My top tube bag developed a problem after a year of use. On reporting this to Rockbros the service team were incredibly responsive and after an exchange of information, they proposed a solution. The... Ver mais
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Leia as opiniões dos outros
I ordered the Waterproof Bike Headlight and Power Bank. I wanted it mainly because my Garmin head unit battery goes flat after a couple of hours. It seems well made and good value - the various ligh... Ver mais
Service was good but unfortunately product not so. Purchased an out front mount that attached to handlebar bracket to resolve a slipping garmin mount. However, spacers were too long to be used and una... Ver mais
A empresa respondeu
Ordered a lightweight summer long-sleeve cycling jersey. Quality good but beware, sizing comes up small. I’m a medium-large, tall/thin, so normally order a large (e.g. Helly Hansen) but the RockBros... Ver mais
Informações sobre a empresa
Escrito pela empresa
ROCKBROS: Enhancing Every Ride with Quality, Comfort, and Affordability. At ROCKBROS, we are driven by a passion for cycling and a mission to make high-quality gear accessible to all. Founded by cyclists for cyclists, we design products that meet the needs of every rider—from casual commuters to dedicated athletes. Our gear is built with superior durability, unmatched comfort, and innovative designs, ensuring every journey is enjoyable and worry-free. With a commitment to affordability, we offer top-notch products at prices that won't break the bank, along with exclusive member benefits. Every piece of ROCKBROS gear undergoes rigorous testing and meticulous refinement, blending functionality with style to elevate your cycling experience. Whether you're conquering mountain trails or navigating city streets, trust ROCKBROS to deliver gear that performs at the highest standards. Join a community of riders who value quality, transparency, and a shared love for the sport. Discover the freedom of the ride with ROCKBROS—crafted for adventure seekers and everyday explorers alike.
Informações de contacto
Goethestr. 11e, 15234, Frankfurt , Alemanha
- service@rockbrossport.co.uk
- rockbrossport.co.uk
4,1
Bom
313 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Good choice of products
Good choice of products. Good value. Website is easy to use.
30 de abril de 2026
Opinião espontânea
Purchased tail back light
Purchased tail back light, send the wrong one, sent message (message 3) never answered...now I have karma luking at the action to take..next....very bad service....
23 de abril de 2026
Opinião espontânea
Resposta da Rockbrossport
Dear customer,
We are very sorry for the inconvenience caused.
We sincerely apologize that you received the wrong tail back light and that your messages were not answered in time. This is not the level of service we aim to provide.
Our customer service email system recently had a technical issue, which has now been fixed. This may have caused delays or missed replies, and we are truly sorry for the poor communication.
We would like to help resolve this issue as soon as possible. Please contact us again at service@rockbrossport.co.uk, or reach us through the “Chat with us” button on our website. Once we receive your message, we will check your order immediately and arrange the correct solution for you.
Again, we sincerely apologize for the inconvenience.
Kind regards,
ROCKBROS Customer Service
Absolutely abysmal customer service
Absolutely abysmal customer service: many others have noted that if you want to return an item you need to email them. They never respond, suggest it's your fault because their reply went to spam (it didn't) and now they are blaming "email issues". What utter nonsense. Excuse after excuse.
The whole returns system that depends on emailing is ridiculous and outdated.
I have returned my item, it's been delivered and still no refund.
Avoid this company.
1 de maio de 2026
Opinião espontânea
Resposta da Rockbrossport
Dear customer,
We are truly sorry for the poor experience and the frustration caused.
We understand that waiting for a return response and refund is extremely frustrating, especially after your returned item has already been delivered. This is not the level of service we want to provide, and we sincerely apologize for the delay.
Our customer service email system recently experienced an issue, which has now been fixed. However, we understand this does not change the inconvenience you have experienced.
We would like to check your return and refund status as a priority. Please contact us again at service@rockbrossport.co.uk, or reach us through the “Chat with us” button on our website with your order number and return tracking information. Once received, we will investigate immediately and arrange the appropriate refund as soon as possible.
Again, we sincerely apologize for the inconvenience.
Kind regards,
ROCKBROS Customer Service
Men's lightweight padded tights
Bought men's lightweight padded cycling tights for the spring/summer. Size (small) exactly as size guide chart and fit really well. Seriously lightweight.
19 de abril de 2026
Opinião espontânea
Livia sorted my issue and quickly sent…
Livia sorted my issue and quickly sent a replacement, it arrived and works perfectly, thanks
24 de abril de 2026
Opinião espontânea
Order failed at first use
Order failed at first use, no response from customer service
20 de abril de 2026
Opinião espontânea
Resposta da Rockbrossport
We’re very sorry for the inconvenience you experienced with your order.
Due to a temporary issue with our email system, we may have missed your message. We sincerely apologize for the lack of response.
Could you please contact us again with your order number via our temporary email: service@rockbrosbike.de, or reach out to us through the online chat in our store? Our team will prioritize your case and assist you as soon as possible.
Thank you for your understanding and patience.
Best regards,
ROCKBROS Team
Still haven’t received the product
Still haven’t received the product. Initially I had good contact, but having sent 3 emails over the past 2-weeks asking for updates on my order, I’ve been ignored. Just had an email asking me to review the order, that I still haven’t received. Not a great experience considering the price of the product.
20 de abril de 2026
Opinião espontânea
Resposta da Rockbrossport
Hi there,
We’re truly sorry to hear that you haven’t received your order yet and for the lack of response to your emails — we completely understand how frustrating this must be.
Recently, we experienced an issue with our email system, which unfortunately caused some replies to not be successfully delivered. We sincerely apologise for this and any inconvenience it has caused.
Could you please contact us at service@rockbrosbike.de
with your order details? Our team will prioritise your case and get this resolved for you as quickly as possible.
Thank you for your patience, and again, we’re very sorry for the experience.
Best regards,
ROCKBROS Team
Easy to order & immediate email…
Easy to order & immediate email confirmation; scheduled delivery details and updates received.
Torque Wrench arrived as expected. Quality product, easy to use.
Great service & experience from start to finish as on previous occasions.
13 de abril de 2026
Opinião espontânea
Great cycling glasses
Great cycling glasses, style and lenses are awesome, these are well worth the money, price, delivery, brilliant.
Can recommend 👏
2 de abril de 2026
Opinião espontânea
Sold secure folding bike lock
I have purchased cycling items from rockbros before and trust the quality.
Even so I was sceptical that the folding bike lock would be such good quality for the price but it met my expectations exactly 💯
11 de abril de 2026
Opinião espontânea
Easy to order took a while to arrive.
Easy to order took a while to arrive.
No instructions with parcel,but 3 keys.
Looks straight forward eniugh to operate ,heavy so hopefully difficult to cut through.
Like the compact design folded and gives a good expansion unfolded so not having to do gymnastics to fit frame onto bike rack.
Have panniers so havnt needed to use big cable ties supplied to fit to bike
10 de abril de 2026
Opinião espontânea
Very frustrating
Very frustrating. I received the bags and few hours later followed the procedure to return them and have not gotten any response from the company. Sent 8 emails. Its a fake company please don’t buy anything from this shop as
Its a scam and you will lose your money.
1 de abril de 2026
Opinião espontânea
Resposta da Rockbrossport
Hi there,
We’re very sorry to hear about your experience and completely understand your frustration.
Due to a recent issue with our email system, some of our replies were not successfully sent, which may be why you didn’t receive any response despite reaching out multiple times. We sincerely apologise for this situation.
Please kindly contact us via our temporary support email at service@rockbrosbike.de, and we will prioritise your request and resolve it as quickly as possible.
We truly appreciate your patience and are committed to making this right.
Kind regards,
ROCKBROS Team
Brilliant customer service when pump failed
I had an issue with my mini pump battery after less than a year where it would just not hold a charge. I reached out to customer services and explained the issue. After sending them a short video for proof, they offered to replace the pump. Livia was very helpful and friendly throughout the process, I had the new pump ready to go within a couple days of my original email. Would highly recommend.
8 de abril de 2026
Opinião espontânea
Fullface
Brought the balaclava Fullface perfect would recommend this product used for dust protection at work 5 stars
30 de março de 2026
Opinião espontânea
I have contacted rock brothers…
I have contacted rock brothers regarding a purchase.
I haven't received any contact back about returning and replacing a product , very poor service
2 de abril de 2026
Opinião espontânea
Resposta da Rockbrossport
Hi there,
We’re very sorry for the lack of response and understand your frustration.
Due to a recent issue with our email system, some replies may not have been delivered. We sincerely apologise for this.
Please contact us via our temporary support email at service@rockbrosbike.de
, and we’ll prioritise your return or replacement as quickly as possible.
Kind regards,
ROCKBROS Team
Outstanding.
I have bought two pairs of shorts. They are excellent. Great cut, they are amazingly comfortable and look great. I’m very pleased.
29 de março de 2026
Opinião espontânea
Received excellent customer service…
Received excellent customer service from Leila. Would certainly buy from this company again. Thank you.
27 de março de 2026
Opinião espontânea
Frame bag
Bought frame bag to fit electric bike with wide crossbar. Three straps keep it secure. Big enough for daytime essentials like pump spare tube tools and Mars bar.
26 de março de 2026
Opinião espontânea
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