Rockshop NZ Opiniões 

3855
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Popped into Rockshop Hornby Christchurch and was looked after by Victor, who really knew his stuff and helped me choose the best options for what I needed. I spent a decent chunk of money but felt tot... Ver mais

Classificada 5 em 5 estrelas

I contacted Diane at the Lower Hutt Rockshop to get advice about purchasing an electronic drum kit to learn on. I'd done my research and settled on a Roland kit but was torn between the TD-07 or wheth... Ver mais

Classificada 5 em 5 estrelas

The whole Napier team are so helpful. Dave especially was great with the kids, helping inspire a love of music, while also making it accessible. So cool that they could explore and learn. Really ap... Ver mais

Classificada 5 em 5 estrelas

We visited the Whangarei store today to be greeted by Adam and Grayson who were very helpful with our guitar we needed strings and other services we are very happy with their customer service. Highly... Ver mais

Informações sobre a empresa

  1. Loja de instrumentos musicais
  2. Loja de hobbies
  3. Loja de música
  4. Serviço de aluguer de instrumentos musicais

Sobre Rockshop NZ

Escrito pela empresa

rockshop

Far and away the biggest chain of it’s kind in New Zealand with – currently - 29 stores nationwide and growing, the Rockshop Group continues to expand both the number and size of its outlets and roster of the world’s best brands of Musical instruments and Equipment.


Need advice on what equipment is right for you? Looking for something you don't see on our website? Need technical assistance with a recent purchase from us?

Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

4 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,6

Todas as opiniões

(3855)

4 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Great team

Great team - always helpful, friendly and knowledgeable every time I have been in the Queenstown branch

14 de março de 2024
Classificada 4 em 5 estrelas

Tauranga Rockshop

Great selection of instruments and equipment. The staff know their stuff. They worked hard to get one of the amps from another store so that I could try it.

7 de fevereiro de 2024
Classificada 1 em 5 estrelas

Didn’t receive product paid for … still…

Didn’t receive product paid for … still haven’t received it over 6 weeks after ordering and paying. This was for a present and was told it would in the store soon. Enquired several times went to shop and left messages but got no info.

14 de março de 2024
logótipo da Rockshop NZ

Resposta da Rockshop NZ

Hi Karen, thanks for your review. One of our team will reach out to you for more information and get this sorted for you.

Classificada 3 em 5 estrelas

Bought a Epifone special edition Hummingbird with Shadow pickup

Bought a Epifone special edition humingbird that was supposed have shadow pro electronics. Wanted to see it before paying it took 1 month to get it FromDunedin to Christchurch. YES REALLY
It had std Fishman pickup. The Shadow pro retail in Europe €350 which is why I wanted it.Retuned the guitar. Then bought a Guild guitar which I am happy with….very long process.

12 de março de 2024
logótipo da Rockshop NZ

Resposta da Rockshop NZ

Hi John, thanks for your review. Our internal freight system runs through Auckland, delays along the way can make this a longer process. If in future you would like to receive something faster, you can pay for a courier service which is over night. If you ever find a seller with the same item selling for a cheaper price, we welcome you to challenge our price through our price challenge channel. We appreciate your feedback and are glad the result is a guitar that you are happy with. We hope to hear from you again soon.

Classificada 5 em 5 estrelas

Rotorua store highly recommended

The rockshop store here in Rotorua are very sharp at what they do. I've always had a pleasant experience when dealing with Jonelle Williams and Oscar Rolston-Dowd. These two go above and beyond when it comes to service and knowledge of products and do so within the Rotorua music scene as well. Highly recommend the store and the stuff

12 de março de 2024
Classificada 5 em 5 estrelas

Very friendly and helpful staff.

I ordered a guitar online and when it was ready for pick up I received a call from a staff member at the store, which was much better than an email I might have missed. When I picked my guitar up the staff were very friendly and helpful and when I asked about buying replacement strings the woman serving me checked the computers and also the stock out the back, and another staff member chipped in with helpful information. Although the strings I wanted were not in stock at the store she told me how I could go about ordering them to my local store for pick up. The Takapuna store was a very nice place to make my purchases in.

11 de março de 2024
Classificada 5 em 5 estrelas

Great service and advice

I wanted to get an old acoustic guitar repaired at RockShop NZ Whangarei and they explained to me the process and the costs involved. Definitely will do all my instrument repairs through them again!

18 de fevereiro de 2024
Classificada 3 em 5 estrelas

Great teams, awesome product, low stock

I had to go to three different stores to get all the items that I needed.

7 de março de 2024
logótipo da Rockshop NZ

Resposta da Rockshop NZ

Hi Eric, thanks for your review! If you wish to make a one stop shop, you can order online, or arrange for the items to be sent to one store for collection. Please contact your local store to make that happen.

Classificada 3 em 5 estrelas

I found the staff to be helpful

I found the staff to be helpful. After many visits and many enquiries, where people looked up items and prices for me, and answered questions about a range of products, I was able to decide on my purchase with more certainty. Thank you. The only problem I have with this shop is the same as with any shop in NZ; they all seem unable, maybe because of economies of scale and shipping costs, to offer gear at more realistic prices from the point of view of the end buyer. Gear that is on the cheap end overseas ends up being priced at a more medium to high end cost to the consumer here. This means you pay a high price for gear that is built to be sold overseas with a lower quality level of componentry. This might be a problem that the retailers are unable to get around, but things could be improved if after sales servicing and parts replacement were handled better.

8 de março de 2024
Classificada 5 em 5 estrelas

There was a really good employee there

There was a really good employee there. I forgot his name but he had big curly brown hair and glasses. He was really patient and helped me throughout the time I was there, trying to find the best cymbals.

8 de março de 2024

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