MyHiRelief Opiniões 585

Resposta da MyHiRelief

Há 1 dia

Hi Paula,

Thank you for sharing your feedback. I’m sorry to hear that you were disappointed when you received your order.

I completely understand how frustrating it can be when a product appears different from what you expected based on the advertisement. Customer expectations are important, and we never want anyone to feel misled or disappointed after receiving their purchase.

To clarify, all of our product sizes and contents are listed on the product page and packaging specifications. However, we recognize that images and videos can sometimes create a different perception of size depending on the angle, presentation, or how the product is being held. We appreciate this feedback because it helps us identify areas where we can improve clarity for future customers.

We want to assure you that your jar does contain the full 4 oz of Total Relief cream. Our products are filled by weight, not by how full the container appears, so some air space in the jar is completely normal and expected with this type of formulation. This helps maintain the cream’s texture and stability during production and shipping.

If you believe there may be an issue with the jar's contents, I would greatly appreciate the opportunity to investigate further. Please send photos showing the jar and its contents to aga@nw-project.com. We would be more than happy to review the images, and if we identify any manufacturing or product defects, we will gladly arrange a replacement for you at no additional cost.

Thank you again for taking the time to share your experience.

Kind Regards,

Aga
MyHiRelief

Resposta da MyHiRelief

Há 1 dia

Hi Sharon,

Thank you for sharing such a detailed account of your experience. I understand how frustrating and confusing it must have been to encounter these issues, especially when your expectations were different from what you received.

I want to reassure you that I can absolutely take care of that for you. First, please allow me to clarify that the subscription option was selected at checkout to provide customers with the deepest discount and member pricing which automatically generates a new order every month. All orders are placed directly through our secure online system; we do not manually create or place orders on behalf of customers. Every purchase requires the information to be entered and confirmed during checkout. That said, we completely understand how this option can sometimes be overlooked.

I also sincerely apologize for the difficulty you experienced when attempting to contact us. Our phone lines are currently undergoing maintenance and upgrades, and at this time we are handling support requests via email to ensure all communications are properly documented and tracked. However, I understand that not receiving a timely response can be disappointing and contribute to a negative experience.

Regarding the "Buy 3, Get 3 Free" promotion with free shipping. We are committed to clear and transparent pricing. This $29.95 per jar reflects the discounted cost when spread across the entire bundle, excluding sales tax, the handling fee and the package insurance. When you take advantage of the Buy 2, Get 1 offer, the discount is applied to the full bundle — which is why checkout shows a single total of $110.09, instead of $69.95 + $69.95 for two jars at the regular price of $69.95 each.

I have cancelled the subscription and the recent charge. We've also processed the full refund for your order. You should see this reflected in your account within 3–7 business days, depending on the processing speed of your bank. This is fully completed on our end.

Again, I sincerely apologize for the experience you've had and appreciate the opportunity to help make things right.

Kind Regards,

Aga
MyHiRelief

Resposta da MyHiRelief

Há 1 dia

Hi Charles,

Thank you for sharing your experience. I’m truly sorry for the frustration and disappointment this situation has caused.

I completely understand your concern. If you requested a cancellation shortly after placing your order, it is reasonable to expect a timely update regarding the status of your request. I also understand how frustrating it must have been to continue waiting for answers, only to later receive the package when you believed the order had been canceled.

That said, I would like the opportunity to review your case personally. While we do our best to accommodate cancellation requests, orders may sometimes enter processing or fulfillment very quickly, which can affect whether they can be stopped before shipment. However, this should always be clearly communicated to you.

I also want to reassure you that we stand behind our policies and genuinely want to help resolve situations like this fairly. If there is still an outstanding refund concern, I would be happy to investigate it directly.

We can't seem to locate your information in our system. Please contact us directly at support@myhirelief.com, or reach out to me personally at aga@nw-project.com. Kindly provide the email address or order number associated with your purchase so I can personally assist you and ensure this is resolved.

Thank you for bringing this to our attention and for giving us the opportunity to assist.

Kind Regards,

Aga
MyHiRelief

Resposta da MyHiRelief

Há 2 dias

Hi Darla,

Thank you so much for your amazing review! 🌟

We're absolutely delighted to hear that the cream has provided such meaningful relief for you and helped ease the discomfort and tension in your shoulders. Comments like "WOW what a Relief!" truly make our day and remind us why we're passionate about what we do.

It means even more to know that you've shared your experience with family and friends. There is no greater compliment than a recommendation from someone who has personally experienced positive results.

Thank you for your trust, your enthusiasm, and for taking the time to share your experience. We’re thrilled that HiRelief has been able to make a difference for you, and we wish you continued comfort and relief moving forward.

Kind Regards,

Aga
MyHiRelief

Resposta da MyHiRelief

Há 2 dias

Hi Dan,

Thank you so much for your review! 🌟

While we're sorry to hear that you experienced a reaction and were unable to continue using the product, we truly appreciate you taking the time to share your experience with our customer service team.

We're delighted to hear that Ilana handled your refund request with professionalism, courtesy, and care. Providing understanding and respectful support during situations like this is incredibly important to us, and I will be sure to share your kind words with her.

Thank you as well for recognizing the effort made to ensure your request was handled smoothly. Feedback like yours means a great deal to our team.

We sincerely appreciate the opportunity to assist you and wish you all the very best moving forward.

Kind Regards,

Aga
MyHiRelief

Resposta da MyHiRelief

Há 2 dias

Hi Bpaul,

Thank you so much for your review! 🌟

I completely understand how frustrating it can be to wait longer than expected for a delivery, and I appreciate your patience throughout the process.

I'm delighted to hear that Marco was able to assist and help get things moving for you. It's wonderful to know that after connecting with him, your order arrived within just a few days. I’ll be sure to share your kind words with Marco—he will be thrilled to hear them.

Thank you again for giving us the opportunity to make things right. We truly appreciate your support and are grateful that your experience ended on a positive note.

Kind Regards,

Aga
MyHiRelief

Resposta da MyHiRelief

Há 2 dias

Hi Cyndi,

Thank you so much for your heartfelt review! 🌟

We're truly grateful that you took the time to share your experience. Hearing that MyHiRelief has helped provide comfort for both you and your husband, especially with neuropathy, muscle aches, and sore muscles, means a great deal to our entire team.

Please extend our sincere gratitude and respect to your husband for his service. We are honored that our product has become part of your routine and has helped provide enough relief to support a better night's sleep.

We also understand the challenges that can come with living on a fixed budget, and we're glad our team was able to work with you to find a solution that helped make continuing your journey with MyHiRelief more manageable. We always strive to listen, understand, and support our customers whenever possible.

Thank you again for your trust, your kind words, and for allowing us to be a small part of your wellness journey. We wish both you and your husband continued comfort, relief, and good health.

Kind Regards,

Aga
MyHiRelief

Resposta da MyHiRelief

Há 4 dias

Hi Edee,

Thank you for taking the time to share your experience and feedback.

First, I understand your concern regarding the currency charge. Our checkout is processed in USD, and I recognize that discovering this after placing the order can be frustrating, particularly when the final amount differs from what was expected after conversion.

We understand how important it is for you to receive your order on time, and we appreciate your continued patience.

While we strive to deliver every order as quickly as possible, occasional delays can occur due to factors outside our control—such as customs processing or carrier-related issues.

Upon checking, your parcel is in transit and still within the estimated arrival window.

I appreciate you acknowledging that our customer service team was able to assist by providing a partial refund and honoring your request to cancel any future shipments and recurring orders. We always want customers to feel heard and supported when concerns arise.

Most importantly, I hope the product arrives soon and lives up to your expectations. We genuinely want every customer to have a positive experience not only with our service but with the product itself.

Thank you for your patience and understanding.

Kind Regards,

Aga
MyHiRelief

Resposta da MyHiRelief

Há 2 dias

Hi Maureen,

Thank you so much for your wonderful review! 🌟

We're especially grateful for your perspective as someone who frequently shops online. It means a great deal to hear that HiRelief stood out as an exception when it comes to customer service and subscription management.

We're delighted that the advance notification regarding your upcoming shipment was helpful and that you were able to pause your subscription easily without any pressure or unnecessary back-and-forth. We believe customers should always have control over their orders and be able to make decisions that best fit their needs.

It's also fantastic to hear that you're pleased with both the product and the service you've received. Feedback like yours encourages our entire team to continue delivering the level of care and flexibility that customers deserve.

Thank you again for taking the time to share your experience and for placing your trust in HiRelief. We truly appreciate your support.

Kind Regards,

Aga
MyHiRelief

Resposta da MyHiRelief

Há 3 dias

Hi Kathleen,

Thank you so much for your wonderful review! 🌟

We're delighted to hear that you're enjoying both the Total Relief cream and the EMS Foot Massager. It's especially rewarding to know that the massager helps ease fatigue while you're working and that the cream has become part of your nightly routine. Hearing how our products fit into our customers' daily lives is incredibly meaningful to us.

We also greatly appreciate your kind words about our customer service team. Providing prompt, attentive support is something we take pride in, and we're grateful that this was reflected in your experience.

At the same time, I completely understand your concern regarding the delivery timeframe. A 3.5-week wait is longer than we would like, and we recognize that receiving your order sooner would have made for an even better experience. We're continuously working with our fulfillment and shipping partners to improve delivery times whenever possible.

Thank you again for your thoughtful feedback, your patience, and your support. We truly appreciate you taking the time to share your experience with others.

Kind Regards,

Aga
MyHiRelief

Resposta da MyHiRelief

Há 3 dias

Hi Barbara,

Thank you so much for your review! 🌟

We're delighted to hear that Jeason was able to assist with your cancellation and refund request promptly and professionally. I’ll be sure to share your kind words with him, as recognition like this means a great deal to our team.

We're also very pleased to hear that you've had a positive experience with the product itself and found it beneficial.

At the same time, we appreciate your honest feedback regarding our marketing. Customer feedback plays an important role in helping us improve, and we take comments like yours seriously as we continue working to make our messaging and customer experience clearer and more transparent.

Thank you again for taking the time to share your experience. We truly appreciate both your support and your constructive feedback.

Kind Regards,

Aga
MyHiRelief

Resposta da MyHiRelief

Há 4 dias

Hi Melodie,

Thank you for taking the time to share your experience. First, I would like to acknowledge something important—you mentioned that the product works and that you were generally happy with it. We truly appreciate that feedback.

That said, I am sincerely sorry for the frustration caused by the unexpected charge and the difficulty you experienced trying to contact our support team.

I would like to respectfully clarify that we do not manually create or place orders on behalf of customers. The subscription option was selected at checkout to provide customers with the deepest discount and member pricing which automatically generates a new order every month. All orders are placed directly through our secure online system; we do not manually create or place orders on behalf of customers. Every purchase requires the information to be entered and confirmed during checkout. That said, we completely understand how this option can sometimes be overlooked.

I also apologize for the difficulty reaching us by phone. Our phone lines are currently undergoing maintenance and upgrades. At this time, we are only able to accommodate support requests via email, which allows us to maintain a detailed written record of all communications and resolve issues as accurately as possible.

That said, I have successfully cancelled your order and terminated your subscription. You will not receive any further shipments or be charged again.

A full refund has been issued to your original payment method. It will reflect in your account within 5–7 business days, depending on your payment provider.

I hope this action demonstrates to you that we genuinely care and are fully committed to resolving your concerns.

Thank you for your patience and understanding.


Kind Regards,

Aga
MyHiRelief

Resposta da MyHiRelief

Há 3 dias

Hi L.R.,

Thank you so much for your wonderful review! 🌟

We're thrilled to hear that the product has been helping with your knees and back and that you've experienced positive results. Hearing feedback like yours is exactly why we do what we do.

I'm also incredibly grateful for your kind words about the customer support you received. It was truly my pleasure to assist you, and I'm delighted that I was able to help make your experience a positive one.

Your recognition of both the product and our customer service means a great deal to the entire team. Thank you for placing your trust in us and for taking the time to share your experience with others.

We wish you continued comfort, relief, and all the very best moving forward.

Kind Regards,

Aga

Resposta da MyHiRelief

Há 4 dias

Hi Milagros,

I’m truly sorry for the concern and frustration this situation has caused you. I completely understand how disappointing it is to be charged for an order and still be waiting for it to arrive.

However, I would like to reassure you that your order has not been forgotten. While payment is captured when an order is successfully placed, shipping and transit times can vary depending on order processing, carrier schedules, and destination logistics. Unfortunately, delays can occasionally occur that are outside of our immediate control.

Upon careful checking, the order has already been shipped and is currently in transit. We have already sent the tracking details to the email address associated with your order (please also check your spam/junk folder).

Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed.

We truly appreciate you bringing this to our attention and the opportunity to make this right.

Kind Regards,

Aga
MyHiRelief

Resposta da MyHiRelief

Há 3 dias

Hi Mark,

Thank you so much for your thoughtful review! 🌟

First, I appreciate your honesty in sharing both the challenges and the positive outcome of your experience. I understand how surprising it can be to discover a recurring shipment before you've even had the opportunity to fully try the product, and I completely understand your concern.

That said, I’m delighted to hear that Rosalie was able to assist you in a way that made you feel heard, respected, and supported. Providing customers with options, listening with empathy, and ensuring they feel comfortable with their decisions is exactly the type of service we strive to provide.

I will be sure to share your kind words with Rosalie. Recognition like this means a great deal to our team.

Your comment about kindness and compassion truly resonates with us. We believe that every customer deserves to be treated with understanding and respect, especially when questions or concerns arise.

Thank you again for giving us the opportunity to assist you and for taking the time to share your experience. We hope you enjoy trying the product, and should you ever decide to return in the future, we'll be happy to welcome you back.

Kind Regards,

Aga
MyHiRelief

Resposta da MyHiRelief

Há 3 dias

Hi Lea,

Thank you so much for your 5-star review! 🌟

We're delighted to hear that the explanation provided was helpful and that the goodwill gesture contributed to a positive resolution of your concern.

Our goal is always to listen, provide clear and honest communication, and work toward fair solutions whenever questions or issues arise. It's wonderful to know that this was reflected in your experience.

Thank you again for taking the time to share your feedback. We truly appreciate your support and the opportunity to assist you.

Kind Regards,

Aga
MyHiRelief