The planters were ready before estimated date and were delivered promptly. This is the third time we have purchase decking planters from Ruby and the quality is outstanding.
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Leia as opiniões dos outros
Great range of planters with many sizes in each range. We chose a hexagonal wooden planter which looks great in our front garden. We have yet to plant it up but already it is drawing compliments from... Ver mais
Ordering straightforward and prices fine. There was a muddling mismatch with V1 delivery over numbers of items out for delivery ( items vs bundles) but Ruby customer response prompt and friendly. Prod... Ver mais
A empresa respondeu
Great gates. I have to give 4 stars due to and documented they forgot to send some fixings and also wasn't mentioned when buying black painted gate fixings, some bolts came galv which was frustrating... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de bricolage, casa e jardim
- Área de churrascos
- Jardim
- Centro de jardinagem
- Loja de móveis de jardim
- Loja de hardware
Escrito pela empresa
Ruby is an FSC certified, industry leading garden timber manufacturer, supplying handmade wooden pergolas, fence panels, entrance gates, field gates, sheds, planters, timber cladding and more. Based in Devon, we deliver our products nationwide, with bespoke designs and an installation service available.
Informações de contacto
Ruby UK LTD, Burdon Lane, EX21 5LX, Highampton, Reino Unido
- 01409 231 763
- customersupport@ruby.co.uk
- ruby-group.co.uk
4,5
Excelente
2 mil opiniões
Respondeu a 81% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Ruby UK
Hi Chris,
Thank you for taking the time to leave us a review; I’m sorry to hear it was only a 1-star experience for you.
I know we have already discussed this and everything has now been sorted, but if there is anything else we can do to help, please don’t hesitate to reach out. We would love to know if there's anything more we can do to make this experience better for you!
My apologies again, and I look forward to hopefully hearing from you soon. 😊
Kind Regards
Kate
Good delivery time
Good delivery time. Able to get full measurements of 5 bar gate to check it would fit from website. Very pleased with my purchase. Can not fault and would use again without hesitation
20 de março de 2026
Resposta da Ruby UK
Hi Richard,
Thank you very much for your kind review.
We’re delighted to hear that you found the measurements on our website helpful and that your gate was a perfect fit. It’s also great to know you were pleased with the delivery time.
We really appreciate your feedback and are glad you had a positive experience with us. We look forward to assisting you again in the future.
Kindest Regards,
Lydia
Ruby
The gates were very good
The gates were very good. The communication on my order was poor delivery fell outside the 3-7 working days
25 de março de 2026
Resposta da Ruby UK
Hello Peter,
Thank you for taking the time to leave us a review; I’m sorry to hear it was only a 3-star experience for you.
I know we have already discussed this and everything has now been sorted, but if there is anything else we can do to help, please don’t hesitate to reach out. We would love to know if there's anything more we can do to make this experience better for you!
My apologies again, and I look forward to hopefully hearing from you soon. 😊
Kind Regards
Kate
Ruby
Really helpful customer service
25 de março de 2026
Resposta da Ruby UK
Thank you for your kind feedback.
We’re really pleased to hear that you found our customer service helpful. Providing a positive experience is very important to us, so it’s great to know we met your expectations.
We truly appreciate your support.
Kindest Regards,
Lydia
Ruby
NOW OF/F/LERED REPLACEMENT SO ALL OKCladding full of holes …
NOW OFFERED REPLACEMENT so all good and settled Thank you
My carpenter said that this cladding was completely unusable and he would not use it for cladding my dorma windows as it would be a waste of time. I have previously had this cladding from you and it was excellent so I don’t know why you would send me such rubbish,
25 de março de 2026
Resposta da Ruby UK
Hi Robert,
We’re really pleased that we were able to get this resolved for you, and we apologise again for the issues at the beginning.
We really look forwarding to hearing from you again in the future.
Kindest Regards,
Lydia
Ruby
Resposta da Ruby UK
Hi John,
Thank you for your kind review.
We’re delighted to hear that you’re pleased with the quality of your door and the quick delivery. It’s great to know you had a positive experience with us.
We really appreciate your feedback and hope to assist you again in the future.
Kindest Regards,
Lydia
Ruby
Swift service
Swift, friendly service. Timber products that are difficult to find.
Very happy with Ruby!
19 de março de 2026
Resposta da Ruby UK
Hi Mary,
Thank you for your wonderful review.
We’re delighted to hear that you were pleased with our swift and friendly service, and that you found the timber products you were looking for.
We really appreciate your feedback and hope to assist you again in the future.
Kindest Regards,
Lydia
Ruby
Exchange the gate when the wrong size…
Exchange the gate when the wrong size was delivered. Fast turn around and good delivery service.
24 de março de 2026
Resposta da Ruby UK
Hi Martin,
Thank you for your kind review.
We’re pleased we were able to resolve the issue quickly and arrange an exchange for the correct gate. It’s great to hear you were happy with the turnaround and delivery service.
We really appreciate your feedback and hope to assist you again in the future.
Kindest Regards,
Lydia
Ruby
Resposta da Ruby UK
Hi Arthur,
Thank you for your review.
We’re delighted to hear that you’re pleased with how it looks. We really appreciate your feedback and hope you enjoy your purchase.
Kindest Regards,
Lydia
Ruby
The delivery was well on time even…
The delivery was well on time even though we were out it was safely left out of sight.
Good job.
18 de março de 2026
Resposta da Ruby UK
Hi Roger,
Thank you for your kind review.
We’re pleased to hear that your delivery arrived on time and was safely left for you. It’s great to know you were happy with the service.
We really appreciate your feedback and hope to assist you again in the future.
Kindest Regards,
Lydia
Ruby
Resposta da Ruby UK
Hi Peter,
Thank you for your kind review.
We’re delighted to hear that you found our service brilliant. Your feedback is greatly appreciated, and we hope to assist you again in the future.
Kindest Regards,
Lydia
Ruby
Reasonable price and quality
Reasonable price and quality, delivered quickly and kept informed on the date to be delivered
17 de março de 2026
Resposta da Ruby UK
Hi Gary,
Thank you for your kind review.
We’re pleased to hear that you were happy with the quality and pricing, as well as the quick delivery and communication throughout. Keeping our customers informed is very important to us.
We really appreciate your feedback and hope to assist you again in the future.
Kindest Regards,
Lydia
Ruby
Absolutely disgusting
Absolutely disgusting.
Two deliveries of timber smashed to pieces, with no care to package properly.
Delivered by a third party deliberately in the evening so as to miss the customer.
Zero customer services
12 de março de 2026
Resposta da Ruby UK
Hello James,
Thank you for taking the time to leave us feedback. I’m so sorry that your experience has resulted in a negative review.
I can see that we are already in discussions regarding your replacements, and I hope this has made the process a slightly better experience for you. My sincere apologies again that your original deliveries arrived damaged.
We appreciate your patience while we get this sorted! 😊
Kind Regards
Kate
Ruby
Good quality garden gates delivered…
Good quality garden gates delivered promptly.
19 de março de 2026
Resposta da Ruby UK
Hi David,
Thank you for your kind review.
We’re delighted to hear that you’re pleased with the quality of your garden gates and the prompt delivery. It’s great to know you had a positive experience with us.
We really appreciate your feedback and hope to assist you again in the future.
Kindest Regards,
Lydia
Ruby
Great gates.
Great gates.
I have to give 4 stars due to and documented they forgot to send some fixings and also wasn't mentioned when buying black painted gate fixings, some bolts came galv which was frustrating. However, the gates themselves, brilliant! Once everything turned up the gate went together well!
17 de março de 2026
Resposta da Ruby UK
Hi Thomas,
Thank you for your review.
We’re pleased to hear that you’re happy with the quality of the gates and that everything came together well once complete. We’re sorry for the issues with the missing fixings and the mix of finishes, and we appreciate your patience while this was resolved.
If there’s anything further we can assist with, please don’t hesitate to get in touch.
Kindest Regards,
Lydia
Ruby
All pretty good!
Ordering straightforward and prices fine. There was a muddling mismatch with V1 delivery over numbers of items out for delivery ( items vs bundles) but Ruby customer response prompt and friendly. Product looks good but not fully tested yet.
19 de março de 2026
Resposta da Ruby UK
Hello,
Thank you for your review.
We’re pleased to hear that you found the ordering process straightforward and the pricing fair. We apologise for the confusion with the delivery quantities, but we’re glad our team was able to respond promptly and assist.
We hope the product meets your expectations once fully in use. If there’s anything further we can help with, please don’t hesitate to get in touch.
Kindest Regards,
Lydia
Ruby
Excellent Customer Service Excellent…
Excellent Customer Service Excellent Product
17 de março de 2026
Resposta da Ruby UK
Hi Rekha,
Thank you for your wonderful review.
We’re delighted to hear that you were pleased with both our customer service and the product. Providing a high level of service alongside quality products is very important to us.
We truly appreciate your feedback and hope to assist you again in the future.
Kindest Regards,
Lydia
Ruby
Resposta da Ruby UK
Hello Simeon,
Thank you for taking the time to leave us a review. I’m so sorry to hear that this was only a 1-star experience for you!
I have just sent you an email so we can discuss this in a bit more detail and get it resolved for you. I look forward to hearing from you soon. 😊
Kind Regards
Kate
Ruby
Chewed boards
Ordered 55 planned boards 15 of the boards had chewed faces that were far from a planned finish. Most of them had at least one poor surface. Less than ideal as a cladding face
13 de março de 2026
Resposta da Ruby UK
Hello Jon,
Thank you for taking the time to leave us a review on Trustpilot. I’m very sorry to hear that this was only a 2-star experience for you.
I have just sent you an email so we can discuss this further and get everything sorted for you! My apologies again that the delivery was not up to scratch.
I look forward to hearing from you soon. 😊
Kind Regards
Kate
Ruby
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