Well, I’m totally satisfied and pleasantly surprised. You really don’t know what to expect with online shopping, especially with liquor. Unbelievable selection and reasonable prices. Very quick turnar... Ver mais
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The Shipping and Tracking process was Flawed. Took way longer than they projected on their site. It was over 2 weeks (20 days) from payment to Receive My Order. I tried to check the shipping status b... Ver mais
bad experience with shipping and very long delays. Their CS team is not responding for more than a week. I made a mistake trying to save 2 bucks and it costed me so much more not going with a reputabl... Ver mais
A empresa respondeu
I've ordered from Royal Batch on multiple occasions without issue. One time they were out-of-stock on a sale item (I imagine they go quickly) and I was notified quickly and we updated the order. I u... Ver mais
Informações sobre a empresa
Escrito pela empresa
We strive to deliver you luxurious liquors and wines at any moment. We work to deliver the orders of our customers in a swift manner. On top of that, our website provides premium engraving services that will create the perfect gifts for your loved ones
Informações de contacto
Estados Unidos da América
- royalbatch.com
3,9
Bom
50 opiniões
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great Experience!
This is a legit website to order alcohol and have it shipped to you. I first called to ask a few questions about what I wanted to order, and someone actually answered! I talked to Sam, and he was very nice and helpful which convinced me to place an order. I'm glad I did! My order was well packaged and shipped in the estimated time that I was told. Delivered fast! NO ISSUES!
2 de dezembro de 2024
Opinião espontânea
Resposta da Royal Batch
Thank you for your kind review! We truly appreciate your feedback and look forward to serving you again soon.
Safe & sound
I'm always somewhat worried to receive bottles in the mail. I was very impressed with the packaging of these bottles to prevent breakage.
19 de novembro de 2024
Opinião espontânea
Resposta da Royal Batch
Hello Dave,
We truly appreciate your feedback! It’s wonderful to know the packaging helped ease your concerns. Enjoy your bottles, and Thank you for trusting us with your order!
Royal Batch Team
ordered a bottle at a good price on Nov…
ordered a bottle at a good price on Nov 6 was delivered safely Nov 14
14 de novembro de 2024
Opinião espontânea
Resposta da Royal Batch
Hello Dan,
Thank you for your kind review! We're glad your order arrived safely. We appreciate your support and look forward to serving you again!
Great customer service
Great customer service. One o the few sites to reply to emails
2 de novembro de 2024
Opinião espontânea
Resposta da Royal Batch
We appreciate the feedback! It’s our pleasure to be responsive and here whenever you need us. Thanks for choosing us!
I have been purchasing liquors from…
I have been purchasing liquors from Royal Batch for several years now. The staff is really friendly and listens to you very carefully before placing the order. They have a really great selection of drinks in their online store. Must give it a try.
28 de agosto de 2024
Opinião espontânea
I received my purchase on time as…
I received my purchase on time as promised. I read some reviews that made me skeptical so I email customer service who assured me that I would have no problems with receiving my order and they kept their word! I ordered 3 bottles of the crown royal blackberry and I am very happy with my purchase and will continue to do business with them.
10 de julho de 2024
Opinião espontânea
Resposta da Royal Batch
Hello Brittany,
Thank you so much for choosing to shop with us and for sharing your first shopping experience! We are delighted to hear that you are happy with your purchase. Your satisfaction is our top priority, and it’s wonderful to know that we met your expectations.
We truly appreciate your support and look forward to serving you again in the future. If you have any questions or need assistance, please don't hesitate to reach out.
Order placed on 6/3 for two bottles
Order placed on 6/3 for two bottles. First order after weeks of waiting was damaged in shipping and never arrived. They attempted to ship again, and delivery arrived on 7/3 with one bottle broken cap and empty. Today I accepted a 50% refund on the broken bottle rather than spend anymore time waiting for labels and having to ship the broken bottle back. If it wasn't for the damaged bottles I would continue to order from them. I believe they just need to pack better for shipping and this could have been avoided. I did order the bottle that was broken from a different site today so fingers crossed this one makes it safe and sound.
10 de julho de 2024
Opinião espontânea
Resposta da Royal Batch
Hello Jason,
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration you’ve experienced with your orders. Your feedback is invaluable, and we are truly sorry for the issues with the damaged bottles and the delays.
We understand how disappointing this situation has been and appreciate your patience throughout the process. Please know that as a marketplace, we collaborate with several fulfillment centers across the U.S. to process our orders. Each order is shipped from a different fulfillment center depending on the product's availability and the goal of offering competitive prices to our customers. While we carefully select our fulfillment centers based on their high standards and extensive experience with alcohol packaging, unfortunate accidents can occasionally occur.
We have already escalated your case with the fulfillment center to improve the packaging process and prevent such mistakes in the future. Your satisfaction is important to us, and we are committed to making things right.
We regret that this experience has caused you to seek an alternative supplier, but we hope you will give us another chance in the future. If there’s anything more we can do to assist you or if you have any further concerns, please don’t hesitate to reach out directly.
Thank you again for your feedback and for giving us the opportunity to improve.
I ordered 2 bottles of Crown Royal…
I ordered 2 bottles of Crown Royal Blackberry in February with a delivery date of March. On March 13th emailed customer service and was told my order should be here by months end. Months end no order and no contact from customer service.
On April 2nd I again emailed customer service and was told I was Number 27 and would be processed with the next available shipment.
On April 23 I emailed customer service and was told that now it would be May.
May 21st I again contacted customer service. (Not once did they initiate the contact to inform me of their issues)I was told that if I could wait 10-15 more days I would receive my order.
15 days later and I was told the shipment was on the way and would be delivered today. Bullcrap.
100 days and I will not be able to give one bottle as a gift or try the Crown blackberry. Buyer beware
7 de junho de 2024
Opinião espontânea
Resposta da Royal Batch
Dear Coy,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you have experienced with your order. This is not the level of service we strive to provide, and we deeply regret the delays and lack of proactive communication.
We understand how disappointing it must be to have waited so long without receiving your Crown Royal Blackberry bottles, especially when you had intended to use one as a gift. Your experience has highlighted some significant issues in our process that we are committed to addressing.
Please be assured that we are taking immediate steps to ensure such delays and lapses in communication do not occur in the future. We value your business and would like to make this right for you.
To compensate for the inconvenience, we would like to offer you a discount on your next purchase with us. You may reach our customer support at info@royalbatch.com to provide with an adquate discount when you plan to place a new order
Thank you for your patience and understanding. We hope to restore your faith in our company and provide you with the service you deserve.
Repeat Customer
I've ordered from Royal Batch on multiple occasions without issue. One time they were out-of-stock on a sale item (I imagine they go quickly) and I was notified quickly and we updated the order. I use them to stock up on interesting finds since they have great variety as well as my everyday choices. Although I focus on Bourbon, there are a lot of options of various liquors to choose from. I would certainly recommend!
4 de abril de 2024
Opinião espontânea
My shopping experience
I placed order no. 53423 in March for whiskey bottles with a special batch number. The customer support notified me that batch number could be different than advertised, I asked them to cofirm the batch no. The next the confirmed it and it was not the exact one I was looking for. However, they gave me 10% discount and I accepted it. I received the bottle yesterday and honestly I liked it more than my original choice. Great customer support and whiskey selection. I will come back for more soon. Thank you
29 de março de 2024
Opinião espontânea
Great service and excellent products
Great service and excellent products. I have had no trouble with this company; their diligence and customer support is top tier.
20 de abril de 2024
Opinião espontânea
Resposta da Royal Batch
Hello Maryam,
We appreciate you sharing your shopping experience on our website and eagerly anticipate the opportunity to assist you with your next order soon.
Just received my order
Oh, finally I got my order after along wait,but it was worth it. I ordered Le Portier Shay, actually pre-order, no one else had it except Royal Batch. I am very happy with the services, they sent me updates any time I email them. Cheers
10 de março de 2024
Opinião espontânea
Resposta da Royal Batch
Hello George,
We appreciate you sharing your shopping experience on our website. We value your patience and understanding and eagerly anticipate the opportunity to assist you with your next order soon.
Still waiting
Still waiting. Told it was shipping in March. Last day of the month. Disputing with my bank this is garbage service. Communication is key and if they couldn’t fill my order by the date promised they should have returned my payment.
24 de fevereiro de 2024
Opinião espontânea
Resposta da Royal Batch
Hello Noelle, Thank you for sharing your shopping experience on our website. Despite the vendor's confirmation, the unexpected surge in the Crown Royal Blackberry orders nationwide affected the supply. We were able to fulfill +2k orders, and still have another 1k pending. The orders were processed first in first out, but the supply in March was not enough to cover all orders. Checking the status of your order, it seems the order was canceled upon your request and your payment was fully refunded. Let us know if there is anything we can do to remedy your frustration and gain your satisfaction. Thank you
Disappointment
I am writing to express my disappointment regarding my recent experience with your company. I placed an order [include order number or details if available], which, regrettably, was never delivered to me. While I acknowledge the refund of the $12 shipping fee, this resolution does not address the inconvenience and dissatisfaction caused by not receiving the order itself.
The outcome of this transaction has significantly impacted my perception of your company's commitment to customer satisfaction and reliability. It's disheartening to report that, based on this experience, I cannot foresee utilizing your services in the future.
I had hoped for a more comprehensive resolution that would reflect the value you place on customer experiences. I urge you to consider the impact of such incidents on your reputation and customer trust
26 de março de 2024
Opinião espontânea
Resposta da Royal Batch
Hello Rania,
Thank you for taking the time to provide your feedback. As previously mentioned in our correspondence, your package necessitates an adult signature, as outlined on our website. We have furnished you with the tracking information to facilitate your readiness for its delivery. Regrettably, despite three attempted deliveries by the carrier, no one was available to receive the package. Consequently, the carrier opted to return the package to our fulfillment center, incurring shipping fees on our end. Nevertheless, your satisfaction is our priority, kindly reach out to our customer support and we will provide you with a discount coupon for your next purchase. Trust your kind understanding
This Company is a JOKE
They will advertise something is in stock when in fact it isn't, and then tell you that you will get it sometime the next month but they don't know when. Then to top it off they charge you a processing fee for requesting a refund. DO NOT DO BUSINESS WITH THIS COMPANY!! LOOK UP THEIR REVIEWS ON GOOGLE.
28 de fevereiro de 2024
Opinião espontânea
Resposta da Royal Batch
Thank you for providing your feedback. Please be aware that the product you ordered was on pre-order with a scheduled delivery in March, as clearly stated on our website. This is a common practice in the e-commerce industry. Regarding order cancellations and refunds, the payment processor deducts a processing fee from any payment received. Therefore, we have refunded you the full amount that we received from your payment. We appreciate your understanding.
I tried to call royalbatch to find out…
I triedto call royalbatch to find out if they use USPS or a courier company to ship products. To my disappointment, they only use WHATSAPP to receive calls. Freaking scamming pigs. I'm glad I read the reviews first. I DEFFINETLY WILL NOT ORDER FROM SUCH SCUM. Only scammers use a phone app. You people are scum. You need to be shut down.
13 de fevereiro de 2024
Opinião espontânea
Resposta da Royal Batch
Hello, Why would you rate us 1 star for not being able to find our phone number, as you are claiming? And why would you send us a very abusive email for this.. this is your email:
I tried to call Royalbatch to get some questions answered. I see you only take calls using what's app. Only scammers use a phone app. And, I see the business is located in INDIA. You scamming mother Fuckers. Don't tou cocksuckers make enough money from scamming people with your fake PayPal and IRS scams? You low life pieces of shit.
FYI, if you google our business name you will see a phone number attached. A US BASED phone number.
There are many other companies online you can purchase from them without any frustration and we suggest that you go and shop there.
i was ify about ordering here but i did…
i was ify about ordering here but i did anyway in hopes that it is a trusted site .
i placed a order and i received a confirmation email however i am waiting on a tracking number or a way to check the status of my order ! you all should really work on better customer service providing all necessary information needed the exact same way you guys take the payment of orders immediately !also provide better access for customer service too this is not okay ! Now can someone provide me with my tracking number THanks ! Order number 22263
5 de fevereiro de 2024
Opinião espontânea
Resposta da Royal Batch
Hello Ashlee, We regret the oversight regarding your review. Upon reviewing our system, it appears that you received your order on February 22nd. We hope that our order notification emails were helpful and provided the necessary information for tracking and receiving your order. Please do not hesitate to contact our customer support at info@royalbatch.com should you have any questions. Looking forward to serving you in a new order soon. Thank you
Received wrong products and shipper not…
Received wrong products and shipper not willing to rectify other than a $30 off an additional $200 order. Would not recommend
6 de maio de 2023
Opinião espontânea
Product I never received and got charged
I ordered and got the delivery in a fairly reasonable time. I got UPS notice and was home for it. They came over an hour early when I wasn’t there. Tried to change the delivery to pick up at UPS. Couldn’t get the site to allow it. The third attempt was when I was home all day. They never came and sent an email that they would deliver a week later. I went to UPS to try to pick it up. They told me they sent it back even though the email said it would be delivered later. I emailed Royal Batch with the details. They said I had to pay the delivery again both directions. $56 for a $200 order. I sent them all the UPS emails and that I have a Ring door bell camera for evidence. Their response is sorry we can’t dispute UPS. I will never order from them again. I now turn the evidence in to my credit card.
Yes they offed me a $15 discount and I will have to pay $40. I have provided proof that I was here and UPS changed the dates and then shipped it back saying they came. Yet they will not take the evidence which includes the email from UPS changing the date. Telling me they have no way to question UPS and their decision if final because of that.
31 de maio de 2023
Opinião espontânea
Resposta da Royal Batch
We greatly value this honest review. Mr. Stephen's order qualified for our Free Shipping promotion, and we provided him with the tracking details two days after placing the order when it was shipped out.
As our packages require an adult signature, UPS made three unsuccessful attempts to deliver the package to Mr. Stephen. According to the UPS report, the reason stated was "The receiver was not available for delivery." As per their standard procedure, UPS decided to return the package to the sender.
In response to Mr. Stephen's request, we were pleased to receive his request to reship the package to an alternate address to ensure its successful delivery. However, as outlined in our website policy here (https://www.royalbatch.com/faq), it is the customer's responsibility to receive the package. In the event that the carrier is unable to reach the customer, we are obliged to charge for the return fees as well as the reshipping fees, which are billed to our account by UPS.
Despite these circumstances, we made a goodwill gesture by offering Mr. Stephen a reasonable discount if he chooses to proceed with the reshipment, aiming to secure his satisfaction.
Thank you
Royal Batch Team
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