Absolutely horrendous customer service. It took 2 weeks to deliver my order to begin with and I had no updates on its status despite trying to contact the customer support. I've returned the order... Ver mais
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Leia as opiniões dos outros
Absolutely love this wetsuit. Roxy quality, styling and flexibility allowed by the suit mean paddle boarding in colder weather made easier. Delivery can be slower depending on whether dispatched from... Ver mais
I contacted customer services as I feel I was overcharged (the final amount changed was full price even though I used their sign up discount. Customer services didn't bother to respond. I ended up pay... Ver mais
Take your order and money then don't despatch and zero communication. Ordered over a week ago. I will be on holiday by the time they arrive. Customer service is non existent and they won't let you can... Ver mais
Informações sobre a empresa
- Loja de moda feminina
- Loja de roupa desportiva
- Loja de calçado
- Loja de surf
- Loja de fatos de banho
- Loja de artigos para desportos de Inverno
Escrito pela empresa
Born in 1990 in Huntington Beach, Roxy is the first brand entirely dedicated to female surfers and active girls. Derived from Quiksilver's DNA, the brand quickly established itself with swimsuits, clothing, and equipment designed specifically for women in board sports. From its beginnings, Roxy achieved immediate success, such as the launch of its swimwear line and its iconic heart-shaped logo, inspired by the Quiksilver wave. In the 1990s, Roxy gained global recognition, supported by legendary athletes such as Lisa Andersen, four-time world champion and a true figure in women's surfing. The Roxy universe then expanded to accessories, clothing, snow wear, and young girls' lines, building a complete lifestyle around freedom, boldness, and athletic energy. Today, Roxy is an international reference in surfing, snowboarding, and fitness. It embodies a sunny, modern, and inspiring style, mixing performance, creativity, and femininity to support women in their adventures, whether on the waves, the slopes, or in daily life.
Informações de contacto
França
- roxy-uk.co.uk
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Good swimwear and shorts
Good swimwear and shorts. Quick delivery
Scammers
Iv tried to contact them multiple times and no real response and I had no tracking number when I placed my order.
Lovely stylish suitcase
Lovely stylish suitcase. Easy to order and quick delivery. Well packaged - very happy with Roxy.
Fantastic and easy to navigate and…
Fantastic and easy to navigate and purchase from. This was my first Roxy purchase and I’m not disappointed!
Zero communications
No idea where my parcel is or any communication.
Always great service
The service is great. Estimated delivery provided on order and full tracking. Bought three pairs of shoes and love them all.
Excellent all round!
Website is easy to navigate and ordering and returns are set up to make things hassle free for the customer. Great stuff ROXY and I highly recommend!
Do not waste your time, money or energy
Absolutely horrendous customer service. It took 2 weeks to deliver my order to begin with and I had no updates on its status despite trying to contact the customer support.
I've returned the order over a month ago, but have not received my refund and again, when trying to get in touch they respond with an automated message. No way to call or contact a live person. I'll be trying to claim a refund through my bank, but really recommend not wasting your time or energy with this business. By far one of the worst online retail experiences I've had.
No nice top but no contact with customer services for help
I contacted customer services as I feel I was overcharged (the final amount changed was full price even though I used their sign up discount. Customer services didn't bother to respond. I ended up paying in full!
Complete inability to fulfil an order
Complete inability to fulfil an order. Don’t sell online if you take money and don’t deliver.
Another good shopping experience with Roxy clothing
Always a good selection of clothing and of good quality. Only downside is that the trousers are normally slightly too long in length and need to be adjusted before wearing
Cheeper ordering direct
Cheeper ordering direct. Easy to order good web site
Easy to order and fast delivery
Easy to order..clothes lovely quality and happy
Poor customer service
Love Roxy clothing
Love Roxy clothing. The item was delivered in good time and I love it.
Terrible customer service.
Ordered an item on 4th December. Still not delivered almost 3 months later. Sent multiple emails with no response.
It’s a shame that such good brand can let themselves down this way. Sort my order or provide a refund.
Great clothes for girls
Great clothes for girls, designs and materials my 8 year old loves at a good price.
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