Even as a Payee, RIFT have been looking after my tax queries for several years now. Once again a smooth path with no worries and a positive refunded outcome - thankyou
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
This is my third year using rift for my tax return , I’ve always had a good experience with them . This year Dennis C helped me out no end. Very helpful and a very fast turnaround. Will definitely use... Ver mais
A empresa respondeu
Brilliant service, Chelsea Butt was super efficient and had everything in order within a day, only had to upload my documents and nothing else, Would highly recommend to any member or services
Really happy with the service from RIFT Tax. They made the whole process really straightforward and easy, and were helpful throughout. Everything was explained clearly and dealt with professionally. I... Ver mais
A empresa respondeu
Informações sobre a empresa
- Especialista fiscal
- Assessor fiscal
- Consultor fiscal
- Declaração de impostos
- Serviço de declaração de impostos
Escrito pela empresa
- We're experts
- At RIFT Refunds we’ve been claiming money back from the taxman and helping people with their tax returns since 1999, making us the UK's leading tax experts. We specialise in claiming tax refunds for travel and other work related expenses for those travelling to temporary workplaces. But there's so much more to us than that!
- We're committed to our customers
- We love our customers and we're dedicated to making things easy for them. We're the only tax specialists to have achieved the Institute of Customer Service "ServiceMark" for exceptional levels of customer service, and we're always looking at how we can make our service better.
- Tax refunds & tax returns made easy
- Get in touch by checking out our website or give us a call to see if we can help you get back what's yours from HMRC.
Informações de contacto
The Cobalt Building 1600 Eureka Park, Lower Pemberton, TN25 4BF, Ashford, Kent, Reino Unido
- 01233 628648
- info@riftrefunds.co.uk
- riftrefunds.co.uk
4,8
Excelente
11 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I have used rift over many years and…
I have used rift over many years and found their service to be generally really good and and smooth however this time, I had a experience I would not want to repeat. first of all my location was put in wrong and I was never asked to verify, which a double checked, after my claim I had gone in. I then lost confidence and asked for it to be double, which I called twice and nobody came back to me, it was only after I was paid my main claim that it was doubled checked it was wrong by a small amount, however there was no apology and I just got told it was more work, which I figured would be for Rift, I did get the money back, however I felt like I was not listened too on many occasions and no apology for poor service I received.
25 de agosto de 2026
Resposta da RIFT Refunds
Hi Joanne, we are sorry to hear that your experience fell short of the high standards we strive to deliver. We appreciate your loyal custom over the years and would like an opportunity to apologise and make this up to you. I can see that our Customer Care team have spoken with you today and hope that you consider giving us a chance to make things right for your next claim. Kind regards, Edward
Waited 5 months to get sorted…
Waited 5 months to get sorted accountant kept putting it off done most of it myself not worth the money they charge
28 de agosto de 2026
Resposta da RIFT Refunds
Hi Allan, Thank you for your review. I am sorry to hear that you were disappointed with the time it took to be allocated a Tax Specialist this year. Unfortunately, due to the time of year that you contacted us, demand for our services was particularly high, as this is our busiest period. As a result, allocation times can be longer than they are during other parts of the tax year. That said, I can see that once a Tax Specialist was assigned to your case, your claim was calculated and progressed within a reasonable timeframe. We appreciate your feedback. If you would like to discuss this further, please do not hesitate to get in touch. Kind Regards, Sinead
The Rift app is easy to use
The Rift app is easy to use, I found it very easy uploading the documents that were required. Sunny, the advisor who attended me was professional and ready to help, followed up accordingly when I had to provide further documents.
28 de agosto de 2026
Opinião espontânea
Resposta da RIFT Refunds
Hi Dana, We're so glad to hear you found our app easy to use and the document upload process straightforward. It's wonderful to know our advisor provided professional and helpful support, including timely follow-ups. Thank you for your kind words! Kind Regards, Sinead
Great customer service
Great customer service, agents couldn’t be more helpful. Used many times in the past, will do again.
Had the pleasure of working with James this time, turn around from form submission to figure generation was incredibly quick, quicker than my previous claims.
Everything was explained thoroughly making the end user experience all the more better.
28 de agosto de 2026
Opinião espontânea
Resposta da RIFT Refunds
Hi Cameron, We are so happy to hear you had such a positive experience with our customer service and found our agents incredibly helpful. It's fantastic to know that the turnaround time was quick and that everything was explained clearly, making your experience even better. We truly appreciate your continued trust in us! Kind Regards, Sinead
Resposta da RIFT Refunds
Hi, Thank you for your review! We are thrilled to hear that you was provided with an excellent refund. We look forward to assisting you in the future. Kind Regards, Sinead
My tax specialist Dennis was extremely…
My tax specialist Dennis was extremely polite and helpful throughout our calls.
5 stars from me!
27 de agosto de 2026
Opinião espontânea
Resposta da RIFT Refunds
Hi Jayden, We're so pleased to hear that your tax specialist was extremely polite and helpful during your calls. Thank you for sharing your positive feedback and for the five stars! Kind Regards, Sinead
Really good service and James was very…
Really good service and James was very quick at sorting my claim out.
27 de agosto de 2026
Opinião espontânea
Resposta da RIFT Refunds
Hi Jason, We're delighted to hear about your positive experience with our service and that your claim was handled quickly. Thank you for your kind feedback! Kind Regards, Sinead
Friendly & Efficient
Friendly staff, very efficient! Happy with my return.
27 de agosto de 2026
Opinião espontânea
Resposta da RIFT Refunds
Hi Carly, Thank you for your 5-star review! We are so pleased to hear that our team was friendly and efficient, and that you are happy with your return. Kind Regards, Sinead
It was easy going talking to Silvia…
It was easy going talking to Silvia thank you.
26 de agosto de 2026
Opinião espontânea
Resposta da RIFT Refunds
Hi Sorin, We are so pleased to hear that you had such a positive and easy experience. Thank you for taking the time to share your kind feedback! Kind Regards, Sinead
The consultants always answer within 10…
The consultants always answer within 10 rings and are true professionals within their industry. very knowledgeable and helpful and resourceful . They are exceptionally thorough from conception of enquiry to completion. I have used them for last 5 years and theirs prices are excellent value for money and in some cases your refund is in your bank within the week of successful claim. I will continue to use in future.
25 de agosto de 2026
Opinião espontânea
Resposta da RIFT Refunds
Hi Ray, We are incredibly grateful for your continued loyalty over the past five years. It's fantastic to hear that our consultants consistently provide such knowledgeable, helpful, and thorough service, from your initial inquiry to the completion of your claims. We're especially pleased that you find our prices to be excellent value and that our efficient process often results in quick refunds. We look forward to continuing to assist you in the future. Kind Regards, Sinead
Unable to claim any meal allowance at…
Unable to claim any meal allowance at all , in the past always got £10 per day?
21 de agosto de 2026
Resposta da RIFT Refunds
Hi Mike, thank you for your review. Where eligible meal expenses can be evidenced, by either bank statements or receipts, we will look to ensure tax relief is obtained on this for you. Unfortunately where cash is used for purchases and without receipts we are unable to clearly evidence to HMRC that the cost has been incurred and paid. If you ensure that you keep all your meal receipts ready for your next claim we will look to add this in for you alongside your eligible travel. We hope that you are enjoying your refund and look forward to assisting you in the future. Kind regards, Edward
Brilliant service from bash everything…
Brilliant service from bash everything was nice and easy didn’t take long at all👍
25 de agosto de 2026
Opinião espontânea
Resposta da RIFT Refunds
Hi Joseph, We're so pleased to hear you had such a positive experience with our service! It's wonderful to know that everything was nice and easy for you and didn't take long at all. Thank you for your kind words. Kind Regards, Sinead
Resposta da RIFT Refunds
Hi James, We are glad to hear that you was provided with a great service. We look forward to assisting you again in the future. Kind Regards, Sinead
Great experience year on year.
Rift provide great customer service and clear instruction to help achieve refunds. The staff are professional yet friendly and warm, I've used them year after year and have never had any issues at all.
21 de agosto de 2026
Resposta da RIFT Refunds
Hi Jay, We're delighted to hear that you've consistently received great customer service and clear instructions for achieving refunds. It's wonderful to know our staff are professional, friendly, and warm, and that you've had no issues over the years. Kind Regards, Sinead
Absolutely amazing service as always
Absolutely amazing service as always, staff go above and beyond and are always happy to deal with any queries no matter how small or big they are. Staff actually have a personality aswell. Would and have recommended. Even after you have received your claim you can still access the service if needs be.
21 de agosto de 2026
Resposta da RIFT Refunds
Hi Kimberley, We are so glad to hear that our team provided you with such amazing service and went above and beyond to assist you. It's wonderful to know that our staff's personality and willingness to help with any query, big or small, made such a positive impression. We truly appreciate your recommendations and are pleased that our support extends even after your claim is received. Thank you for your kind words! Kind Regards, Sinead
The after service is a great benefit as…
The after service is a great benefit as rift will deal with HMRC all year round if there is any changes.
25 de agosto de 2026
Resposta da RIFT Refunds
Hi Michael, We are so pleased to hear that you find our after-service to be a great benefit, especially with our year-round support in dealing with HMRC. It's wonderful to know this provides you with peace of mind. Kind Regards, Sinead
RIFT experience
The team members of RIFT were so helpful throughout the process and have been so polite and lovely to speak to. The members who I remember speaking to I think were Summer and Becky. They are an absolute credit to the RIFT team and I’ll be sure to refer RIFT to any friends and family in the future.
24 de agosto de 2026
Opinião espontânea
Resposta da RIFT Refunds
Hi Kyle, We are so happy to hear about your positive experience with our team members. It is wonderful to know that their helpfulness and politeness made such a great impression. We truly appreciate you sharing your kind words and your intention to refer us to your friends and family. Kind Regards, Sinead
Extremely helpful staff.
All the staff were extremely helpful throughout and made the process as quick and easy as they could, Ronny especially was very attentive and easy to chat to.
24 de agosto de 2026
Opinião espontânea
Resposta da RIFT Refunds
Hi Jonathan, We're so pleased to hear that our team was extremely helpful and made the process quick and easy for you. It's wonderful to know that one of our team members was particularly attentive and easy to chat with. Kind Regards, Sinead
Pretty easy to get it on the way with
Pretty easy to get it on the way with, The staff was nice Thomas Lodoiska was helpful and was nice
24 de agosto de 2026
Opinião espontânea
Resposta da RIFT Refunds
Hi Ethan, We're delighted to hear that you found our team to be helpful and that your experience was easy. Thank you for sharing your positive feedback! Kind Regards, Sinead
Fast and easy!
Dennis was super helpful and informative. He calculated my refund fast and it was accurate. I am always very happy with rift
24 de agosto de 2026
Opinião espontânea
Resposta da RIFT Refunds
Hi Charlie, We're so pleased to hear that you found our team member helpful and informative! It's wonderful to know that your refund was calculated quickly and accurately. We appreciate your continued happiness with our service. Kind Regards, Sinead
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.