WARNING! BEWARE ! Il mese scorso ho dovuto ricorrere all’avvocato. Interi ordini NON CONSEGNATI dopo aver pagato spese di spedizione e di assicurazione per centinaia di sterline. Altre singole b... Ver mais
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From the initial registration until I received my whiskey bottles, it was easy and without surprise. The registration process was handled electronically and by a courtesy phone call. The bidding was e... Ver mais
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Duncan is always an exemplary example of the finest in customer service a company could provide their client. He has never let me down in terms of correcting a problem or expediting a service I need.... Ver mais
As a bourbon drinker I'm always on the look out for the bottles that seem to only be available in the US. Whisky Auctioneer always has a great selection of bourbons for you to bid on and for you to be... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Whisky Auctioneer is the world leading platform for the buying and selling of whisky and spirits at auction. Our global auctions feature the most comprehensive selection of old, rare and collectible whiskies and spirits available online.
Informações de contacto
PH1 3FN, Perth, Reino Unido
- info@whiskyauctioneer.com
- whiskyauctioneer.com
4,0
Bom
294 opiniões
Respondeu a 96% das suas opiniões negativas
Geralmente responde dentro de duas semanas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Bought a Hibiki 17 Phoenix through…
[Update: Whisky Auctioneer has since worked with me to reach a resolution. While we were unable to reach 100% agreement, they have agreed to take steps to address the situation. I am satisfied with the path forward given both parties made compromises. I appreciate them engaging further after escalation. The team I spoke with were polite and professional. We have a path forward but still needs to be executed. I will be more than happy to update this review again once the process is fully completed.]
Bought a Hibiki 17 Phoenix through Whisky Auctioneer and was very disappointed.
The bottle arrived with a noticeably low fill level that was not clearly represented in the listing photos. While they claim it was “visible,” in reality the angle of the images made it very difficult to accurately assess — I only realized how low it was once I had the bottle in hand.
I raised this with them, but they refused any resolution and relied on “sold as seen.” What’s frustrating is that even their own team initially said the fill level appeared consistent with other bottles, which shows how unclear the photos actually were.
At this price point, I would expect something as important as fill level to be clearly shown.
They claim to assess fill level of bottles in their policy but after beeing handed around to 6 different members of their team in email correspondance with different answers every single time, it became clear theri team had no idea. Would strongly advise against purchasing any bottles of significant value from them. They do not back their own quality metrics and the responses I received from customer service validates that. Use another auction house
6 de abril de 2026
Opinião espontânea
Resposta da Whisky Auctioneer
Hi Derrin,
Thank you for sharing your updated experience. We are glad to hear that you are happy with our investigation process and will do everything we can to resolve this as quickly and efficiently as possible.
Thanks,
Megan
I had to involve a lawyer in order to solve my problems with Whisky Auctioneer. Whisky collectors: be careful !!
WARNING! BEWARE !
Il mese scorso ho dovuto ricorrere all’avvocato. Interi ordini NON CONSEGNATI dopo aver pagato spese di spedizione e di assicurazione per centinaia di sterline. Altre singole bottiglie trattenute indebitamente in “storage” senza avere la minima spiegazione alle mie e-mail e quelle scritte dall’avvocato: nessun documento formale, nessun elenco delle bottiglie in “storage”, nessun documento di spedizione.
Ho subíto un attacco digitale con centinaia e centinaia di messaggi di pagamento (SENZA alcun MOTIVO).
Su suggerimento di associazione consumatori ho richiesto spiegazioni, ma non riesco ad avere rassicurazioni sulla gestione dei miei dati personali.
I suggest everybody to be extremely careful !!!!!!!!
6 de abril de 2026
Opinião espontânea
Resposta da Whisky Auctioneer
Hi there,
Thank you for your review. We’re really sorry to hear about your experience and would like to resolve this as quickly as possible. We’ve attempted to contact you by phone and email over the past few days. Could you please let us know a convenient time to speak? Our dedicated Client Services team is available Monday to Saturday and can assist you in Italian.
Thanks, Megan
Great experience. And now I have some wonderful whiskey bottles!
From the initial registration until I received my whiskey bottles, it was easy and without surprise. The registration process was handled electronically and by a courtesy phone call. The bidding was easy enough to understand. The final pricing was clear, even with the tarriffs added on (I am based out of the US). When my bottles arrived a week or so after the auction, they were exactly as advertised. Very pleased overall.
4 de fevereiro de 2026
Resposta da Whisky Auctioneer
Hello,
Thank you so much for such lovely feedback. We truly value hearing about each and every experience so really appreciate you taking time out of your day to feedback on this. We hope you will join us for more auctions in the future!
Thanks, Megan L
Not great price expensive fees and very…
Not great price expensive fees and very slow payment nearly a month
26 de janeiro de 2026
Opinião espontânea
Resposta da Whisky Auctioneer
Thank you for your review. We’ve reached out to you via Trustpilot to request a few more details so we can better understand your experience and look into this further. Once we hear back, one of our team will be happy to help.
Megan - Whisky Auctioneer
Quality auctioneers
Quality auctioneers, great selections, easy to use website and fantastic customer service
10 de setembro de 2025
Resposta da Whisky Auctioneer
Thank you very much for your five-star review, Gavin. We’re really pleased to hear such positive feedback about your experience and it means a great deal to our team.
Megan - Whisky Auctioneer
As always a first class service
As always a first class service, easy to use web page.
Delivered on time. Kept informed of delivery
26 de novembro de 2025
Resposta da Whisky Auctioneer
Thank you very much for your five-star review, David. We’re really pleased to hear you’ve had such a positive experience and that everything ran smoothly from start to finish.
Megan - Whisky Auctioneer
Resposta da Whisky Auctioneer
Hi Eric. Thanks for the review - we're happy to hear you've had such a good experience with us.
Megan - Whisky Auctioneer
Quick
Quick, convenient and kind.
I can find bottles I want to get easily.
I've been using several whisky auction sites but Auctioneer is the best so far.
I get mine 2 days safely after payment from overseas.
14 de fevereiro de 2025
Resposta da Whisky Auctioneer
Thank you very much for your five-star review. We’re delighted to hear how positive your experience has been and that you’ve enjoyed bidding with us.
Megan - Whisky Auctioneer
Super item
Super item, well packaged and promptly dispatched; good website great people to deal with; what's not to like? A**!
15 de setembro de 2025
Resposta da Whisky Auctioneer
Thanks Steven - what a great review. Hope to have you back bidding on another auction soon!
Megan - Whisky Auctioneer
Resposta da Whisky Auctioneer
Thanks for the positive review - much appreciated!
Megan - Whisky Auctioneer
Shipping prices have gotten stupidly…
Shipping prices have gotten stupidly expensive. Communication is atrocious. Multiple requests to ship bottles and there is not invoice or record of what is shipped and what isn’t.
27 de novembro de 2025
Resposta da Whisky Auctioneer
Thank you for your review. I’m sorry for the frustration caused by delays and unclear communication. This isn’t the experience we want customers to have. Your comments have been shared with our management team so the handling of this can be reviewed. If you’d like us to clarify the current position or help with anything further, our Client Service Team will be happy to assist.
Megan - Whisky Auctioneer
Resposta da Whisky Auctioneer
Thank you very much for your five-star review. Great to hear you’ve enjoyed taking part in the auctions and found some bottles you’re excited about.
Megan - Whisky Auctioneer
A pitty. Too much costs.
A pitty. A fee bottels for less than £100, Total cost at the end more £ 160. More than 60 % costs.
5 de novembro de 2025
Resposta da Whisky Auctioneer
Thank you for your review, Henny. For a bottle of around £100, the total cost for buyer commission and standard shipping alone would not usually reach £160, so please do get in touch if you believe something has been calculated incorrectly and we can look into it for you. If the bottle was a UK lot being shipped to the EU, or an EU lot being shipped outside of the EU, additional delivery costs would apply, and these are noted in several places across our website. Customs charges may also be added by the courier, and these are not set or determinable by us, which is why we advise customers to check any applicable charges before bidding. If you’d like us to review a specific order, our Client Service Team will be happy to help.
Megan - Whisky Auctioneer
Delivery is fast
Delivery is fast, the website is easy to navigate and you get a fair chance of winning a few bottles at a reasonable price. Just remember to check the add ons, it could mean buying a bottle for more than it’s worth.
5 de novembro de 2025
Resposta da Whisky Auctioneer
Thank you very much for your five-star review, John. Great to hear you’ve found the site easy to use and that delivery has been quick. We appreciate your comments and hope you continue to enjoy taking part in our auctions.
Megan - Whisky Auctioneer
Resposta da Whisky Auctioneer
Thank you very much for your five-star review, Haeyong. We really appreciate it.
Megan - Whisky Auctioneer
You have added extra fees without…
You have added extra fees without noticed any of it. Info is just added to your pages
You added suddenly excise fee on latest order and it was not done before.
4 de novembro de 2025
Resposta da Whisky Auctioneer
Thank you for your review, Fin. We do appreciate all feedback. Information about fees is noted in various places on our site, including whilst auctions are live, when hovering over individual lots to view the lot location, and on our fees and shipping pages. We aim to be as transparent as possible and advise customers to check all relevant costs, including any customs charges which are not set by us, before placing a bid. If you’d like us to review a specific order or clarify anything further, our Client Service Team will be happy to help.
Megan - Whisky Auctioneer
Handling fee for Europe lots
Handling fee for Europe lots
Lots that are marked as European lots give you the impression that only an auction fee is added to the hammer price. It is a kind of disappointing that you have to pay an extra handling fee which comes unexpectedly high.
Furthermore, you offer an optional loss and damage insurance. However, all packages with a value below 500 ,- Euro are already insured by carriers like DHL.
Two facts that give me the impression that you want to make unnecessary extra money. This is not customer friendly and this is why I look at Whiskyauctioneer.com only as a second choice.
4 de novembro de 2025
Resposta da Whisky Auctioneer
Thank you for your review. We appreciate you sharing your thoughts. Our fees consist of buyer commission and the relevant shipping charges for the destination, and these are detailed in several places across our site so bidders can review the full cost before taking part in an auction. When purchasing European lots for delivery to the UK, additional customs charges may apply. These are collected by the courier and are not set by us.
Our optional loss and damage cover is offered because carrier liability varies depending on destination, route and service level, and may not reflect the value or nature of the bottles shipped. It remains entirely the customer’s choice.
If you’d like us to look into a recent order or clarify anything further, our Client Service Team will be happy to help.
Megan - Whisky Auctioneer
Closing Bid
I can not understand, why is a Bid only closed first, when all the Bids are closed. They supposed to be separate: if ther is no bid (after closing) in 2-5 minutes on THAT Lot, it should be ended, independent from the others…
4 de novembro de 2025
Resposta da Whisky Auctioneer
Thank you for your review. Our monthly auctions are designed to run as a single event, which means all lots open and close together. This allows bidders who are active near the end of the auction to move between lots if they wish, and many online auction platforms operate in a similar way. We appreciate all customer feedback on how our auctions function, and if there’s something specific you’d like to discuss, please feel free to reach out to our Client Service Team.
Megan - Whisky Auctioneer
Resposta da Whisky Auctioneer
Thank you very much for your review, Arno. We appreciate your support.
Megan - Whisky Auctioneer
My experience navigating the auction…
My experience navigating the auction and website was good, but unfortunately the bottle was not packed in a way that held the cork in place and a good 2 ounces of my precious 1969 Oban leaked out the top before arriving at my door.
10 de novembro de 2025
Resposta da Whisky Auctioneer
Thank you for your review, David. I’m glad to hear you found the auction and website easy to use, though I’m sorry the bottle didn’t arrive in the condition you expected. I’ve checked your account and can’t see this reported to us, so please do get in touch so our Client Service Team can look into it for you. We take care with all packaging and would like the chance to review what happened here.
Megan - Whisky Auctioneer
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