Rogue Games Opiniões 

490
TrustScore: 4.5 em 5

4,3

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Great email communication, interesting stock choices, some great price points - don't let the lack of reviews put you off. Have added this store to the list I check regularly for interesting sealed pr... Ver mais

Classificada 5 em 5 estrelas

Ordered two books, Ahriman: Omnibus and Siege of Terra Solar war. I was annoyed initially as they were backorders I was expecting them to be despatched after 2 weeks but they actually took more like... Ver mais

Classificada 5 em 5 estrelas

I ordered a rule book for the Middle Earth SBG, it arrived really well packaged and a day earlier than I expected in excellent condition. I got a reminder email which was helpful during the order proc... Ver mais

Classificada 5 em 5 estrelas

Preordered the piety and pain 40k box with Rogue games after not finding it anywhere else online still available. Was a little concerned with some of the other reviews, but I took the chance. They ar... Ver mais

Informações sobre a empresa

  1. Loja de jogos
  2. Clube de jogos de tabuleiro
  3. Fornecedor de serviços de gaming
  4. Loja de hobbies
  5. Loja de miniaturas

Escrito pela empresa

At Rogue Games we love all things tabletop gaming, board games, trading card games, Warhammer, miniature wargaming, RPGs and just about everything else. We want to help more gamers find their favourite games with low pricing, fast delivery and an awesome selection of the latest and greatest tabletop games and accessories. Visit our website for fantastic deals and everything you need for your next game night: www.roguegames.co.uk


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

490 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,3

Todas as opiniões

(490)

1 opinião nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Haven't received it yet

5 de novembro de 2021
logótipo da Rogue Games

Resposta da Rogue Games

Dear customer,
Thank you for your review.
We are very sorry to hear about your disappointment in our service on this occasion.
Although we are a very small business, at Rogue Games we pride ourselves on offering the best prices on the most popular tabletop games in the country.
We are constantly working to improve our processes and communication with customers, and we sincerely apologise that you have now been 100% satisfied on this occasion.
Best wishes
Rogue Games

Classificada 5 em 5 estrelas

Colour Brain

This is a great game ,played it with friends children now bought it for our grandchildren .Easy ordering online and quick delivery ,would use Rogue games again .

5 de novembro de 2021
Classificada 1 em 5 estrelas

no communication

placed an order, item was in stock at time of order, now website is saying only available on backorder. no contact phone number, only a contact form which i have sent 3 messages as i received a confirmation of order email but no dispatch email. no response to my messages so far. this makes me think the item was never in stock in the first place. the item i ordered is now out of print so i dont know how they except to backorder this. shockingly bad customer service

22 de setembro de 2021
Opinião espontânea
Classificada 1 em 5 estrelas

AVOID USING, non existent customer service.

UPDATE:
A week later and multiple emails both to customer support who I had a response from initially as well as their contact us form. Still no reply.
I even posted on their FB page as it's actively posting a few times a week. My post was removed within the hour all it was asking was about my order and requesting someone contacts me.

AVOID AT ALL COSTS.

Severely dissapointed with my experience.

A friend reccomend these highly which makes this a bitter pill to swallow.

I'd give less stars if I could because of the following:
1. Cancelled an order after it took over 4 days to process, they didn't cancel it and proceeded to deliver it anyway much much later.

2. I tried to cancel another order as the items I ordered were suddenly on backorder according to customer service, this order also took 4 days the process before customer service got in touch.
Customer service then said all my items are dispatched and gave me a tracking number, only SOME of my items arrived.
So I'm down £70 with no contact back from them as of yet.

Avoid these it's not been worth the hassle so far.

13 de setembro de 2021
Opinião espontânea
Classificada 2 em 5 estrelas

I've still not received my items

I ordered my items last Thursday, I still havent received my items or a dispatch notification. I have had a communication from the company, which is why this is a 2 star not a 1, saying my items are on there way but only after I contacted them first and there is still no delivery date.

4 de setembro de 2021
Classificada 2 em 5 estrelas

I got my Kill Team set eventually

I got my Kill Team set eventually days after others. This would of been fine if communication had been sent out saying there was a delay but nothing. I emailed & eventually heard back but a customer shouldn’t have to chase & wait. I actually chased on email Twitter & Facebook and only got an eventual reply on email. Slow & lacking coms with no phone number to call. Will consider other stores in the future sadly.

4 de setembro de 2021
Opinião espontânea
Classificada 1 em 5 estrelas

Warning do not order from this company

Warning do not order from this company! If there was an option to give zero stars that’s what I’d have chosen.

Zero communication after trying to cancel an order after sending multiple emails and messages even though they had seen my messages as I had a read receipt. They then said the item had been dispatched so couldn’t have a refund even though the dispatch date was days after me asking for a refund and not to dispatch the item.
They also have no phone number to contact them on.

4 de setembro de 2021
Classificada 1 em 5 estrelas

Absolutely no customer service at all

Absolutely no customer service at all. I've been messaging them for 3 days now regarding an undelivered item. I've had no response I've asked for updates and a refund and I'm met with silence.
100% not worth the hassle spend the extra couple of quid on items on different sites. I wish I had the extra £3 I saved I would happily pay elsewhere just for the better customer service

26 de agosto de 2021
Opinião espontânea

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais