Richmond Motor Group - MG Southampton Opiniões 

740
•
TrustScore: 4.5 em 5

4,5

Richmond MG Southampton, Broad Oak, SO30 2EU Botley, England, GB

•

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Excellent customer service from Sam who helped me pick my new MG. I ended up getting exactly what I wanted in the spec and colour I wanted with Sam's help. He kept me updated the whole way along and e... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Joey Danladi was the excellent salesman I dealt with at the Botley sales room this last week. From the first meeting last week to collecting my Škoda Fabia today, he was polite, friendly, efficien... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Sam Borrett made purchasing our new car very easy and he was helpful every time I rang with a query. I would recommend using Sam if purchasing a car

A empresa respondeu

Classificada 5 em 5 estrelas

The service from start to end was flawless. Staff were amazing - very professional, courteous and friendly as well as knowledgable. Everything was operated and handled in the most efficient manner. Th... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Concessionário auto
  2. também em
  3. Concessionário de carros usados
  4. Concessionário Hyundai
  5. Concessionário Skoda
  6. Oficina de inspecção
  7. Serviço de motorista

Escrito pela empresa

Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.


Informações de contacto

  • Richmond MG Southampton, Broad Oak, SO30 2EU, Botley, England, Reino Unido

  • 02380 724 274

4,5

Excelente

TrustScore: 4.5 em 5

740 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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4,5

Todas as opiniões

(740)

1711 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Motorbility customer

My husband and I were both very impressed and very happy with how Jagdeep welcomed us to MG from the moment we first entered the show room to our handover yesterday.
He was professional, friendly, respectful, and very down to earth and grounded unlike some sale reps you meet.
We were never made to feel rushed, or a nuisance, he listened and answered questions without hesitation or making me feel uncomfortable and anxious (I was a motorbility customer)
Every 2 weeks he gave us an update on the progress of our car.
This lovely gentleman with an amazing genuine smile, is without a doubt, an absolute gem and a credit to Southampton MG !!!!!!!!!

2 de julho de 2025
Opinião espontânea
logótipo da Richmond Motor Group - MG Southampton

Resposta da Richmond Motor Group - MG Southampton

We're so happy to hear that you and your husband had such a positive experience. We appreciate your kind words regarding the team's professionalism and dedication to customer care. It's great to know that you felt comfortable and well-informed throughout the entire process. Thank you for sharing your feedback! Kind regards, Cameron

Classificada 5 em 5 estrelas

Exclusive purchase

My wife and I were welcomed by Elise on a hot day with a cold drink following a delay in making our appointment due to heavy traffic in the area. Having shown us around the vehicle she accompanied us on the test drive at our request as we do not know the area. We agreed to purchase the MG HS Exclusive due to the competitive pricing having searched for something similar over the last year. Elise also arranged to pick us up from the local railway station on the day to complete the purchase as I was not trading in a car. Again the trains were delayed due to staff shortages and fallen trees but this did not deter Elise from being at the station to wait for out arrival. All in all great personal service.

26 de junho de 2025
logótipo da Richmond Motor Group - MG Southampton

Resposta da Richmond Motor Group - MG Southampton

Hi Peter

We're happy to hear that you and your wife enjoyed such great personal service, especially with the challenges of traffic and train delays. It's wonderful you felt supported during your test drive and that you found competitive pricing on your MG HS Exclusive. Thank you for your positive feedback.

Kind regards,
Mae

Classificada 5 em 5 estrelas

Top salesman

I want to say our experience was very good all because of Jagdeep Bhakar .Very friendly explained everything to us about the mobility scheme. Then when picking the car up was so helpful and patient with me explaining everything about the car .Thank you so much Jag

24 de junho de 2025
Opinião espontânea
logótipo da Richmond Motor Group - MG Southampton

Resposta da Richmond Motor Group - MG Southampton

Hi Tracy

We're happy to hear your experience was very good. We appreciate your highlighting how friendly and helpful our team was in explaining the mobility scheme and car features. Thank you for your positive feedback!

Kind regards,
Mae

Classificada 5 em 5 estrelas

Thank you jagdeep

Would like to say a massive thank you to Jagdeep for everything you did to help my husband and myself in purchasing our new car. Your expertise was second to none you made us feel so relaxed and answered any queries we had,your appearance was immaculate and your repore was amazing thank you once again x

24 de junho de 2025
Opinião espontânea
logótipo da Richmond Motor Group - MG Southampton

Resposta da Richmond Motor Group - MG Southampton

We're happy to hear that your car-buying experience was so positive. It's wonderful that everything went smoothly, and we appreciate your kind words. Thank you for sharing your feedback.

Classificada 4 em 5 estrelas

MG zs

It was ok seemed straight forward enough.

24 de junho de 2025
logótipo da Richmond Motor Group - MG Southampton

Resposta da Richmond Motor Group - MG Southampton

We appreciate your feedback and are glad the experience was straightforward for you. Thanks for your time!

Classificada 5 em 5 estrelas

Himat

Himat made our buying experience seamless & straight forward.
Looking forward to miles of happy driving in our MG4.
Thank you Himat

18 de junho de 2025
Opinião espontânea
logótipo da Richmond Motor Group - MG Southampton

Resposta da Richmond Motor Group - MG Southampton

We're happy to hear that your buying experience was seamless and straightforward. We appreciate your positive feedback and hope you enjoy many happy miles in your MG4!

Classificada 5 em 5 estrelas

Just collected my new MG4 from …

Just collected my new MG4 from Richmond MG, Himat was great and definitely recommend him if you want a MG.

18 de junho de 2025
Opinião espontânea
logótipo da Richmond Motor Group - MG Southampton

Resposta da Richmond Motor Group - MG Southampton

We're happy to hear that you had a great experience collecting your new car. We appreciate your recommendation, and we are grateful for your positive feedback.

Classificada 5 em 5 estrelas

Just picked up my third MG ZS Hybrid…

Just picked up my third MG ZS Hybrid from Richmond Motors at Botley.
Lovely motor and the salesman Jagdeep Bhakar was absolutely brilliant from my PX to buying the new car,answered all my questions on the purchase of the car without hesitation.
Thankyou Jagdeep.👏👏

18 de junho de 2025
Opinião espontânea
logótipo da Richmond Motor Group - MG Southampton

Resposta da Richmond Motor Group - MG Southampton

We're happy to hear that you are enjoying your third vehicle. It's great to know that the purchase experience was brilliant and all your questions were answered. Thank you for your positive feedback.

Classificada 5 em 5 estrelas

Dealt with Chris Turner at the Botley…

Dealt with Chris Turner at the Botley branch. Got me up and running in my new MG3 in no time at all. Would highly recommend.

28 de maio de 2025
Opinião espontânea
logótipo da Richmond Motor Group - MG Southampton

Resposta da Richmond Motor Group - MG Southampton

Hi Anthony. We're happy to hear that your experience getting your MG3 was so quick and easy. We appreciate your recommendation and thank you for your feedback! Many thanks, Laurence

Classificada 5 em 5 estrelas

Happy with the new car

Ordered a New MG ZS Hybrid in March, initially were delays (outside of their control) with car coming into the country. However, despite the setback Andreea was keen to get everything sorted out, incredibly helpful and knowledgeable. Jag was able to give me timely regular updates about delivery and Chris who arranged the original test drive who was very friendly. I am very happy with the new car after the first few days, easy to drive, looks great in red.

5 de junho de 2025
Opinião espontânea
logótipo da Richmond Motor Group - MG Southampton

Resposta da Richmond Motor Group - MG Southampton

Hi Brett. We appreciate your feedback on your new car. We're happy to hear that despite the initial delays, our team provided helpful support and kept you informed. We're so glad you're enjoying your new car! Many thanks, Laurence.

Classificada 5 em 5 estrelas

My MG experience.

Chris Turner was very helpful with my MG purchase and went through everything thoroughly with me. I wouldn’t hesitate in recommending him to friends and family.

15 de maio de 2025
Opinião espontânea
logótipo da Richmond Motor Group - MG Southampton

Resposta da Richmond Motor Group - MG Southampton

Good afternoon, we're happy to hear that your purchase experience was so positive. It's great to know that you found our service helpful, and we appreciate your recommendation! Kind regards, Cameron

Classificada 5 em 5 estrelas

Elise is excellent good service polite…

Elise is excellent good service polite and very professional all in all prepared to go the extra mile for the customer

31 de maio de 2025
Opinião espontânea
logótipo da Richmond Motor Group - MG Southampton

Resposta da Richmond Motor Group - MG Southampton

We appreciate your feedback! We're happy to hear that you received excellent, polite, and professional service. We're glad our team member went the extra mile for you.

Classificada 5 em 5 estrelas

MG for the win see Elise!

Elise was very helpful, knowledgeable - great service!

31 de maio de 2025
Opinião espontânea
logótipo da Richmond Motor Group - MG Southampton

Resposta da Richmond Motor Group - MG Southampton

We're happy to hear you received great service! We appreciate your acknowledgment of our team's knowledge.

Classificada 5 em 5 estrelas

Jag is very polite and helpful

Jag is very polite and helpful, answered all the questions I had and gave me information I had not considered before. Showed the vehicle to me, allowed test drive which was straightforward. After this I proceeded with the purchase without hesitation and we arranged a prompt collection date.
Most satisfied with the overall service and I would recommend MG.

20 de maio de 2025
Opinião espontânea
logótipo da Richmond Motor Group - MG Southampton

Resposta da Richmond Motor Group - MG Southampton

Good morning

We appreciate your positive feedback! We're glad the information provided was helpful and that the test drive was straightforward. It's great to hear you were satisfied with the overall service and would recommend us.

Kind regards
Mae

Classificada 5 em 5 estrelas

Great service from Jag from beginning…

Great service from Jag from beginning to the end. Very happy with the car and Jag was very knowable and sorted couple of little problems with out fuss.Would definitely be happy to buy car from them again

16 de maio de 2025
Opinião espontânea
logótipo da Richmond Motor Group - MG Southampton

Resposta da Richmond Motor Group - MG Southampton

Good morning

Thank you for your kind review! We're delighted to hear that you had a positive experience and are happy with your new car. We're proud of our team's commitment to providing excellent customer service and are happy to hear that you were impressed with the knowledge and helpfulness demonstrated. We appreciate your feedback and hope you enjoy your new car for many years to come.

Kind regards
Mae

Classificada 5 em 5 estrelas

Himat Bhatti was amazing from start to…

Himat Bhatti was amazing from start to finish. Listened to my needs and found a car to match me and my needs! On handover of great explanations and detailed and no jargon or sales speech!! Can't wait to drive my new car

16 de maio de 2025
Opinião espontânea
logótipo da Richmond Motor Group - MG Southampton

Resposta da Richmond Motor Group - MG Southampton

Good morning Tracy,

We are thrilled to hear about your positive experience! It sounds like you had a fantastic time working with Himat Bhatti. We appreciate your kind words about his attentiveness, expertise, and clear communication. We are delighted that you found the perfect car to meet your needs and that you are excited to drive it.

Kind regards
Mae

Classificada 5 em 5 estrelas

Had test drive with Elise Crowley

Had test drive with Elise Crowley, I was very relaxed in her company, she answered everything I needed to know. Great personality and decided to go ahead with the sale. Everything went smoothly. Highly recommend. Thank you Elise.

15 de maio de 2025
Opinião espontânea
logótipo da Richmond Motor Group - MG Southampton

Resposta da Richmond Motor Group - MG Southampton

Good afternoon Paula, thank you for your kind review! We're delighted to hear that you had a positive experience and that you found the process smooth. It's wonderful to know that you were so well taken care of and that you felt relaxed and comfortable during your test drive. We're proud of our team and appreciate you highlighting their dedication to providing excellent customer service. Kind regard, Cameron

Classificada 5 em 5 estrelas

Picked up my new mg3 from Richmond…

Picked up my new mg3 from Richmond botley today.
I was very pleased with Jag he was helpful knowledgeable and friendly.
Would recommend to my friends.

15 de maio de 2025
Opinião espontânea
logótipo da Richmond Motor Group - MG Southampton

Resposta da Richmond Motor Group - MG Southampton

Good afternoon John, we're thrilled to hear you had a positive experience with Jag at our Richmond Botley location. We appreciate you taking the time to share your feedback and are glad you found him helpful and friendly. We strive to provide excellent customer service and are happy to hear that Jag exceeded your expectations. Kind regards, Cameron

Classificada 5 em 5 estrelas

Turned up at MG Richmond Southampton to…

Turned up at MG Richmond Southampton to buy an MG HS Phev, and found the garage clean/tidy as you would expect from a main MG dealer.
The staff were helpful and then there was what I perceived as a bit of a game where the salesman went back and forth to the boss and on the third time he returned to the agreed trade in price for my immaculate 2016 Jaguar XE and the eventual sale price for the MG.
As part of the sale I was promised a new set of cherished plates to replace the original ones it was born with, (otherwise my old cherished plates had Hendy on the bottom) and as I admit I am somewhat fussy to have a clean car so requested a valet as it was not clean enough.
About a week later I dropped off the Jaguar and picked up the MG.
On getting home I found no new Cherished plates were made up (was told they were unable to provide cherished plates unless already on the car at time of collection), and although the car was clean (ish), the valet had not been done. Fluff, dust in the nooks and cranny's, bits on the carpet, and finally some beige hard to get rid of goo below the steering wheel.
It took me 1-2 hours to polish, clean off the goo and get it to my kind of finish.
I had to return to the garage a few days later and was dealt with by the lady boss who instantly made me a set of Cherished plates and heard my lack of Valet concerns.
So only minor concerns, but it is the little things that make the deal and sale experience sweeter.

1 de maio de 2025
logótipo da Richmond Motor Group - MG Southampton

Resposta da Richmond Motor Group - MG Southampton

Good afternoon Stephen, we appreciate you taking the time to share your experience with us. We're glad you found our dealership clean and tidy, and that our staff were helpful in assisting you with your purchase.

We understand your disappointment regarding the cherished plates and the valet service. We strive to ensure that all our customers have a positive experience, and we apologize that this was not the case for you. We're committed to learning from your feedback and will work to ensure that our processes are clear and consistent for future customers. Kind regards, Cameron

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