I bought a wig from Ruka having previously bought other hair extensions over the years. The wig cost over £500 which is fine but I expected the wig to be as described and easy to wear. Which was not m... Ver mais
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Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
I bought a wig from Ruka having previously bought other hair extensions over the years. The wig cost over £500 which is fine but I expected the wig to be as described and easy to wear. Which was not m... Ver mais
A empresa respondeu
I ordered two products from Ruka Hair, the first being the straight salt n pepper 26 inch braid, which was a really good product once I found a way to separate the strands without the hair t... Ver mais
A empresa respondeu
The team is absolutely wonderful. I messaged via Instagram to get a texture match and product recommendations and they were spot on! As recommended, I got the corks crew clip ins and ponytail. They’re... Ver mais
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I wanted to leave a review for Esther who works at Selfridges. I needed help with braiding hair options and also styling options and not only did she assist but she went above and beyond. I will defin... Ver mais
A empresa respondeu
We’ve experienced centuries of the hair industry being dictated and driven by people who don’t look like us or understand our needs. Now, not every solution needs to be created by the person who experiences the problem. However, curly, coily and wavy hair has such unique properties both collectively and individually. Each of these unique properties make it extremely difficult to truly understand what Black women and those with these hair types needlessly go through every single day.
Reino Unido
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The hair is beautiful and full so soft.
I dye it black as I believe the pontytail is 1b
My natural hair colour is black

Resposta da rukahair.com
Great customer service! Bag they offer has uncomfortable handles though

Resposta da rukahair.com
Love all the products I bought including the hair.
I've been getting compliments from everyone. Ruka has done me proud.

Resposta da rukahair.com
I recently purchased a full lace wig and ponytail. I love the texture and the quality of the hair. It looks so beautiful when styled and I always receive a lot of compliments.
I went to the sample sale and the assistant who helped me was so helpful, really bubbly and made it a great shopping experience. I truly believe in this brand.
These are the best clip ins ever so versatile , I can blow dry them out and have an Afro then wet them and get them back to curly , I can have a twist out .. it’s so natural even my own family can’t tell the difference
I got this for my mom because she has type 3 hair and I have type 4a/b. But it worked out better for my type 4 hair type, especially because it gets frizzy like my natural hair does. Everyone tells me it looks really nice and real on me. Definitely going to buy a looser texture for my mom.
First time ordering from Ruka Hair and the experience has been fantastic.
I ordered two ponytails…Pressed in 20” and Think Silk in 18”.
I am very impressed with the quality of the hair and the construction of the ponytails themselves. I have used them and gotten compliments on my hair every single time.
I would highly recommend Ruka Hair.
Blends so well to my hair, people think it’s mine
Beautiful hair. Such good quality clip ins. Please never change them!!

Resposta da rukahair.com
So friendly and helpful I follow Ruka hair on social media and love everything they stand for, cannot wait to try my hair extensions black hair for black women
Thank you so much

Resposta da rukahair.com
As a brand, Ruka has brilliant customer service and care! I've made multiple purchases online and in-person (at pop-ups) and have never had a problem. The team are so helpful, and very knowledgeable about the various hair products and go above and beyond to help you! I recently purchased wigs in person and forgot to pick up some straps (completely my fault!), but once I got in touch, they kindly sent me one they had available which was so kind! They're a brand I trust completely!

Resposta da rukahair.com
As a mum of a teenage curly girl, life can be frustratingly hard when it comes to shopping for quality products for her. She pointed me in the direction of Ruka and here we are today, building a nice little collection of products! We’ve always been super happy with the quality and the service is 10/10. Will absolutely continue to purchase and so happy to see a brand of its kind which *finally* serves our needs break through!

Resposta da rukahair.com
I had purchased a ponytail from Ruka a while back and unfortunately had some issues with some of the tracks showing through when worn. I got in touch and Nneka had a look through the photos of the ponytail and kindly offered an exchange, even though the time for an exchange or refund had lapsed by months. I had heard good things about the Ruka customer service, which is what encouraged me to get in touch to query the fault. I was pleased to have been treated well and definitely feel even more encouraged to continue supporting this particular black owned business.

Resposta da rukahair.com
I left it quite a while to leave this review but cut a long story short I bought a ponytail back in early summer and then more recently got some bundles that I’ve had installed in a sew in twice now so I think I’ve allowed for enough time to make a fair judgement.
Is this the silkiest hair in the world? No. Nor do I personally think it is trying to be. Does curly and kinky hair shedd and take more maintenance? Yes.
Two things to bear in mind but anyways.
What I like is that Ruka seem to want to give us working black women essential and accessible options for our regular hair in its regular state that haven’t existed for us before in this way.
If you’re relaxed but transitioning like me go for Spring Fling or Corks Crew for your curly ponytails, and Press’d/Think Silk if you want something straight to blend with your fresh sewin. You also don’t need anymore than 2bundles for your sew ins because the hair that THICK. And the blend with my hair is just chefs kiss!
As a black woman I want Ruka to win and it’s nice to see and feel they are dedicated to women like me.
Signed a loyal customer

Resposta da rukahair.com
I love the concept of this company. I NEED the concept of this company. The hair styles and textures are a god send. The first time EVER I’ve not needed to relax my hair and felt comfortable using extensions similar to my hair.
I’ve bought hair from around the world and know that it’s a complete gamble. I think they are still figuring out which companies are rogue.
That being said when the hair comes it’s amazing. Constant compliments it feels wonderful and looks it too.
But unfortunately it isn’t lasting and is matting.
I know they have sent some batches back.
I for one won’t be giving up though and will keep trying because of what Ruka hair are doing for black women is amazing.

Resposta da rukahair.com
I wanted so much to like ruka hair after hearing so much about it but reality was it was nothing short of rubbish. Got knotty within a day, poor quality and so disappointing having spent a lot of money to get installed
Yes they have me a refund for the hair but you shouldn’t have to buy hair, get it installed, find out it is rubbish hair then have to get it reinstalled.
Very poor

Resposta da rukahair.com
I ordered my hair on the 28th August and received it on the 30th August and honestly, this is the best hair I've bought by far!!!!!! I got the Think Kink ponytail and it matches with my hair perfectly, my nan genuinely thought it was my hair!

Resposta da rukahair.com
Rubbish hair matts and breaks to nothing!! If I could give zero stars I would. I don’t usually give bad reviews but I don’t want others to fall down the trap of buying this rubbish hair.

Resposta da rukahair.com
Scam company!!! I didn't like the hair colour or texture so I followed the returns procedure to the letter - bearing in mind the hair was unused (I didn't even draw the string on the ponytail to try and affix it to my hair). I was told refunds take upto 14 working days to process from the day they (Ruka Team) receive the return. I have now waited over 17 days, and Ruka has stopped responding to my emails.
I paid with paypal, so I'll try to raise a dispute with them. I'll advise others to NEVER buy from this company. It shouldn't take this long for a UK company to issue a refund. If a company cannot fulfill refunds in the timefame THEY say it should take then they need to hire more admin staff. What a scam.

Resposta da rukahair.com
Bought two wigs 1) “spring fling” closure wig - once again over bleach. When washed brown discharge and nasty stench and nape Clumps really badly. The texture dropped within the first wash. Highly doubt hair is virgin and not worth the price given supply is from China. 4/10. When I went to collect the hair they attempted to give me hair that was probably on display when I went to collect the hair. 2) “ think silk” 24 inch - gorgeous but over bleached. And the wig construction isn’t that great. Not suitable for 21” inch head shapes lol

Resposta da rukahair.com
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