rumauctioneer.com Opiniões 6

TrustScore: 3 em 5

3,0

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3,0

Aceitável

TrustScore: 3 em 5

6 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Como esta empresa usa o Trustpilot

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Classificada 1 em 5 estrelas

The shipping costs are too high

The shipping costs are too high, and on top of that, you have to pay for insurance. I'm not happy with this, but the most frustrating thing is the delay; they take far too long to ship one or more bottles that they already have in stock. I think that if they're going to take so many days—more than two weeks since the auction ended—they should charge less to compensate for the delay, since they are quite demanding when it comes to collecting payment. They do that quickly, very quickly, but the shipping is terrible.

19 de janeiro de 2026
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Resposta da rumauctioneer.com

Thank you for your review. We’ve reached out to you via Trustpilot to request a few more details so we can better understand your experience and look into this further. Once we hear back, one of our team will be happy to help.

Megan - Rum Auctioneer

Classificada 5 em 5 estrelas

Best selection of rum online

Happy, the selection of rums is next to none

10 de novembro de 2025
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Resposta da rumauctioneer.com

Thanks for the 5-star review! Much appreciated.

Megan - Rum Auctioneer

Classificada 1 em 5 estrelas

Dire Communication

I recently sold a bottle of rum with Rum Auctioneer. It sold and I was initially happy with the sale. I waited for payment as per usual. The day before the next auction started I realised that although I had been charged a fee to sell my bottle, I’d not been paid.
I rang the next day (Friday morning) first thing and they put me on hold - and said they would call me back. Nobody rang and the next auction began.
Monday afternoon I contacted them again, to be told the bottle had not sold as the buyer had not paid. That part I get. Things happen. I had no e mail regarding the bottle following the sale - I had to chase bad news - and I missed the next auction date as I had no idea it hadn’t sold.
Contacting me earlier would have allowed me to relist the bottle. It takes 2 minutes to write an e mail to explain briefly what’s happened.
The bottle sold for £1150 so it’s not pocket money. Even if it was a £50 bottle I would still assume out of pure courtesy and respect I would be informed.
I know of another seller in this auction who also didn’t get paid - and has been treated in the same manner, as they informed me.
Shockingly poor, pathetic communication and a lack of people skills. I have dealt with many auction houses and to say I’m upset and annoyed is an understatement.
In a time of mass market turbulence perhaps taking a stuffy, corporate approach maybe isn’t the best option.

14 de agosto de 2025
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Resposta da rumauctioneer.com

Hi Ben, thank you for sharing your review. I’ve looked into this further and I’m really sorry for the frustration caused, particularly around the missed opportunity to relist your bottle. We recognise that our communication here could have been better.

This happened during the period when our new websites were launching, which was an especially busy transition, though we understand that doesn’t lessen the impact for you. Since your review we’ve been in touch directly to discuss this and take steps to make it right. We hope this has gone some way to addressing your concerns. The website transition has now settled, and we’d be glad for the chance to welcome you back and provide the experience you should expect.

If there’s anything more you’d like to discuss, our client services team will be happy to help.

Megan - Rum Auctioneer

Classificada 5 em 5 estrelas

Really great range

Really great range, transparent fees and shipping all around the world. Highly recommended.

23 de setembro de 2023
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Resposta da rumauctioneer.com

Thanks, Alex. We’re delighted to hear you’ve been happy with the range and our service. Your recommendation means a lot.

Megan - Rum Auctioneer

Classificada 5 em 5 estrelas

Great service

This is a great auction site for rum whether you're a beginner or a conneisseaur with a big wallet, you're going to find what you're looking for here.
The service is top notch and they reply to mail inquieries within 24 hours.
Packaging is some of the best I have seen so far.
Be aware of the extra costs that apply after winning an auction, if you add 20-25% of your winning bid then you should have the full price.

4 de dezembro de 2021
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Resposta da rumauctioneer.com

Hi Kevin, thank you for your review. We’re really pleased to hear you’ve been happy with the service, packaging and range available through Rum Auctioneer. Transparency of fees is important to us, and information on buyer’s commission, shipping and potential customs charges can always be found on our website. We’re glad you’ve had a positive experience and look forward to welcoming you again.

Megan - Rum Auctioneer

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