RIAS Opiniões 12 742

No long waits on phone for an advisor

Helpful, knowledgeable, efficient telephone handler who was also professional in the way he handled my enquiry.

Good price. easy to renew

The price was really good and being able to talk with someone over the phone is the best way to go for straight forward assurance.

Very helpful and friendly
Great price on my car insurance
Very easy to set up

I have a numerous policies with RIAS & never cease to amaze on pricing structure which are very competitive compared to the big brands. There customer support & service is second to none & any many changes to my policy can be easily & simply via their webpage.

The online purchase of this insurance was extremely easy and all the details and cover was accessible. Good price for a cover that ticked all my requirents.

They are very good with price and customer care

Fantastic company and so easy to deal with. Have renewed with them again today and the staff are always very helpful.

Process was efficient and stress free.

I found my attempt to update my policy very difficult.I couldn't print off the advice and I resent having to pay to update on the phone,This should be done away with.

I tried to add an additional driver and still don’t know if I succeeded
I contacted RIAS by phone and received first class advice and help in solving my unproblematic fron Agent Ryan this morning
Many thanks

The whole process was quick and easy and also cost effective

Great renew policy price and so easy to do online.

I would not recommend RIAS Home Insurance if you are relying on their legal expenses cover.

I made a claim for an employment dispute. Initially, my claim was rejected outright on the basis it fell outside the policy period. This was incorrect. After I challenged the decision, their claims handler, reviewed the case and confirmed that my unfair dismissal claim was actually covered.

The claim was then passed to solicitors for a “prospects of success” assessment (51% threshold). They declined to fund it. However, I have since been advised separately that my case does have strong prospects, just not under their funding criteria.

What this shows in practice:

The claim was initially declined on the wrong basis
It was only corrected after I pushed back
Even when accepted, there is another hurdle that can still block support

Overall, the cover feels very limited when you actually need it. You pay for protection, but when a real situation arises, the process makes it extremely difficult to access meaningful support.

Based on my experience, I would not rely on RIAS for legal expenses cover.

A good experience when applying for a car insurance quote and for running through the policy details.
A big shout out for Diane (Customer Services) for all her help and more importantly patience throughout the process! Recommended

Very easy to deal with and quick to sort out or claim

The whole situation for renewing my husband's car insurance was seemless and so quick