Bought this through sky promotion for a good price. When it arrived it was full of goodies and i can honestly say everything was lovely quality, the scents were beautiful ( but small), face cream love... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I was pretty pleased with Julys box. I have skipped the last three boxes because I was sick of the same products or lack of things in the box that I’d use. I particularly like the floral street perfum... Ver mais
A empresa respondeu
Did not receive the products ordered! Requesting a refund as disappointed with the service. Purchased 28th May they said it was dispatched on 31st May (in an email), after chasing twice they admitt... Ver mais
A empresa respondeu
I bought through an offer with Sky - this was my second mystery box and, once again, I wasn't disappointed. A good selection of quality products at a very reasonable price. Happy returning customer!... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
ROCCABOX is the UK’s original discovery box for all things beauty — delivering a curated edit of must-have products straight to your door every month. Our mission is simple: to help you discover new favourites from trusted, trending, and emerging beauty brands without the guesswork. Each ROCCABOX is hand-picked by our in-house beauty team, bringing you a mix of skincare, makeup, body care, and hair heroes from cult classics to indie gems. Whether you’re a skincare minimalist, makeup lover, or self-care queen, every box is designed to surprise, delight, and inspire your routine. We’ve partnered with hundreds of brands — from cult favourites to emerging innovators — ensuring every box delivers unbeatable value and genuine discovery. From monthly subscriptions to limited-edition and mystery boxes, ROCCABOX is your go-to destination for discovering what’s next in beauty. Loved by thousands, trusted by brands, and always powered by passion — beauty discovery starts here.
Unbox What’s Next in Beauty
Escrito pela empresa
- Discover new favourites from trusted and trending beauty brands.
- Each month, we curate a mix of skincare, makeup, and wellness heroes from brands you love and new ones to discover. From limited editions to mystery boxes, ROCCABOX makes beauty discovery effortless.
The ROCCABOX Promise
Because every box should feel as good as it looks.
We guarantee every ROCCABOX contains only authentic, high-quality products from trusted brands. Each box is hand-packed with care, inspected for quality, and delivered straight to your door.
If something arrives damaged, missing, or not quite right — our customer care team will put it right, quickly and fairly. You can always count on us for genuine products, secure delivery, and a service that puts you first.
Because beauty discovery should be exciting, not uncertain.
Informações de contacto
London, Reino Unido
- info@roccabox.co.uk
- roccabox.co.uk
Unbox What’s Next in Beauty
3,5
Aceitável
629 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da ROCCABOX
Thank you so much for the 5 stars! 💗
We're delighted to hear that your wife is very pleased with the box. There's nothing better than knowing the products have been well received and enjoyed! 😊
Thank you for your lovely feedback and support. We hope your wife enjoys discovering all of her new beauty treats. 🎀
Resposta da ROCCABOX
Thank you so much for the 5 stars! 💗
We're absolutely delighted to hear that receiving your ROCCABOX brings you joy each time it arrives. That's exactly the feeling we hope to create with every box – a little moment of excitement, discovery and self-care landing on your doorstep. 😊
Thank you for your wonderful support and for being part of the ROCCABOX community. We can't wait to bring you more beauty treats in the months ahead! 🎀
The products are not good not in…
The products are not good not in English either. Had skin reaction to 3 of the products
29 de maio de 2026
Resposta da ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that you were disappointed with the products you received and that some of them were not suitable for you. We're particularly concerned to hear that you experienced skin reactions after using certain products.
Customer safety is extremely important to us. If you have not already done so, we would encourage you to contact our customer service team with details of the products involved and any photographs you may have, so that we can investigate this further with the relevant brand partners.
We're also sorry to hear that some of the product information did not meet your expectations. Your feedback has been shared with our team as we continue reviewing and improving our customer experience.
Thank you for bringing this to our attention. 🎀
Always a very luxurious mystery box…
Always a very luxurious mystery box with products I actually use that I am being introduced too. Always look forward to receiving them.
29 de maio de 2026
Resposta da ROCCABOX
Thank you so much for the wonderful 5-star review! 💗
We're delighted to hear that you continue to enjoy our mystery boxes and find them to be such a luxurious treat. It's especially lovely to know that you're discovering new products that you genuinely use and enjoy. 😊
Creating that sense of excitement and introducing our customers to new beauty favourites is exactly what we aim for, so hearing that you always look forward to receiving your boxes means the world to us.
Thank you for your continued support, and we can't wait to surprise you with more beauty discoveries soon! 🎀
Products were ok but only worth the £20…
Products were ok but only worth the £20 at most that I paid !
5 de junho de 2026
Resposta da ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're pleased to hear that you found the products to be okay and that you felt the box was worth the price you paid. However, we're sorry to hear that the contents didn't exceed your expectations or provide the level of value you were hoping for.
The advertised value is based on the brands' official RRPs, though we understand that perceived value can vary depending on the products received and individual preferences.
We appreciate your honest feedback and have shared your comments with our team as we continue reviewing and improving our mystery box offers. Thank you for sharing your experience with us. 🎀
It was definitely worth the 20 pound
It was definitely worth the 20 pound, I really liked my box , I even had a look at how much the products where online at it would of cost me 273 pounds, so yep im happy 😊
5 de junho de 2026
Resposta da ROCCABOX
Thank you so much for the wonderful 5-star review! 💗
We're delighted to hear that you loved your box and felt it was fantastic value for money. It's especially lovely to hear that you took the time to look up the products and were so pleased with the value you received. 😊
One of the things we love most about ROCCABOX is helping customers discover exciting beauty products at a fraction of their combined value, so we're thrilled your box exceeded expectations.
Thank you for your lovely feedback and support. We hope to treat you to more beauty favourites again soon! 🎀
Roccabox
I found that the products seemed to be quite random.
The individual items could so be purchased for a similar price to to total box.
29 de maio de 2026
Resposta da ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that the product selection felt a little random for you. Our mystery boxes are designed to include a variety of beauty products across different categories, giving customers the opportunity to discover new brands and products they may not otherwise have tried.
We also appreciate your comments regarding the overall value of the box. The advertised value is based on the brands' official RRPs; however, we understand that perceived value can vary depending on the products received and where they may be available elsewhere.
Your feedback has been shared with our team as we continue reviewing and improving our mystery box offers. Thank you for sharing your thoughts with us. 🎀
Very poor
The box mainly contained sample type items and was no where near the prompted £200 it was suggesting
5 de junho de 2026
Resposta da ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that you were disappointed with the contents of your Mystery Box. Our boxes are designed to include a mix of product sizes and brands, however we understand that the selection you received did not meet your expectations.
The advertised value is based on the brands' official RRPs; however, we appreciate that customers may compare products against current retail pricing and their own perception of value, which can affect the overall experience.
We're sorry that the box did not feel reflective of the advertised £200+ value for you. Your feedback regarding both the product sizes and perceived value has been shared with our team as we continue reviewing and improving our mystery box offers.
Thank you for sharing your thoughts with us. 🎀
Resposta da ROCCABOX
Thank you so much for the 5 stars! 💗
We're delighted to hear your order arrived quickly and that your daughter is delighted with the products. Knowing we've helped put a smile on someone's face is exactly what we love to hear! 😊
Thank you for your lovely feedback and support. We hope she enjoys all of her beauty treats! 🎀
Didn't get any recognised brands
Didn't get any recognised brands and products didnt equate to the premium price advertised
5 de junho de 2026
Resposta da ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that the box didn't meet your expectations. Our mystery boxes are designed to introduce customers to a mix of both established and emerging beauty brands, but we understand that the selection you received did not include brands that were familiar to you.
We're also sorry that the contents did not feel reflective of the premium value advertised. The advertised value is based on the brands' official RRPs; however, we appreciate that perceived value is just as important to the overall experience.
Your feedback regarding both the brand selection and perceived value has been shared with our team as we continue reviewing and improving our mystery box offers. Thank you for sharing your thoughts with us. 🎀
Disappointing - sky VIP
Bought as a sky VIP customer and will not be returning to buy future products. The selection of the box was so disappointing. The 'value' is calculated by RRPs provided by the brands, so you can easily buy almost all of the products for under £10 on amazon - I was able to find all the products for under £50 online - not the £200 value as advertised. The reply from customer service whilst prompt was condescending and dismissive. However I appreciate I got a reply as I can see from other reviews many don't even hear back. The quality of product was poor - all unknown brands (as someone who buys luxury beauty products from spaceNK, Liberty and Keihls- this box was not up to standards - maybe a nice gift for a teenager.
9 de junho de 2026
Opinião espontânea
Resposta da ROCCABOX
Thank you for taking the time to leave such detailed feedback. 💗
We're sorry to hear that the Sky VIP Mystery Box did not meet your expectations. We understand that customers have different preferences and expectations when it comes to beauty products, particularly those who are familiar with premium beauty retailers and luxury brands.
The advertised value of our mystery boxes is based on the brands' official RRPs. However, we appreciate that products may also be available through other retailers and marketplaces at discounted prices, which can affect how the overall value is perceived.
We're also disappointed to hear that your interaction with our customer service team left you feeling dissatisfied. We always aim to provide helpful, professional support and are sorry that this was not your experience.
Your feedback regarding the product selection, perceived value, and customer service experience has been shared with our team as we continue reviewing and improving our mystery box offers and overall customer experience. Thank you for sharing your thoughts with us. 🎀
Said +£200 worth of stuff more like £30
5 de junho de 2026
Resposta da ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear you were disappointed with the contents of your box. The advertised value is based on the brands' official RRPs, however we understand that customers may compare products against current retail pricing and promotions available elsewhere, which can affect how the overall value is perceived.
We appreciate your comments regarding the perceived value of the products received and are sorry that the box did not meet your expectations. Your feedback has been shared with our team as we continue reviewing and improving our mystery box offers.
Thank you for sharing your experience with us. 🎀
Not impressed at all
Unfortunately I was not impressed at all with £20 box I received, absolutely nothing was suitable for me to use, I have gifted it all away complete waste of money for me but you live & learn I wont be trying something like this again.
28 de maio de 2026
Resposta da ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that the Mystery Box wasn't the right fit for you. As our mystery boxes contain a surprise selection of products, we understand that personal preferences play a big part in how the contents are received, and we're disappointed to hear that none of the products suited your needs.
While we're pleased the items were able to be gifted and enjoyed by others, we're sorry that your own experience left you feeling disappointed. Your feedback regarding the product selection has been shared with our team as we continue reviewing and improving our mystery box offers.
Thank you for sharing your thoughts with us. 🎀
Resposta da ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that you felt the products were not worth the money. We always aim to provide customers with great value and an enjoyable experience, so it's disappointing to learn that the box did not meet your expectations.
We appreciate your feedback and have shared your comments with our team as we continue reviewing and improving our product selection and mystery box offers.
Thank you for sharing your thoughts with us. 🎀
Didn’t think the items in the box was…
Didn’t think the items in the box was worth the value I was supposed to be saving
5 de junho de 2026
Resposta da ROCCABOX
Thank you for taking the time to leave your feedback, Juli. 💗
We're sorry to hear that the box didn't meet your expectations in terms of value. The advertised value is based on the brands' official RRPs; however, we understand that perceived value can vary depending on the products received and individual preferences.
We appreciate your honest feedback and are sorry that the contents did not feel reflective of the savings you were expecting. Your comments have been shared with our team as we continue reviewing and improving our mystery box offers.
Thank you for sharing your experience with us. 🎀
I purchase a mystery box for a present…
I purchase a mystery box for a present but the box was squashed and I was disappointed with the selection of products.
4 de junho de 2026
Resposta da ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that your Mystery Box didn't meet your expectations, particularly as it was purchased as a gift. We also apologise that the box arrived squashed, as we appreciate how important presentation is when giving a gift to someone special.
We're disappointed to hear that the product selection wasn't what you had hoped for. Our mystery boxes are designed to offer a surprise assortment of products and brands, but we understand that not every selection will suit every recipient.
Your feedback regarding both the packaging and product selection has been shared with our team as we continue reviewing and improving our mystery box experience. Thank you for sharing your thoughts with us. 🎀
Delivery/Contents
I paid for delivery on a Wednesday, it did not arrive until the weekend.
The contents of the box were between £70-100, when it is advertised as £200.
A bit disappointed as this was a gift, but still a decent deal.
5 de junho de 2026
Resposta da ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that your order took longer to arrive than expected, particularly as it was intended as a gift. We understand how disappointing this can be when you're looking forward to giving it to someone special.
We're also sorry that the contents did not meet your expectations. The advertised value is based on the brands' official RRPs, however we appreciate that perceived value can vary depending on the products received and current retail pricing available elsewhere.
We do appreciate your acknowledgement that the box still represented good value overall, and we're grateful for your feedback regarding both the delivery experience and product selection. Your comments have been shared with our team as we continue reviewing and improving our mystery box offers. 🎀
SKY promotion
I looked the items up and they did not come to the £200 plus pounds as advertised. Because it was a SKY promotion the contents of the box was a suprise and they were okay although the mascara primer is already dry. I would choose another box to try if I knew what was in it. Okay experience.
4 de junho de 2026
Resposta da ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're pleased to hear that, overall, your experience was okay and that you enjoyed some of the products included in the Sky promotion box.
We're sorry to hear that the contents did not feel reflective of the advertised £200+ value. The advertised value is based on the brands' official RRPs, however we understand that customers may compare products against current retail pricing and promotions available elsewhere.
We're also sorry to hear that the mascara primer was not in the condition you expected. If you haven't already done so, please contact our customer service team who will be happy to look into this for you.
Thank you for your feedback regarding both the product selection and the mystery box format. We appreciate your comments and have shared them with our team as we continue reviewing and improving our offers. 🎀
Not worth the money supposedly£200+…
Not worth the money supposedly£200+ worth of products through sky vip rewards looks like testers and samples very disappointing no more sky vip rewards for me
28 de maio de 2026
Resposta da ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We’re sorry to hear you were disappointed with the Sky VIP Mystery Box. Our mystery boxes are designed to include a mix of products and sizes, with the advertised value based on the brands’ official RRPs. However, we understand that the products you received did not feel reflective of the advertised value or meet your expectations.
We appreciate your comments regarding the product selection and perceived value, and your feedback has been shared with our team as we continue reviewing and improving our mystery box offers. Thank you for sharing your experience with us. 🎀
Such good value for money and really…
Such good value for money and really good products
4 de junho de 2026
Resposta da ROCCABOX
Thank you so much for the 5 stars! 💗
We’re delighted to hear you found the box such great value for money and enjoyed the products inside. That’s exactly what we aim to deliver with every ROCCABOX.
Thank you for your lovely feedback and support — we hope to treat you again soon! 🎀
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.