Richsweeps Opiniões 1068

TrustScore: 4.5 em 5

4,3

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Leia as opiniões dos outros

Classificada 4 em 5 estrelas

Here we go again I win and then I go through the same process trying to get my winnings . How could you be an instant payout when it never happens then I get back on and it out my money back on why n... Ver mais

Classificada 5 em 5 estrelas

I was a first time player with RichSweeps and I won first time I played! The verification process wasn’t ideal at first but the verification team was very helpful in guiding me through the process… Th... Ver mais

Classificada 5 em 5 estrelas

This game requires patience, but upon winning, withdrawals are processed promptly. Furthermore, any inquiries I have are always answered in a timely manner, ensuring my enjoyment and providing encoura... Ver mais

Classificada 5 em 5 estrelas

So many casinos say fast redemption but Richsweeps really is close to instant! Their game selection has a good variety of mixes I've not seen on other social casino's, and their customer service is 5�... Ver mais

Informações sobre a empresa

Escrito pela empresa

RichSweeps is America's #1 Social Casino – completely free to play with the chance to win big! We offer Instant Redemptions, 24/7 Live Support, and some of the highest RTP rates in the industry. Enjoy amazing bonuses, exciting gameplay, and a community that celebrates your wins. We have a wide selection of Crash Games, Slots, Table Games, Live Casino, Fish Games, and much more! Getting started is easy – we accept a wide range of payment options including Debit and Credit Cards, Bank Transfers, Crypto, Venmo, Zelle, CashApp, and PayPal. With secure transactions, fast rewards, and nonstop entertainment, RichSweeps is where real players come to play, win, and have fun.


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 94% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

I am very satisfied with richsweeps…

I am very satisfied with richsweeps platform I thought I was going to have an issue with my redemption and to my surprise it was taken care of in a timely fashion and they did not leave me hanging whatsoever I would recommend richsweeps to anyone who is looking to have a little fun with some slots

21 de fevereiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

All fun and games

I swear to god, at first this site is all amazing and great haha heheh type of thing, but AS SOON and I mean AS SOON as you hit the “gold” tier level, you will never see another win again. I dropped so much money into this site and have not been able to win a single thing since I hit gold status.

20 de fevereiro de 2026
Opinião espontânea
logótipo da Richsweeps

Resposta da Richsweeps

Hi Ashley-Capri Sapienza,

Thank you for sharing your feedback. We’re sorry to hear that your recent experience has felt frustrating. We understand how it can feel when the results don’t go the way you hoped.

Game outcomes are based on chance, and each session can vary. That said, your experience is important to us and we’d be happy to take a closer look if you have any concerns about your gameplay or account.

Please feel free to reach out to our support team, and we’ll be glad to assist you.

Warm regards,
RichSweeps

Classificada 5 em 5 estrelas

Great deals that keep you in the…

Great deals that keep you in the action. Every day there's some sort of bonus available. The chat support is top notch too. They always respond quickly and they're very helpful. Emily Hopper is the best!

20 de fevereiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Redemptions are NOT instant

I'm happy for the one's who had smooth redemptions... I on the other hand had to wait a couple of days for my redemption. Customer service answered with vague answers and they did not show that they were empathetic to the situation at all... I had redeemed before and there was no problems on my end with my bank soooo if you're needing instant redemptions BEWARE.......

9 de janeiro de 2026
Opinião espontânea
logótipo da Richsweeps

Resposta da Richsweeps

Hi Amber Bullard,

Thank you for sharing your feedback. We’re sorry to hear that your recent redemption experience felt frustrating and that the communication you received did not meet your expectations.

While many redemptions are processed quickly, some may occasionally take a little longer due to review processes. That said, we completely understand how important clear communication and support are in situations like this.

We would truly appreciate the opportunity to review your case and assist you further. Please feel free to contact our support team with your account details so we can take a closer look.

Warm regards,
RichSweeps

Classificada 1 em 5 estrelas

This site claims they provide instant…

This site claims they provide instant redemptions. I redeemed 2 days ago, still hadn't received it or any email stating anything about them receiving my request or any communiation of any kind, so I spoke with the chat agent who informed me that they noted on my account to expedite my redemption. I waited and then cancelled that redemption and requested a new redemption. It has now been over 27 hours and still nothing. My redemption is still pending. I emailed support and received a reply that said, "Most redemptions process instantly; however, some undergo a brief security review. You’ll receive your redemption as soon as the check is finalized. Thanks for your patience!". I responded saying, "What is the timeframe for completing a security check? It has been over 26 hours already. It is not professional to do this especially without communicating why you are holding onto someone else's winnings. Doing business with you feels very uneasy." Their reply was, "Our time does not have a time frame yet because every case is different." Lesson is, they can't be trusted.

20 de fevereiro de 2026
Opinião espontânea
logótipo da Richsweeps

Resposta da Richsweeps

Hi WENDI PHILLIPS,

Thank you for taking the time to share your experience. We’re sorry to hear about the frustration caused by the delay and the lack of clarity regarding your redemption status. We understand how important timely communication is, especially when you’re waiting for a request to be completed.

While many redemptions are processed quickly, some may require additional security checks to ensure the safety of all player accounts. That said, we’d really like the opportunity to review your specific case and provide you with clearer information.

Please feel free to contact our support team with your account details, and we’ll be happy to take a closer look and assist you further.

Warm regards,
RichSweeps

Classificada 5 em 5 estrelas

Awesome top notch customer service are…

Awesome top notch customer service are attentive and will help to get you paid quickly and very little effort and the great part was my very first time cashing out from start to finish was under 4 hours and once again that was my very first cash out, with every other place that I have cashed out at I have at minimum had to wait 3 days for first cash out.
Easy layout to navigate and a great platform all around that I definitely recommend!
Great games, plenty of games for anyone's gaming styles and preferences!
First sweeps casino I would rate a 10 out of 10 rating.
Very good platform that I will definitely be playing more! Come try it out, with the nice welcome bonus they give you have nothing to lose. Come try now.

20 de fevereiro de 2026
Opinião espontânea
Classificada 3 em 5 estrelas

Usually a Good Experience

Sometimes they're kind of iffy. I've won on the site. Redemptions are supposed to be instant. I won $500 yesterday and am still waiting. I've had slight problems with redemptions in the past but the issues were always resolved in a timely manner. The customer service reps are nice. However I'm being told today that there are a lot of redemption requests and a ticket has been created regarding mine. We'll see what happens.

18 de fevereiro de 2026
Opinião espontânea
logótipo da Richsweeps

Resposta da Richsweeps

Hi Jones, Judith,

Thank you for sharing your experience and for the kind words about our customer support team. We truly appreciate your feedback and are glad to hear that your previous issues were resolved.

We understand that waiting for a redemption can be frustrating, especially when you’re expecting a quick process. Our team is currently reviewing your request, and we appreciate your patience while it’s being handled.

If you’d like us to take another look or provide any updates, please feel free to reach out to our support team. We’re always here to help.

Warm regards,
RichSweeps.

Classificada 4 em 5 estrelas

I am getting ignored via email despite…

I am getting ignored via email despite full provision of all my necessary documentation. I have a $1500 redemption that should’ve come to me 6 days ago. I am getting the run-around from customer service. I have sent selfies, screenshots of my debit and credit cards, everything but the Declaration of Independence. Please pay me

My username is herbstes

Update as of 3/4: I was eventually paid so I’m bumping this up to 3 stars, since there was zero communication about why my redemption was held up. I am now unfortunately going through the same thing with a new redemption.

12 de fevereiro de 2026
Opinião espontânea
logótipo da Richsweeps

Resposta da Richsweeps

Hi Emily,

Thank you for updating your review and for sharing your experience. We’re glad to hear that your previous redemption was completed, though we’re sorry to learn that the process felt frustrating and that communication did not meet your expectations.

We understand how important clear updates are, especially when waiting for a redemption. Our team would be happy to review your current request and make sure everything is moving forward as it should.

Please feel free to contact our support team so we can take a closer look and assist you further.

Warm regards,
RichSweeps.

Classificada 5 em 5 estrelas

So far...

So far, my experience with RS is Excellent. Great customer service. Verification was easy, and redemption, even though it says instant, is a lot faster than most sites. Great bundles and selection of games. Prolly sticking to this Platform more than most🤙

17 de fevereiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

I’m very disappointed with my…

I’m very disappointed with my experience. The customer service team was not helpful, and my interaction with Ashley Rodriguez was particularly frustrating, as she came across as rude and unprofessional. Customer service representatives should treat customers with courtesy and respect.

Additionally, the company advertises “instant redemption,” yet I have been waiting over eight days and still have not received my winnings. This delay is unacceptable and does not align with what was promised. I hope the company takes steps to improve both its customer service and the accuracy of its advertised timelines.

18 de fevereiro de 2026
Opinião espontânea
logótipo da Richsweeps

Resposta da Richsweeps

Hi Kaitlin Horton,

Thank you for sharing your feedback. We’re truly sorry to hear that your experience with our support team did not meet your expectations and that the interaction felt frustrating. Providing respectful and helpful service is very important to us, and we take concerns like this seriously.

We’re also sorry to hear about the delay you’ve experienced with your redemption. We would really appreciate the opportunity to review your case and better understand what may have happened so we can assist you.

Please reach out to our support team with your account details, and our team will be happy to take a closer look and help in any way we can.

Thank you for bringing this to our attention.

Warm regards,
RichSweeps

Classificada 1 em 5 estrelas

All these 5 star reviews are fake

All these 5 star reviews are fake, I deleted mine. They pay you at first and then they wont pay you at all. Stay far away trust me

16 de fevereiro de 2026
Opinião espontânea
logótipo da Richsweeps

Resposta da Richsweeps

Hi Bryan McCurdy,

Thank you for sharing your feedback. We’re sorry to hear that your experience has led you to feel this way.

We want to assure you that all player feedback on Trustpilot comes directly from users sharing their personal experiences. If you’re currently experiencing any issue with a redemption or your account, we would truly like the opportunity to look into it and assist you.

Please feel free to reach out to our support team with your account details so we can review your case and help resolve any concerns.

Your experience matters to us, and we appreciate you bringing this to our attention.

Warm regards,
RichSweeps

Classificada 1 em 5 estrelas

Not paying out... same response every time

Ongoing battle of trying to redeem but to no avail.

Every time I message support to see the status of my redemption they say it is in progess and to be patient.

Everywhere on the site claims instant redemption but at this point I doubt I'll ever get it.

Half of these reviews are probably fake and they send the same botted message to each person with an issue.

Just play anywhere else.

1 de fevereiro de 2026
Opinião espontânea
logótipo da Richsweeps

Resposta da Richsweeps

Hi Car,

Thank you for sharing your feedback. We’re truly sorry to hear about the frustration you’ve experienced while waiting for your redemption, and we completely understand how concerning delays can feel.

We’d really like the opportunity to review your case and provide you with clearer information about your request. Please reach out to our support team with your account details, and we’ll be happy to take a closer look and assist you.

Your experience is important to us, and we appreciate you bringing this to our attention.

Warm regards,
RichSweeps

Classificada 5 em 5 estrelas

Richsweeps Rocks…

Richsweeps is one of my absolute favorite. The fact that I can send a message to request a bonus because I'm losing, and someone responses almost immediately, giving a bonus, is so awesome! They have the BEST customer service out of all, and trust me... I'm on them all! I message them all hours, and I'm chatting with someone within a minute, Every time. Ladies, yall Rock! 😘 Julianne, Ashley, Sarah, Olivia, Nicole, Sophia, Chloe, Amanda, and Emily. More importantly.... I win, often, and when I cash out, my redemption is complete and in my account in a couple minutes. The only time it took longer was the 1st time, and I had to get verified n it was less then 24 hours. Richsweeps kicks ass!!

15 de fevereiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Beware of using a referral because…

Beware of using a referral because every time you spend money they know and they will find out every time because they get credit for it. That is not cool I don't want people to know every time I spend money. Every time I was spending money this person was telling everybody how much I was spending. I asked the support team if they could just take me off of her referral and know they cannot so I can't spend money with them anymore.

12 de fevereiro de 2026
Opinião espontânea
logótipo da Richsweeps

Resposta da Richsweeps

Hi Stephanie, thanks for sharing your concern. Referral programs track activity for crediting purposes, but we do not intend for personal spending details to be shared publicly by our team.

We cannot discuss account specific details in a public reply. Please email support@richsweeps.com
from the email address linked to your RichSweeps account so the team can review what information is visible through referrals, clarify what is and is not shared, and advise what options are available to address your situation.
Regards, RichSweeps

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