I find it easy to contact them. Their telephone number is always available so even if you are not in to computers and 'chatting' online, you are able to call them, which is what I prefer. I have my m... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I've been using RX Live to fulfil my regular pharmacy needs for about six months. I have complex health issues, so my repeat prescription list is a lengthy one. RX Live are head and shoulders above... Ver mais
A empresa respondeu
Appalling service. Got free through my work related free medical insurance. Have now been made redundant and no longer have access to the app. Ive also moved. They refuse to cancel the service and kee... Ver mais
A empresa respondeu
Excellent service from RX Live Pharmacy. The team are always very helpful, professional, and quick to resolve any issues. My prescriptions are delivered on time, and communication is always clear and... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
RXLive is a NHS regulated & General Pharmaceutical Council registered pharmacy. RXLive free telephone, online and app service helps you stay in control of your prescriptions. Order your NHS prescription's over the phone, online, on our app available on the google & apple store or join our RXLive care plus automatic reminder service for free, for you or your family members. We arrange & manage your NHS prescription electronically with your GP surgery and have your prescription medicine delivered to your door for free with no hassle. Our customer service we believe is second to none, we always will call you when you first sign up with us to understand your prescription needs so you never run out of your medicine and run a prompt delivery service using guaranteed royal mail tracked 24 & 48 will full audit trails. We provide a same day delivery service, using our own delivery drivers around Croydon & Sutton boroughs and more areas!. We would love to help you! Sign up now at www.tinyurl.com/RXLiveSignup or have a look at our website at www.rxlive.co.uk
Informações de contacto
3-4 chalice close, sm6 9ru, wallington, Reino Unido
- 08002800808
- support@rxlive.co.uk
- rxlive.co.uk
4,0
Bom
694 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
How anyone can leave a negative review…
How anyone can leave a negative review for these people is beyond me, let me tell you what they did for me yesterday, I have pain medication delivered, just before Christmas I knew I was going to run out between Christmas and New year, with there being a weekend amongst it I was thinking I'm screwed, yesterday I woke up late because I was in hospital with my daughter the night before, so at 11am I messaged them, they chased up my medication with my doctor and had it sent out by 5pm, for delivery today, if you need something urgently message them, they are not mind readers....couldn't ask for more!! You guys are the best!!! I'd give more stars if I could ✌🏻
27 de dezembro de 2024
Opinião espontânea
Resposta da RXLive Pharmacy
Thank you so much for your kind words Shelley as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
Absolutely shocking
Absolutely shocking. Had my script nearly two weeks. They have left me without important medication over Christmas. Terrible service. Stay well away if you are on any important medication.
In response to your reply: On the telephone on Monday your own staff stated they had the prescription on the 16th. I have also confirmed it was issued by my GP on the 16th. Please don’t lie now.
Update Saturday 28th (12days)
Still no medication I have been with no supply of two tablets for three days now. My Diabetic sensor ended yesterday with no replacement now available. The “Next Day” shipment is stuck in a Royal Mail centre 50 miles away and customer services have told me this will now not be delivered today. As tomorrow is Sunday at least another two days without meds and starting to feel pretty awful.
Update: The package was eventually delivered at 1pm on Saturday only 30mins after Royal Mail told me it would NOT be delivered because the tracking showed it in a centre 50 miles away. Another company that could not organise a hoopla.
27 de dezembro de 2024
Opinião espontânea
Resposta da RXLive Pharmacy
Thank you for bringing this matter to our attention.
We have escalated your concern to our head pharmacist, who will contact you shortly to ensure the issue is fully resolved. We truly appreciate your patience and the detailed update you provided regarding the situation.
Update:
You are correct, and I sincerely apologize for the confusion earlier. The prescription dated the 16th was an owed item recorded in our system, which caused some misunderstanding. However, we did receive the actual prescription on the 18th. My earlier statement was based on the expected delivery date rather than the prescription approval date, and I apologize for the oversight.
During this time of year, occasional delays of 2-3 days are due to seasonal disruptions. Thankfully, the holiday season is behind us, and services have returned to normal. To prevent any future inconvenience, the head pharmacist will personally call you on Monday. Additionally, I’ve upgraded your account to “priority patient” status. This means we’ll dispatch your medication on the same day or the following day after approval, with next-day delivery at no cost to you.
Update: Please can you let us know you provide one of Saturday but your tracking shows delivered at 12:58pm? You have said on your review that you did not get your medication on the day promised but the team can see from the tracking link that someone has collected by the door. You have stated it won’t be delivered but it was in fact delivered on that day can you confirm this? Since your review our team chased up the couriers and even paid extra to ensure a timed delivery. If we do not get a response I will provide a tracking link below for your reference.
Thank you again for your understanding, and we are committed to ensuring a smoother experience moving forward.
Kind regards,
RXLive Customer Support
Very helpful with my meditation and…
Very helpful with my meditation and supply in dossette box very responsive when I ask questions made my life a lot easier
Highly recommended
20 de dezembro de 2024
Opinião espontânea
Resposta da RXLive Pharmacy
Thank you so much for your kind words Mr Lodder as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
Brilliant service
Swapped to RXLive early this year from another well known pharmacy delivery service as I was waiting up to 2 weeks for deliveries and regularly running out of urgent medication. RXLive are always quick deliveries and if I require something urgently, I just send them an instant message and without fail my items will arrive the next day. Fantastic service.
19 de dezembro de 2024
Opinião espontânea
Resposta da RXLive Pharmacy
Thank you so much for your kind words Stacey as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
Efficient and Trouble Free
I have used on-line pharmacies in the past and, in my opinion, RXLive is the best. RXLive Pharmacy puts in regular orders of repeat prescriptions to my GP without my needing to remember dates.
RXLive does everything, from start to finish, including using Royal Mail Tracked to send my drugs to me.
If ever I do need to contact them, RXLive replies to my EMail within a short time.
I am very happy with this service.
16 de dezembro de 2024
Opinião espontânea
Resposta da RXLive Pharmacy
Thank you so much for your kind words Micheal as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
Always fast and amazing responses to…
Always fast and amazing responses to any queries. Been using this service for quite a while now and have no bad things to say at all
16 de dezembro de 2024
Opinião espontânea
Resposta da RXLive Pharmacy
Thank you so much for your kind words Mrs Goddard as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
Aggressive pharmacy who lied to my local pharmacy to get them to release my prescription. Unbelievable
Three weeks ago RXLive delivered my essential medication to the wrong address the first (& last time). They failed to call or try to resolve for two days and only contacted after I had gone in to TrustPilot.
I removed them as my pharmacy in my NHS App and reinstated my local pharmacy. And then reordered. RXLive on seeing my prescription had been reordered (no idea why or how they have this info) contacted my local pharmacy and said the order should be released to them.
When my pharmacy challenged this they told them that I was there with them at that moment asking for this.
They lied. I wasn’t.
I called my local pharmacy when I got a text message from them asking me if I had indeed chosen RXlive (very helpful people). We then had a three way conversation with RXLive, me and my local pharmacy.
Despite my being on the phone with them and my local pharmacy they still wouldn’t release my prescription.
Oh and they also were going to deliver it to the wrong address again. When I tried to persuade them not to they said that it didn’t matter because if no one was in it would be retuned and I would get it next time. No thought of what the many days gap would mean to me, or consideration that someone else might take delivery of this highly restricted medication. Eventually they agreed to change the delivery address but the reluctance was astonishing. I was shocked at their attitude.
The experience I have of RXLive of poor communications, lack of attention to information, lack of consideration for my well-being. And either a poor system that cannot consider people’s individual needs or an organizational ethic that is aggressive and deliberately bulldozes over people. Probably both of those things.
I think this is perhaps the third negative review I have ever given. But medication is important. For me it’s essential. To be so ignored is quite unforgivable.
I imagine they will respond quickly to this review - if only they took as much care over their prescriptions and customer care as they do for heir social media profile. But they don’t.
11 de dezembro de 2024
Opinião espontânea
Resposta da RXLive Pharmacy
Thank you for your review. You have now given two negative reviews for the same experience so we have raised this. As explained you're not using our system you're using a different pharmacy partner we have sent you a screen shot and flagged this review. You're directly using multiple emails to review us for defamatory purposes.
We will have our head pharmacist contact you right away to help resolve this matter.
We’ve made an attempt to reach you, but it seems there may be some confusion as you were referred to us through Healthera. We have flagged this issue for further review.
We have also reached out to Healthera, and they’ve confirmed that the delivery was made to the correct address. As this involves controlled medication, we are required to adhere to the delivery address provided through the third-party app, Healthera, for security and compliance reasons.
Thank you for your understanding. Should you have any further questions, please feel free to reach out.
Kind regards,
RXLive Customer Support
Very impressive service
Very impressive service . My prescription had not been enacted / placed by the surgery but after speaking to RXlive team they checked the digital’Spine’ for prescriptions, found it and took control. Result the prescription will be delivered to me tomorrow - a one day service . Very impressive. Highly recommended team
10 de dezembro de 2024
Opinião espontânea
Resposta da RXLive Pharmacy
Thank you so much for your kind words Mr Penrose as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
Dreadful
If you want to receive your medication within a reasonable period of time - say a week, then you should definitely NOT USE RXLIVE. I have only been using them since September, but every order has been mucked up, delayed, in one instance then sent the wrong things, and that’s on the repeats. It’s the delay on new medication that’s the worst. I’ve currently been waiting almost 2 weeks for my new meds and I still don’t have them. There is no communication to say your prescription is delayed or why. Customer service is something they don’t understand. I am just grateful I have needed medication for a life threatening condition, otherwise I wouldn’t have been able to write this.
6 de dezembro de 2024
Opinião espontânea
Resposta da RXLive Pharmacy
Thank you for your review.
We will have our head pharmacist contact you immediately to help resolve this matter.
After reviewing your order, I can confirm that we notified you via the app and shipped your medication promptly after receiving your prescription on 28/11/24. You can track the shipment using the following link: https://www.royalmail.com/track-your-item#/tracking-results/OM412057286GB this shows and picture and delivery.
Additionally, we received approximately 10 items on 04/12/24, which were also shipped out within 1 working day. You can track this shipment here: https://www.royalmail.com/track-your-item#/tracking-results/OM412062391GB. Regarding the item you mentioned, it was supplied to us directly by your GP. We have proof of this, and the item provided was not incorrect.
Our head pharmacist attempted to reach you, but unfortunately, we were unable to make contact. Please note that we do not charge for next-day delivery services, which is a cost typically charged by other providers. We do not profit from these services, and in fact, we offer a free tracked 24 service for our patients when needed. Our team works tirelessly to serve the nation without any additional cost to you.
All of your queries and live chats have been answered promptly, and a manager has also reached out to you to address your concerns.
Please don’t hesitate to contact us if you have any further questions. We are here to assist you.
Kind regards,
RXLive Customer Support
Great quick service
Found RXlive after searching online. Saw the reviews and they definitely delivered. Had an awful experience with another online chemist, RX picked up my prescription added my prepaid prescription and got my prescription out to me in less than 12 hours. Absolutely brilliant customer service
28 de novembro de 2024
Opinião espontânea
Resposta da RXLive Pharmacy
Thank you so much for your kind words Rach as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
Just very odd
Just very odd, started off really good, but I get huge parcels full of my whole prescription. I went on chat so many times to say I don’t need this item reordering, I’ll let you know when I need them, but boom a box full of the un needed stuff arrives. I’ve told them they’re ordering items that are no longer on my script so please don’t send but they send. I’ve messaged and messaged to say please don’t send my insulin in cartridges I need vials as I’m on a pump. They send more insulin in cartridges… I’ve been sent two orders in a week of stuff I’ve not requested with items I’ve NEVER had! It’s crazy I’ve asked them to stop just ordering on my behalf I’ll tell them when I need them, but the stuff keeps coming. It was good at first but why my daft GP is allowing all this is just as odd. So I’ve asked for my scripts to go back to Boots. No one seems to listen. I’m now fully stocked with most of diabetes bits for a year! It does end up quite draining to be honest
28 de novembro de 2024
Opinião espontânea
Resposta da RXLive Pharmacy
Thank you for your review.
We understand your concern, and we would like to clarify that the issue stems from your GP surgery sending the cartridges. While we were able to supply the vials on an emergency basis, we are still awaiting the prescriptions from your GP surgery to proceed further.
We appreciate your patience in this matter, and if you have any additional questions or need further assistance, please don't hesitate to reach out.
Kind regards,
RXLive Customer Support
Untruths being told about order
Have been using this pharmacy for probably a couple of years now and the service has been good however, prescription raised by doctor and sent to the pharmacy on 31st October. Two weeks later nothing so I wrote to them on their chat tab asking what is taking so long and had a response immediately saying “thank you we have sent this out” and then…we will find out where it is. 2 weeks later nothing! I’ve just gone onto the chat tab and have written again asking where the meds are as it’s been almost a month and my orders show my meds are still with their pharmacy team!
27 de novembro de 2024
Opinião espontânea
Resposta da RXLive Pharmacy
Thank you for your review.
We have escalated this matter to our head pharmacist, who will be in touch with you shortly to ensure it is resolved.
We appreciate your update regarding the situation. The item you’ve requested is currently unavailable due to a manufacturing issue. We have been in contact with the manufacturer as well as other pharmacies, and they have confirmed that it is indeed a supply problem. Rest assured, we are actively seeking an alternative and will keep you informed.
Thank you for your understanding. If you have any further questions, please don’t hesitate to reach out.
Kind regards,
RXLive Customer Support
So far so good
So far so good, but I'm suspicious....
I've used this service twice now (it just appeared as an option on my NHS app one day), and on both occasions I've received my prescription within a few days. Fantastic, saves me a trip to the chemist.
But previously, I used to pay for my prescriptions, and I've not been charged for these deliveries, so who is paying for my prescriptions?
24 de novembro de 2024
Opinião espontânea
Resposta da RXLive Pharmacy
Thank you so much for your kind words Mr Holt as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
Request prescriptions without my consent.
Firstly, this company were very helpful when another online pharmacy let me down. However, they have requested items from my GP that I have not requested. I changed my registration to a local pharmacy but find that RXLive have changed it back and are requesting items from my GP without my consent. As a result I have to make an appointment with my GP for a medication review. I could do without this.
To RXLive Pharmacy
I don't know what you mean by my information. Perhaps you could reply to the message I sent you via your website.
19 de novembro de 2024
Opinião espontânea
Resposta da RXLive Pharmacy
Thank you for sharing your feedback.
We will have the head pharmacist reach out to you immediately to resolve this matter.
We appreciate your patience. We attempted to call you and have recorded the conversation. On the day of your inquiry, you contacted us on Friday at 2:15 PM, requesting delivery for the following day due to an issue with Pharmacy2U. We promptly fulfilled your request and delivered the order on Saturday at no charge to you. Please note that this service, normally priced at £3.99 for guaranteed delivery, was provided at no cost, as you were a new patient.
Regarding your subsequent repeat orders, we have completed two deliveries for you. We were not informed that you no longer wished to use our services.
Thank you for your understanding. If there are any further concerns, we are here to help.
Kind regards,
RXLive Customer Support
Special Thanks to the Team at Rxlive,You Guys are Amazing
Special Thanks to the Team at Rxlive,
You Guys are Super Brilliant and Trustworthy.
Thank You again For My Medications Delivered With Care, And All The Updates Throughout Via, Emails 📧.
Or The Use of The App.
Kind Regards Mrs Horsford
19 de novembro de 2024
Opinião espontânea
Resposta da RXLive Pharmacy
Thank you so much for your kind words Mr Horsford as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
So happy I found these guys
So happy I found these guys. Ordering is easy and delivery within 3-4 days. Sooner if I message them with an urgent item. I like how they safeguard as well. Double checking with my GP that I still need the ‘controlled drugs’. Thank you guys.
16 de novembro de 2024
Opinião espontânea
Resposta da RXLive Pharmacy
Thank you so much for your kind words Mrs Dwyer as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
Very Professional service
Speedy service, customer service team very polite and informative. I always feel safe speaking to the staff as they always have a pharmacist on site to speak to if i have any doubts about my health and medication.
13 de novembro de 2024
Opinião espontânea
Resposta da RXLive Pharmacy
Thank you so much for your kind words Mr Saeed as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
10/10 Service
10/10 Service, received my medication sameday as i live in the local area. will definitely use again.
11 de novembro de 2024
Opinião espontânea
Resposta da RXLive Pharmacy
Thank you so much for your kind words Mo as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
Very responsive and totally reliable
Very responsive and we have never been let down by RX. If you ask a question via ‘chat’, it gets answered very quickly.
I can thoroughly recommend RX as being totally reliable and efficient.
Thanks to all at RX for your continued great service.
29 de outubro de 2024
Opinião espontânea
Resposta da RXLive Pharmacy
Thank you so much for your kind words Mr Robson as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
Excellent communications.
Excellent communication when signing up. RXLive are not even afraid to give their personal names which adds confidence for me as it makes them accountable. All their competitors hide behind the company name and so no personal relationship develops.
I am extremely impressed because I have had very bad experience with several other online pharmacies. If only others would follow this example and realise that the secret of a satisfied customer is communication !
I was also impressed that RXLive immediately prepared my first order which they asked me to review before finalising it.
I am really optimistic that RXLive will be my ultimate solution after so many bad experiences with their competitors. RXLive realise that good customer relations is what business is about. Getting off to a good start makes me really hope that I will not have to change pharmacy again.
25 de outubro de 2024
Opinião espontânea
Resposta da RXLive Pharmacy
Thank you so much for your kind words Mr Sherman as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.