My top tube bag developed a problem after a year of use. On reporting this to Rockbros the service team were incredibly responsive and after an exchange of information, they proposed a solution. The... Ver mais
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Leia as opiniões dos outros
I ordered the Waterproof Bike Headlight and Power Bank. I wanted it mainly because my Garmin head unit battery goes flat after a couple of hours. It seems well made and good value - the various ligh... Ver mais
Service was good but unfortunately product not so. Purchased an out front mount that attached to handlebar bracket to resolve a slipping garmin mount. However, spacers were too long to be used and una... Ver mais
A empresa respondeu
Ordered a lightweight summer long-sleeve cycling jersey. Quality good but beware, sizing comes up small. I’m a medium-large, tall/thin, so normally order a large (e.g. Helly Hansen) but the RockBros... Ver mais
Informações sobre a empresa
Escrito pela empresa
ROCKBROS: Enhancing Every Ride with Quality, Comfort, and Affordability. At ROCKBROS, we are driven by a passion for cycling and a mission to make high-quality gear accessible to all. Founded by cyclists for cyclists, we design products that meet the needs of every rider—from casual commuters to dedicated athletes. Our gear is built with superior durability, unmatched comfort, and innovative designs, ensuring every journey is enjoyable and worry-free. With a commitment to affordability, we offer top-notch products at prices that won't break the bank, along with exclusive member benefits. Every piece of ROCKBROS gear undergoes rigorous testing and meticulous refinement, blending functionality with style to elevate your cycling experience. Whether you're conquering mountain trails or navigating city streets, trust ROCKBROS to deliver gear that performs at the highest standards. Join a community of riders who value quality, transparency, and a shared love for the sport. Discover the freedom of the ride with ROCKBROS—crafted for adventure seekers and everyday explorers alike.
Informações de contacto
Goethestr. 11e, 15234, Frankfurt , Alemanha
- service@rockbrossport.co.uk
- rockbrossport.co.uk
Sem histórico recente de solicitação de opiniões
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Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de duas semanas
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Fantastic service from start to finish
Fantastic service from start to finish. Special mention to Livia for her quick responses after a problem with delivery was sorted immediately with no hesitation. The bike holder I ordered is strong and looks perfect on the roof of my car. Very impressed. Will be buying more from this company in the future.
Oliver
Super produit
Comme toujours, super produit et livraison rapide.. Je recommande
A pair of well made cycling gloves took…
A pair of well made cycling gloves , happy to commend them for their robustness
Very happy!
Bit slow delivery...
The product is amazing very happy with it! Easy to use. Ask the team for advice about adaptors before you order, otherwise you have to wait....
I ordered the 2 bike rack. For my bike needed different adaptor but my daughter's doesn't. Both bike can fit with their own locks. Very solid, holds very well.
Good quality and good service.
Delivery was as advised and the products were as advertised, which meant I got what I'd paid for. Good price, good quality and functionality equals good service.
Saddle bag
Great quick service and the products are exactly as described
easy order
easy order, fast delivery and high quality gel fingerless cycle gloves for off road use
easy to uses, easy to shop
Uncluttered, easy to filter to the style / price I wanted - good options with the right pictures and detail
Finally some flat road shoes with no laces!
As someone who hates clipping in, I've been searching for flat cycling shoes with boas for ages and have never found anything that looks like a proper roadie shoe. Until now! I love my new shoes. They're comfortable, grippy (though not as grippy as Five Tens), and I no longer have to worry about shoe laces getting in the way. There are also less questions from my cycling buddies about why I'm not clipping in. Great service and fast delivery. I would definitely recommend.
RAISE THE STANDARD
A good product but price suggest it should be better! The quick-release fixings could be a little smaller to allow easier pass between shoes on peddles and fix position. The paintwork was disappointing as small pitting marks are quite visible. Not what I expected. The carrier doesn’t come with instructions which is fine but the packaging should be more substantial. I am comfortable with purchase but there needs to be clear differences between cheap Chinese competitors. Be careful Rockbrossport and keep quality high!

Resposta da Rockbrossport
Not my first ROCKBROS purchase
Not my first ROCKBROS purchase. Glasses I bought were good. The bell I bought is shit hot. Problem is people on the trails are wankers and just sneer at people on bikes so… save yourself 18 quid and just mow them over.
Two weeks and my order not here
Two weeks and my order not here
They are claiming it’s been delivered (AI)
Now trying to find out through evri.
Poor customer service

Resposta da Rockbrossport
Worst customer service
Worst customer service , sent many emails but no reply.
Left with an expensive paper weight

Resposta da Rockbrossport
My order I placed 4 weeks ago was lost…
My order I placed 4 weeks ago was lost in transit. Rockbros re-sent another package after checking with their carriers.
Good communication and prompt responses!
Thanks and well done!
Never responded about a return.
Never responded about a return.
Bought some glasses and they came quickly but were far too big for my head (which is quite big)
Followed returns procedure and emailed them to return within period but they never replied.

Resposta da Rockbrossport
My daughter chose some cycling sun…
My daughter chose some cycling sun glasses and when they arrived was gutted to discover that the glasses were missing from the case. I sent an email and customer service were so quick to rectify the situation and she had them in time for an event she wanted them for. She is very happy with the polarised kids sunglasses they are just what she wanted.
I have always been a fan of Rock Bros…
I have always been a fan of Rock Bros and have bought many cycling products from them including components, bags, gloves and carrier. I have never had an issue with quality, design, function or (as some people seem to) with delivery speed. Date of experience is last purchase
Road to sky 0.6 Ltr tops tube bag
Road to sky 0.6 Ltr tops tube bag
Great product - the BOA fixing is good
It slipped around the top tube a bit but that was easily sorted by attaching self adhesive Velcro patches to the the top tube and underneath the bag - can carry 4 snack bars, sun tan lotion and phone and all easily accessible on the move
Great pair of socks excellent quality…
Great pair of socks excellent quality took a couple of weeks to arrive which is way too long but I’m not sure where your based . Would I buy again most definitely 👌🏻
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