ROCCABOX Opiniões 

Resposta da ROCCABOX

22/06/2026

Thank you so much for the wonderful 5-star review! 💗

We're delighted to hear that your wife absolutely loved her beauty box and that you felt it was a bargain. 😊✨

There's nothing better than knowing our boxes have made someone happy and delivered great value at the same time. We carefully curate each box to include exciting beauty discoveries, so it's fantastic to hear it was so well received. 🎁💖

Thank you for your kind feedback and support. We hope your wife continues to enjoy all of her beauty treats, and we look forward to welcoming you back again soon! 🎀✨💗

Resposta da ROCCABOX

22/06/2026

Thank you so much for the wonderful 5-star review! 💗

We're delighted to hear that the beauty box made a beautiful gift for your daughter. 😊🎁✨

There's nothing better than knowing our boxes have helped create a special surprise and brought a smile to someone's face. We hope she enjoys discovering all of the products inside and finds some new favourites along the way. 💖

Thank you for your kind feedback and support. We hope to help you find more perfect gifts in the future! 🎀✨💗

Resposta da ROCCABOX

19/06/2026

Thank you so much for the fantastic 5-star review! 💗

We're delighted to hear that your Mystery Beauty Box exceeded your expectations. 😊✨

It's wonderful to know that you were expecting trial or travel-sized products and were pleasantly surprised to find full-sized items instead. Even better, we're thrilled that you've discovered several products that you've become obsessed with! 💖

One of our favourite things about beauty boxes is helping customers discover new brands and products they may not have tried otherwise, so it's fantastic to hear that the box was such a success for you.

Thank you for your lovely feedback and recommendation. We can't wait to welcome you back again soon for more beauty discoveries! 🎀✨💗

Resposta da ROCCABOX

18/06/2026

Thank you so much for the wonderful 5-star review! 💗

We're delighted to hear that you loved the products included in your box. 😊✨

There's nothing better than knowing our customers are enjoying their beauty treats and discovering products they genuinely love.

Thank you for your lovely feedback and support. We hope you continue to enjoy all of your products and find even more favourites along the way! 🎀💖✨

Resposta da ROCCABOX

18/06/2026

Thank you for taking the time to leave your feedback. 💗

We're very sorry to hear about your experience and completely understand your disappointment.

Having reviewed the Royal Mail tracking, the parcel was marked as despatched by us on 30th May; however, Royal Mail's tracking shows that the item was never subsequently scanned into their network and remained at the "We're expecting it" stage.

As a result, and in line with the communication from our Customer Service team, a full refund was processed yesterday so that you are not left out of pocket. Please allow a few working days for the funds to appear back in your original payment method, depending on your bank or payment provider.

We sincerely apologise for the inconvenience and frustration caused by this delivery issue and appreciate you bringing it to our attention. 🎀✨

Resposta da ROCCABOX

17/06/2026

Thank you for taking the time to leave your feedback. 💗

We're very sorry to hear that you did not receive your parcel and completely understand your frustration.

Having reviewed the tracking, it appears that Royal Mail encountered an issue with the delivery, and the parcel has remained within their network without being successfully delivered.

As we appreciate the inconvenience this has caused, we have processed a full refund for your order so that you are not left out of pocket. Please allow a few working days for the funds to appear back in your original payment method, depending on your bank or payment provider.

We will also be raising this matter with Royal Mail to investigate what happened and help prevent similar issues in the future.

Please accept our sincere apologies for the disappointment caused and thank you for bringing this to our attention. 🎀✨

Resposta da ROCCABOX

16/06/2026

Thank you for taking the time to leave your feedback. 💗

We're sorry to hear that you were disappointed with your Mystery Box and that the contents did not meet your expectations.

The advertised value is based on the brands' official RRPs; however, we understand that customers may compare products against current retail pricing and promotions available elsewhere, which can affect how the overall value is perceived.

We're disappointed to hear that you felt the box did not represent the advertised value and that this left you feeling dissatisfied with your purchase. Your feedback regarding the perceived value of the box has been shared with our team as we continue reviewing and improving our mystery box offers and customer experience.

Thank you for sharing your honest feedback with us. 🎀✨

Resposta da ROCCABOX

16/06/2026

Thank you so much for the 5-star review! 💗

We're delighted to hear that the box was a successful gift and that your wife was so happy with the contents. 😊🎁

There's nothing better than knowing we've helped create a special surprise and brought a smile to someone's face. We carefully curate our boxes to offer exciting beauty discoveries, so it's wonderful to hear they were so well received. ✨

Thank you for your kind feedback and support. We hope to help you find more perfect gifts in the future! 🎀💖✨

Resposta da ROCCABOX

16/06/2026

Thank you so much for the fantastic 5-star review! 💗

We're delighted to hear that the box was such a hit with everyone and that it brought smiles all round! 😊✨

It's wonderful to know that you found the products to be great value and that there was something in the box for everyone to enjoy. We're especially pleased to hear that your daughter had a positive experience with the moisturiser. Finding skincare that works well for acne-prone skin can be challenging, so it's lovely to know it felt lightweight and suited her skin. 💖

Thank you for your kind feedback and support. We hope to treat you and your family to many more beauty discoveries in the future! 🎀✨💗

Resposta da ROCCABOX

16/06/2026

Thank you for taking the time to leave your feedback. 💗

We're sorry to hear that your box arrived damaged and apologise for the disappointment this caused. We always aim for our products to arrive in perfect condition, so we're sorry that this wasn't your experience.

We're also sorry to hear that some of the products weren't a good fit for you. Our mystery boxes are designed to introduce customers to a mix of both established and emerging beauty brands, but we appreciate that not every product or brand will suit every individual's preferences.

The advertised value is based on the brands' official RRPs, and while we're pleased that you recognised the products may carry a higher value, we're sorry that the selection didn't include more items that you would personally use.

Thank you for sharing your feedback. Your comments regarding both the product selection and packaging have been shared with our team as we continue reviewing and improving our mystery box offers. 🎀✨

Resposta da ROCCABOX

15/06/2026

Thank you so much for the 5-star review! 💗

We're delighted to hear that your order arrived on time and that you were impressed with the quality of the products. 😊

It's especially lovely to know that you've chosen the box as a gift. We hope the recipient enjoys discovering all of the products and loves their surprise as much as you enjoyed receiving it. 🎁✨

Thank you for your kind feedback and support. We hope to welcome you back again soon for more beauty treats and gift-worthy surprises! 🎀💖✨

Resposta da ROCCABOX

15/06/2026

Thank you so much for the amazing 5-star review! 💗

We're absolutely delighted to hear that you loved, loved, loved your Mystery Box! 😊✨

It's fantastic to know that you were so pleased with the products included and that the box exceeded your expectations. Creating exciting beauty discoveries for our customers is exactly what we strive for.

Thank you for your wonderful feedback and support. We hope you continue to enjoy all of your beauty treats and discover even more favourites along the way! 🎀💖✨

Resposta da ROCCABOX

15/06/2026

Thank you so much for the wonderful 5-star review! 💗

We're delighted to hear that your daughters-in-law loved their boxes! 😊❤️ There's nothing better than knowing our products have brought a smile to someone's face and made a lovely gift.

We're also pleased to hear that your order arrived quickly and on time. Providing a smooth shopping experience from order to delivery is something we always strive for. ✨

Thank you for your kind words and support. We hope your daughters-in-law continue to enjoy their beauty treats, and we look forward to helping you with more gift-worthy surprises in the future! 🎀💖✨

Resposta da ROCCABOX

15/06/2026

Thank you for taking the time to leave your feedback. 💗

We're sorry to hear that you were disappointed with the perceived value of your Mystery Box. While we're pleased to hear that you found the products themselves to be of reasonable quality, we're sorry that the contents did not meet your expectations.

The advertised value is based on the brands' official RRPs; however, we understand that customers may compare products against current retail pricing and promotions available elsewhere, which can affect how the overall value is perceived.

We appreciate your honest feedback and have shared your comments with our team as we continue reviewing and improving our mystery box offers and customer experience. Thank you for sharing your thoughts with us. 🎀

Resposta da ROCCABOX

15/06/2026

Thank you so much for the 5 stars! 💗

We're delighted to hear that you were pleased with both the packaging and the value of your box. 😊

We take great care to ensure every ROCCABOX arrives beautifully presented, so it's wonderful to know this was reflected in your experience.

Thank you for your lovely feedback and support. We hope you enjoy all of your beauty treats and discover some new favourites along the way! 🎀✨

Resposta da ROCCABOX

15/06/2026

Thank you so much for the wonderful 5-star review! 💗

We're delighted to hear that you're enjoying the variety in our boxes and that you find the product selection more interesting than other subscription boxes. 😊

One of our goals is to introduce our customers to a diverse mix of beauty products and brands, so it's fantastic to know that the eclectic curation is something you value and look forward to.

Thank you for your continued support and lovely feedback. We can't wait to bring you more exciting beauty discoveries in future boxes! 🎀✨

Resposta da ROCCABOX

15/06/2026

Thank you so much for the 5 stars! 💗

We're delighted to hear that your order arrived quickly and that you were pleased with the quality of the products included. 😊

It's wonderful to know that you felt the box offered great value for money through the Sky promotion and that you had a positive experience overall.

Thank you for your lovely feedback and support. We hope you enjoy all of your beauty treats and discover some new favourites along the way! 🎀✨

Resposta da ROCCABOX

15/06/2026

Thank you so much for the wonderful 5-star review! 💗

We're delighted to hear that this was your first experience with ROCCABOX and that both boxes felt like great value for money. 😊

It's lovely to know that your orders arrived quickly, were nicely presented, and that you're already seeing fantastic results from the probiotic skincare. Hearing that it gave your skin the pick-me-up it needed is exactly what we love to hear! ✨

We're also pleased that you enjoyed the surprise element of the boxes and found some exciting new products to discover. We hope you love the hair products just as much when you get the chance to try them.

Thank you for your lovely feedback and support. We look forward to treating you to more beauty discoveries in the future! 🎀💗

Resposta da ROCCABOX

15/06/2026

Thank you so much for the wonderful 5-star review! 💗

We're delighted to hear that you loved this box and that the product selection was such a great fit for you. 😊

One of our favourite things is helping customers discover products they'll genuinely enjoy and use, so it's fantastic to hear that you're getting great use out of everything included.

Thank you for your lovely feedback and support. We can't wait to bring you more beauty discoveries in future boxes! 🎀✨

Resposta da ROCCABOX

15/06/2026

Thank you so much for the 5 stars! 💗

We're delighted to hear that you felt the box offered great value for money. Even better, we're thrilled to hear it earned you plenty of brownie points with your wife! 😊🎁

There's nothing we love more than helping our customers find the perfect gift and creating those special surprise moments.

Thank you for your lovely feedback and support. We hope to help you score even more brownie points in the future! 🎀✨