Right Now Residential Opiniões 

122
TrustScore: 3.5 em 5

3,7

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

We had a very disappointing experience with Right Now Residential. They showed little urgency in resolving our hot water issue, which took nearly a month to fix from start to finish. The most frustrat... Ver mais

Classificada 5 em 5 estrelas

I was working closely with them to help me move from one flat to another, both managed by them. Despite the slow start of the process, the final stages went smoothly as Mariam from RightNowResidenti... Ver mais

Classificada 5 em 5 estrelas

I was running out of time due to my arrival date to London and Remy Tracey who part of the right now residential showed me a lot of studio options that really perfect to me. In spite of difficult... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Very pleased with Right Now Residential, they're very responsive and they make life as a tenant generally a lot easier than things can be dealing directly with a landlord. Shout out to Noah who recent... Ver mais

Informações sobre a empresa

  1. Agência de arrendamento imobiliário

Escrito pela empresa

We are a fast growing independent letting and management agent based in central London. We focus wholly on customer service for clients at all levels and take great pride in having a fantastic team and brilliant culture


Informações de contacto

3,7

Aceitável

TrustScore: 3.5 em 5

122 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

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Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,7

Todas as opiniões

(122)

7 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Best agent ( Chloe)

The agent was really nice and available for any concerns. Chloe really helped me in the process of my rental

11 de outubro de 2024
Opinião espontânea
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Resposta da Right Now Residential

Thank you for taking the time to leave us a review. We are so pleased to know that the team provided you with a high level of service and we will share your feedback with Chloe!

Classificada 1 em 5 estrelas

Terrible Communication, Unresolved Issues – Avoid At All Costs!

I cannot express how frustrating it has been dealing with Right Now Residential. We've been living in our flat for over a month now, and the number of issues we've encountered is mind-boggling. What makes it worse is the complete lack of communication from the agency.

First, no one ever picks up the phone. When we do manage to get through, we're promised a callback that never happens. We've sent numerous emails outlining serious maintenance issues—everything from a malfunctioning boiler to a dark, unusable living room—and yet we get no responses. We've even addressed these emails to multiple people at the agency, begging for someone to help. Still, nothing.

Kyah, the person supposedly responsible for our tenancy, is utterly unresponsive. We’ve had to chase her repeatedly, spending our days just trying to get a reply. When we finally managed to contact the maintenance company ourselves, they were only informed about one issue—the boiler. The list of problems is much longer: broken shower doors, doors that don’t close properly, and all the lights in the living room are out! Despite bringing these issues to their attention multiple times, nothing has been resolved for one whole month. It is so frustrating to keep sending emails for which we never receive a reply.

We’ve been more than patient, but living in a flat with no proper lighting, an unreliable boiler, and non-functional doors is unacceptable. This agency seems to have no regard for their tenants' wellbeing, and we are expected to pay rent for a place full of issues.

Right Now Residential is causing us a lot of stress and discomfort. We’re fed up with being ignored, and I wouldn’t recommend them to anyone. Save yourself the headache and go elsewhere!

2 de setembro de 2024
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Resposta da Right Now Residential

Dear Camilla, thank you for your review. We take customer service very seriously and are naturally disappointed to read your feedback. After further investigation, I understand that the Property Management team have been working alongside the Landlord to address the issues raised to date and the one outstanding issue will be resolved shortly. We do hope that you are now happy in your home, but should you have any further concerns, please do email customercare@rightnowresidential.co.uk and we will investigate the matter further.  

Classificada 1 em 5 estrelas

Absolutely 0/10

Absolutely 0/10. Rats, mice, mould and no WiFi. AVOID at all costs!

There are 30+ rats ive seen on the property in the last month. Even the cleaners are afraid to work here.

1 de outubro de 2024
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Resposta da Right Now Residential

Thank you for taking the time to provide us with your feedback. Your experience at Right Now Residential is paramount to us, please send your contact details to customercare@rightnowresidential.co.uk so that we can address this issue as soon as possible.

Classificada 1 em 5 estrelas

Avoid at all costs

Avoid at all costs. I stayed at the Antigallican, 428 Woolwich Rd last year for a year and it was the worst experience of my life. Right now managed the property and all they did was rip me off. Internet was terrible, hot water went out for multiple days so many times. Safety was always an issue. And right now were terrible throughout all of it. AVOID THEM AT ALL COSTS.

1 de outubro de 2024
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Resposta da Right Now Residential

Dear Shuvo, thank you for taking the time to share your recent experience with Right Now Residential. We have read your review with interest and concern and are sorry to hear that you feel you have had an unsatisfactory experience. Customer feedback is very important to us and we would like the opportunity to investigate your experience further. We invite you to contact customercare@rightnowresidential.co.uk with any further information. Thank you again.

Classificada 5 em 5 estrelas

Chloe is the best as she provides the…

Chloe is the best as she provides the timely responses and assist my progression guidance. Highly recommend it!

19 de setembro de 2024
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Resposta da Right Now Residential

Thank you for your review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with Chloe and the team!

Classificada 5 em 5 estrelas

I just moved in to the property

I just moved in to the property, the tenancy progression was fast and efficient, a big thank you to Mariam who helped us a lot! Will definitely recommend here to my friends!

20 de setembro de 2024
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Resposta da Right Now Residential

Thank you for your review, we are very grateful. We are very happy that your experience with Right Now Residential has been so positive as we do strive to provide exceptional service. We look forward to sharing your review with the team and Mariam in particular.

Classificada 1 em 5 estrelas

Avoid them

I had bad experience with RNR.
I am a landlord and they definitely do not work for the landlords.
They are just lazy people making zero efforts, having no clue of what is actually happening in the property.
My flat has apparently a damp, they never reported it.
My boiler needed replacement they did not get the tenant to agree on having work done

They are just useless.

23 de agosto de 2024
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Classificada 5 em 5 estrelas

Superb service

From Start to Finish (and even after), the service has been superb, friendly and fast. They made renting soooo sooo easy.
Special mention and thanks to Mariam F. who have been with us all along our journey!

8 de agosto de 2024
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Resposta da Right Now Residential

Hi Klaus, thank you for your review, very much appreciated. We pride ourselves on exceptional service and are very pleased that your experience has been a great one. We look forward to sharing your review with Mariam and the team!

Classificada 5 em 5 estrelas

Great from start to finish

Everything about my experience was was great. Very prompt and clear communications. Natalie was great in arranging and providing the viewing, and Chloe was brilliant in providing all the information I needed and preparing everything for the move in. Highly recommended.

15 de agosto de 2024
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Resposta da Right Now Residential

Thank you for your review Tom. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with Natalie, Chloe and the rest of the team!

Classificada 2 em 5 estrelas

Nice Property, Bad Customer Service

Nice property and room. Customer service is not good though, had WiFi issues for 2 months now and property manager Mantas does nothing to sort it, not very happy.

16 de agosto de 2024
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Resposta da Right Now Residential

Thank you for taking the time to provide us with your feedback. Your experience at Right Now Residential is paramount to us, please send your contact details to customercare@rightnowresidential.co.uk so that we can address this issue as soon as possible.

Classificada 5 em 5 estrelas

Chloe was very helpful and kind

Chloe was very helpful and kind, trying to find different solutions we encounter to sign the agreement. All the emails were very clear with good explanations. Nice and professional in the communication.

14 de agosto de 2024
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Resposta da Right Now Residential

Thank you for taking the time to leave us a review Linda. We are so pleased to know that the team provided you with a high level of service!

Classificada 5 em 5 estrelas

Great service and the Chloe best person…

Great service and the Chloe best person that help me every time.

15 de agosto de 2024
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Resposta da Right Now Residential

Hi Waled, thank you for taking the time to leave us a review. We are so pleased to know that Chloe and the team provided you with a high level of service!

Classificada 5 em 5 estrelas

Mariam Fayad was responsible and…

Mariam Fayad was responsible and responded quickly whenever I had any problems or concerns.

9 de agosto de 2024
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Resposta da Right Now Residential

Hi Sahar, thank you for your review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with Mariam and the team!

Classificada 1 em 5 estrelas

Unprofessional

I am renting for ages . This is the worst experience ever ,totally unprofessional , keep me on hold as a spare with no response just to make sure that the best deal is done.

20 de julho de 2024
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Resposta da Right Now Residential

Hi Farouk, thank you for taking the time to provide us with your feedback. Your experience at Right Now Residential is paramount to us, please send your contact details to customercare@rightnowresidential.co.uk so that we can investigate this matter further.

Classificada 5 em 5 estrelas

Mariam provided excellent service…

Mariam provided excellent service throughout my tenancy process. She was attentive, responsive, and guided me through each step with professionalism. Her support made the experience smooth and stress-free. Highly recommended!

8 de agosto de 2024
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Resposta da Right Now Residential

Thank you for taking the time to leave us a review Lily. We are so pleased to know that the team provided you with a high level of service!

Classificada 5 em 5 estrelas

Mariam was a star

Mariam was a star, she was so helpful in progressing my tenancy, answered any questions I had with kindness and overall was helpful with anything I wasn’t sure about. I am truly so grateful for all her help.

31 de julho de 2024
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Resposta da Right Now Residential

Hi Charlie, thank you for your wonderful review. We pride ourselves on exceptional service and are so pleased that your experience has been a great one. We look forward to sharing your review with the team and Mariam in particular!

Classificada 5 em 5 estrelas

Best experience

The company was very helpful and understanding in the whole process.

12 de julho de 2024
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Resposta da Right Now Residential

Thank you for taking the time to leave us a review Elizabeth. We are so pleased to know that the team provided you with a high level of service!

Classificada 5 em 5 estrelas

Exceptional Service from Borgan and Mariam

Although I had to chase up the referencing process at some point, which was a bit stressful, the overall experience when it comes to tenancy progression services was really good.
Initially, starting from Borgan, she was always available to answer my questions, provided clear and thorough information.
From our first interaction, Mariam Fayad demonstrated exceptional professionalism, responsiveness, and a genuine commitment to helping me throughout the tenancy progression. What impressed me most was Mariam's attention to detail and her ability to make the entire process seamless and stress-free.Her friendly demeanor was confirmed during the ID check.

6 de agosto de 2024
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Resposta da Right Now Residential

Hi Nikolaos, thank you for your wonderful review. We pride ourselves on providing exceptional customer service and are delighted that your experience has been a great one. We look forward to sharing the review with Brogan, Mariam and the team!

Classificada 4 em 5 estrelas

I'll give 4 stars because there's…

I'll give 4 stars because there's always room for improvement. Thanks to Mariam for the support and for helping resolve the issue I had. Keep up the good work!

18 de julho de 2024
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Resposta da Right Now Residential

Hi Denise, thank you for taking the time to leave a review. We pride ourselves on providing exceptional service but as you say, there is always room for improvement! We hope that you are happy in your new home.

Classificada 5 em 5 estrelas

My new home is just perfect and the…

My new home is just perfect and the tenancy process was smooth sailing thanks to Mariam Fayad…

28 de junho de 2024
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Resposta da Right Now Residential

Hi Rakesh, thank you for your wonderful review. We pride ourselves on exceptional service and are delighted to hear that your experience has been a great one. We look forward to sharing your review with the team and Mariam in particular!

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