Die Reaktion auf Kundenanregungen + Wünsche war sehr schnell und kompetent. Letztendlich führte das zum Einkauf bei Rubix Drums.
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Leia as opiniões dos outros
Roy was extremely helpful, knowledgeable and friendly - and he's a great Cajon player to boot! He took the time to talk me through the intricacies of choosing a Cajon, and helped me select a tambourin... Ver mais
I went back to the shop today with my friend, Dave Sims. As on our previous visit, everyone was very helpful and friendly and both of us received special help with various items that interested us. It... Ver mais
Rubixdrums is a warm welcoming place - the products and range of products are second to none. Everyone there is keen to help and to give the best possible advice. They took time out to formulate a fan... Ver mais
Informações sobre a empresa
Escrito pela empresa
Rubix Drums - The One-Stop Shop For All Your Drumming Needs Shop & Studios, Servicing & Hires, Bookings & Visas
Informações de contacto
Unit 3 Belvue Business Centre, UB5 5QQ, Northolt, Reino Unido
- rubixdrums.com
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Warning!!
Don’t waste your money here.
They don’t keep what they promise!
They keep telling you the cymbals are on the way. They keep telling you they will make videos for you to choose the cymbals you want.
They keep promising they will send you a gift because you we’re waiting for so long!!
It’s all sweet talk! They never did what they promised! No videos, no gift, and finally I got some heavy (really bad cymbals) I didn’t ask for.
And this is the worst part!!
When the cymbals finally arrived after 10 weeks of waiting, They sent me the exact opposite of what I ordered!!?
I told them specifically to send the best thin and washy jazz cymbals They got!!! AndI got really heavy, thick, really bad sounding rock cymbal’s.
I ordered extra light weight!
I wrote them my frustrations, and then a long dialogue on email took place.
Here They treated me like a spoiled kid. Telling me my attitude and my frustration was unacceptable and bla bla bla.
Well, I’m 56. Been playing since I was 11. I’m from Berklee (professional performance Jazz drummer)
I was the drummer in Junior Senior (Move your feet) touring all over the world! I been playing on more than 400 albums, and I have made 4 price winning indie jazz albums in my own name!
And this shop told me that I don’t know how to handle a cymbal!
I thought This joke of a deal ended when I returned the cymbals! But no!
Now they told me I put marks and fingerprints on them and they charged 25% of the return!
I never played these cymbals. I only hold them in my hands to tap the finger sound, and then I put them back in the bags. They sounded really really bad. Not in tune, weight issues from bad hammering! Really really bad cymbals! In my opinion, they should never be sold to anyone.
Well they sent me pictures of the returned cymbals and yes, there were black marks on them! I don’t know were they came from! I did not make those marks!
I think the marks were caused by the cold whether! It’s freezing outside at the moment, and the cymbals were 2 weeks under transportation from Denmark to Budapest! (The cold can actually harm certain cymbals) I have seen it before.
But whatever! The really sad thing is that this shop is so determined to tell me and you, that they did everything by the book! And they did nothing wrong!
That’s not true.
And it all comes down to one thing!
If they had the made the videos as promised, this argument would never had happened. I would never have bought those cymbals, and most importend. My frustrations would never had happened!
And finally here comes another warning! If you order from outside the UK, you won’t get the money back that you paid in tax! Its 1/4 of the final amount you loose just there.
(This is a fact i Think customers deserves to know!)
So this adventure was very expensive for me, (I also had to pay for the return to Budapest.)
I actually find this hole deal completely ridiculous and i won’t recommend this drum shop to anyone!
And btw I don’t regret being angry! And I don’t regret the things I wrote. And I don’t care that they feel the need to publish that. They caused all the problems themselves.
I even apologized twice for my frustrations but they didn’t care! They asked for it!
(Just read the respond from the shop)
It’s not correct I never received any kind of gift. And I did never got the videos as promised.
Videos that would had saved me from all this mess!

Resposta da Rubix Drums
Good Pricing
Good Pricing, quick delivery, what I require usually in stock too A++
Absolutely fantastic
Absolutely fantastic, Awesome, Brilliant service .
Thanks
From IAN PORTER.
Fast and extremely well packed.
Two times I have ordered from Rubix. Both times the delivery time was 1/3 of the estimated delivery time. 5 days overseas. The snare wires were extremely well packed, Thick carton and TRIPLE packed! Should I complain about I had to spend two whole minutes unpacking? ;-)
Absolutely recommend, outstanding service!
Rubix has brilliant customer service…
Rubix has brilliant customer service and very knowledgeable staff who know everything you need to know about drums! I personally love the brands they offer such as Rohema and ZYN. I can say I will be using these brilliant brands a lot more, they are made with love and sound amazing! If you are ordering online Rubix has a very fast shipping system!
100% recommend.
Didn’t realise this place had been here…
Didn’t realise this place had been here so long and now Bell Percussion and Wembley Drum Centre have closed will definitely be back they have some classic used equipment as well as new.
Tony
Brilliant!!!!
Extremely helpful with providing plenty…
Extremely helpful with providing plenty of detail about the drum I was looking at and answering all my questions. Lovely people to do business with!
Today 14 January 2026,
Today 14 January 2026,
I visited the "Rubix Drum Store" the biggest
drums & percussions store in the United Kingdom.🏴🏴🇬🇧🇬🇧
Purchased some of the drumming stuff from here.
Thanks to the owner of Rubix Drums @bencebolygo for your guidance.
This place is really heaven for passionate Drummers 🥁🥁🥁
Cool shop - Rubix Drums (UK)
Helpful staff - friendly - gave good advice/info on products I was interested in.
Huge selection of drum stuff!!
Great shop -
Good product choice
Good product choice, good staff support, good facilities to audition products.
easy to find what I was looking for and…
easy to find what I was looking for and it arrived quickly
Excellent purchase and really…
Excellent purchase and really cooperative with me and extra quick delivery. What a great drum store! 🥁🥁👍👍
A great value kick drum
A great value kick drum, shipped at light speed, for free!! It looks and sounds awesome!
Thank you Roy and the team at Rubix.
Great place, valuable resource for drummers.
Ordered a vintage drum kit, staff were friendly and helpful in getting my order through, kit arrived very well packaged and exactly as described, no complaints at all. Will be a returning customer for sure.
Warm welcome
Warm welcome, very knowledgable ,helpful staff . Everything is high standard!
Excellent service
Excellent service from Rubix on my recent visit. Would recommend for both superb selection of merchandise and friendly service.
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