I ordered a custom shaft with a premium soft tip. I hadn’t originally noticed the company location and was surprised with the longer wait time to receive it. However after reaching out to them, I re... Ver mais
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Leia as opiniões dos outros
First off brought the orange gl cue loved it , recently got the carbon fiber shift love it but tip flew off after couple hours , send a email and sent me 2 new tips , great customer service with great... Ver mais
From You, Order #RHINO36818 Your order is on the way Your order is on the way. Track your shipment to see the delivery status. View your order Track order with Shop or Visit o... Ver mais
I am happy with the performance of the shaft, however I am disappointed that at the joint where the butt and shaft meet there isn’t a perfect marriage. The shaft is larger than the butt and just feels... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
At Rhino, we are a close-knit team of experts in billiards who love the game as much as our craft. We create distinctive and groundbreaking products at the crossroads of billiards and lifestyle. For each and single one of them, we strive for high performance, durability, and long-lasting value. Our products are built to last. As a result of this commitment and our sustained engagement into research and innovation, our billiards cues are easy to control, deliver a more enjoyable experience, and elevated style. Rhino aims to bridge the gap between billiards and life.
Informações de contacto
No.14 Lane 975 Tam Trinh Street Yen So Ward, Hoang Mai District, 100000, Hanoi, Vietname
- cs@rhino-billiards.com
- rhino-billiards.com
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 78% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
As pessoas também visitaram
Top of the Top really quality
Top of the Top really quality
Recommend for pro players
Product was on time.Used it for the first time Monday, love it so far.
Product was on time.
Pricing is great ,fast delivery and the…
Pricing is great ,fast delivery and the shaft as well as the crystal tip I believe is excellent and also the many different thread sizes that are available. Keep doing what you’re doing great product!
Shaft arrived fast
Shaft arrived fast, very well boxed and in great condition. Have already recommended them to others
Service and quality
First off, I loved my komet break cue, customer service was excellent in helping me out and I have recommended Rhino to all my pool playing friends
Cue is a great value for the price
Cue is a great value for the price. Communication and ship time was questionable. It took over 3 weeks to receive my order for an in stock item.

Resposta da Rhino Billiards
It seems like your company is really…
It seems like your company is really concerned with the customers experience. The product is just want I wanted and expected. Thank you !
The "value" is not worth the lack of quality
Purchased a Rhino CF break shaft just over 3 months ago and used it moderately. Worked well for those months then the tip seemed to be pushed in and rendered useless.
Contacted Rhino Billiards regarding this issue and they stated that it is not warrantied and would have to pay out of pocket for a replacement exchange., probably to exchange for another poorly constructed shaft that would end up doing the same thing 3 months later.
While these seem to be a great value for a carbon fiber shaft, they are built to the same quality standards as other brands. Rhino CF hits differently than Predator Revo and other top brands, and you won't have any of these issues that I had with Rhino products.
Advise: Spend the extra money elsewhere and get a better quality shaft rather than spending some money now and will later have to spend more money to get a replacement.
Totally satisfied. See above.
Totally satisfied. Purchased one carbon fiber shaft and was so please I purchased a second CF shaft. Also, I had sent an email which was promptly responded to. You guys are doing a great job.
Thank you,
They replaced my shaft that was…
They replaced my shaft that was defective without a big hassle
A helpful resolution to my problem with…
A helpful resolution to my problem with my shaft and hopefully I will remain a long term customer of Rhino cues.
Amazing everything !!
This company is great ! Great product , great customer service and a great price !! I’ve ordered a few things from them and plan on continue to order ! Thanks again for everything
Fanstastic Products
Love the products and I was considering getting more because of their new year new deal "free shipping" That's not the case now, they only offer free shipping to USA not anywhere else in the world.
I wanted a full cue not a shaft that…
I wanted a full cue not a shaft that doesn't fit any butt I'm own can I send it back and get my money back?

Resposta da Rhino Billiards
I have several of their cues....
I have several of their cues and a dozen or so of their shafts for some of my other cues. I have never had a problem with anything. If you are looking for a good cue at a reasonable price, I recommend you try one. If you ever decide you want a different cue it will be because you "want" one not "need" one. I have put their time crystal tips on almost all of my shafts. I just received my MUST shaft and I really like it. I appreciate that the company returns my emails when I contact them. I think they have done a good job in a short amount of time.
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