Rome MD Opiniões 116

Resposta da Rome MD

2/05/2026

Hi Julie,

Thank you so much for your review! 🌟

We’re really glad to hear that you found our team friendly and helpful, and that we were able to meet your needs—that’s exactly what we strive for. 😊

We truly appreciate your feedback, and if you ever need anything in the future, we’re always here to help!

Warm regards,

Aga
Hi Relief Team

Resposta da Rome MD

2/05/2026

Hi Kim,

I’m truly sorry to hear about your experience—this is understandably very concerning, especially when you believe an order was not placed by you.

We take matters like this very seriously. Any charge must be properly verified against an order record, and I apologize that you’ve had difficulty reaching support so far.

We can't seem to locate your information in our system and need it to assist you further. Please email me directly at aga@nw-project.com with your full name and any transaction details, and I will personally:

- Investigate the $385.98 charge immediately
- Confirm whether an order was placed and how it was processed
- Escalate for a refund if the charge is found to be unauthorized
- Ensure you receive a clear written resolution

We are committed to resolving this quickly and properly for you.

Warm regards,

Aga
Hi Relief Team

Resposta da Rome MD

2/05/2026

Hi Steven,

Thank you so much for your review! 🌟

We’re really glad to hear that the issue was ultimately resolved and that the refund was successfully processed for you. Payment verification holds can sometimes occur depending on your bank’s security systems, and we appreciate your patience while everything was being clarified.

It’s also wonderful to hear your kind words about Aga’s responsiveness—we’ll be sure to pass along your “job well done” recognition. 😊

If you ever need anything in the future, we’re always here to help!

Warm regards,

Hi Relief Team

Resposta da Rome MD

2/05/2026

Hi Lisa,

I’m truly sorry for your experience—I completely understand how upsetting it must feel to see unexpected charges and believe you never intentionally placed an order.

I want to reassure you that we are not a scam. First, please allow me to clarify that the you have initially ordered the Total Relief: Nerve & Joint Pain cream and the subscription option was selected at checkout to provide customers with the deepest discount and member pricing which automatically generates a new order every month.. All orders are placed directly through our secure online system; we do not manually create or place orders on behalf of customers. Every purchase requires the information to be entered and confirmed during checkout. That said, we completely understand how this option can sometimes be overlooked.

Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed.

We truly appreciate you bringing this to our attention and the opportunity to make this right.

Best regards,

Aga
Hi Relief Team

Resposta da Rome MD

2/05/2026

Hi Stacy,

Thank you for your question—I’m happy to clarify this for you.

We understand there may have been some confusion regarding the billing name. Please note that the payment was processed under Rome MD, which is the company that handles our billing. This is why you may not have immediately recognized the charge.

We can't seem to locate your information in our system and need it to assist you further. Charges may also appear with slight variations depending on your bank or payment provider. If you’d like further confirmation, please feel free to email me directly at aga@nw-project.com with your details, and I can:

- Confirm the exact billing descriptor used for your transaction
- Verify whether a specific charge is associated with your order
- Provide full clarity for your peace of mind

We’re here to ensure everything is transparent and clearly understood.

Warm regards,

Aga
Hi Relief Team

Resposta da Rome MD

Actualizada a 2/05/2026

Hi Andrea,

I’m truly sorry for your experience—I completely understand your frustration, especially after requesting a cancellation the same day and then seeing a higher charge and shipment proceed.

This is not the experience we aim to provide. Your request should have been clearly reviewed and handled, and I sincerely apologize that this did not happen as expected.

We can't seem to locate your information in our system and need it to assist you further. Please rest assured that we want to resolve this properly for you. Kindly email me directly at aga@nw-project.com with your order details, and I will personally review it.

We’re committed to making this right and providing you with a clear resolution as quickly as possible.

Warm regards,

Aga
Hi Relief Team

Resposta da Rome MD

Actualizada a 22/03/2026

Hi there,

We’re truly sorry to hear about your experience and completely understand how concerning this situation must have been.

It appears there was a technical issue during your attempted purchase, which caused multiple transaction attempts and confusion regarding the vendor name. We sincerely apologize for the stress and inconvenience this caused, including the trouble with your bank and credit card.

I have sent you a request to provide details of your order so we can better assist you. Alternatively, you can contact me directly at aga@nw-project.com with your order details. I will personally review the situation and work with our billing team to ensure the charge is addressed and resolved promptly.

We appreciate you bringing this to our attention and the opportunity to improve our processes to prevent this from happening in the future.

Warm regards,

Aga
Head of Customer Experience

Resposta da Rome MD

Actualizada a 22/03/2026

Hi Anne,

We’re truly sorry to hear about your experience and completely understand how frustrating and concerning this must be.

We want to reassure you that we do not operate with the intention of misleading or overcharging our customers. It sounds like your order may have processed while the checkout process was interrupted, which can sometimes trigger a temporary pending charge. We understand how alarming this can be and apologize for the stress it caused.

I have sent you a request to provide details of your order so we can better assist you. Alternatively, you can contact me directly at aga@nw-project.com with your order details. I will personally review the situation and work with our billing team to ensure the charge is addressed and resolved promptly.

We truly appreciate you bringing this to our attention and the opportunity to make things right.

Warm regards,
Aga
Head of Customer Experience

Resposta da Rome MD

22/03/2026

Hi Jenifer,

We’re truly sorry to hear about this situation—it’s understandably very concerning, and we completely understand your urgency.

We want to assure you that we take matters like this very seriously.

Upon reviewing your details, we can confirm that an order was placed for Total Relief Cream for neuropathy, which is why the charges were initiated. That said, we fully understand your concern and want to ensure everything is handled transparently and fairly.

Our customer support team has already reached out to you via email to review your case in detail. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to make sure your concerns are properly addressed.

We appreciate you bringing this to our attention and the opportunity to make things right.

Warm regards,
Aga
Head of Customer Experience

Resposta da Rome MD

22/03/2026

Hi Carol,

Thank you for taking the time to share your experience and for updating your review. We truly understand how frustrating this situation has been for you, and we sincerely apologize for the inconvenience and stress it caused.

We’re glad to hear that your refund has now been successfully processed. While we’re relieved this has been resolved, we recognize that the overall experience did not meet your expectations, and for that, we are genuinely sorry.

Your feedback has been taken seriously and will be used to improve how we handle cancellations, communication, and order processing moving forward. Every customer matters to us, and your experience highlights areas where we must do better.

If there’s anything further we can assist you with, please don’t hesitate to reach out directly.

Warm regards,

Aga
Head of Customer Experience
Hi Relief Team