Rickshaw Travel (AUS) Opiniões 

63
TrustScore: 5 em 5

4,8

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Classificada 5 em 5 estrelas

Very professional group. Their attention to detail is great, was really impressed and hope to use them again.

Classificada 5 em 5 estrelas

We asked Rickshaw travel to organize our holiday to India. They organized everything from travel, hotels, tours, drivers and guides. Our total experience was excellent and we would not hesitate to use... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Have used this mob twice and would use them again. They try their best to understand your wants and needs to ensure you get the right holiday package. Their contactable by phone which helps when ironi... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

Our trip had no hiccups thanks to rickshaw travel, transfer pickups were waiting for us with roomy comfortable cars. The tours/tour guides were good fun, informative & took us to places tourists don't... Ver mais

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Informações sobre a empresa

  1. Operador turístico
  2. Agência de viagens

Informação fornecida por diversas fontes externas

Rickshaw Travel was founded by travellers for travellers, and we believe in creating authentic and meaningful experiences for travellers who prefer the independent approach to their trips. With Rickshaw Travel you can create your own personal itinerary by combining our bite-sized trips, each typically 3-4 days long, which include charming accommodation and carefully selected local tours. By piecing these smaller trips together, you can create your perfect itinerary and travel your own way. We operate in South East Asia, South Asia and South America.


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4,8

Excelente

TrustScore: 5 em 5

63 opiniões

5 estrelas
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4,8

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Classificada 4 em 5 estrelas

A great way to see Peru

Rickshaw Travel put together a number of short tours for us. The experience was mostly memorable with surprisingly few problems. Catching busses with Cruz del Sur can be challenging - the overnight bus from Nazca to Arequipa was particularly disorganised at the boarding stage in Nazca.
The highlight of our tours was the homestay on Amantani Island on Lake Titicaca, plus the stops on the Uros Islands and Taquile Island. Absolutely fascinating cultures and such warm, friendly people.
People do need to be aware that flying over the Nazca lines can mean a lengthy delay if the weather isn't great first thing in the morning. It was very frustrating seeing people arrive mid morning and go straight up. We had an almost five hour wait at the airfield and there is absolutely nothing to do there. Our guide, Raul, made up for it with a couple of great tours in the afternoon but we were time limited by then and had to miss some places.
Would definitely recommend Rickshaw Travel to look after you in Peru.

13 de outubro de 2016
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Resposta da Rickshaw Travel (AUS)

Hi David & Christine,
Thanks very much for your great feedback. It's great to hear that you enjoyed your experience with the local family on the homestay on Lake Titicaca. It's definitely a unique experience!
A pity to hear that you had delays with your flight over the Nazca lines, unfortunately weather delays are always a possibility. Hopefully the experience of having a birds eye view over the mystical images was worth the wait.
Thanks again for travelling with us and we look forward to building your next trip to one of our specialist destinations in the future!
Cheers,
Matthew

Classificada 4 em 5 estrelas

Solid knowledge of south east asia

We chose rickshaw travel given strong customer reviews and expertise in Se Asia.

The team we dealt with was helpful, knowledgable and respectful of our preferences.

Only slight disappointment was the frequent need to follow up and would have expected more proactive service.

5 de julho de 2016
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Resposta da Rickshaw Travel (AUS)

Hi Smicko,
Thanks for your feedback! I’m sorry to hear you were disappointed with our customer service, we normally work really hard to respond quickly and be as proactive as possible. It seems we may have dropped the ball here a bit, so your feedback gives us an opportunity to give ourselves a bit of a kick start and pick it up again. We were really glad to hear you were otherwise happy with our services and your trip!

Kind regards,

Kate

Classificada 5 em 5 estrelas

Royal Treatment

My husband is a Vietnam vet and I waited years to explore Vietnam, it's culture and people. Needless to say I wasn't disappointed. The country although must to hot for so many was to my liking, the people were most thoughtful and kind and the food was different but quite tasty ( I even ate reptiles and insects ) it was interesting. My ability to access many of the places I had only heard about like The DMZ, Vinh Moc Tunnels, Ho Chi Minh Trail was facilitated by some of the best drivers and guides in Vietnam. Can't thank my agent enough for tending to all the details so my trip was stress free and I loved it. It had plenty of down time so I was able to relax and do things like mingle in the streets with the locals. I am giving serious consideration to visiting Vietnam and Cambodia again and will use Rickshaw travel and Matthew Miller to ensure my trip is once again a very special time with all my needs met.

21 de junho de 2016
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Resposta da Rickshaw Travel (AUS)

Hi Marilou,
Excellent to hear that you enjoyed your Vietnam trip so much! Especially the guides and drivers that assisted you throughout the trip. Very glad to hear that you were able to create some memorable experiences and learn about the history and culture first hand.
All the best on your future travels, and be sure to check out our new website at RickshawTravel.com.au
Cheers,
Matthew

Classificada 5 em 5 estrelas

Great company, great service, great holiday!

Have used this company twice to travel to Vietnam and found the staff amazing. They are very helpful and did everything they could to make our trips stress free and memorable. Would definitely use them again.

2 de junho de 2016
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Resposta da Rickshaw Travel (AUS)

Hi Gwenda,
Thanks for your amazing feedback, it was great to have you travel with us again and to know you had another memorable trip.
We're expanding from four countries to ten very, very soon and I look forward to helping you with another stress free adventure.

Catch you next time,

Kate

Classificada 5 em 5 estrelas

Hassle free travel in Vietnam

No Issues from the bookings to the trips.
all inclusions were met and positive experiences from in country guides.

16 de maio de 2016
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Resposta da Rickshaw Travel (AUS)

Thanks for your feedback Kane,
It's great to hear that your trip to Vietnam was hassle free from start to finish.
I look forward to having you travel with us again in the future.

Safe travels until next time,

Regards,
Kate

Classificada 5 em 5 estrelas

It's the first time

This was the first time we used this online service and I would definitely recommend it. The itinerary , Vietnam on a Plate, suited us to a tee and everything unfolded and happened as was expected .The accommodation was really good and again suited our style of travel. The local guides were great and we felt well looked after. The online service and follow up was friendly and on the mark (Kate). We would not hesitate to book with this service again.

18 de abril de 2016
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Resposta da Rickshaw Travel (AUS)

Thanks for your fantastic review Maddy, it's great to hear that you enjoyed our Vietnam on a Plate itinerary and that everything ran smoothly. We offer some great destinations and I would be more than happy to help you with another travel adventure soon.
Kind regards,

Kate

Classificada 5 em 5 estrelas

Mekong River tour from Vietnam to Cambodia

It was very easy to communicate with Rickshaw Travel and they answered all my questions promptly. The booking procedure was straight-forward and everything went according to plan once we joined the tour in Saigon. We had an interesting and enjoyable tour with a great group of people.

29 de março de 2016
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Resposta da Rickshaw Travel (AUS)

Hi Kerryn,
Super happy to hear that you enjoyed your travels along the Mekong from Vietnam to Cambodia. A great overland travel option to connect these two countries.
Thank you for letting us know that you also found us easy to communicate with : )

Until next time, safe travels.

Kate

Classificada 5 em 5 estrelas

Excellent service with no hiccups

We used Peru online to organise an 18 day trip through from Lima to La Paz. The consultant was responsive as we planned the trip - and changed our minds a number of times. Every transfer worked perfectly and the staff on the ground were helpful and knowledgeable. Where we had small group activities planned (to the Colca Canyon and Machu Pichu) the guides were excellent. The hotels were all fine - we used 2 - 3 star and they were clean and well located. For us (60+ travellers) the mixture of independence and doing our own things when we arrived at places combined with the security of knowing the hotels were booked and transfers, buses and flights arranged was perfect.

25 de março de 2016
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Resposta da Rickshaw Travel (AUS)

Thanks for your fantastic review Kerry.
It's great to hear that you enjoyed your travel adventures through Peru and Bolivia, and that everything ran smoothly and allowed you to have peace of mind that everything was pre-arranged. Be sure to keep Rickshaw Travel in mind for your next trip.

Kind regards,

Kate

Classificada 5 em 5 estrelas

Vietnam holiday

My wife and i just finished a two week holiday in Vietnam organised by vietnamonline, we did this thru mathew there who did a excellent job on setting up our itinerary and changing it as we asked ,every thing went to plan ,we will b certainly useing vietnamonline again for our next trip ,tku mathew at vietnamonline

22 de março de 2016
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Resposta da Rickshaw Travel (AUS)

Hi Greg,
Excellent to hear that you had such a magnificent time in Vietnam! Thanks very much for your high praise and I look forward to arranging your next trip to any of the destinations offered by Rickshaw travel!
All the best!
Matthew

Classificada 5 em 5 estrelas

Fanttastic and easy to deal with.

Rickshaw Travel were easy to deal with from start to finish and I would highly recommend their services.

22 de março de 2016
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Resposta da Rickshaw Travel (AUS)

Hi Simon,

Thanks for your review, always happy to hear that my team and I were easy to deal with and that you were happy with our service.
Hope to help you out with another trip in the future.

Regards,

Kate

Classificada 5 em 5 estrelas

Excellent Expirience

My friends and i booked a 2 week vacation through Rickshaw's Vietnam Online. Our travel agent Kate was excellent in the organisation and the accommodation of dealing with a group of 9 people.
Our overall experience could not have been better and we have all agreed that we would visit Vietnam again and use Vietnam Online to book our travel.
Could not fault!! Value, accommodation, experience and customer service were beyond exceptional

21 de março de 2016
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Resposta da Rickshaw Travel (AUS)

Hi Tristram,
It's awesome to hear that you and your group of friends had a great time in Vietnam. It's definitely a country that entices people to go back again! We'll be launching a new website in the next couple of months and we'll be known as 'Rickshaw Travel' and phasing out 'Vietnam Online'. Feel free to check out the swish new site for future travel inspiration. It was an absolute pleasure to help with your travel arrangements and I look forward to planning another trip for you and your friends in the near future : )

Cheers,

Kate

Classificada 5 em 5 estrelas

Great Friendly service

Have used this mob twice and would use them again. They try their best to understand your wants and needs to ensure you get the right holiday package. Their contactable by phone which helps when ironing out the prebooking details and quick to respond to emails when answering those little questions you come up with from time to time. Overall a great company to deal with.

21 de fevereiro de 2016
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Resposta da Rickshaw Travel (AUS)

Hi Craig,
Thanks for your comments, it's great to hear you find us easy to deal with. I've enjoyed helping you plan both the trips you've done through us and hope there are more in the future.
Until next time, safe travels.

Kate

Classificada 5 em 5 estrelas

Wonderful experience and very well organized.

Everything we were promised was delivered, everything ran like clockwork. Local guides and drivers were superb. We had a wonderful experience in a beautiful country and would recommend Cambodia online to anyone considering a trip to Cambodia.

18 de fevereiro de 2016
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Resposta da Rickshaw Travel (AUS)

Hi Margaret,
It's fantastic to hear you had a wonderful experience in Cambodia! It was a pleasure helping you plan your ideal trip and excellent to hear that everything ran smoothly. All the best on your future travels, and I look forward to welcoming you back to Rickshaw Travel with the additional countries we offer in South Asia, South East Asia and South America.
Thanks for your review,
Regards,
Matthew

Classificada 5 em 5 estrelas

Great Holiday

Right from the start - a phone call from the travel agent, the experience has been great.
Easy to discuss what I wanted and to make changes.
All the accommodation exceeded our expectations and everything went smoothly and cost was what I expected too - no nasty surprises.

18 de fevereiro de 2016
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Resposta da Rickshaw Travel (AUS)

Hi Anne,

Thanks so much for your review. It's great to hear that you found having a chat and being about to discuss any changes you wished to make was easy to do. Your itinerary was quite an impressive one, so I'm super happy to hear your trip ran smoothly and that your accommodation exceed expectations.
Where to for your next adventure?

All the best,
Kate

Classificada 5 em 5 estrelas

Kathmandu

Extremely well organised, could not fault it. Accomodation was in a perfect location. Our guides were friendly and knowledgeable, we could ask him anything. The driver was fantastic. I would definitely recommend using India Online and in fact we used Vietnam Online prior to this trip so are very happy!!

17 de fevereiro de 2016
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Resposta da Rickshaw Travel (AUS)

Hi Kathy,

It's awesome to hear that you couldn't fault your trip! I really appreciate your comments and that you found our accommodation to be perfectly located and the service of our guides and drivers to be friendly and knowledgeable.

Best wishes,
Kate

Classificada 5 em 5 estrelas

Great customer service

Everything went to plan. All of our tours guides turned up, they were all friendly and very helpful especially with local information for example best way to get to the bus station. All travel documents were provided and we had a fantastic time.

16 de fevereiro de 2016
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Resposta da Rickshaw Travel (AUS)

Hi Julia,
Thanks very much for your review. It's great to hear you had a fantastic time experiencing some of the highlights of South America and that our guides were especially helpful! We look forward to helping you organise another adventure in the future!
Regards,
Matthew

Classificada 5 em 5 estrelas

Fantastic service detailed to suit your needs!

Rickshaw Travel were wonderful, offering extremely efficient and friendly service. They offer unique services which are detailed to suit your own individual needs and interests, with a broad range to choose from. Our experience was wonderful travelling in both Vietnam and Cambodia enjoying the taste of true cultures. Their flexibility allowed us to enjoy guided tours where requested along with some time to ourselves. All arrangements went according to plan and the accommodation was great too. Thank you Richshaw Travel - we will be back!

16 de fevereiro de 2016
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Resposta da Rickshaw Travel (AUS)

Hi Sharon,
Thanks very much for your glowing review! I'm very happy to hear you had a memorable trip in Vietnam and Cambodia, with a good balance of planned excursions and free time to relax. We definitely look forward to helping you with your next Rickshaw getaway!
Regards,
Matthew

Classificada 5 em 5 estrelas

Beyond satisfied - surpassed expectations!

My partner and I are not ones for organised travel but I have to say the Module system and the honest and approachable staff are excellent. No question was dismissed and the very quick turnaround to questions and the openness to make suggestions was valued. I particularly like the commitment to keep money in the country (in our case Vietnam) and I will most certainly use them again.
Thanks for helping to make our family holiday a wonderful experience.

15 de fevereiro de 2016
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Resposta da Rickshaw Travel (AUS)

Hi Robyn,

I'm so happy to hear that you had a wonderful experience for your travels in Vietnam. We really do try and give back to the countries we sell and try to support smaller-scale local companies where possible.
I look forward to helping you create another adventure with us soon.

Best wishes,
Kate

Classificada 5 em 5 estrelas

Trip to Vietnam

From first point of contact on line to organise trip, everything was planned perfectly, including follow up when we returned from our trip.

15 de fevereiro de 2016
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Resposta da Rickshaw Travel (AUS)

Hi Joy,

Thanks very much for your review! It's great to hear your Vietnam trip ran smoothly. Thanks again for your feedback, and I look forward to welcoming you back to Rickshaw Travel in the future.

Best regards,
Matthew

Classificada 4 em 5 estrelas

India

We enjoyed the flexability of an inderpendant tour.I would only travel 1st class train in India as we found 2nd and 3rd very confronting and the bunks rundown .
The drivers and accommadation were excellent .some of the guides only intrested in their tips and taking us to shops.other.guides were great and enjoyed sharing their knowledge and experiences .All the arrangements went like clockwork.This was our 2nd trip with Rickshaw .

15 de fevereiro de 2016
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Resposta da Rickshaw Travel (AUS)

Hi Paula,

It's great to hear you enjoyed the flexibility and independence of our travel arrangements. I appreciate your feedback regarding the trains and guides, for some train journeys there is no 1st class options, which is why 2nd and 3rd class are usually offered. The trains can certainly be a bit of an eye-opener, as a major form of transport in India they provide a very authentic experience. With the guides, we are working with our local agents to discourage the guides from taking our travellers to shops. It is part of their sales culture but we completely understand that it can create an uncomfortable experience. Your comments help us to grow and improve our services for the future.

I look forward to helping you create another travel adventure with us in the future.

All the best,

Kate

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