Rockbrossport Opiniões 

313
TrustScore: 4 em 5

4,1

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

My top tube bag developed a problem after a year of use. On reporting this to Rockbros the service team were incredibly responsive and after an exchange of information, they proposed a solution. The... Ver mais

Classificada 4 em 5 estrelas

I ordered the Waterproof Bike Headlight and Power Bank. I wanted it mainly because my Garmin head unit battery goes flat after a couple of hours. It seems well made and good value - the various ligh... Ver mais

Classificada 2 em 5 estrelas

Service was good but unfortunately product not so. Purchased an out front mount that attached to handlebar bracket to resolve a slipping garmin mount. However, spacers were too long to be used and una... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

Ordered a lightweight summer long-sleeve cycling jersey. Quality good but beware, sizing comes up small. I’m a medium-large, tall/thin, so normally order a large (e.g. Helly Hansen) but the RockBros... Ver mais

Informações sobre a empresa

  1. Loja de bicicletas
  2. Loja de acessórios para bicicletas

Escrito pela empresa

ROCKBROS: Enhancing Every Ride with Quality, Comfort, and Affordability. At ROCKBROS, we are driven by a passion for cycling and a mission to make high-quality gear accessible to all. Founded by cyclists for cyclists, we design products that meet the needs of every rider—from casual commuters to dedicated athletes. Our gear is built with superior durability, unmatched comfort, and innovative designs, ensuring every journey is enjoyable and worry-free. With a commitment to affordability, we offer top-notch products at prices that won't break the bank, along with exclusive member benefits. Every piece of ROCKBROS gear undergoes rigorous testing and meticulous refinement, blending functionality with style to elevate your cycling experience. Whether you're conquering mountain trails or navigating city streets, trust ROCKBROS to deliver gear that performs at the highest standards. Join a community of riders who value quality, transparency, and a shared love for the sport. Discover the freedom of the ride with ROCKBROS—crafted for adventure seekers and everyday explorers alike.


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

313 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Geralmente responde dentro de duas semanas

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4,1

Todas as opiniões

(313)

201 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great running sun glasses!

I ordered the children's cycling glasses (I have quite a small face) and they are a brilliant product.
The polar lenses kept the sun out my eyes brilliantly when running and even protected my eyes well from the heavy wind. I was so surprised at how well they stayed on. The flexible nose bridge was great for comfort.
It was impressive that they came with such a robust case and cleaning cloth to keep them clean and protected when not in use.
Delivery was quick with no issues like I have seen in previous reviews.
Overall I would recommend they great sunglasses for any outdoor sport.

25 de março de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

Combination lock

I had an issue with the lock combination not working - having contacted customer service this has now been replaced with a new lock which works perfectly. The lock is a sturdy cafe lock, with better security than just the single cable type locks you can buy.

4 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Speedy delivery and a great product

Speedy delivery and a great product. Panniers were much better than my previous ones with clips that could be adjusted to suit my rack, and I love the way the carry handles open the clips to place on the bike and then lock on when releasing the handle. Had to use straps on my previous ones to stop them bouncing off. Plenty of space too.

16 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Easy refund

Although I didn't like the style of the goggles, I had a speedy refund of my money. Excellent service, thanks

27 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Balaclava

Exceptional product, well made, good fit and comfortable to wear. Practical ways of wearing dependant on situations. Keeps your head and neck toasty warm on those chilly winter rides.

13 de fevereiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Keep sending damaged second hand…

Keep sending damaged second hand products.

I ordered a child’s bike helmet for my son’s birthday, the first helmet to arrive was damaged with damaged packaging which had clearly been returned previously. Their customer service said this had been a mistake and after returning the first item, they sent a replacement. The replacement that arrived was another return, with the previous label and other individuals details still on the box. Again this item had signs of damage and the box had clearly been opened before.

7 de março de 2026
Opinião espontânea
logótipo da Rockbrossport

Resposta da Rockbrossport

Hi there,

We’re truly sorry for the disappointing experience you had, especially after receiving not just one, but two items that did not meet expectations. We completely understand how frustrating this must have been, particularly as it was meant to be a birthday gift.

This is not the level of quality or experience we want any of our customers to have. Following your feedback, we have taken immediate steps to review and strengthen our quality control and packaging processes to prevent this from happening again.

We genuinely appreciate you bringing this to our attention. Feedback like yours is incredibly valuable and helps us improve.

If there is anything further we can do to make this right for you, please don’t hesitate to reach out to our support team — we’d really like the opportunity to restore your trust.

Thank you again for your patience and understanding.

Classificada 5 em 5 estrelas

Way better then I expected

Way better then I expected. My job relies on travelling by bike and I have to fit numerous items. These bags are huge! They’re also solid and don’t fall off the back of my bike like my last panniers would do. Definitely worth the buy!

2 de março de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

The balaclava is fine but delivery took too long

The balaclava is fine, it's the third one I've bought from Rockbros, but it took so long to deliver that the event that I was hoping to wear it at was over by the time it arrived. However, I got a lovely response from Rockbros on this site and would still recommend their products.

4 de março de 2026
Opinião espontânea
logótipo da Rockbrossport

Resposta da Rockbrossport

Thank you for your continued support and for choosing our balaclava again — we truly appreciate your trust in ROCKBROS products!

We’re very sorry that the delivery took longer than expected and that it didn’t arrive in time for your event. In some cases, we ship from the warehouse with available stock to ensure the product can be dispatched as quickly as possible, but shipping times can still vary depending on the location and logistics conditions.

Your feedback is very valuable to us, and we’ll continue working to improve our shipping experience. We hope the balaclava will still serve you well on many rides and outdoor activities ahead. Thank you again for your support!

Classificada 5 em 5 estrelas

Excellent customer service

I ordered a pair of cycling shoes over covers. Unfortunately there was a small issue, but on contacting Rockbros, they dealt with the problem quickly and efficiently. Everything now spot on.

26 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Overshoes

Website easy to use. Out of stock products very obvious.
Purchased overshoes, they were sized correctly, excellent quality, delivered promptly.
They have been well tested in the current wet weather. Very pleased with my dry feet.

12 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great product and support

Great product! I had an issue snapping one of the clips on my fence, taking my bike out. Contacted support and they were fast to reply and very helpful. Sent out new clips free of charge!

26 de fevereiro de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

cycling glasses…

I purchased a pair of cycling glasses for my husband but unfortunately they were too big and dropped off when he leant forward. I contacted Rockbros sport for a refund. They got back to me quickly with the process which was easy to follow. My full refund was processed. I would definitely order from them again.

14 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Removable pannier fixings - yes they can be fixed!

Review edited after dealing with rockbrossport.co.uk : I love these panniers, but should part of them break (which mine did, the plastic fixing part) don't settle for being told by amazon or rockbros in Germany that the website directs you to, that you cannot buy a replacement. Contact the UK guys. Super helpful and sorted me out within 24 hours. Great service. Thanks Leo

20 de novembro de 2025
Opinião espontânea
logótipo da Rockbrossport

Resposta da Rockbrossport

Hello, thank you for your message and for supporting ROCKBROS.

We’re sorry for the inconvenience caused. After checking, it’s possible that your previous message may not have reached our after-sales team yet or may have been missed, and we sincerely apologize for any confusion.

Please contact us again at service@rockbrossport.co.uk
and include photos of the damaged part. We will review the issue and then confirm whether a replacement part can be arranged for you as soon as possible. Thank you for your understanding.

Classificada 1 em 5 estrelas

Product never arrived- would not…

Product never arrived- would not recommend

5 de fevereiro de 2026
Opinião espontânea
logótipo da Rockbrossport

Resposta da Rockbrossport

We sincerely apologize for your order not arriving as expected. To help us investigate, please send your order number to service@rockbrossport.co.uk
. Our team will look into this immediately, and if there was an issue on our side, we’ll make sure it’s resolved as quickly as possible.

Classificada 5 em 5 estrelas

Efficient response b

I got in touch following a light not working on my helmet. After a quick review I was offed a replacement, no quibble. Quick, speedy, professional. Thank you!! 🚴

16 de fevereiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Terrible

Terrible. My order wasn’t delivered and I’m still waiting a month later

16 de fevereiro de 2026
Opinião espontânea
logótipo da Rockbrossport

Resposta da Rockbrossport

Sorry to hear about this experience. Please contact us at service@rockbrossport.co.uk
with your order number, and we’ll check the delivery details for you. If we confirm any shipping oversight, we will arrange a reshipment without delay. Thank you for your understanding.

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