Rhino Billiards Opiniões 

506
•
TrustScore: 4.5 em 5

4,5

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

O.E. shaft on my Samsara break cue started to splitt near the ferral. Problem after 15 yrs. as they no longer manufacture cues & shafts. Rhino to the resque. Called & curtious/knowkedgeable agendt... Ver mais

Classificada 5 em 5 estrelas

I ordered a custom shaft with a premium soft tip. I hadn’t originally noticed the company location and was surprised with the longer wait time to receive it. However after reaching out to them, I re... Ver mais

Classificada 5 em 5 estrelas

First off brought the orange gl cue loved it , recently got the carbon fiber shift love it but tip flew off after couple hours , send a email and sent me 2 new tips , great customer service with great... Ver mais

Classificada 4 em 5 estrelas

From You, Order #RHINO36818 Your order is on the way Your order is on the way. Track your shipment to see the delivery status. View your order Track order with Shop or Visit o... Ver mais

Informações sobre a empresa

  1. Loja de artigos para bilhar

Escrito pela empresa

At Rhino, we are a close-knit team of experts in billiards who love the game as much as our craft. We create distinctive and groundbreaking products at the crossroads of billiards and lifestyle. For each and single one of them, we strive for high performance, durability, and long-lasting value. Our products are built to last. As a result of this commitment and our sustained engagement into research and innovation, our billiards cues are easy to control, deliver a more enjoyable experience, and elevated style. Rhino aims to bridge the gap between billiards and life.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

506 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 78% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,5

Todas as opiniões

(506)

140 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

SO GLAD I BOUGHT THIS CUE!

I did a lot of research over several weeks, to identify the best carbon fiber cue that fit my budget. Rhino's patient customer service team was very quick to respond via e-mail with understandable and useful answers to my several e-mails and multiple questions, prior to my deciding to purchase a Rhino cue directly on Rhino's website. I opted to buy a U.S. stocked Nebula 2 cue with 12.4 tip (only non-custom option is Rhino's default Time Crystal medium tip), to avoid the approximate 30 day delay to have the Viet Nam factory customize and ship one to me with my preferred Precision brand 10 layer soft tip. Shipping data updated daily, and I received my cue within 3 days :)
The charcoal gray cue is a beauty, and the craftsmanship is excellent! I love this cue, and made my best effort for about 10 days to become accurate with Rhino's Time Crystal tip. Although that default tip gets many rave reviews, there are also a good percantage of reviews from players who don't like it. I found the default tip just wasn't a good fit for me, so I had my excellent local billiards shop replace it with a Precision soft, and now it is perfect! I previously used maple cues, and was a bit nervous about switching to CF but with the tip change I don't experience any of the complaints that are often stated about moving from maple to carbon fiber. Note: This is a playing cue, so buy a break/jump shaft, or use a house cue for breaks and jumps, and you'll be happy with it. I do think Rhino should consider possibly stocking some cues in the U.S., with a premium leather soft tip but otherwise, what a fantastic cue!

24 de agosto de 2026
Classificada 5 em 5 estrelas

Excellent Product. Excellent Service.

I received my cue today! I am very happy with my purchase!

It plays better than I had expected!

I am even more pleased with your customer service all around! Rhino Billiards has made an excellent first impression! Keep up the good work!

27 de agosto de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Gave them three stars the first time…

Gave them three stars the first time only to find I had received my second order but my wife placed it in the wrong place. When o emailed customer service about my first order being hung up in one place they immediately got it moving and is coming today!! Very fast response !!

14 de agosto de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Need to be able to return it use it one…

Need to be able to return it use it one time to tip broke off.

27 de julho de 2026
logótipo da Rhino Billiards

Resposta da Rhino Billiards

We're very sorry to hear about your experience. We'd like the opportunity to better understand the issue and assist you. Please kindly check your email, as we've sent you a message requesting a few more details.

Classificada 2 em 5 estrelas

Tip falling off

After receiving my Must shaft the tip fell off only after a few hits.

27 de julho de 2026
logótipo da Rhino Billiards

Resposta da Rhino Billiards

We’re sorry to hear about this. Could you please check your email? We’ve sent you an email and would be happy to help resolve the issue.

Classificada 1 em 5 estrelas

Bad service

I have NOT gotten my order yet.

25 de julho de 2026
logótipo da Rhino Billiards

Resposta da Rhino Billiards

Thank you for your feedback. We have checked your order and can confirm that it is currently in transit. The tracking information has been updated and sent to your email. If you need any further assistance, please feel free to contact our Customer Support team at cs@rhino-billiards.com. We’ll be happy to help.

Classificada 4 em 5 estrelas

Not a big deal

Not a big deal, but the glove was not included with my purchase. I live in Ecuador and though I purchased the cue a month ago, I just got to Virginia recently. Is there a chance to have the glove sent now, please? I have never used a glove and was looking forward to trying it out. Richard Morris Order #RHINO34261

29 de junho de 2026
logótipo da Rhino Billiards

Resposta da Rhino Billiards

We’re sorry to hear about this. Could you please check your email? We’ve sent you an email and would be happy to help resolve the issue.

Classificada 1 em 5 estrelas

Un mes desde que compré el taco y…

Un mes desde que compré el taco y todavía no ha llegado ni se puede hacer seguimiento, si lo sé no lo compro, empresa patética

29 de junho de 2026
Opinião espontânea
logótipo da Rhino Billiards

Resposta da Rhino Billiards

Hi, we’re sorry to hear about the delay and frustration.
We’re unable to locate your order based on the information available here. Please contact our Customer Support team at cs@rhino-billiards.com and include your order number so we can check the status of your shipment and assist you as soon as possible.

Classificada 5 em 5 estrelas

Still killing it.

Fourth cue purchased online from Rhino. I have purchased a break cue and my wife and daughter each have a Nebula. I have wanted a Must Shaft, not because I’m unhappy with my 50th Anniversary cue, but to see/feel the difference. First time getting a shaft engraved. If you remove the holiday, I recd my new cue in about 4 days. The others took 2 days. My biggest fear is that Rhino will enjoy a popularity boom and there will be longer wait times.

26 de junho de 2026

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