Always a lovely surprise each month. I have also found some decent products and ingredients that I wouldn't have come across without this selection box that have helped serious and difficult condition... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Bought this through sky promotion for a good price. When it arrived it was full of goodies and i can honestly say everything was lovely quality, the scents were beautiful ( but small), face cream love... Ver mais
Did not receive the products ordered! Requesting a refund as disappointed with the service. Purchased 28th May they said it was dispatched on 31st May (in an email), after chasing twice they admitt... Ver mais
A empresa respondeu
Applied to a Sky offer for a Roccabox selection worth up to £200. Thought it would be a nice surprise for my wife. At £20 it was an offer too good to be true and of course it was. Five items two of wh... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
ROCCABOX is the UK’s original discovery box for all things beauty — delivering a curated edit of must-have products straight to your door every month. Our mission is simple: to help you discover new favourites from trusted, trending, and emerging beauty brands without the guesswork. Each ROCCABOX is hand-picked by our in-house beauty team, bringing you a mix of skincare, makeup, body care, and hair heroes from cult classics to indie gems. Whether you’re a skincare minimalist, makeup lover, or self-care queen, every box is designed to surprise, delight, and inspire your routine. We’ve partnered with hundreds of brands — from cult favourites to emerging innovators — ensuring every box delivers unbeatable value and genuine discovery. From monthly subscriptions to limited-edition and mystery boxes, ROCCABOX is your go-to destination for discovering what’s next in beauty. Loved by thousands, trusted by brands, and always powered by passion — beauty discovery starts here.
Unbox What’s Next in Beauty
Escrito pela empresa
- Discover new favourites from trusted and trending beauty brands.
- Each month, we curate a mix of skincare, makeup, and wellness heroes from brands you love and new ones to discover. From limited editions to mystery boxes, ROCCABOX makes beauty discovery effortless.
The ROCCABOX Promise
Because every box should feel as good as it looks.
We guarantee every ROCCABOX contains only authentic, high-quality products from trusted brands. Each box is hand-packed with care, inspected for quality, and delivered straight to your door.
If something arrives damaged, missing, or not quite right — our customer care team will put it right, quickly and fairly. You can always count on us for genuine products, secure delivery, and a service that puts you first.
Because beauty discovery should be exciting, not uncertain.
Informações de contacto
London, Reino Unido
- info@roccabox.co.uk
- roccabox.co.uk
Unbox What’s Next in Beauty
3,6
Aceitável
633 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da ROCCABOX
Thank you so much for the 5 stars! 💗
We’re thrilled to hear you love the products and found them to be such good quality. That’s exactly what we aim to deliver with every ROCCABOX.
Thank you for your lovely feedback and support — we hope to treat you again soon! 🎀
The contents of the boxes were not of the value advertised
The contents of the boxes were advertised as containing items worth £200+, no way are the ones I received any where near that value. Delivery was slow, took 10 days to arrive, not impressed!
27 de maio de 2026
Resposta da ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We’re sorry to hear you were disappointed with both the perceived value of the box and the delivery experience. The advertised value is based on the brands’ official RRPs, however we understand that the products you received did not feel reflective of the advertised £200+ value.
We’re also sorry to hear your order took longer to arrive than expected. We know how important timely delivery is, especially when you’re looking forward to receiving your box.
Your feedback regarding both the product selection and delivery times has been shared with our team as we continue reviewing and improving our customer experience. 🎀
I truly was pleasantly surprised …
I truly was pleasantly surprised …
Really great products
3 de junho de 2026
Resposta da ROCCABOX
Thank you so much for the 5 stars! 💗
We’re delighted to hear you were pleasantly surprised and enjoyed the products. That’s exactly the reaction we hope for when customers open their ROCCABOX! 😊
Thanks for the lovely feedback, and we hope to treat you again soon. 🎀
Middle of the road
I'm sorry but for me the boxes aren't cutting it. Your high value item isn't worth it for me seeing the big cleanser I've seen so many times. We get a conditioner in a box rarely a shampoo so we should go out really and buy the full priced shampoo ? Well really no I would rather have an ample sized travel set than this. Seasonally wrong it's off season . I have impulse buying disorder I buy all the boxes and your subscription box to me is nothing like the box I bought without a subscription you know the lure me in product . To me your box falls way short and I will be cancelling when I remember how to thanks to the stroke I had after COVID my knowledge isn't affected and 40 years of retail experience just short term memory and impulse control I could go on for hours discontinued lines are a big one Avant products are amazing and their rrps are real I buy from them they give me £25 off my nest order , same stuff as in the boxes but some 8nngkass jars but Avant is a company most haven't heard of so women out there 40 plus try Avant it's worth it even and most definately in these subscription boxes but always remember you can cancel I will be as soon as I remember lol
2 de junho de 2026
Resposta da ROCCABOX
Thank you for taking the time to leave such detailed feedback. 💗
We’re sorry to hear that the subscription boxes haven’t been meeting your expectations. We genuinely appreciate your honesty and the insights you’ve shared from both a customer perspective and your many years of retail experience.
We understand your comments regarding product repetition, the balance of haircare products, seasonal relevance, and the difference between some of our one-off limited edition boxes and the monthly subscription experience. While we aim to offer a mixture of discovery, value, and variety, we appreciate that the product selection hasn’t felt as exciting or relevant for you as you’d hoped.
We’re also grateful for your recognition of brands such as Avant and for sharing your thoughts on how product value is perceived by subscribers. Feedback like yours is invaluable and helps us review future box curation and customer expectations.
Thank you again for your support and for taking the time to share such thoughtful feedback with us. We wish you all the very best. 🎀
Lack of variation
I ordered two boxes and found a couple of the same products in both boxes. Also, didn't find it was varied enough as got 3 different types of lip glosses.
2 de junho de 2026
Resposta da ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We’re sorry to hear the contents didn’t feel varied enough for you. We understand how receiving duplicate products across two boxes can be disappointing, and we appreciate your comments regarding the number of similar lip products included.
We always aim to provide a balanced mix of beauty and skincare products, so your feedback regarding product variety and duplication has been shared with our team for review. Thank you for sharing your experience with us. 🎀
The products and quality are absolutely…
The products and quality are absolutely amazing and for the price that it came in the Roccobox absolutely surprised me. I’m usually very sceptical so I do not order a product unless I have tried and tested them. However, when I saw the offer for £20, I thought let’s give it a try and I was not disappointed.
26 de maio de 2026
Resposta da ROCCABOX
Thank you so much for the wonderful 5-star review! 💗
We’re delighted to hear the products and quality exceeded your expectations. It’s especially lovely to know that, despite being sceptical at first, you decided to give us a try and weren’t disappointed! 😊
We work hard to bring great products and value to our customers, so it’s fantastic to hear that the box surprised you in such a positive way.
Thank you for your support, and we hope to treat you again soon! 🎀
Utter shambles of a misleading offer
Very disappointed with their so called ‘SKY VIP SURPRISE BOX WORTH OVER £200, what a misleading offer and a great let down.
After researching the RRP of each the 5 small random products I was sent they turned out to be not only well under £200+ but barely £100 worth.
I actually highly doubt that anyone would pay for these the actual overpriced RRP that you claim they’re worth, probably that’s how they ended up where they are, to be bought ‘blindfolded’ by the unsuspecting public after being lured into an ‘unmissable deal’ under false pretences.
Amongst some odd blemish face oil and some random scalp oil there was an awful anemic looking light brown shade lipstick of some leftover stock that I believe no one in their right mind would actually purchase or use.
I understand that these are randomly picked lucky dip items but maybe at least you guys should try to make the effort of matching the items overall value to the price you claim they are worth on your website!?
I have received many beauty boxes from various companies in the past and the contents were always exciting and they made me very happy.
To say that this box was utter shambles would be an understatement, alongside their poor ‘copy and paste’ customer service support.
19 de maio de 2026
Resposta da ROCCABOX
Thank you for taking the time to leave such detailed feedback. 💗
We’re sorry to hear that the Sky VIP Mystery Box was such a disappointment for you. We understand that when purchasing a box advertised with a significant product value, there is an expectation that the contents will feel exciting, worthwhile, and reflective of that value.
The advertised value is based on the brands’ official RRPs, however we appreciate that customers may compare products against current retail pricing, promotional pricing, and their own perception of desirability and usefulness. We also recognise that product preferences vary greatly, and it’s disappointing to hear that several of the items included were not suitable for you.
We are particularly sorry that your experience with our customer service team left you feeling unsupported. We strive to provide helpful and professional assistance to all customers, and we regret that this was not your experience.
Your feedback regarding product selection, perceived value, and customer service has been shared with our team as we continue reviewing and improving our mystery box offers and overall customer experience. 🎀
I really enjoy my subscription
I really enjoy my subscription, the quality varies enormously. This month wasn't as good as other months but overall they usually have a good selection of usually full sized products.
1 de maio de 2026
Resposta da ROCCABOX
Thank you so much for the 5 stars! 💗
We’re delighted to hear you really enjoy your subscription and keep coming back each month. We appreciate your honest feedback too — while not every box will be everyone’s favourite, we’re glad that overall you’ve found the quality and selection to be strong, with plenty of full-sized products to enjoy.
Thank you for your continued support, and we can’t wait to surprise you with future boxes! 🎀
Roccabox - Summer - Low Quality Products
Purchased via Sky VIP and very disappointed with the products delivered. Not one product I could see myself using and very strong and unpleasant perfume from the body cream & lip treatment. Products look cheap rather than luxury. It has been a waste of money.
3 de junho de 2026
Opinião espontânea
Resposta da ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We’re sorry to hear you were disappointed with the Summer Mystery Box and that the products weren’t a good match for your preferences. We appreciate that fragrance is very personal, and what works for one customer may not work for another.
Our mystery boxes are designed to introduce customers to a mix of brands and products, including both established and emerging names, but we understand that the selection you received did not deliver the experience you were hoping for.
Your feedback regarding the product choice, fragrance profiles, and overall perception of quality has been shared with our team as we continue reviewing and improving our mystery box offers. 🎀
Turned up quickly
Turned up quickly. Contents disappointing. Would probably not get this again.
22 de maio de 2026
Resposta da ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We’re pleased to hear your order arrived quickly, but we’re sorry that the contents didn’t meet your expectations. We always aim to provide an enjoyable mix of products and a positive unboxing experience, so it’s disappointing to hear this box wasn’t the right fit for you.
Your feedback has been shared with our team as we continue reviewing and improving our product selection and customer experience. 🎀
We had an offer through sky that…
We had an offer through sky that advertised over £200s worth of stuff. What we got sent wasn't even worth half that .
22 de maio de 2026
Resposta da ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We’re sorry to hear you were disappointed with the contents of your Sky offer box. The advertised value is based on the brands’ official RRPs, however we understand that the products you received did not feel reflective of the advertised £200+ value.
We appreciate your comments regarding the perceived value of the box and have shared your feedback with our team as we continue reviewing and improving our mystery box offers. Thank you for sharing your experience. 🎀
Never again
Erm, No! Won't ever purchase again. The creams I received rrp £89.00, but, £9.99 each on Amazon. A face mask i received is in Superdrug for £2!! Normal price!
I priced it all up at £73 but they priced it up as £214. I know they will answer saying it is based on RRP, bla bla bla, and quite honestly, I took a chance, lesson learnt. But, I was actually quite excited about it and it was a let down.
2 de junho de 2026
Opinião espontânea
Resposta da ROCCABOX
Thank you for taking the time to leave such detailed feedback. 💗
We’re sorry to hear the Mystery Box left you feeling disappointed, especially as you were excited to receive it. We understand how frustrating it can be when the contents don’t align with your expectations.
The advertised value is based on the brands’ official RRPs, however we appreciate that many products may also be available through retailers and marketplaces at discounted prices, which can affect how the overall value is perceived. We also recognise that excitement and enjoyment are a big part of the mystery box experience, and we’re sorry this one didn’t deliver that for you.
Your feedback regarding product selection, sizing, and perceived value has been shared with our team as we continue reviewing and improving our mystery box offers. 🎀
It's not good value to me
Bought as a present for friend, I figured the £200 worth of cosmetics for £23.95 would be a decent buy. I was wrong, the 5 small items arrived and looking online, you'd be hard pressed to pay sub £50. I'm unhappy because the marketing pushes the value of this box stating you'll get a killer deal and save £££. You won't, the stuff you'll get is stuff you possibly wouldn't even buy. Feel cheated
2 de junho de 2026
Opinião espontânea
Resposta da ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We’re sorry to hear the Mystery Box didn’t meet your expectations as a gift. We understand that when purchasing a box advertised with a high product value, you expect the contents to feel both impressive and worthwhile for the recipient.
The advertised value is based on the brands’ official RRPs, however we appreciate that retail discounts available elsewhere and personal product preferences can impact how that value is perceived. We’re disappointed to hear that the selection you received didn’t provide the experience you were hoping for.
Your feedback regarding product choice, perceived value, and the overall gifting experience has been shared with our team as we continue reviewing and improving our mystery box offers. 🎀
It says £200 plus worth of items but…
It says £200 plus worth of items but really it's 4 small sized products
9 de maio de 2026
Resposta da ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We’re sorry to hear the Mystery Box didn’t meet your expectations. Our mystery boxes are designed to include a mix of products and sizes, with the advertised value based on the brands’ official RRPs. However, we completely understand that the box still needs to feel worthwhile and exciting when it arrives.
We appreciate your comments regarding the product sizes and overall value perception, and your feedback has been shared with our team as we continue reviewing and improving our mystery box offers. 🎀
Roccabox mystery box
Thought I’d try this for the wife, one Off mystery box contents were worth £200 (apparently) five items came in the box, when I priced them up individually the total was £47 better than the £24 I paid but not anywhere near the 200 also not items she would have purchased herself,
So just be aware
2 de junho de 2026
Opinião espontânea
Resposta da ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We’re sorry to hear the Mystery Box wasn’t the right fit for your wife. Our mystery boxes are designed to offer a surprise selection of products and brands at a reduced price, but we understand that personal preferences play a big part in how the contents are received.
The advertised value is based on the brands’ official RRPs, although we appreciate that the value and product selection did not meet your expectations on this occasion. Your feedback regarding both the perceived value and product mix has been shared with our team as we continue reviewing and improving our mystery box offers. 🎀
I wasn’t happy with the box I received
I wasn’t happy with the box I received, I think I had 5 products in it, this box stated products worth over £200+ but I’ve looked at the RRP for them and it all comes to under £170, i did email your company to complain which I received an apology because I wasn’t happy, I will NEVER order 1 of these boxes again, each one is different, I mean some people purchased the same offer I did and received a hell of a lot more, just a lucky dip really
20 de maio de 2026
Resposta da ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We’re sorry to hear you were disappointed with the box you received. Our mystery boxes are designed to contain varying product combinations, which means contents can differ from box to box. The advertised value is based on the brands’ official RRPs, although we appreciate that the value and overall experience did not meet your expectations on this occasion.
We’re pleased our team was able to respond to your concerns, but we’re sorry we weren’t able to change your overall impression. Your feedback regarding product selection, value perception, and consistency between boxes has been shared with our team as we continue reviewing and improving our mystery box offers. 🎀
Resposta da ROCCABOX
Thank you so much for the 5 stars! 💗
We’re so glad you enjoyed your ROCCABOX — “excellent stuff” is exactly what we love to hear! 😊
Thanks for the lovely feedback, and we hope to treat you again soon. 🎀
Fast postage, great products at a great price
Fast postage, great products at a great price!
18 de maio de 2026
Resposta da ROCCABOX
Thank you so much for the 5 stars! 💗
We’re delighted to hear you were happy with the fast delivery, great products, and fantastic value. That’s exactly what we aim for with every ROCCABOX.
Thanks for the lovely feedback, and we hope to treat you again soon! 🎀
Great value and speedy delivery…
Great value and speedy delivery excellent quality
13 de abril de 2026
Resposta da ROCCABOX
Thank you so much for the 5 stars! 💗
We’re delighted to hear you found the box great value, with speedy delivery and excellent quality products. That’s exactly what we aim for with every ROCCABOX.
Thanks for the lovely feedback, and we hope to treat you again soon! 🎀
It was ok
It was ok. Definitely worth the £20 but not sure I would have paid the £200 price tag for the products I received. Eye palette alone was worth it. Don’t think I’ll be purchasing another.
19 de maio de 2026
Resposta da ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We’re pleased to hear you felt the box offered good value for the £20 purchase price and that you enjoyed the eye palette in particular.
We’re sorry, however, that the overall selection didn’t quite win you over. The advertised value is based on the brands’ official RRPs, but we appreciate that personal preference and perceived value play a big part in the overall experience. Thank you for sharing your honest thoughts — they’ve been passed on to our team as we continue reviewing and improving our boxes. 🎀
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.