it isn't even a way to get your money back or report a fault. Wasted time using the Nottingham Eastwood one as it doesn't you work
1 de janeiro de 2024
Opinião espontânea
Resposta da Revolution Laundry UK
Hi Dale
Thank you for your feedback.
We want all our customers to have the best experience with our products so I am sorry that this was not the case for you.
All our machines are serviced regularly and regular checks are made. However, as with all automatic machines, unforeseen breakdowns can occasionally occur.
If you haven't done so already, please fill in our online refund form and we can issue a full refund for you. Alternatively, you can contact a member of our customer service team through our websites help page and they will assist you https://help.megroup.uk/
Once again we do apologise for any inconvenience this may have caused you and we hope this incident doesn't deter you from using our machines in the future.
Kind Regards
Luke Clark
Me-Group UK Customer Service Manager
Excellent.
We use the Revolution washers and the dryers if we have a lot of bedding and towels esp in the winter. We either use Ardglass or Downpatrick (NI) and have found both very good.
My only issue is the people who just leave their washing or drying in the machine and go away until well after it’s finished so other people can’t use it. I feel reluctant to remove other people’s clothes but it is annoying.
30 de dezembro de 2023
Opinião espontânea
Resposta da Revolution Laundry UK
Thank you for your feedback Angela.
Money guzzler, don’t bother!
Firstly it lets you load up on a dryer in use and for that person to use the credit as it doesn’t allow you to cancel.
Secondly when you wash it doesn’t spin off so you end up spending £25 trying to get the items dry. 15 and 30 mins drying on high are not enough. Overall thoughts….it’s a money guzzler!
30 de dezembro de 2023
Opinião espontânea
Resposta da Revolution Laundry UK
Hi Kirsty
Thank you for your feedback.
We are very sorry to hear that you have had a negative experience with our service.
All our machines offer a spin. If you select the 15-degree wash, this option does not spin as it is for a delicate wash.
This information is provided on the machines. If this option was selected accidentally then your items would be left dripping wet and would take a long time to dry in the dryer.
If you haven't done so already, please fill in our online refund form and we can issue a full refund for you. Alternatively, you can contact a member of our customer service team through our websites help page and they will assist you https://help.megroup.uk/
Once again please accept our sincere apologies for any inconvenience this may have caused you and we hope this incident doesn't deter you from using our machines in the future.
Kind Regards
Luke Clark
Me-Group UK Customer Service Manager
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