Rockbrossport Opiniões 

313
TrustScore: 4 em 5

4,1

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

My top tube bag developed a problem after a year of use. On reporting this to Rockbros the service team were incredibly responsive and after an exchange of information, they proposed a solution. The... Ver mais

Classificada 4 em 5 estrelas

I ordered the Waterproof Bike Headlight and Power Bank. I wanted it mainly because my Garmin head unit battery goes flat after a couple of hours. It seems well made and good value - the various ligh... Ver mais

Classificada 2 em 5 estrelas

Service was good but unfortunately product not so. Purchased an out front mount that attached to handlebar bracket to resolve a slipping garmin mount. However, spacers were too long to be used and una... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

Ordered a lightweight summer long-sleeve cycling jersey. Quality good but beware, sizing comes up small. I’m a medium-large, tall/thin, so normally order a large (e.g. Helly Hansen) but the RockBros... Ver mais

Informações sobre a empresa

  1. Loja de bicicletas
  2. Loja de acessórios para bicicletas

Escrito pela empresa

ROCKBROS: Enhancing Every Ride with Quality, Comfort, and Affordability. At ROCKBROS, we are driven by a passion for cycling and a mission to make high-quality gear accessible to all. Founded by cyclists for cyclists, we design products that meet the needs of every rider—from casual commuters to dedicated athletes. Our gear is built with superior durability, unmatched comfort, and innovative designs, ensuring every journey is enjoyable and worry-free. With a commitment to affordability, we offer top-notch products at prices that won't break the bank, along with exclusive member benefits. Every piece of ROCKBROS gear undergoes rigorous testing and meticulous refinement, blending functionality with style to elevate your cycling experience. Whether you're conquering mountain trails or navigating city streets, trust ROCKBROS to deliver gear that performs at the highest standards. Join a community of riders who value quality, transparency, and a shared love for the sport. Discover the freedom of the ride with ROCKBROS—crafted for adventure seekers and everyday explorers alike.


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

313 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,1

Todas as opiniões

(313)

201 opiniões nos últimos 12 meses

Escreva uma opinião
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Classificada 5 em 5 estrelas

Fantastic service from start to finish

Fantastic service from start to finish. Special mention to Livia for her quick responses after a problem with delivery was sorted immediately with no hesitation. The bike holder I ordered is strong and looks perfect on the roof of my car. Very impressed. Will be buying more from this company in the future.

Oliver

19 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Very happy!

Bit slow delivery...
The product is amazing very happy with it! Easy to use. Ask the team for advice about adaptors before you order, otherwise you have to wait....
I ordered the 2 bike rack. For my bike needed different adaptor but my daughter's doesn't. Both bike can fit with their own locks. Very solid, holds very well.

16 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Finally some flat road shoes with no laces!

As someone who hates clipping in, I've been searching for flat cycling shoes with boas for ages and have never found anything that looks like a proper roadie shoe. Until now! I love my new shoes. They're comfortable, grippy (though not as grippy as Five Tens), and I no longer have to worry about shoe laces getting in the way. There are also less questions from my cycling buddies about why I'm not clipping in. Great service and fast delivery. I would definitely recommend.

5 de junho de 2026
Opinião espontânea
Classificada 3 em 5 estrelas

RAISE THE STANDARD

A good product but price suggest it should be better! The quick-release fixings could be a little smaller to allow easier pass between shoes on peddles and fix position. The paintwork was disappointing as small pitting marks are quite visible. Not what I expected. The carrier doesn’t come with instructions which is fine but the packaging should be more substantial. I am comfortable with purchase but there needs to be clear differences between cheap Chinese competitors. Be careful Rockbrossport and keep quality high!

9 de junho de 2026
Opinião espontânea
logótipo da Rockbrossport

Resposta da Rockbrossport

Dear customer,

Thank you for taking the time to share such detailed feedback.

We are glad to hear that you are generally comfortable with your purchase, but we are sorry that some details did not meet your expectations, especially regarding the quick-release fixings, paint finish, packaging, and instructions.

Your comments are very important to us, as we always want to keep improving our product quality and customer experience. We would really appreciate it if you could contact us with your order number and the specific product you purchased, so our team can better understand the issue and pass your feedback to the relevant product team for review.

Please contact us through the **“Chat with us”** button on our website, or via our alternative email address **[service@rockbrosbike.de](mailto:service@rockbrosbike.de)**.

Thank you again for your honest feedback. We truly value it and will take it seriously.

Kind regards,
ROCKBROS Customer Service

Classificada 5 em 5 estrelas

Not my first ROCKBROS purchase

Not my first ROCKBROS purchase. Glasses I bought were good. The bell I bought is shit hot. Problem is people on the trails are wankers and just sneer at people on bikes so… save yourself 18 quid and just mow them over.

13 de junho de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Two weeks and my order not here

Two weeks and my order not here
They are claiming it’s been delivered (AI)
Now trying to find out through evri.
Poor customer service

11 de junho de 2026
Opinião espontânea
logótipo da Rockbrossport

Resposta da Rockbrossport

Dear customer,

We are very sorry to hear that your order has not arrived and for the inconvenience caused.

We understand how frustrating this must be, especially if the tracking shows as delivered but you have not received the parcel. We have checked our current email queue, but unfortunately we have not been able to locate a previous message from you regarding this issue.

Please contact us as soon as possible through the **“Chat with us”** button on our website, as this is currently the fastest way for us to assist you. You can also email us at **[service@rockbrossport.co.uk](mailto:service@rockbrossport.co.uk)** with your order number and any Evri tracking information.

Once we receive your details, we will check the delivery status immediately and help you find a suitable solution.

We sincerely apologize again for the inconvenience.

Kind regards,
ROCKBROS Customer Service

Classificada 1 em 5 estrelas

Worst customer service

Worst customer service , sent many emails but no reply.
Left with an expensive paper weight

8 de junho de 2026
Opinião espontânea
logótipo da Rockbrossport

Resposta da Rockbrossport

Dear customer,

We are very sorry for the poor experience and for the lack of timely response.

We understand how frustrating it is to send several emails and not receive a reply, especially when you are still waiting for help with your product. This is not the level of service we aim to provide, and we sincerely apologize.

Our customer service email system has recently experienced a small technical issue, which may have affected some incoming messages. We are working to fix this as quickly as possible.

To help us resolve your issue faster, please contact us through the **“Chat with us”** button on our website. You can also contact us via our alternative email address **[service@rockbrosbike.de](mailto:service@rockbrosbike.de)** with your order number and details of the issue.

Once we receive your information, we will check your case immediately and do our best to provide a suitable solution.

Kind regards,
ROCKBROS Customer Service

Classificada 1 em 5 estrelas

Never responded about a return.

Never responded about a return.
Bought some glasses and they came quickly but were far too big for my head (which is quite big)
Followed returns procedure and emailed them to return within period but they never replied.

5 de maio de 2026
Opinião espontânea
logótipo da Rockbrossport

Resposta da Rockbrossport

Dear customer,

We are very sorry for the inconvenience and for not responding to your return request in time.

We understand that you followed our return procedure and contacted us within the return period, but did not receive a reply. This is not the service experience we want to provide, and we sincerely apologize.

Our customer service email system has recently experienced a technical issue, which may have affected some incoming messages. We are working to resolve this as quickly as possible.

To help us handle your return request faster, please contact us through the **“Chat with us”** button on our website. You can also contact us via our alternative email address **[service@rockbrosbike.de](mailto:service@rockbrosbike.de)** with your order number and return request details.

Once we receive your information, we will check your case immediately and assist you with the return process.

Kind regards,
ROCKBROS Customer Service

Classificada 5 em 5 estrelas

My daughter chose some cycling sun…

My daughter chose some cycling sun glasses and when they arrived was gutted to discover that the glasses were missing from the case. I sent an email and customer service were so quick to rectify the situation and she had them in time for an event she wanted them for. She is very happy with the polarised kids sunglasses they are just what she wanted.

5 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I have always been a fan of Rock Bros…

I have always been a fan of Rock Bros and have bought many cycling products from them including components, bags, gloves and carrier. I have never had an issue with quality, design, function or (as some people seem to) with delivery speed. Date of experience is last purchase

11 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Road to sky 0.6 Ltr tops tube bag

Road to sky 0.6 Ltr tops tube bag
Great product - the BOA fixing is good
It slipped around the top tube a bit but that was easily sorted by attaching self adhesive Velcro patches to the the top tube and underneath the bag - can carry 4 snack bars, sun tan lotion and phone and all easily accessible on the move

31 de maio de 2026
Opinião espontânea

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