I had outstanding debts for a previous property that was being chased for by another debt company. Susan Noonan took on my case and she has been an absolute diamond, understanding, caring, very friend... Ver mais
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Leia as opiniões dos outros
If you would like your business taken to the verge of bankruptcy, your mental health to severely decline and your life pretty much fall apart sign up to Ruby energy. Debt collectors and gas disconnec... Ver mais
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I called today to report the reading of our Electricity and the person who take my call is Joseph a polite man and very nice to talk too. He knows Customer Care and I will rate him 10 out of 10. Good... Ver mais
Sjivonne was most helpful in sorting out my inability of accessing our account which had for some unknown reason stopped allowing me to load the portal. This has now been resolved. Your agent was mo... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Welcome to Ruby Energy Ruby Energy is the UK’s leading independent energy supplier, rooted in Fleetwood, Lancashire. We’re dedicated to empowering SMEs nationwide with bespoke energy solutions. As champions of progress, our foundation is built on innovation, adaptability, and a human touch. We understand the unique challenges faced by small and medium-sized enterprises, and our mission is to ensure businesses thrive through tailored energy strategies. We’re here to support those who dream big; the risk-takers, innovators and drivers of industry. With Ruby Energy by your side, you can expect the exceptional, with tailored services that enable businesses to propel forward.
Informações de contacto
Ruby Energy, Parkside Stand, Park Avenue, FY7 6TX, Fleetwood, Reino Unido
- 0344 5678 427
- hello@rubyenergy.uk
- rubyenergy.uk
4,5
Excelente
20 mil opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I called today to report the reading of…
I called today to report the reading of our Electricity and the person who take my call is Joseph a polite man and very nice to talk too. He knows Customer Care and I will rate him 10 out of 10. Good Luck Ruby Company employed good and trained employee.
17 de abril de 2026
Opinião espontânea
Lilitha was quick efficient
Lilitha was quick efficient, effective and on the ball. helped the process move smoothly and ensure a positive outcome.
17 de abril de 2026
Opinião espontânea
It was lovely to speak to a person that…
It was lovely to speak to a person that could help me with my concern over what seems to be a scam phone call thanks again ruby second time this has happened to me and I was put at ease
17 de abril de 2026
Opinião espontânea
Resposta da Ruby Energy
Dear Lisa,
Thank you for taking the time to leave a 5-star review. We’re really glad to hear that our team were able to put your mind at ease regarding the suspicious phone call. Speaking to someone and getting clear reassurance can make all the difference, especially when this kind of situation happens more than once. It’s great to know you felt supported and helped, and we truly appreciate you reaching out to us and sharing your experience.
Kind regards,
Keenan S.
Resposta da Ruby Energy
Good afternoon,
Thank you so much for your 5-star review. We’re delighted to hear that Lilly provided such helpful and friendly support during your interaction with us. It’s wonderful to know they made a positive impression.
Warm regards,
Keenan S.
Resposta da Ruby Energy
Good afternoon Chra,
Thank you so much for your 5‑star review. I’m really glad to hear you had a positive experience with us today. Your feedback truly means a lot and encourages us to keep giving our best every day.
Kind regards,
Keenan S.
Excellent customer service
Yolanda ensured that our DD was set up efficiently and swiftly.
17 de abril de 2026
Opinião espontânea
Resposta da Ruby Energy
Hello Sarah,
We truly appreciate your feedback and are delighted that Yolanda made such a positive impression. Your satisfaction is at the heart of everything we do, and your review inspires us to keep raising the bar. Thank you for choosing Ruby Energy.
Warm regards,
Keenan S.
Resposta da Ruby Energy
Good afternoon Dzhuneit,
Thank you for your lovely feedback. We’re so pleased to hear that Linda made such a positive impression. Your review means a lot to us and encourages our team to keep delivering great service.
Warm regards,
Keenan S.
Common sense prevails!
After a cash grab attempt, I am pleased to confirm that the gent I spoke to was able to resolve the account, lose the excessive charge, and put my account in order. He was very helpful and understanding.
17 de abril de 2026
Opinião espontânea
Resposta da Ruby Energy
Good afternoon Ewen,
Thank you for your 5-star review and taking the time to share your experience. We’re pleased to hear that our team were able to review your account, remove the charge in question, and get everything put back in order for you. It’s great to know that you found the support helpful and understanding, and that we were able to reach a fair resolution.
Warm regards,
Keenan S.
I had outstanding debts
I had outstanding debts for a previous property that was being chased for by another debt company. Susan Noonan took on my case and she has been an absolute diamond, understanding, caring, very friendly & personable. With her help I have now cleared my debts within a shorter time than planned. Thank you once again Susan for all your help and understanding.
17 de abril de 2026
Opinião espontânea
Resposta da Ruby Energy
Good afternoon Jacqui,
Thank you very much for sharing your experience. We’re so pleased to hear that Susan was able to support you through what can be a challenging situation. Her understanding, caring approach, and dedication to helping find a workable solution really reflect the values we strive to uphold. We’ll be sure to pass on your heartfelt thanks and kind words to her.
Best wishes,
Keenan S.
I got Best customer service From Josef…
I got Best customer service From Josef I appreciate it. Thank you!
17 de abril de 2026
Opinião espontânea
Resposta da Ruby Energy
Good afternoon Efrates,
Thank you for your 5-star review and for recognising Joseph. We’re thrilled to hear they provided exceptional service and addressed your query effectively. Your feedback is invaluable in helping us maintain high standards, and I’ll be sure to pass your kind words along to Joseph.
Kind regards,
Keenan S.
Lynn was very helpful
Lynn was very helpful, and patient, she helped me do with things on my computer in order to fill out and sign the document , that I have never managed to do before.
17 de abril de 2026
Opinião espontânea
Resposta da Ruby Energy
Hello Peter,
Thank you for your lovely review. We’re really pleased to hear that Lynn was so helpful and patient, especially in guiding you through completing and signing documents on your computer. It’s great to know she made something that had been difficult feel much more manageable for you. We truly appreciate you taking the time to share this feedback and will be sure to pass on your kind words to Lynn.
Warm regards,
Keenan S.
Called Ruby Energy to resolve an…
Called Ruby Energy to resolve an estimated billing issue. Meeks, the adviser, was helpful and achieved a resolution that worked for both parties. Happy to commend her positive attitude.
17 de abril de 2026
Opinião espontânea
Resposta da Ruby Energy
Good afternoon Plotty,
Thank you for taking the time to share your experience and for your kind words. We’re delighted to hear that Meeks was able to support you with the estimated billing issue and reach a resolution that worked well for you. Her positive attitude and helpful approach really reflect the level of service we aim to provide. Your feedback is greatly appreciated, and I’ll be sure to pass along your commendation to Meeks. Thank you for choosing Ruby Energy.
Best wishes,
Keenan S.
Resposta da Ruby Energy
Dear Smash N' Slice Peri Peri,
Thank you for taking the time to share your experience with us. We’re glad to hear that Mustapha supported you professionally and with care. Your kind words mean a great deal, and we will ensure your feedback is shared with him.
Kind regards,
Keenan S.
Muneeb was very helpful today
Muneeb was very helpful today. Thank you.
16 de abril de 2026
Opinião espontânea
Resposta da Ruby Energy
Good afternoon Mrs. Lawlor,
Thank you so much for your kind feedback. We’re delighted to hear that Muneeb provided such helpful and friendly support during your interaction with us. It’s wonderful to know they made a positive impression, and we truly appreciate you recommending Ruby Energy.
Warm regards,
Keenan S.
Resposta da Ruby Energy
Good afternoon Nza,
Thank you so much for your 5‑star review. I’m really glad to hear you had a positive experience with us today. Your feedback truly means a lot and encourages us to keep giving our best every day.
Kind regards,
Keenan S.
Resposta da Ruby Energy
Hello Praveen,
We truly appreciate your feedback and are delighted that Lilly made such a positive impression. Your satisfaction is at the heart of everything we do, and your review inspires us to keep raising the bar. Thank you for choosing Ruby Energy.
Warm regards,
Keenan S.
Finally got free after three years of…
Finally got free after three years of horrible contract!!!! Unfair terms and conditions!!! Several prices increase. Avoid at any cost.
16 de abril de 2026
Opinião espontânea
Resposta da Ruby Energy
Good morning Hadi,
We’re sorry to hear about your experience and are keen to help resolve this for you. Unfortunately, we couldn’t identify your account from the details provided. Please send us more information at complaintsupport@rubyenergy.uk, and we’ll get on this straight away.
Warm regards,
Keenan S.
Resposta da Ruby Energy
Good afternoon Tolla,
Thank you so much for your 5‑star review. I’m really glad to hear you had a positive experience with us today. Your feedback truly means a lot and encourages us to keep giving our best every day.
Kind regards,
Keenan S.
The operator was helpful and polite
16 de abril de 2026
Opinião espontânea
Resposta da Ruby Energy
Hello Bob,
Thank you so much for your 5‑star review. I’m really glad to hear you had a positive experience with us today. Your feedback truly means a lot and encourages us to keep giving our best every day.
Kind regards,
Keenan S.
Shavon was very helpful
Shavon was very helpful, polite and efficient :)
16 de abril de 2026
Opinião espontânea
Resposta da Ruby Energy
Hello Brundall Dental,
Thank you so much for your 5‑star review. I’m really glad to hear you had a positive experience with us today. Your feedback truly means a lot and encourages us to keep giving our best every day.
Kind regards,
Keenan S.
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