Rhino Billiards Opiniões 

506
•
TrustScore: 4.5 em 5

4,5

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I ordered a custom shaft with a premium soft tip. I hadn’t originally noticed the company location and was surprised with the longer wait time to receive it. However after reaching out to them, I re... Ver mais

Classificada 5 em 5 estrelas

First off brought the orange gl cue loved it , recently got the carbon fiber shift love it but tip flew off after couple hours , send a email and sent me 2 new tips , great customer service with great... Ver mais

Classificada 4 em 5 estrelas

From You, Order #RHINO36818 Your order is on the way Your order is on the way. Track your shipment to see the delivery status. View your order Track order with Shop or Visit o... Ver mais

Classificada 3 em 5 estrelas

I am happy with the performance of the shaft, however I am disappointed that at the joint where the butt and shaft meet there isn’t a perfect marriage. The shaft is larger than the butt and just feels... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de artigos para bilhar

Escrito pela empresa

At Rhino, we are a close-knit team of experts in billiards who love the game as much as our craft. We create distinctive and groundbreaking products at the crossroads of billiards and lifestyle. For each and single one of them, we strive for high performance, durability, and long-lasting value. Our products are built to last. As a result of this commitment and our sustained engagement into research and innovation, our billiards cues are easy to control, deliver a more enjoyable experience, and elevated style. Rhino aims to bridge the gap between billiards and life.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

506 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 78% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,5

Todas as opiniões

(506)

141 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas
logótipo da Rhino Billiards

Resposta da Rhino Billiards

Thank you for your feedback. Our customer support team has reached out to you via email to assist with this issue. Please kindly check your inbox (and spam folder) so we can help resolve this for you as soon as possible.

Classificada 5 em 5 estrelas

Service and quality

First off, I loved my komet break cue, customer service was excellent in helping me out and I have recommended Rhino to all my pool playing friends

26 de março de 2026
Opinião espontânea
Classificada 3 em 5 estrelas

Cue is a great value for the price

Cue is a great value for the price. Communication and ship time was questionable. It took over 3 weeks to receive my order for an in stock item.

9 de março de 2026
logótipo da Rhino Billiards

Resposta da Rhino Billiards

Hello Greg,

Thank you for your feedback and for your purchase. We're glad to hear you find the cue to be a great value.

For this particular order, the cue was shipped directly from our factory in Vietnam, which is why the delivery time was longer than standard domestic shipping. We understand that this may have been unexpected and appreciate your patience while the order was in transit.

We truly value your support and will continue working to improve our communication and delivery experience.

Best regards,
Rhino Billiards Support Team

Classificada 1 em 5 estrelas

The "value" is not worth the lack of quality

Purchased a Rhino CF break shaft just over 3 months ago and used it moderately. Worked well for those months then the tip seemed to be pushed in and rendered useless.
Contacted Rhino Billiards regarding this issue and they stated that it is not warrantied and would have to pay out of pocket for a replacement exchange., probably to exchange for another poorly constructed shaft that would end up doing the same thing 3 months later.

While these seem to be a great value for a carbon fiber shaft, they are built to the same quality standards as other brands. Rhino CF hits differently than Predator Revo and other top brands, and you won't have any of these issues that I had with Rhino products.

Advise: Spend the extra money elsewhere and get a better quality shaft rather than spending some money now and will later have to spend more money to get a replacement.

7 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Totally satisfied. See above.

Totally satisfied. Purchased one carbon fiber shaft and was so please I purchased a second CF shaft. Also, I had sent an email which was promptly responded to. You guys are doing a great job.
Thank you,

25 de fevereiro de 2026
Classificada 5 em 5 estrelas

Amazing everything !!

This company is great ! Great product , great customer service and a great price !! I’ve ordered a few things from them and plan on continue to order ! Thanks again for everything

3 de março de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

Fanstastic Products

Love the products and I was considering getting more because of their new year new deal "free shipping" That's not the case now, they only offer free shipping to USA not anywhere else in the world.

24 de fevereiro de 2026
Classificada 1 em 5 estrelas

I wanted a full cue not a shaft that…

I wanted a full cue not a shaft that doesn't fit any butt I'm own can I send it back and get my money back?

23 de fevereiro de 2026
logótipo da Rhino Billiards

Resposta da Rhino Billiards

Hi Brett,

Thank you for your feedback. And we’re sorry for the confusion regarding your order.

We’re absolutely willing to assist you with exchanging the shaft for a full cue. Please kindly contact our customer support team at cs@rhino-billiards.com
with your order number, and our team will guide you through the exchange process as quickly as possible.

We appreciate the opportunity to make this right for you.

Classificada 5 em 5 estrelas

I have several of their cues....

I have several of their cues and a dozen or so of their shafts for some of my other cues. I have never had a problem with anything. If you are looking for a good cue at a reasonable price, I recommend you try one. If you ever decide you want a different cue it will be because you "want" one not "need" one. I have put their time crystal tips on almost all of my shafts. I just received my MUST shaft and I really like it. I appreciate that the company returns my emails when I contact them. I think they have done a good job in a short amount of time.

16 de fevereiro de 2026
Opinião espontânea

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