J'ai commandé le 27 août, le 28 août j'ai la confirmation d'expédition. Le 18 septembre après avoir demandé des informations sur ma livraison on me dit que les conteneurs sont arrivés et qu'ils me... Ver mais
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Compré un árbol hace más de una década y es el árbol más bonito que he visto nunca. Ha durado muchísimo , y este año vamos a comprar uno nuevo ya que el anterior ya estaba deteriorado. Llegó en menos... Ver mais
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J'ai eu l'occasion, à deux reprises maintenant, de commander des sapins en PE (Delaware de luxe, 2m10 et 1m50). Rendu magnifique et bluffant de réalisme. Bon nombre de visiteurs ont longtemps cru... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Royal Christmas is specialized in the newest design and market trends of Christmas items made of PE, PVC, Flock, PP, Prelit and warm LED or the unique 1 minute tree. Our primary items are the artificial Christmas trees, garlands and wreaths. From promotional items till highest top end quality always with latest lab test, perfect packing and marketing support. We support our customers in the complete line, own packing / design is possible as well. Royal Christmas sells and manufactures their products globally towards wholesale garden centers, wholesale, decoration companies, online sales and DIY. Royal Christmas is BSCI-proof and REACH certified. At this moment we sell towards around 70 countries globally. Please go through our website (code can be send to you by e-mail, please fill out the contact form) or visit us at the fairs and showrooms. Please mail us for an appointment and give us the opportunity to show you how we can serve your company and build up long time business relation.
Informações de contacto
Engelstilstraat 14, 9671 JH, Winschoten, Holanda
- +31 597-413546
- info@royalchristmas.nl
- royalchristmas.com
3,2
Aceitável
1 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 83% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Faulty product, not fit for purpose!
Faulty product not fit for purpose & very poor customer service!
Item was purchased in December at a cost of over £3000, the item arrived 7 days late and from the day the item arrived the faults were reported and backed up with photographic evidence. It was only up for 2 days and it snapped and was unable to be used.
The tree has been boxed up since before Christmas awaiting collection and refund but company is very unhelpful in resolving the problem.
8 de janeiro de 2019
Opinião espontânea
Resposta da Royalchristmas
Royal Christmas has been in contact with the customer several times.
We have taken note of the photo.
We wanted to solve the problem with the tree, the customer wanted to repair it by himself.
We have made proposals.
The Christmas tree was too big to send with the package service, it was sent with a transporter.
This is also clearly stated on the site.
Sending with a transporter takes longer.
We regret that the client writes that we have not contacted the customer, the customer knows that this is not the case.
We regret that the customer feels that we did not want to do anything about the problem.
Team Royal Christmas / Artificialchristmastree.co.uk
Unterste Schublade
Unterste Schublade!
Haben einen Baum für 150 Euro gekauft, da er uns dann doch zu kleine war, haben wir den nächst größeren Baum für 210 Euro gekauft. Den alten Baum haben wir dann nach telefonischer Absprache zurückgeschickt. Erst mussten wir 30 Euro für den Rückversand zahlen und dann wurde die Annahme verweigert. Durfte den Baum dann für 10 Euro wieder entgegennehmen. Als wir uns dann telefonisch mit den Sachbearbeitern auseinandersetzten wollten, wurde wir vertröstet dass der für uns Zuständige nicht da wäre oder keine Zeit hätte. Da keine Bäume nach Weihnachten zurückgenommen werden, bleiben ich auf dem Baum hocken, der mich letztendlich 190 Euro gekostet hat.
26 de dezembro de 2018
Opinião espontânea
Helt Utroligt:- dette var første svar…
Helt Utroligt:- dette var første svar Fra Royal Christmas i for bindelse med levering af fejl og mangler på leveret juletræ til kr. 1.500,00 + forsendelse
Royal Christmas --Fremsend en kopi af købsfaktura og vi skal se hvad vi kan gøre for dig som kunde.
Det eneste svar der er kommet fra Royal Christmas/ Dennis Veldpape er en mail med teksten OK!
Så man levere åbenbart defekte vare med fejl og mangler men ønsker tilsyneladende ikke af rette op på reklamationer på varer leveret af Royal Christmas så vær opmærksom på hvor du køber dine varer.
14 de dezembro de 2018
Opinião espontânea
Bad customer service
Bad customer service, no return possible also we bought it online. Rude conversation from the people.
12 de dezembro de 2018
Opinião espontânea
Resposta da Royalchristmas
Dear Mr. Victor Manuel V.,
Your company has not ordered online through our webshop.
Kind regards,
Team Royal Christmas / Kuenstlicherweihnachtsbaum.de
-------------------------------------------------------------------------------------------------------
Sehr geehrter Herr Victor Manuel V.,
Ihr Unternehmen hat nicht online über unseren Webshop bestellt.
Mit freundlichen Grüßen,
Team Royal Christmas / Kuenstlicherweihnachtsbaum.de
Apologies for not speaking Dutch
Apologies for not speaking Dutch, but I wanted to leave a review as the service I received was outstanding.
The staff were amazing to deal with online and I asked a lot of questions and spent two weeks deciding on the tree. This was the second tree I have had from this company, the first one bought over ten years ago.
I sold it a few weeks ago and the buyer was over the moon as it still looked like new.
My new tree arrived within five days to Spain and it’s absolutely beautiful, everyone thinks it’s real. Took a while to separate all the branches, they were so many and it’s very full, just what I wanted. The most stunning tree I’ve ever had so a very big thank you to you all and a very Merry Christmas
2 de dezembro de 2018
Opinião espontânea
WAARSCHUWING witte kerstboom
INDIEN JE WIL OVERGAAN TOT DE AANKOOP VAN EEN WITTE KERSTBOOM VAN HET MERK ROYAL CHRISMAS --> niet doen !!!!!
Ze verkleuren na enkele jaren, wat ze helaas niet vermelden bij de verkoop
De buigbare delen vergelen helemaal, en de toppen blijven spierwit.
Mijn boom uit het jaar 2011 van meer als € 200.- mag toch langer meegaan dan 7 jaar, als je hem maar 1 maand per jaar gebruikt.
Probleem voorgelegd bij Royal Christmas waarop zei reageren dat dit kan gebeuren.
Spijtig van de boom, spijtig van de reactie!
25 de novembro de 2018
Opinião espontânea
Excellent customer service!
Excellent customer service!
Asked a question yesterday late afternoon via email. Got a reply early this morning. Well done!
BIG Thank You to Dennis Veldpape!
9 de novembro de 2018
Opinião espontânea
Resposta da Royalchristmas
Dear Ka Jalavo,
Thank you for your order and your review! On behalf of the Team of Royal Christmas we wish you already a Merry Christmas!
Very very bad Customer service
I ordered a tree and by accident filled in my company details although it was a personal purchase. The tree was not satisfying to me So I returned it the same day. I received an extremely unfriendly e-mail stating that I have accepted T&C s and can not return it. I tried calling them but my call was not accepted.
Instead I received more unfriendly mail... Very bad Customer service!
25 de outubro de 2018
Opinião espontânea
Resposta da Royalchristmas
Dear sir / madam Ine,
We apologize for the inconvenience!
Team Royal Christmas
Vorige week heb ik een Oregon kerstboom …
Vorige week heb ik een Oregon kerstboom met ingebouwde leds gekocht.
Op vrijdag de eerste keer de lampjes laten branden, en op zaterdag... niets meer. Meteen gebeld, en ze stuurden me meteen een nieuwe adaptor op (2 zelfs)... Helaas van het verkeerde type.
Dan maar opnieuw telefonisch contact gemaakt en geprobeerd uit te leggen wat er verkeerd is gegaan, maar ze eisten, en bleven eisen dat ik alles per mail regelde. Waar ik geen zin meer in had, natuurlijk. Ik wou een menselijke stem horen zeggen dat we vòòr Kerstavond (binnen 4 dagen!) lichtjes gingen hebben. Ze gooiden de telefoon gewoon dicht..
Bij heropbellen... meteen op de haak....
Wordt hopelijk vervolgd...
Ondertussen is er een nieuwe adaptor onderweg.
Duimen maar!
..En 't is weer een verkeerde....
19 de dezembro de 2017
Opinião espontânea
Il mio nuovo albero
Albero bellissimo sembra vero! grazie consigliatissimi!
5 de dezembro de 2017
Opinião espontânea
Resposta da Royalchristmas
Caro Signora Samuela Molin Pradel,
Grazie per il vostro ordine con Royal Christmas e la vostra valutazione. A nome della squadra Royal Christmas, vi auguriamo già un Buon Natale!
Arrivato in ritardo e non quello che avevo ordinato
Sconsiglio vivamente chiunque a comprare da questa ditta. L'albero, mi è stato consegnato in due fasi e in ritardo. Ordinato il 7 Dic. e ricevuto dopo Natale. Non era il tipo ordinato, troppo alto, ed inoltre si presentava con aghi di tre tipi diversi oltre al fatto che i rami sono molto radi e ben diverso da quello pubblicizzato nel sito.
6 de dezembro de 2016
Opinião espontânea
Resposta da Royalchristmas
Dear Mrs. Fausto Carra,
We are verry sorry to hear this! We have done the best we can, the order has been shipped out the same day. We believe the transport company DPD is very busy in these days, that's why there is a slight delay with the transport to Italy.
We apologize for the inconvenience and on behalf of the team of Royal Christmas, we wish you already Happy Holidays!
Kind regards,
Team Royal Christmas
Sapins artificiels magnifiques
J'ai eu l'occasion, à deux reprises maintenant, de commander des sapins en PE (Delaware de luxe, 2m10 et 1m50). Rendu magnifique et bluffant de réalisme. Bon nombre de visiteurs ont longtemps cru qu'il s'agissait de vrais arbres.
Livraison impeccable et dans les délais annoncés.
Félicitations à toute l'équipe de Royal Christmas !
PS : le site internet n'est pas très ergonomique et peut rebuter certains clients potentiels. A améliorer.
21 de outubro de 2016
Opinião espontânea
Resposta da Royalchristmas
Cher madame / monsieur Essache,
Merci pour votre commande avec Royal Christmas et votre évaluation. Au nom de team Royal Christmas, nous vous souhaitons une bonne année!
Schlechter unkulanter Service und schlechte Ware
Einem Kauf bei Royal Christmas kann ich nicht empfehlen
Der zugesendete (übrigens dauerte es über eine Woche) Baum war ein aus geschrederten Plastikstreifen zusammen geklebtes etwas. Nicht ansatzweise realistisch aussehend.
Den Versand zurück nach NL muss man selber zahlen, was aus D nicht günstig ist. Mehrmaliges beten um einen Rückholauftrag wurde ignoriert.
Zu dem wurden zusätzlich 10€ von der Rückzahlung abgezogen, mit der Begründung sie müssten einen Neuen Karton für den Baum bereitstellen. €10 für einen Pappkarton!!! Da war bei mir alles klar: royalchristmas nicht nochmal!
28 de janeiro de 2016
Opinião espontânea
Resposta da Royalchristmas
Sehr geehrte Dame / Herr Zeuch,
Wenn den kuenstlicher Weihnachtsbaum zurück wird geschickt, erhalt der Kunde das Totalbetrag wieder zurück auf Ihre Konto.
Wenn den Packung ganz verputzt ist mit Klebeband müssen wir obligatorisch ein Neue Packung für den kuenstlicher Weihnachtsbaum da um machen.
Glücklicherweise, fast jeder Kunde hat die Packung Korrekt wieder zuruck geschickt.
Freundliche Grüße,
Team Royal Christmas
Bloß nicht bei der Firna kaufen!!
Ich würde jedem den Kauf bei Royal Christmas abraten!
Der sogenannte Service war nicht wirklich vorhanden da man einfach abgeblockt wird und man dauernd auf E-Mails verwiesen wird!
Bei nachfragen ob man mit einem Vorgesetzten sprechen könnte wurde man beleidigt und beschimpf.
Rücksendung war für die Firma ein Fremdwort. Auf mehrmaliges beten um einen Rückholauftrag wurde das dezent ignoriert ( aus Österreich war es fast nicht möglich das Paket so zurück zu schicken)
Anscheinend wird man bei zu schlechten Bewertungen gemeldet denn meine erste Bewertung wurde gelöscht und man kann sich denken wieso.
Mein resüme: lieber nicht bei Royal Christmal.nl kaufen!!!
3 de fevereiro de 2015
Opinião espontânea
Resposta da Royalchristmas
Sehr geehrte Dame / Herr Commaaander,
Wenn den kuenstlicher Weihnachtsbaum zurück wird geschickt, erhalt der Kunde das Totalbetrag wieder zurück auf Ihre Konto.
Glücklicherweise, fast jeder Kunde hat die Packung Korrekt wieder zuruck geschickt.
Freundliche Grüße,
Team Royal Christmas
Webpage not good but tree showed up rapidly
The website wasn't supported by me default browser which led to some inconvenience but the tree turned up fast and is looking good
15 de dezembro de 2014
Opinião espontânea
Resposta da Royalchristmas
Dear Gunnar,
Thank you for your order and your review! On behalf of the Team of Royal Christmas we wish you already a Merry Christmas!
It´s exactly the same christmas tree I ordered in Royal Christmas website
I bought a Delaware Deluxe that I ordered last 9th Dec. and I have just received it this morning. Today is the 15th and I live in Madrid. I haven´t had any problem at all. In fact, they were very kind when I applied for shipment details online.
I recommend to buy a Delaware Christmas Tree from Royal Christmas as it´s beautiful and easy to assemble.
Merry Christmas.
15 de dezembro de 2014
Opinião espontânea
Resposta da Royalchristmas
Dear Trini,
Thank you for your order and your review! On behalf of the Team of Royal Christmas we wish you already a Merry Christmas!
Murielle
Sapin commandé dimanche soir à 22h00 et reçu le mercredi matin. Très bon produit. Je recommande Royal Christmas les yeux fermés.
11 de dezembro de 2014
Opinião espontânea
Resposta da Royalchristmas
Cher madame Murielle,
Merci pour votre commande avec Royal Christmas et votre évaluation. Au nom de team Royal Christmas, nous vous souhaitons déjà un Joyeux Noël!
Prodotto molto buono e rispondente alla descrizione
Prodotto arrivato in tempi brevi (nonostante un problema dovuto al corriere) e decisamente rispondente alle aspettative! Ho ordinato un Washington Deluxe 210 con led ed è veramente bello, rami molto folti, led ben posizionati e montaggio senza problemi.
9 de dezembro de 2014
Opinião espontânea
Resposta da Royalchristmas
Caro Chiara,
Grazie per il vostro ordine con Royal Christmas e la vostra valutazione. A nome della squadra Royal Christmas, vi auguriamo già un Buon Natale!
now being ignored this company i believe acts fraudulently
charged me twice, and wouldnt acknowldege that they were having problems with the website which they still are!!!!
i only recieved one invoice for one order, and im expected to pay for their mistake, this company has now been reported to trading standards and my bank are now looking into the issue,
WISH ID NEVER ORDERED FROM THEM AT ALL!
THEYVE LEFT ME £131 OUT OF POCKET!!!!
TOTATLLY UNACCEPTABLE ESPECIALLY AT CHRISTMAS!!!
2 de dezembro de 2014
Opinião espontânea
Resposta da Royalchristmas
Dear Justin Dylan Hudson,
We are verry sorry to hear this! We have done the best we can, both orders are shipped out. You have the possibilty to return the second order, so we can make the payment back to your account.
We apologize for the inconvenience!
Kind regards,
Team Royal Christmas
Best experience!
A few days ago I bought the Christmas tree Delaware from Royal Christmas. I've made a hundred percent positive experience in every way. Even a mistake in delivery has been handled straightforwardly in an extraordinarily generous way. This customer-friendly trader is ABSOLUTELY RECOMMENDABLE to everyone.
8 de novembro de 2014
Opinião espontânea
Resposta da Royalchristmas
Dear Wiltrud Elbert,
Thank you for your order and your review! On behalf of the Team of Royal Christmas we wish you already a Merry Christmas!
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