Ruby UK Opiniões 2354

TrustScore: 4.5 em 5

4,5

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

The planters were ready before estimated date and were delivered promptly. This is the third time we have purchase decking planters from Ruby and the quality is outstanding.

Classificada 5 em 5 estrelas

Great range of planters with many sizes in each range. We chose a hexagonal wooden planter which looks great in our front garden. We have yet to plant it up but already it is drawing compliments from... Ver mais

Classificada 4 em 5 estrelas

Ordering straightforward and prices fine. There was a muddling mismatch with V1 delivery over numbers of items out for delivery ( items vs bundles) but Ruby customer response prompt and friendly. Prod... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

Great gates. I have to give 4 stars due to and documented they forgot to send some fixings and also wasn't mentioned when buying black painted gate fixings, some bolts came galv which was frustrating... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de bricolage, casa e jardim
  2. Área de churrascos
  3. Jardim
  4. Centro de jardinagem
  5. Loja de móveis de jardim
  6. Loja de hardware

Escrito pela empresa

Ruby is an FSC certified, industry leading garden timber manufacturer, supplying handmade wooden pergolas, fence panels, entrance gates, field gates, sheds, planters, timber cladding and more. Based in Devon, we deliver our products nationwide, with bespoke designs and an installation service available.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 81% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Easy to deal with and reliable delivery…

Easy to deal with and reliable delivery with an ultra-cheerful and helpful driver. Reasonable prices and good quality.

27 de fevereiro de 2026
logótipo da Ruby UK

Resposta da Ruby UK

Hello,

Thank you for your kind review.

We’re delighted to hear that you found us easy to deal with and that the delivery was reliable. It’s especially great to know that our driver made such a positive impression.

We’re also pleased that you’re happy with the quality and pricing. Your feedback is greatly appreciated, and we look forward to assisting you again in the future.

Kindest Regards,
Lydia
Ruby

Classificada 5 em 5 estrelas

Excellent all 100%

Excellent all round

27 de fevereiro de 2026
logótipo da Ruby UK

Resposta da Ruby UK

Hi Robin,

Thank you for your kind review.

We’re delighted to hear that you had an excellent all-round experience. Your feedback is greatly appreciated, and we look forward to assisting you again in the future.

Kind Regards,
Lydia
Ruby

Classificada 5 em 5 estrelas

Great customer services

Great customer services. Fantastic updates at all times, as to delivery. Fast delivery. Great company - will use them again

26 de fevereiro de 2026
logótipo da Ruby UK

Resposta da Ruby UK

Hello,

Thank you for your wonderful review.

We’re delighted to hear that you were pleased with our customer service and the regular delivery updates. It’s great to know that everything arrived quickly and that you had a positive experience with us.

We truly appreciate your support and look forward to assisting you again in the future.

Kindest Regards,
Lydia
Ruby

Classificada 3 em 5 estrelas

Wood quality was poor

Wood quality was poor, 18 out of 78 peices of Larch which cost £1200 were unusable due to damage, customer service was good as they agreed to replace 7 of them and a edging peice with delivery the following week.

24 de fevereiro de 2026
logótipo da Ruby UK

Resposta da Ruby UK

Hi Jim,

Thank you for taking the time to leave us a review on Trustpilot. We’re really pleased we were able to arrange replacement lengths for you, and we’re sorry that some of the original lengths were not up to our usual standard.

I can see that the replacements have now been delivered, but if there’s anything further we can help with, please don’t hesitate to get in touch. We always want our customers to have a positive experience, and we hope we were able to put things right for you. 😊

Kind Regards
Kate
Ruby

Classificada 5 em 5 estrelas

Kept in the loop from quote to delivery

From quote to delivery I was kept in the loop with the progress of my order, my gates turn up at the time promised, although I did have a problem with the vehicle tracking, it seemed that the lorry was stuck on the m5 when actually it was outside of my drive🙃. The gates were as promised and look great on my driveway.

19 de fevereiro de 2026
logótipo da Ruby UK

Resposta da Ruby UK

Hello,

hank you for your detailed review.

We’re delighted to hear that you were kept well informed throughout the process and that your gates arrived as promised and look great on your driveway.

We appreciate your feedback regarding the vehicle tracking and will certainly take this on board, as we understand how important accurate updates are.

Thank you again for your kind comments—we really appreciate your support and look forward to assisting you again in the future.

Kindest Regards,
Lydia
Ruby

Classificada 5 em 5 estrelas

Great service. Great price

This was the second time that I ordered some timber from Ruby UK. First time I ordered it went very well with delivery as planned and so as I needed to get some kore timber, I was very happy to go back and order more from Ruby UK. I am sure I will be ordering more from them.

24 de fevereiro de 2026
logótipo da Ruby UK

Resposta da Ruby UK

Hi Matthew,

Thank you for your continued support.

We’re delighted to hear that your first order went smoothly and that you were happy to return to us for more timber. It’s great to know you’ve had another positive experience.

We truly appreciate your loyalty and look forward to assisting you with your future orders.

Kindest Regards,
Lydia
Ruby

Classificada 5 em 5 estrelas

The staff were friendly and very…

The staff were friendly and very helpful
The quality of the timber was good and delivered in good time

19 de fevereiro de 2026
logótipo da Ruby UK

Resposta da Ruby UK

Hi Mark,

Thank you for your kind review.

We’re delighted to hear that you found our staff friendly and helpful, and that you’re pleased with the quality of the timber and the delivery time.

We really appreciate your feedback and look forward to assisting you again in the future.

Kindest Regards,
Lydia
Ruby

Classificada 5 em 5 estrelas

Custom made gate

Fantastic quality for the price and bang on measurements.

24 de fevereiro de 2026
logótipo da Ruby UK

Resposta da Ruby UK

Hi Richard,

Thank you for your kind review.

We’re delighted to hear that you’re pleased with the quality and accuracy of the measurements, and that you found it great value for money.

We really appreciate your feedback and look forward to assisting you again in the future.

Kindest Regards,
Lydia
Ruby

Classificada 4 em 5 estrelas

Reasonable cladding supplier

We use them to supply materials for our latest garden room project. Mixed bag experience, some good and some bad things.

Good:
- good price
- short lead time
- early morning delivery
- reasonably dealt with after-sale issues

Bad:
- Some of the cladding planks were covered in mold and could not be used.

So we had to call them back and sort out the issue with the planks that we couldn't use. They sent us a replacement swiftly and without issues.

Not great that our schedule was messed up since we couldn't fit the cladding when we were planning to, but to be fair, they dealt with the issue as best as they could.

We will probably use them again on the next project.

17 de fevereiro de 2026
Classificada 1 em 5 estrelas

Mouldy, wet, unusable shed.

Very friendly sales team and good delivery, (although delivery truck contained many faulty returns, so guess should have been suspicious then). Shed went mouldy within a short period of time and panels are wet inside. When contacted they said other customers have had to make modifications for similar reasons suggesting design is not fit for purpose and or wood not adequately treated. They do not offer any warranty so left with mouldy, wet, leaky, unusable shed.

7 de março de 2026
Opinião espontânea
logótipo da Ruby UK

Resposta da Ruby UK

Hi Claire,

Thank you for taking the time to leave us feedback. I’m very sorry to hear you are unhappy with your shed.

Please do reach out to us so we can look into this for you and get something sorted! 😊

Kindest Regards
Kate
Ruby

Classificada 3 em 5 estrelas

Deliv ery was ridiculously early

Deliv ery was ridiculously early. The shed is flimsy at best

16 de fevereiro de 2026
logótipo da Ruby UK

Resposta da Ruby UK

Hi Mike,

Thank you for taking the time to leave us a review. I’m sorry to hear that you were unhappy with your order.

I have sent you an email so we can discuss this further and get the issue resolved for you. I look forward to hearing from you soon. 😊

Kind Regards
Kate
Ruby

Classificada 2 em 5 estrelas

Disappointing.

Timber was completely soaked on arrival. Timber was not accurately cut to the correct length the variation was wild.

19 de fevereiro de 2026
logótipo da Ruby UK

Resposta da Ruby UK

Hello Tom,

Thank you for taking the time to leave us a review. I'm very sorry to hear there were issues with the timber.

I have sent you an email so we can discuss this further and get something sorted for you! My apologies again, and I look forward to hearing from you. 😊

Kindest Regards
Kate
Ruby

Classificada 5 em 5 estrelas

Great quality product

19 de fevereiro de 2026
logótipo da Ruby UK

Resposta da Ruby UK

Hi John,

Thank you for your kind review.

We’re delighted to hear that you’re pleased with the quality of the product. Your feedback is greatly appreciated.

We hope to assist you again in the future.

Kindest Regards,
Lydia
Ruby

Classificada 5 em 5 estrelas

A great quality product and very…

A great quality product and very reasonably priced.
It appears very sturdy and well made.
Extremely pleased with my purchase.

18 de fevereiro de 2026
logótipo da Ruby UK

Resposta da Ruby UK

Hi Anna,

Thank you for your wonderful review.

We’re delighted to hear that you’re pleased with the quality and value of your purchase, and that it feels sturdy and well made. It’s great to know you’re extremely happy with it.

We hope to assist you again in the future.

Kindest Regards,
Lydia
Ruby

Classificada 5 em 5 estrelas

Durable

Great big gate solid looks great

18 de fevereiro de 2026
logótipo da Ruby UK

Resposta da Ruby UK

Hi Micheal,

Thank you for your kind review.

We’re delighted to hear that you’re pleased with your gate and that it looks great in place. It’s great to know you’re happy with its solid build.

Please feel free to get in touch if you need anything further.

Kindest Regards,
Lydia
Ruby

Classificada 3 em 5 estrelas

The company is legit and deliver but...

The company is legit and deliver. I had a first delivery that went fine, but the second was disappointing. The planks were packed fine but when I opened, the planks in the middle were very wet with a lot of verdigris. I will clean it and it will be probably fine, but not nice to see... I mean, all you want when you get wood delivered is good quality, otherwise you go to B&Q.

18 de fevereiro de 2026
logótipo da Ruby UK

Resposta da Ruby UK

Hello David,

Thank you for taking the time to leave us a review. I'm really sorry you received some lengths that were not up to scratch!

I have sent you an email so we can discuss this further and get that all sorted for you. I look forward to hearing from you! 😊

Kind Regards
Kate
Ruby

Classificada 5 em 5 estrelas

Over all service was fantastic

Over all service was fantastic, quality of the shed is really good, would definitely recommend Ruby Sheds.

18 de fevereiro de 2026
logótipo da Ruby UK

Resposta da Ruby UK

Hi Kevin,

Thank you for your wonderful review.

We’re delighted to hear that you were pleased with the overall service and the quality of your shed. It’s great to know you would recommend Ruby Sheds.

We hope to hear from you again soon.

Kindest Regards,
Lydia
Ruby

Classificada 5 em 5 estrelas

Superb Gates and Excellent Customer Service

Excellent company to deal with. Alexandra kept me updated throughout the entire order process. Delivery was smooth, arrived on time and everything was in perfect condition. The gates look superb and are clearly very well made. I would highly recommend Ruby.

9 de fevereiro de 2026
logótipo da Ruby UK

Resposta da Ruby UK

Hi James,

Thank you for your wonderful review.

We’re delighted to hear that you had such a positive experience with us and that Alexandra kept you well informed throughout your order. It’s great to know that delivery went smoothly and that everything arrived in perfect condition.

We’re especially pleased that you’re happy with the quality of the gates and how they look.

Thank you for your recommendation—it’s truly appreciated. We hope to assist you again in the future.

Kindest Regards,
Lydia
Ruby

Classificada 5 em 5 estrelas

Very good pleased with the product and

Very good pleased with the product and. Service

12 de fevereiro de 2026
logótipo da Ruby UK

Resposta da Ruby UK

Hello,

Thank you for your kind review.

We’re delighted to hear that you’re pleased with both the product and the service. Your feedback is greatly appreciated.

We hope to assist you again in the future.

Kindest Regards,
Lydia
Ruby

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