Unable to buy some Rodd &Gunn shorts I saw on the Marks & Spencer website - they were in stock - they could be ordered and collected tomorrow - but the item does NOT tell you in inches/cm what the wai... Ver mais
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Leia as opiniões dos outros
Purchased a cardigan and washed it by following instructions and it shrunk returned to store only to be given the 3rd degree by the sale assistant about how I don’t know how to wash a woollen item.... Ver mais
Was offered a interview with Sam I’m guessing was a area manager, who seemed keen to meet with his manager regional manager called Suzie, day before meeting with her they changed the time twice to mee... Ver mais
I have had the best experience shopping with Rodd and Gunn - Hazleton store Canada online and virtual from Vancouver Island. Exceptional service and personalized attention from Mona. She helped me fin... Ver mais
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Find a range of men's shirts, polos, pants and men's clothing at Rodd & Gunn USA. Our expertly crafted pieces are backed by a two year workmanship guarantee.
Informações de contacto
Reino Unido
- roddandgunn.com
2,5
Mau
43 opiniões
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Não respondeu a opiniões negativas
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Terrible customer service
I ordered 3 pairs of shorts. I was charged for 3 pairs of shorts before the items shipped. I only received 2 pairs of shorts. The packing list included with the shipment clearly indicates that only 2 pairs of shorts were shipped. I did not receive a refund for the shorts charged but not shipped.Good ecommerce companies only charge for items shipped. If an item isn't shipped good e-commerce companies do not charge for unshipped items. I contacted customer service. In spite of the fact that their own packing list clearly indicates that I was not shipped an item that I was charged for-- they told me I had to take a photo of the items received and that it would need to be "researched" with the warehouse. What needs to be researched??? Their own system says I wasn't shipped an item but I have to send photos and wait for it to be researched. I've never had to do anything like this before with any company. Awful customer service. I will be submitting a fraud claim with my credit card company tomorrow. I should not have to go through this complete hassle to prove I didn't receive an item I was charged for and their own systems know that I wasn't shipped that item.
1 de setembro de 2022
Opinião espontânea
I love the clothes and have spent a lot…
I love the clothes and have spent a lot with them of late. However when I rcently saw the NZ cost versus the UK for the same item I shall not buy anymore from them. A T-shirt in NZ NZ$40 in the UK£90. Even allowing for VAT and shipping and adjusting for FX rate (c.$2:£1) the £90 is ridiculous. In fact its a rip off. I can see maybe £50 due to higher UK costs, freight (marginal) but not, effectively a $140NZ uplift
12 de maio de 2022
Opinião espontânea
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