Better Garden Opiniões 

202
TrustScore: 1 em 5

1,2

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Don't buy off them they are big scam,spent over $100, received nothing, telling me it has been delivered and it hasn't I have cameras all around,now they know that they don't answer my emails,why are... Ver mais

Classificada 1 em 5 estrelas

Horrible customer service. They don't even sign the email with the person's name. I placed my order nearly a month ago. Over a week ago, they said the product had been shipped, but I still haven't rec... Ver mais

Classificada 1 em 5 estrelas

Bought the "unbreakable" hose in February 2026. By July 2026 it had sprung 2 leaks. I contacted customer service who reminded me it was a 90day warranty. I said it was not fit for purpose as it is br... Ver mais

Classificada 1 em 5 estrelas

We bought this hose which is clearly advertised as “UNBREAKABLE” for our elderly mother and within 5 months it had split in 3 places. Dealing with them is difficult and they refused a refund or repl... Ver mais

Informações sobre a empresa

  1. Centro de jardinagem

Escrito pela empresa

We are dedicated to offer premium patio furniture at affordable prices for all types of outdoor living. This is the new website for the former www.royal-garden.co.uk website.


Informações de contacto

1,2

Muito mau

TrustScore: 1 em 5

202 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

1,2

Todas as opiniões

(202)

28 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 4 em 5 estrelas

Good customer service.

I ordered six cushions - two of which were slightly soiled, and may have been returned at some stage or ex-display. I raised this with the company, and they immediately offered a full refund for the two cushions, which I accepted. They also despatched the order in good time. Overall, I am very pleased with the cushions, and with the service I received.

10 de agosto de 2021
Classificada 5 em 5 estrelas

Great service all round!

Great service before my delivery and a great product when it arrived. Was adding to another table set I’d bought over 10 years ago. That one is still going strong so I hope the new one is as good!

28 de julho de 2021
Classificada 5 em 5 estrelas

Buying furniture

We bought some furniture some years ago they have been out in all weathers never rusted etc so when we needed more we looked at the emblem and ordered more so comfy never had chairs like them would av liked to test the other products liked another but was double the price

13 de julho de 2021
Classificada 5 em 5 estrelas

When we ordered our gazebo

When we ordered our gazebo, we was told it wasn’t in stock until a certain date. Well it arrived in stock a week or more earlier than expected and we had it delivered before the date it was meant to be in stock.

The communication and service we have had is well above the rest.

The quality of the gazebo is excellent, well made and very sturdy. I will shop here again when looking for some more stuff for the garden.

12 de julho de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Garden furniture

Very pleased with garden furniture I purchased from you. Arrived on day and time as stated and by a very nice gentleman, couldn’t have been more helpful. Paid more than I had planned but everything looks well made and dependable.

23 de junho de 2021
Classificada 1 em 5 estrelas

Asked to rate them even though my…

Asked to rate them even though my chairs have still not been delivered and they are unable to tell me when. Seriously?

23 de junho de 2021
logótipo da Better Garden

Resposta da Better Garden

Hi,
Apologize that message is sent out automatically.
I believe I spoke to you on Monday, just so you are aware we use a small 3rd party carrier and all orders are contacted to place a booking at the first opportunity.
I understand they have left you a Voicemail message, but please give us a call if you haven’t heard anything. We are monitoring your order closely.
Please note all 1 star reviews are damaging and we try our best to please all customers.
Thanks for taking my call and your time. Happy to say the items were delivered in good condition and we hope you have many years of good use out of your furniture set.
Regards Royal Garden.

Classificada 3 em 5 estrelas

only marked as such because you are…

only marked as such because you are asking me how you did but I have yet to received the goods. The service up to this point has been acceptable .

18 de junho de 2021
logótipo da Better Garden

Resposta da Better Garden

Hi,

Apologies for this, the Trustpilot reviews are sent automatically regardless of when the delivery has been dispatched. I have flagged your order with our 3rd party logistics team.

Regards Royal Garden.

Classificada 3 em 5 estrelas

I was not notified of when delivery was…

I was not notified of when delivery was going to be due as I was promised.

Fortunately I was home when the item was delivered, but equally I could have been away on holiday which would have caused complications regarding the delivery

The product's good, but I was lead to believe it was going to be a Royal Garden Set to match one I already have but it although it looks similar it appears to be manufactured with a different brand

11 de junho de 2021
Classificada 4 em 5 estrelas

Entry time is unclear

Simple enough website to manoeuvre but entry time is unclear - is this to the grounds or specifically for the house? Bear in mind they tell you AFTERWORDS that you need to arrive 30 minutes before the chosen time to get from car park to house

21 de maio de 2021
Classificada 5 em 5 estrelas

Excellent service

Thank you for prompt delivery.Good service all round web site easy to use.
Looking good only wish the weather was better so we could sit outside.We already have a 4 seater Savoy set so we were very pleased to be able to match this set with our existing set.

17 de maio de 2021
Classificada 4 em 5 estrelas

I am very happy with my chair cushions

I am very happy with my chair cushions, they fit perfectly and were well packaged.
The only improvement I would suggest to the delivery process is an indication of lead times on the final receipt. Apparently it is on the website, but I missed it, so a reminder on the receipt would give some clarity

11 de maio de 2021

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