Ridge Flame Opiniões 

Shipment received in good condition well packaged. Good communicaton and good pricing,

Great communication! Fast shipment and secure shipment on a very large fireplace and all accessories. Beautiful fireplace

Online ordering was quite easy and there was a good promo discount. I had the unit shipped to my contractor in another state. The glass and screen were damaged. I notified the company and they quickly ordered replacement parts. Those arrived non damaged. Can't wait to have it installed.

We recently purchased a wood fireplace from Ridge Flame and had a great experience. We reached out to them before placing the order, and Gabriel was very helpful and quick to respond to our emails. They even offered us an additional discount, which made the price even better. The entire purchase went smoothly from start to finish, and the delivery company did a great job as well. Everything arrived as expected and we’re very happy with our purchase. We’ll definitely be reaching out to them again when we need accessories in the future.

he item was shipped quickly and arrived on time. It was exactly what I needed, and I am very pleased with my purchase.

EXCELLENT!!!!

I have not installed my iron strike Mont lake 300GL wood burning insert, but what is great is I ordered my unit on 8/24/2026 and it was delivered on 9/9/2026. It sat a week near my house waiting for the delivery schedule. It arrived packaged well and exact item I ordered so happy with everything so far! Price was also cheaper than other sites as well by close to 20%!

The service was exceptional. I had a damaged item due to the shipper, and it was promptly replaced and resolved.

Good price on the fireplace and easy purchase and delivery. Thanks Ridge Flame!

Can wait to use it

East to place order, price very competitive, shipping free and on time, very satisfied!

We’re extremely happy we chose Ridge Flame! The fireplace looks great and arrived on time and in perfect condition. Their customer service was excellent throughout the entire process, and they made sure we had all the right parts and answered every question we had. The only issue was that the fireplace screen arrived scratched and dented, but Ridge Flame responded right away and shipped us a brand-new screen the very next day at no cost. Everything was handled quickly and without any hassle. We’re very happy with our purchase and would definitely recommend Ridge Flame!

Everything went well. Didnt get a confirmation but the item arrived as expected

I needed help with parts for an Empire Tahoe and the Ridge Flame team went the extra mile to help me find the part and get them ordered. Great service and quick shipping. Thanks!

You haven’t responded to my question about where the memory stick goes.

I very happy with the response that I have received from a text message about my concern on vent pipe. They are very willing to help me with the issue that I am having. I want to thank them for their willingness to help.

Our wood stove arrived today, and it is absolutely beautiful! Shipping was incredibly fast, only 11 days from the date we placed our order to delivery, and we live way up North. We are so happy with our experience with Ridge Flame, and we know this wood stove will be loved for many years to come. Their great price is what initially drew us in, but their excellent service is what will keep us coming back. I had seen other reviews mentioning Michael and the great customer experience he provides, and they were absolutely right. A huge thank you to Michael and his team for making everything so easy. This has truly been a great experience!

This company communicated and cared about what I needed to make my project a success, they also were the most economical. Unlike Tri State fireplaces, there was a mix up with the shop app and by accident I ordered two fireplaces one from Rigid Flame and the shop app put Tristate fireplaces unit up there and I inadvertently clicked, that's ba longer story. Tri State has been extremely difficult and has cost me 50% of the cost of the unit to return to them. Ridgid Flame made sure I had everything I needed and was 20% less.

I recently purchased a gas log set for my fireplace and couldn’t be happier with the experience. The quality is excellent, and it’s exactly what I was looking for, a perfect fit for our home. My salesperson Michael was fantastic throughout the entire process, helpful, responsive, and made everything easy from start to finish. I highly recommend this place to anyone looking to upgrade their fireplace!