I bought through an offer with Sky - this was my second mystery box and, once again, I wasn't disappointed. A good selection of quality products at a very reasonable price. Happy returning customer!... Ver mais
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Leia as opiniões dos outros
Did not receive the products ordered! Requesting a refund as disappointed with the service. Purchased 28th May they said it was dispatched on 31st May (in an email), after chasing twice they admitt... Ver mais
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Applied to a Sky offer for a Roccabox selection worth up to £200. Thought it would be a nice surprise for my wife. At £20 it was an offer too good to be true and of course it was. Five items two of wh... Ver mais
A empresa respondeu
Purchased through sky rewards, so a great discounted price, , obviously I know nothing about makeup and this wasn't for me , but I doubt very much this was £200 worth of products. Happy recipient of... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
ROCCABOX is the UK’s original discovery box for all things beauty — delivering a curated edit of must-have products straight to your door every month. Our mission is simple: to help you discover new favourites from trusted, trending, and emerging beauty brands without the guesswork. Each ROCCABOX is hand-picked by our in-house beauty team, bringing you a mix of skincare, makeup, body care, and hair heroes from cult classics to indie gems. Whether you’re a skincare minimalist, makeup lover, or self-care queen, every box is designed to surprise, delight, and inspire your routine. We’ve partnered with hundreds of brands — from cult favourites to emerging innovators — ensuring every box delivers unbeatable value and genuine discovery. From monthly subscriptions to limited-edition and mystery boxes, ROCCABOX is your go-to destination for discovering what’s next in beauty. Loved by thousands, trusted by brands, and always powered by passion — beauty discovery starts here.
Unbox What’s Next in Beauty
Escrito pela empresa
- Discover new favourites from trusted and trending beauty brands.
- Each month, we curate a mix of skincare, makeup, and wellness heroes from brands you love and new ones to discover. From limited editions to mystery boxes, ROCCABOX makes beauty discovery effortless.
The ROCCABOX Promise
Because every box should feel as good as it looks.
We guarantee every ROCCABOX contains only authentic, high-quality products from trusted brands. Each box is hand-packed with care, inspected for quality, and delivered straight to your door.
If something arrives damaged, missing, or not quite right — our customer care team will put it right, quickly and fairly. You can always count on us for genuine products, secure delivery, and a service that puts you first.
Because beauty discovery should be exciting, not uncertain.
Informações de contacto
London, Reino Unido
- info@roccabox.co.uk
- roccabox.co.uk
Unbox What’s Next in Beauty
3,5
Aceitável
626 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great company.
Great company.
Really interesting and unexpected surprises.
Thoroughly recommend.
1 de julho de 2026
Resposta da ROCCABOX
Thank you so much for the wonderful 5-star review! 💗
We're delighted to hear that you loved every item included in your box. 😊✨
It's also fantastic to know that you were pleased with the delivery. We work hard to provide an exciting selection of beauty products alongside a smooth shopping experience, so it's wonderful to hear we delivered on both. 💖
Thank you for your kind feedback and support. We hope you continue to enjoy your beauty treats and discover even more favourites along the way! 🎀✨💗
Not worth £139 as said on the website
2 de julho de 2026
Resposta da ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that you were disappointed with your purchase and that you did not feel it reflected the advertised value.
The advertised value is based on the brands' official RRPs; however, we understand that customers may compare products against current retail pricing and promotions available elsewhere, which can affect how the overall value is perceived.
We're disappointed that the box did not meet your expectations, and your feedback regarding the perceived value has been shared with our team as we continue reviewing and improving our product offerings and customer experience.
Thank you for sharing your honest thoughts with us. 🎀✨
Interesting selection as always
Interesting selection as always. Prefer this to my other subscriptions.
1 de julho de 2026
Resposta da ROCCABOX
Thank you so much for the wonderful 5-star review! 💗
We're delighted to hear that you're enjoying the interesting selection of products in your ROCCABOX and that you prefer it over your other beauty subscriptions. 😊✨
That's truly one of the best compliments we could receive! We work hard to curate exciting, varied boxes that introduce our subscribers to new beauty favourites, so it's fantastic to know we're standing out for all the right reasons. 💖
Thank you for your continued support and kind feedback. We can't wait to bring you even more beauty discoveries in your future ROCCABOX deliveries! 🎀✨💗
Resposta da ROCCABOX
Thank you so much for the wonderful 5-star review! 💗
We're delighted to hear that your order arrived quickly and that you were pleased with the selection of products. 😊✨
It's fantastic to know that you found the box to be great value for money. We work hard to curate exciting beauty discoveries while offering customers an exceptional experience, so it's wonderful to hear that we delivered on all three. 💖
Thank you for your kind feedback and support. We hope you continue to enjoy your beauty treats and discover even more favourites along the way! 🎀✨💗
Claiming they’re offering boxes worth…
Claiming they’re offering boxes worth hundreds and it’s mainly sample size and brands you’ve never heard of
20 de maio de 2026
Resposta da ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that the Sky VIP Mystery Beauty Box did not meet your expectations.
Our mystery boxes are designed to introduce customers to a mix of both full-size and deluxe beauty products from a range of established and emerging brands. However, we appreciate that some customers prefer well-known brands and that not every product selection will be the right fit for everyone.
We're also sorry to hear that you did not feel the box reflected the advertised value. The advertised value is based on the brands' official RRPs; however, we understand that customers may compare products against current retail pricing and promotions available elsewhere, which can affect how the overall value is perceived.
Your feedback regarding the product sizes, brand selection and perceived value has been shared with our team as we continue reviewing and improving our mystery box offers and customer experience.
Thank you for sharing your honest thoughts with us. 🎀✨
Resposta da ROCCABOX
Thank you so much for the wonderful 5-star review! 💗
We're delighted to hear that you loved the bundle and enjoyed the variety of products included. 😊✨
We work hard to curate a diverse selection of beauty products that offer something for everyone, so it's fantastic to know that the assortment was a great fit for you. 💖
Thank you for your kind feedback and support. We hope you continue to enjoy your beauty treats and discover even more favourites along the way! 🎀✨💗
I bought through an offer with Sky
I bought through an offer with Sky - this was my second mystery box and, once again, I wasn't disappointed. A good selection of quality products at a very reasonable price.
Happy returning customer!
18 de maio de 2026
Resposta da ROCCABOX
Thank you so much for the fantastic 5-star review! 💗
We're delighted to hear that your second Sky VIP Mystery Beauty Box lived up to your expectations and that you're a happy returning customer. 😊✨
It's wonderful to know that you enjoyed another great selection of quality products and felt the box offered excellent value for money. Hearing that you've come back for a second box and weren't disappointed means so much to us. 💖
Thank you for your continued support and kind feedback. We look forward to bringing you even more exciting beauty discoveries in the future! 🎀✨💗
Resposta da ROCCABOX
Thank you so much for the wonderful 5-star review! 💗
We're delighted to hear that you enjoyed the selection of products in your box. 😊✨
We work hard to curate a varied mix of beauty products to help our customers discover new favourites, so it's fantastic to know that the selection was a great fit for you. 💖
Thank you for your kind feedback and support. We hope you continue to enjoy your beauty treats and discover even more favourites along the way! 🎀✨💗
Resposta da ROCCABOX
Thank you so much for the wonderful 5-star review! 💗
We're delighted to hear that you enjoyed the concept of our beauty box and that your order arrived quickly. 😊✨
One of the things we love most is giving customers the opportunity to discover new beauty products through the excitement of a surprise, so it's lovely to know you enjoyed the experience. 💖
Thank you for your kind feedback and support. We hope you continue to enjoy your beauty treats and discover even more favourites along the way! 🎀✨💗
Nice box
Nice box and I am happy that was an offer as I would be disappointed to pay £120 for it.
18 de junho de 2026
Resposta da ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're pleased to hear that you enjoyed the box overall and were happy to take advantage of the special offer. 😊✨
We're sorry to hear, however, that you wouldn't have felt it represented the full advertised value. The advertised value is based on the brands' official RRPs; however, we understand that customers may compare products against current retail pricing and promotions available elsewhere, which can affect how the overall value is perceived.
We really appreciate you sharing your balanced feedback. Your comments regarding the perceived value have been shared with our team as we continue reviewing and improving our mystery box offers and customer experience.
Thank you for giving ROCCABOX a try and for taking the time to leave your review. 🎀✨
Resposta da ROCCABOX
Thank you so much for the wonderful 5-star review! 💗
We're delighted to hear that you're always pleased to receive your pink ROCCABOX! 😊✨
There's nothing better than knowing our boxes continue to bring a little excitement each month. We love curating beauty treats for our subscribers, so it's wonderful to hear you're enjoying the products and look forward to every delivery. 💖
Thank you for your continued support and kind feedback. We can't wait to keep filling your pink box with more beauty discoveries for you to enjoy! 🎀✨💗
Resposta da ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that you were disappointed with your purchase and that it did not meet your expectations.
Our aim is to provide customers with an exciting selection of beauty products and a positive unboxing experience, so we're disappointed to learn that this was not your experience.
While we appreciate your comments were brief, all customer feedback is valuable to us and helps us understand where we can improve. Your feedback has been shared with our team as we continue reviewing and improving our mystery box offers and overall customer experience.
Thank you for sharing your thoughts with us. 🎀✨
All went smoothly and as a first time…
All went smoothly and as a first time user I didn't know what to expect so pleased with the purchase
5 de junho de 2026
Resposta da ROCCABOX
Thank you so much for the wonderful 5-star review! 💗
We're delighted to hear that you loved the products and found them to be such great value for money. 😊✨
We work hard to curate exciting beauty products that our customers will genuinely enjoy, so it's fantastic to know that your box delivered on both quality and value. 💖
Thank you for your lovely feedback and support. We hope you continue to enjoy your beauty treats and discover even more favourites along the way! 🎀✨💗
Always good service
Always good service. Would love to see more cuelty free options been used though.
18 de fevereiro de 2026
Resposta da ROCCABOX
Thank you for taking the time to leave your review! 💗
We're delighted to hear that you've consistently had good service with ROCCABOX. 😊✨
We also really appreciate your suggestion about including more cruelty-free options. Customer feedback like this is incredibly valuable, and we're always looking at ways to expand and improve our product selection to cater to different preferences and values.
Thank you for your continued support and for sharing your thoughts with us. We hope to bring you even more beauty discoveries you'll love in future! 🎀💖✨
This is my second box
This is my second box, delivery, comms and outer appearance all good, but in the box, different story. First box had some really nice stuff and 5 or 6 product, but this must be the baitbox. The second one had a brush, gold lipgloss and a really poor quality moisturiser. Would order again.
19 de junho de 2026
Resposta da ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're pleased to hear that the delivery, communication and presentation of your order met your expectations.
However, we're sorry to hear that you were disappointed with the contents of your second box, particularly as you had such a positive experience with your first one. We understand how this can make the second box feel underwhelming by comparison.
Our mystery boxes can contain different product assortments, and while we aim to provide a varied and enjoyable selection in every box, we appreciate that some combinations will appeal more than others. We're sorry that the products included in this box did not meet the standard you were hoping for.
Your feedback regarding the product selection and consistency between boxes has been shared with our team as we continue reviewing and improving our mystery box offers and customer experience.
Thank you for sharing your honest thoughts with us. 🎀✨
Resposta da ROCCABOX
Thank you so much for the wonderful 5-star review! 💗
We're delighted to hear that you loved the products and found them to be such great value for money. 😊✨
We work hard to curate exciting beauty products that our customers will genuinely enjoy, so it's fantastic to know that your box delivered on both quality and value. 💖
Thank you for your lovely feedback and support. We hope you continue to enjoy your beauty treats and discover even more favourites along the way! 🎀✨💗
Really liked this product!
Really liked this product!
Felt like lots of little surprises!
1 de junho de 2026
Resposta da ROCCABOX
Thank you so much for the wonderful 5-star review! 💗
We're delighted to hear that you really liked the product and enjoyed the experience. 😊✨
One of the things we love most about our beauty boxes is the excitement of discovering new products, so it's fantastic to hear that it felt like lots of little surprises waiting to be opened. 🎁💖
Thank you for your lovely feedback and support. We hope you continue to enjoy your beauty treats and discover even more favourites along the way! 🎀✨💗
I thought this promo was brilliant and…
I thought this promo was brilliant and a bargain. Quick postage too.
8 de junho de 2026
Resposta da ROCCABOX
Thank you so much for the wonderful 5-star review! 💗
We're delighted to hear that you thought the promotion was brilliant and such a bargain. 😊✨
It's also fantastic to know that your order arrived quickly. We always aim to provide great value alongside a smooth shopping experience, so it's lovely to hear that we delivered on both. 💖
Thank you for your kind feedback and support. We hope you enjoy all of your beauty treats and look forward to welcoming you back again soon! 🎀✨💗
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