I find it easy to contact them. Their telephone number is always available so even if you are not in to computers and 'chatting' online, you are able to call them, which is what I prefer. I have my m... Ver mais
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Leia as opiniões dos outros
I've been using RX Live to fulfil my regular pharmacy needs for about six months. I have complex health issues, so my repeat prescription list is a lengthy one. RX Live are head and shoulders above... Ver mais
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Appalling service. Got free through my work related free medical insurance. Have now been made redundant and no longer have access to the app. Ive also moved. They refuse to cancel the service and kee... Ver mais
A empresa respondeu
Excellent service from RX Live Pharmacy. The team are always very helpful, professional, and quick to resolve any issues. My prescriptions are delivered on time, and communication is always clear and... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
RXLive is a NHS regulated & General Pharmaceutical Council registered pharmacy. RXLive free telephone, online and app service helps you stay in control of your prescriptions. Order your NHS prescription's over the phone, online, on our app available on the google & apple store or join our RXLive care plus automatic reminder service for free, for you or your family members. We arrange & manage your NHS prescription electronically with your GP surgery and have your prescription medicine delivered to your door for free with no hassle. Our customer service we believe is second to none, we always will call you when you first sign up with us to understand your prescription needs so you never run out of your medicine and run a prompt delivery service using guaranteed royal mail tracked 24 & 48 will full audit trails. We provide a same day delivery service, using our own delivery drivers around Croydon & Sutton boroughs and more areas!. We would love to help you! Sign up now at www.tinyurl.com/RXLiveSignup or have a look at our website at www.rxlive.co.uk
Informações de contacto
3-4 chalice close, sm6 9ru, wallington, Reino Unido
- 08002800808
- support@rxlive.co.uk
- rxlive.co.uk
4,0
Bom
694 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
A professional and polite company that…
A professional and polite company that gets things sorted. I like to use live chat and all my issues were quickly resolved
17 de outubro de 2024
Opinião espontânea
Resposta da RXLive Pharmacy
Thank you so much for your kind words Mr Ashelford as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
RXLive pharmacy is absolutely first…
RXLive pharmacy is absolutely first class in its delivering, communication and all the other services it offers. The team are all very professional but extremely helpful and kind. I’ve been a customer for many years and thoroughly recommend them.
23 de outubro de 2024
Opinião espontânea
Resposta da RXLive Pharmacy
Thank you so much for your kind words Mrs Gell as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
Always really helpful
A fantastic pharmacy with amazing service. They have helped me every time I have needed it 10/10
9 de outubro de 2024
Opinião espontânea
Resposta da RXLive Pharmacy
Thank you so much for your kind words Mr Bailey as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
Absolutely quality service
Absolutely quality service, online staff are polite, professional and perfectly efficient. In a job where I’m constantly travelling this online service has saved me endless amounts of stress. Highly recommend 10/10.
In a world where everything is becoming so jam packed and overwhelmingly complicated it’s fantastic to have a simple service such as this.
3 de outubro de 2024
Opinião espontânea
Resposta da RXLive Pharmacy
Thank you so much for your kind words Mr Jackson as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
Online prescriptions - EXCEPTIONAL SERVICE TRY IT!
I found you on a google search & completed a simple form. I honestly didn’t think I would even get a reply….. how wrong I was. You did everything from change with GP, order prescriptions, set up dosette boxes and all in time for my next prescription.
You have been efficient, friendly, comms have been brilliant and the level of customer service is one all companies should try to attain as it’s been outstanding. This is the 4th company I have joined and the last, you have got everything spot on.
The App is so easy to navigate and the tracking is great too.
Keep doing just what you’re doing….. it is perfect!⭐️⭐️⭐️⭐️⭐️
Anyone looking for a prescription service online I highly recommend RX live they really are at the top of their game!
27 de setembro de 2024
Opinião espontânea
Resposta da RXLive Pharmacy
Thank you so much for your kind words Mrs Britton as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We understand in this day and age it is hard to be able to manage prescriptions and our dossette box system helps to improve medication adherence for our patients.
We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
Ordered medication 12 September
Ordered medication 12 September still waiting to receive. Excuse is one item not available. Just send what you have and the rest later. What's the problem??
Extremely poor service very unhappy.
After speaking to Mr Patel the problem was resolved, to which my order was delivered today.
18 de setembro de 2024
Opinião espontânea
Resposta da RXLive Pharmacy
Good afternoon,
We are sorry about your experience however we will resolve this. I will get the member to call you now.
Update: Thank you. We have now updated your settings for part orders to be turned on. You spoke to one of our pharmacists on the call, and we are more than happy to solve this issue. As confirmed, we managed to get your fully ordered items in today, and we dispatched them today. They will arrive tomorrow as per your tracking details.
We thank you again for your continued support.
Kind regards
RXLive customer support
Wrong prescription many times
Repeatedly late or comes at the wrong time, probably because they keep adding previous medications to the order (antibiotics which I have never had on repeat prescription)
17 de setembro de 2024
Opinião espontânea
Resposta da RXLive Pharmacy
Good afternoon,
We are sorry about your experience however we will resolve this.
Can you provide more information?
Kind regards
RXLive customer support
Not to be Trusted
They lied and said my prescription was issued when they did not have stock. NHS procedure is that they return the prescription fully open to the spine but instead they have caused further problems by invalidating it and now I'm stuck until I can get hold of a GP.
THEY ARE NOT TO BE TRUSTED AT ALL.
I will be reporting this pharmacy to the ICB and requesting a full investigation into their malpractice.
13 de setembro de 2024
Opinião espontânea
Resposta da RXLive Pharmacy
Good afternoon,
Thank your for your review.
You placed an order for a short supply medicine this item is out of stock and currently no pharmacy can get this in. Prescription for this type of medication only last 28 days. Your prescription was produced on the 14.8.24 and we then got the prescription on the 10.9.24. Today is the 13.9.24 that is passed is expiry date which is the 12.9.24. We informed you the item was out of stock when you emailed us.
You have called us to today to send back the prescription to the spine on the date of expiry. We did send it back to the spine and unfortunately the NHS system when you send back the prescription to the spine after that date it automatically gets voided by the NHS spine. The reason is it is against the law to dispense a control medication after 28 days and that is a reason for malpractice. Our advisor said to get another prescription from the GP as it is expired.
Try and call NHS 111 they may be able to help you get a in date valid prescription.
Kind regards
RXLive customer support.
Simply doesn't work
Simply doesn't work. Every time I change my nominated pharmacy these morons keep stealing my prescriptions and never delivering them. I'm diabetic and live across the road from my preferred pharmacy, but there doesn't seem to be any way to cancel the membership I have with this bunch of rude clowns. I've changed all my details, name, age, sex, etc, and still they steal my prescriptions and fail to deliver. Avoid at all costs
*REMOVE MY PERSONAL DETAILS FROM YOUR MOST RECENT COMMENTS OR I WILL SUE YOU FOR BREACH OF GDPR - YOU HAVE 20 MINUTES TO COMPLY*
I have contacted a solicitor. My email address is still personal data and you had no permission to post it publicly. I have screen shots.
11 de setembro de 2024
Opinião espontânea
Resposta da RXLive Pharmacy
Good afternoon,
We are sorry about your experience however we will resolve this.
You have spoken to me the head pharmacist to resolve this issue. Thank you for your valuable feedback and we wish you well for the future.
Below is the time and date you responded to trustpilot. Unfortunately this is a third party system and if you get an email from us commenting on trustpilot we cannot do anything as you have rated us on here and have replied back with a comment.
Kind regards
RXLive customer support
Because my prescription is quite big we…
Because my prescription is quite big we had a couple of teething problems getting my repeats correct, all sorted now and they have kindly put my medication into dosset boxes, so much easier and safer for me now.
Thank you to all the staff it’s much appreciated:)
2 de setembro de 2024
Opinião espontânea
Resposta da RXLive Pharmacy
Thank you so much for your kind words Michelle as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
Brilliant! Would definitely recommend.
Brilliant! The advisors are really helpful and very quick to respond. I have repeat medications and have had multiple new medications and medication changes which they have dealt with smoothly. They have taken the stress of prescriptions away which is a great relief.
30 de agosto de 2024
Opinião espontânea
Resposta da RXLive Pharmacy
Thank you so much for your kind words Emma as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
Everything came as expected and of…
Everything came as expected and of great quality. The delivery was quick and easy to track and follow online. Great company
27 de agosto de 2024
Opinião espontânea
Resposta da RXLive Pharmacy
Thank you so much for your kind words Alex as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
A couple of weeks ago I had been given…
⚠️ ⚠️update I have actually received all my medication this afternoon. Which I'm very greatful to rxlive completing my unintended order. Their order page shows totally different (I wish I could post screenshots). But I stand by my review. Except for being left without my medication (I can't be bothered to
rewrite) after I contacted their receptionist who really helped thank you! We can now move on!
But please read the review/s as it could save the same situation happening again.
Once again thank you for getting my medication to me by today I appreciate it alot you kept your word!!⚠️⚠️
A couple of weeks ago I had been given an a&e prescription and look at this company thinking I could get it quicker I filled in form thinking that is what was their normal way to start to order. At that point. I left the website as it like I would of had to pay (I don't need to pay) plus my sister said she would take me to a late night chemist so I had them quick
Now it turns out they have taken over all my tablets without my or doctors permission so I'm now out of some medication I talked to the receptionist who said they'll sort it out as I told them the exact items I need and they promised they would ring me today 29th August. They havnt. the parcel has been sent. I can see only 2 out 6 items are right! Means I've had to ask for an emergency prescription for my insulin.
I suffer from depression and this isn't helping at all yes I did sign up to look about getting this prescription but that was it nothing else. Plus they have set up another order for the 5th September after i have told them to take my details.off (phone call recorded)
I'm now paranoid to phone and ask my Dr for the other items because I'm embarrassed of what I've done my mistake.
I have past history of overdosing so frightened they may say no because they don't know what I have now. This company obviously hasn't checked any of my medical records for risks like this or any other pointers they may need to know As my normal chemist knows me and my history they know if the doctor eve made a mistake and sent the wrong request or if I go through them for a repeat. These don't so they have sent out alot of codeine to me which if I had signed up properly or on their website talked to the pharmacist they would of known!! From the 16th August until I phoned on the 29th I haven't had an email phonecall txt from them obviously why I couldn't believe when told my repeat had been sent to them! If I wanted to change my proper chemist or my doctor would of told them! I'm now at risk when these tablets arrive
I have a partner that will try to get to them first!
BE TOTALLY AWARE WHAT YOU PRESS ON THEIR SITE DON'T FILL IN ANYTHING OR VERIFY YOUR EMAIL!
UNLESS YOU KNOW YOU WANT TO DEAL WITH THIS COMPANY
IF A ONE OFF PRESCRIPTION AND YOU HAVE ANOTHER CHEMIST YOU USE FOR REGULARLY CHECK WITH YOUR DR THAT YOUR NORMAL CHEMIST HASN'T BEEN STOLEN FROM THEM TO THIS COMPANY MESSING UP YOUR REGULAR DOSETTE BOX OR REGULAR REPEAT PRESCRIPTIONS ARE STILL WITH THE CHEMIST YOU !! CHOOSE!
Pharmacist Regulator contacted about information transfer. I asked if it is ok for that to just happen. (Note I confirm email thinking that was to get an account to order the only ONE prescription NOT ALL MY DETAILS TO BE MOVED AND TAKEN FROM MY LOCAL CHEMIST I will try and edit for information when I get a reply.
This in my eye very very dangerous and if turn out to be ok. I'll be looking to get it changed!
I have deleted all my replies because I'm getting returned messages and this is a review site. I will say once more I did sign up looking to order one item. I'm dyslexic and may miss understand the wording. This isn't about the delivery really it's about someone being able to do what I did and not being told until your drugs don't turn and you find out this company has taken over. Even if you I did it by mistake. The second thing no checks they say they don't need to. But also says in some case they would check. Which if they had they would know my personal information which is now out of my choice.
I have now left this with other people who will hopefully sort this out.
It there's words against mine you decide
30 de agosto de 2024
Opinião espontânea
Resposta da RXLive Pharmacy
Thank you for your email and apologies for your experience.
We do apologies for your experience when you signed up for the service on the 16th August 2024 you will be effectively become a nominated patient. Therefore your prescriptions are switched to our service as you filled the nominated form. So when we get a prescription from the GP it will come to us after the day we have been nominated. When we get a prescription we will aim to deliver within 1-2 days so that day is your estimated delivery date not your next delivery date.
In regards to your medical records we will only supply the prescriptions your GP supplies us we do not need to access medical records as we do not supply we simply just deliver your NHS repeats.
As you’re in the local area we will deliver on the same day. If you want to choose your chemist for the next month you can do so as you wish it is the patient choice to choose what service they want to use.
Thank you we do it within 24 hours (if we are informed it is needed urgently) or on the same day. A member of the team tried to call you, if you can kindly speak to them it will resolve this mater.
One of the team will contact you this morning to resolve your issue. We have tried to call you now several times and there is no answer. We really want to resolve this please kindly call back.
We are now confused we have reviewed all call recordings and you have agreed for a delivery, we will use this and share with you as you wish. We have also held the delivery as you're a new patient so before we send your first delivery out we confirm if we want to use the service which you did agree to. Your medicine on the delivery is exactly what is in the parcel so there is no extra medicines. Once you get the parcel please review and update this review. We also also see you have logged onto our tracking links to change your delivery date and safeplace as per below.
We have also checked the tracking: In Transit
As requested, if we can't deliver your item, we'll arrange a Redelivery on 31-08-2024. If no one's in again, we'll deliver your item to your chosen Safeplace. We'll let you know when it's delivered.
Update delivery options
Tracking number:
YQ90023067***
Service used:
Royal Mail Tracked 24
Kind regards,
RXLive customer support
Great Customer Service!
Customer service was very helpful and competent.
23 de agosto de 2024
Opinião espontânea
Resposta da RXLive Pharmacy
Thank you so much for your kind words Mr Shand as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
Very friendly staff
26 de agosto de 2024
Opinião espontânea
Resposta da RXLive Pharmacy
Thank you so much for your kind words Oskar as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
Delivery was fast and everything was…
Delivery was fast and everything was correct
28 de agosto de 2024
Opinião espontânea
Resposta da RXLive Pharmacy
Thank you so much for your kind words Radley as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
Super!
People at RXLive have been superb. We had difficult problems (caused by other agencies) and RX dealt with them efficiently and effectively.
Special thanks to Mr Patel, Dylan and Ali. Easy and patient style on the phone, no waiting and call-back promises honoured. Thanks again everyone. You made the difference.
28 de agosto de 2024
Opinião espontânea
Resposta da RXLive Pharmacy
Thank you so much for your kind words Lee as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
Customer service was very helpful
21 de agosto de 2024
Opinião espontânea
Resposta da RXLive Pharmacy
Thank you so much for your kind words Olly as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
Resposta da RXLive Pharmacy
Thank you so much for your kind words Steve as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
Quick delivery got my pills quickly
Quick delivery got my pills quickly
28 de agosto de 2024
Opinião espontânea
Resposta da RXLive Pharmacy
Thank you so much for your kind words Liam as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
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