Rockbrossport Opiniões 

301
TrustScore: 4 em 5

4,1

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Good product, excellent customer support. Take care with sizing, I ordered a long sleeve cycle top L and it arrived quickly but was too small. Customer service very helpful, arranged return (free)... Ver mais

Classificada 4 em 5 estrelas

I bought these glasses, as I have a different style from Rockbros and I use the myopia frame with bi focal lenses in for long distance and short for seeing my computer whilst riding. These are more s... Ver mais

Classificada 4 em 5 estrelas

Ordered a lightweight summer long-sleeve cycling jersey. Quality good but beware, sizing comes up small. I’m a medium-large, tall/thin, so normally order a large (e.g. Helly Hansen) but the RockBros... Ver mais

Classificada 2 em 5 estrelas

Service was good but unfortunately product not so. Purchased an out front mount that attached to handlebar bracket to resolve a slipping garmin mount. However, spacers were too long to be used and una... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de bicicletas
  2. Loja de acessórios para bicicletas

Escrito pela empresa

ROCKBROS: Enhancing Every Ride with Quality, Comfort, and Affordability. At ROCKBROS, we are driven by a passion for cycling and a mission to make high-quality gear accessible to all. Founded by cyclists for cyclists, we design products that meet the needs of every rider—from casual commuters to dedicated athletes. Our gear is built with superior durability, unmatched comfort, and innovative designs, ensuring every journey is enjoyable and worry-free. With a commitment to affordability, we offer top-notch products at prices that won't break the bank, along with exclusive member benefits. Every piece of ROCKBROS gear undergoes rigorous testing and meticulous refinement, blending functionality with style to elevate your cycling experience. Whether you're conquering mountain trails or navigating city streets, trust ROCKBROS to deliver gear that performs at the highest standards. Join a community of riders who value quality, transparency, and a shared love for the sport. Discover the freedom of the ride with ROCKBROS—crafted for adventure seekers and everyday explorers alike.


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

301 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 91% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,1

Todas as opiniões

(301)

200 opiniões nos últimos 12 meses

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Classificada 3 em 5 estrelas

Took a while for customs to release the order.

Took a while to arrive due to customs sitting on the order but the product works well. Rockbrossport were very supportive chasing the order.

29 de junho de 2026
Opinião espontânea
logótipo da Rockbrossport

Resposta da Rockbrossport

Hi, we’re very sorry that you received a review request before your order arrived. We understand how frustrating this must be.

Please contact us with your order number at [service@rockbrossport.co.uk], and we’ll check the tracking details for you as soon as possible.

Classificada 3 em 5 estrelas

Good product for what you pay...

The product arrived slowly; it took weeks because nowhere was it stated that it would be shipped from China and not from Europe. I believe there is a lack of transparency, and I will not buy from the official website again. Maybe from Amazon instead, but I’m not sure yet.

23 de junho de 2026
Opinião espontânea
logótipo da Rockbrossport

Resposta da Rockbrossport

Hi, thank you for your feedback. We’re glad to hear that you found the product good for the price, but we’re very sorry for the slow delivery and the lack of clear communication.

We normally ship orders from our overseas warehouse where stock is available. Unfortunately, the overseas warehouse stock for your item was temporarily insufficient, so your order was shipped from China instead. We sincerely apologise that this was not discussed with you in advance and that it caused a much longer delivery time than expected.

We understand your disappointment and will work to improve our stock updates and communication. If you need any further help, please contact us with your order number at [service@rockbrossport.co.uk]

Classificada 4 em 5 estrelas

Polarised and photo chromic sunglasses

The glasses arrived in time. They are sturdy and strong as too many off my sunglasses arms have broken in the past.

I love that they change to dark instantly when the weather is bright. I also love that they are polarised to stop glare.

28 de junho de 2026
Opinião espontânea
Classificada 3 em 5 estrelas

Not a great product

Service, delivery and communication were good, but the product isn't great. It seems designed more for asthetics than functionality. Bottles need to be at exactly the correct angle to go into the cage, which isn't easy when on the move.

21 de junho de 2026
Opinião espontânea
logótipo da Rockbrossport

Resposta da Rockbrossport

Hi, thank you for your honest feedback. We’re glad to hear that the service, delivery, and communication were good, but we’re sorry that the product did not meet your expectations.

We understand your point about the bottle needing to be inserted at a precise angle, especially while riding. Functionality and ease of use are very important, and we’ll pass your feedback to our product team for review and improvement.

If you would like us to look into this further, please contact us with your order number and any photos or details of your setup at [service@rockbrossport.co.uk]

Classificada 5 em 5 estrelas

Fantastic service from start to finish

Fantastic service from start to finish. Special mention to Livia for her quick responses after a problem with delivery was sorted immediately with no hesitation. The bike holder I ordered is strong and looks perfect on the roof of my car. Very impressed. Will be buying more from this company in the future.

Oliver

19 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Very happy!

Bit slow delivery...
The product is amazing very happy with it! Easy to use. Ask the team for advice about adaptors before you order, otherwise you have to wait....
I ordered the 2 bike rack. For my bike needed different adaptor but my daughter's doesn't. Both bike can fit with their own locks. Very solid, holds very well.

16 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Finally some flat road shoes with no laces!

As someone who hates clipping in, I've been searching for flat cycling shoes with boas for ages and have never found anything that looks like a proper roadie shoe. Until now! I love my new shoes. They're comfortable, grippy (though not as grippy as Five Tens), and I no longer have to worry about shoe laces getting in the way. There are also less questions from my cycling buddies about why I'm not clipping in. Great service and fast delivery. I would definitely recommend.

5 de junho de 2026
Opinião espontânea
Classificada 3 em 5 estrelas

RAISE THE STANDARD

A good product but price suggest it should be better! The quick-release fixings could be a little smaller to allow easier pass between shoes on peddles and fix position. The paintwork was disappointing as small pitting marks are quite visible. Not what I expected. The carrier doesn’t come with instructions which is fine but the packaging should be more substantial. I am comfortable with purchase but there needs to be clear differences between cheap Chinese competitors. Be careful Rockbrossport and keep quality high!

9 de junho de 2026
Opinião espontânea
logótipo da Rockbrossport

Resposta da Rockbrossport

Dear customer,

Thank you for taking the time to share such detailed feedback.

We are glad to hear that you are generally comfortable with your purchase, but we are sorry that some details did not meet your expectations, especially regarding the quick-release fixings, paint finish, packaging, and instructions.

Your comments are very important to us, as we always want to keep improving our product quality and customer experience. We would really appreciate it if you could contact us with your order number and the specific product you purchased, so our team can better understand the issue and pass your feedback to the relevant product team for review.

Please contact us through the **“Chat with us”** button on our website, or via our alternative email address **[service@rockbrosbike.de](mailto:service@rockbrosbike.de)**.

Thank you again for your honest feedback. We truly value it and will take it seriously.

Kind regards,
ROCKBROS Customer Service

Classificada 5 em 5 estrelas

Not my first ROCKBROS purchase

Not my first ROCKBROS purchase. Glasses I bought were good. The bell I bought is shit hot. Problem is people on the trails are wankers and just sneer at people on bikes so… save yourself 18 quid and just mow them over.

13 de junho de 2026
Opinião espontânea

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