Rhino Billiards Opiniões 

Bought a Rhino Jump Cue and received a very nice service from the support team as well as the great quality of the item. 5 stars for the kindness

I ordered as a present, then you put them on sale.

I was looking for a full stick not a half of one, but the shaft is good. Everything looks good thank you

Easy transaction. Custom build to my specs.

In short, I canceled my order and had to fight Rhino via email to get a refund.

I purchased a 30" Carbon Pool Cue Single Shaft (11.8mm tip) and a LUMINAX Cue Butt (Jet Black, Sport Wrap). During the selection of these products, nor during checkout, was there any notification that my selection was made to order. In fact, it said "in stock" on the product page.

About 8 hours after ordering, I emailed Rhino to ask about faster shipping options. When they responded nearly 24 hours later, they offered a $20 upgrade to express shipping, which I paid.

After another 2 days went by and my order still hadn't shipped, I emailed again. They responded with a lengthy explanation of how my order was a custom product that needed to be manufactured overseas and could take 30 days to get to me. I was caught by surprise because I specifically selected products that indicated they were in stock.

When I told them I wanted to cancel my order, they told me my cancellation window had long passed. By the time I was informed of the lengthy production delay, I was already pushed outside the 24-hour window. They didn’t even respond to my initial question about faster shipping within that window, so even if my original email had been to cancel, I would not have been able to.

They also cited a policy about a promotional code I used (15% off), claiming that disqualified the order from cancellation altogether.

They mainly claimed they could not cancel my order because it was already "in production," yet simultaneously offered to swap it for an in-stock item. This raised the question of why a supposedly custom, already-in-production item could be easily abandoned for a pre-made one if it was truly being manufactured specifically for me.

Despite explaining that the lack of clarity on their website prevented me from making an informed decision, Rhino Billiards repeatedly cited their standard policy to deny a refund. They offered in-stock alternatives instead of honoring my request, leading to a frustrating back-and-forth where I had to threaten a PayPal dispute to escalate the issue.

After telling them I was done discussing this and would dispute the charge with PayPal, they finally responded with a much warmer email offering the refund. The only reason im giving this 2 stars instead of one, is simply because they did eventually honor a refund and I didnt need to take the time for a dispute with PayPal.

In the end, I spent a little extra money and bought something from Raven Cues, made in Riverside, CA USA. A business I could call, they answered and helped me pick the product right for me and were upfront about shipping, price, warranties, and even advice for my skill level. I have also read that the quality of Raven is far more consistent than Rhino, so there is that.

If you must purchase from Rhino, I would do it from amazon where you can atleast know you are being given accurate stock numbers and shipping times.

I bought two cues from Rhino. A beautiful normal cue and a break stick. The cue's are not only beautiful but they are a great stick. Delivery was top notch and their service is incredible if you have a problem and they do the right thing for their customers. I would recommend them to anyone who want a great value and a great game!
Blessings to Rhino

Great customer service super nice rep very caring and willing to help me with any and everything they could and absolutely great products

just got my cue but so far I really like. shoots very well.
took awhile to get to me!

What made my experience great is knowing that I am receiving a top-quality product. I know having to wait 2 to 3 weeks for the product to be produced and shipped was worth waiting.

Overall good service, the product is coming from overseas so there will be a short delay in receiving product. The product is of good quality.

The replacement shaft arrived much earlier than expected, and it came in perfectly sealed, no breakage and bent. The shaft works the same as my old broken stick, just a little tighter on the joint.

Quality, professional, good customer service

From You, Order #RHINO36818
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UPS® tracking number: 1Z29460C0313510444

You sent this 9/30/2026 as of 10/5/2026

UPS 09/28/2026

1:58 A.M.

Label Created

Shipper created a label, UPS has not received the package yet.

United States, Where is my order?
Package was shipped in another country and UPS did not receive information Until arrived in this country that was the delay.

I am happy with the performance of the shaft, however I am disappointed that at the joint where the butt and shaft meet there isn’t a perfect marriage. The shaft is larger than the butt and just feels awkward and doesn’t look appealing🤷🏻‍♂️

Shipping took forever. I never got a response to my email about shipping concerns.

I think you deliver the products that you advertise at a fair price there’s only one time I’ve been disappointed, and that was in some key chalk that I ordered, and I never received it. I just received some notification that it was on its way but I never have received it to this day and it was 30 some dollars

You guys kept popping on my social media. Prices caught my attention. Do i like the product ? Let's see. 2 jump cue two break shafts...1 bad ass in layed cue. An additional shooting shift...and now a butt for an existing shaft I have. Ima say yes. Great products. Great price. A little long on latest, but im impatient lol.

I ordered a custom shaft with a premium soft tip. I hadn’t originally noticed the company location and was surprised with the longer wait time to receive it. However after reaching out to them, I received a timely response and thorough explanation and was extremely happy with the final product. It may take 20-30 days to receive but it is more than worth the wait!

Great service and fast shipping. Quality products.