Rogue Games Opiniões 

490
TrustScore: 4.5 em 5

4,3

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Great email communication, interesting stock choices, some great price points - don't let the lack of reviews put you off. Have added this store to the list I check regularly for interesting sealed pr... Ver mais

Classificada 5 em 5 estrelas

Ordered two books, Ahriman: Omnibus and Siege of Terra Solar war. I was annoyed initially as they were backorders I was expecting them to be despatched after 2 weeks but they actually took more like... Ver mais

Classificada 5 em 5 estrelas

I ordered a rule book for the Middle Earth SBG, it arrived really well packaged and a day earlier than I expected in excellent condition. I got a reminder email which was helpful during the order proc... Ver mais

Classificada 5 em 5 estrelas

Preordered the piety and pain 40k box with Rogue games after not finding it anywhere else online still available. Was a little concerned with some of the other reviews, but I took the chance. They ar... Ver mais

Informações sobre a empresa

  1. Loja de jogos
  2. Clube de jogos de tabuleiro
  3. Fornecedor de serviços de gaming
  4. Loja de hobbies
  5. Loja de miniaturas

Escrito pela empresa

At Rogue Games we love all things tabletop gaming, board games, trading card games, Warhammer, miniature wargaming, RPGs and just about everything else. We want to help more gamers find their favourite games with low pricing, fast delivery and an awesome selection of the latest and greatest tabletop games and accessories. Visit our website for fantastic deals and everything you need for your next game night: www.roguegames.co.uk


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

490 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,3

Todas as opiniões

(490)

1 opinião nos últimos 12 meses

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Classificada 5 em 5 estrelas

Very happy with Rogue Games

Very happy with Rogue Games - good selection of paints and models and very good prices. Delivery was super quick as well, and all arrived in perfect shape. Will be happy to order from them again!

29 de maio de 2021
Classificada 1 em 5 estrelas

Do not Back-Order!

No amount of savings is worth this much hassle. Buyer beware. This company has absolutely terrible communication and buying 'on backorder' is a joke.

Spent £95 on two products, one of which was listed as 'on backorder' with estimated delivery of 2-3 weeks. It is now over seven weeks since placing the order and I've received nothing.

I have had to send eight emails regarding this order, half of which have been ignored. The remainder have been vague, evasive and have not answered my direct questions about where my order sits in their internal order queue. I have no idea whether my item will be in the next re-stock from the supplier, or whether I should expect to wait another two, four or eight weeks while other customer's orders are fulfilled.

While I've been waiting seven weeks for my order, the company have continued 'selling' the same product on back-order with an estimated delivery of 5-10 days. Obviously this means an ever increasing queue of people are being duped into believing the product will arrive sooner than listed. This seems very dishonest to me.

I understand that the company's suppliers are not producing enough stock, but it is very hard for me to have sympathy for a company that has been so disrespectful in its lack of communication or transparency.

Update: What a contrast this was with another 3rd party warhammer supplier. Inquired about their stock situation at 5.57pm on a Friday, had a reply within five minutes clearly outlining when I could expect my order.

28 de maio de 2021
Opinião espontânea
logótipo da Rogue Games

Resposta da Rogue Games

Dear SR,

We are sorry to hear about your dissapointment with your order on this occasion.

We have asked for further information so that we can look into this further for you.

We fully take your comments into consideration and are working hard to improve our services for all our customers.

Best wishes
Bryan
Rogue Games

Classificada 1 em 5 estrelas

Avoid at all costs!

I initially ordered the Necromunda tileset as it was stated as awaiting stock. After placing my order they changed the status of this item to out of stock.
Additionally I ordered Cursed City as they were initially stating they were expecting a reprint. Games workshop have specifically stated this will not be reprinted and I would now like a refund.
I have made several attempts to contact them with regards to receiving refunds for both of these items and so far have been totally ignored. The contact number they have registered for the company is also not valid.
They now have £138 of my money and I have no items and no way of obtaining a refund.
Avoid this company at all costs as ironically they live up to the name of Rogue Games

10 de maio de 2021
Opinião espontânea
logótipo da Rogue Games

Resposta da Rogue Games

Dear Simon

Thank you for your feedback. We are very sorry to hear about disappointment on this occasion.

I can see that you have recieved a full refund after contacting our support team and I am glad we were able to resolve this for you.

Once again I can only apologise that you were given cause to complain on this occasion and we will take your comments into full consideration.

Best wishes
Bryan
Rogue Games

Classificada 5 em 5 estrelas

Preordered the piety and pain 40k box…

Preordered the piety and pain 40k box with Rogue games after not finding it anywhere else online still available. Was a little concerned with some of the other reviews, but I took the chance. They are closed on weekends, but shipped it the Monday after it officially launched, received the package by Tuesday morning. Could have used more packing bubbles in the box. Will definitely order again

2 de abril de 2021
Classificada 4 em 5 estrelas

Good game good game

2 de abril de 2021
logótipo da Rogue Games

Resposta da Rogue Games

Dear customer,

Thanks for leaving us a review. I can see that your order was delivered on the 3rd April as per Royal Mail's tracking number (32053679100026BA7BA48).

As the order has been delivered in a timely fashion as per your order, we would kindly ask that you remove this review.

Best wishes
Bryan
Rogue Games

Classificada 1 em 5 estrelas

Absolutely awful communication skills…

Absolutely awful communication skills to the point I thought the website was a scam at first as I paid and didn't receive the items until a month after when it was meant to be 1-3 days delivery.

My items were not out of stock or back listed and were all in stock when ordered so obviously the website needs to be updated more.

Im not usually the type to write a bad review but this was a shambles.

2 de abril de 2021
logótipo da Rogue Games

Resposta da Rogue Games

Dear Lauren,

I'm sorry to hear about this issue with your backorder.

I can see that your backorder was despatched after a short restock delay and I can only apologise for any inconvenience caused by this.

We will take your comments into full consideration as we improve our services.

Best wishes
Bryan
Rogue Games

Classificada 5 em 5 estrelas

Excellent

Good price, shipped quickly and in good packaging, all round excellent, would use again!

14 de março de 2021
Classificada 5 em 5 estrelas

Rogue Games will be my go to hobby shop from now on

I ordered a rule book for the Middle Earth SBG, it arrived really well packaged and a day earlier than I expected in excellent condition. I got a reminder email which was helpful during the order process. Lots of selection on the website and discounted prices on Games Workshop products along with reasonable shipping costs. The website is really easy to use and find what you're looking for as well as browsing. All the products I looked at had pictures to which is nice to see.

14 de março de 2021
Classificada 4 em 5 estrelas

Chaos 40k

Received my package, great price just a shame on the wait for delivery

13 de março de 2021
logótipo da Rogue Games

Resposta da Rogue Games

Hi Shaun,

Please could you send us a quick email on support@roguegames.co.uk and we can take a look at this for you?

Thanks,
Rogue Games

Classificada 1 em 5 estrelas

Cant refund or cancel

Tried to cancel / refund my order as gift was no longer wanted. 1st email was sent roughly 10 days before order was despatched. 2nd email 2 days before. 3rd email on day.

No response. No phone number or customer care line.

Cant refund now. Stuck with unwanted item. Will use alternate sites next time.

13 de março de 2021
logótipo da Rogue Games

Resposta da Rogue Games

Dear reid89, I'm very sorry to hear about this complaint.

I can see your order was despatched after a short restock delay rendering us unable to cancel it.

We do offer a clear returns policy on our website and I can only apologise for any dissapointment with this.

As a small business we are always looking for ways to improve and will take this in full consideration.

Best wishes
Bryan
Rogue Games

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