RXLive Pharmacy Opiniões 693

Resposta da RXLive Pharmacy

20/02/2026

Thank you so much for your kind words and for taking the time to leave us such a lovely review. We’re really pleased to hear you’ve found our team helpful and polite.

Just to clarify, we are open on Saturdays, so please feel free to contact us over the weekend if you need anything. We’re always happy to help with any queries.

Thanks again for your support!

Kind regards,
RXLive Patient Support Team

Resposta da RXLive Pharmacy

20/02/2026

Thank you so much for sharing this. I’m really glad to hear you’ve had such a positive experience, and that the quick responses have helped ease your anxiety. It means a lot to know you’ve felt supported and reassured through any changes, and we’re pleased everything has been timely with your prescriptions. We truly appreciate your kind feedback.

Kind regards,
RXLive Patient Support Team

Resposta da RXLive Pharmacy

20/02/2026

Thank you very much for your kind feedback.

We’re pleased to hear that you have found our service quick, easy, and responsive. Our team always aims to provide timely support and to follow up promptly with GP surgeries when needed.

If you have any further questions or require assistance in the future, please don’t hesitate to contact us.

Kind regards,
RXLive Patient Support Team

Resposta da RXLive Pharmacy

19/02/2026

Thank you so much for your kind words and continued trust in RXLive. It truly means a lot to us that you’ve chosen us for your repeat and one-off prescriptions over the years, and that you’ve recommended us to your family and friends. We’re especially pleased to hear that you find the app updates and messaging service helpful — keeping our patients informed and making things as easy as possible is always our priority. We really appreciate your support.

If you'd like a slightly shorter version:

Thank you for your wonderful feedback and for trusting RXLive over the years. We’re delighted that you find our app updates and messaging service helpful, and we truly appreciate you recommending us to family and friends. Your support means a great deal to our team.

Kind regards,
RXLive Patient Support Team

Resposta da RXLive Pharmacy

Actualizada a 19/02/2026

We are sorry to hear about your recent experience and understand how frustrating delays in receiving medication can be.

Following repeated attempts over the past three months to obtain your prescriptions, we were informed that the GP surgery had de-registered you. As a result, the surgery was unable to issue prescriptions on your behalf, which unfortunately prevented us from dispensing your medication during that time. It is a legal requirement for us to get a prescription to deliver, also you spoke to one of our advisors yesterday and the langauge you used is unacceptable, you confirmed your address which was under the postcode but the problem is your GP has removed you as you refused a GP review with them after numerous attempts.

We understand there were address discrepancies raised, and we made several attempts to clarify these details with the GP surgery. However, without an active registration at the practice, prescriptions could not be processed.

Regarding the online pharmacy nomination, changes can sometimes occur automatically through the NHS system when requests are submitted via different platforms, we have complete records and several cancellations emails we have asked you to re register with your GP. We apologise for any confusion this may have caused and are happy to clarify how nominations work if that would be helpful.

We strongly recommend contacting your GP surgery as soon as possible to confirm your registration status and ensure your details are fully updated. Once your registration is active, we will be able to process prescriptions without further issue. We have also emailed your GP and have asked for clarifcation.

If you would like us to assist in coordinating this or if there is anything further we can do to support you, please let us know.

Kind regards,
RXLive Patient Support

Resposta da RXLive Pharmacy

Actualizada a 18/02/2026

Thank you for taking the time to share this with us, and I’m really sorry for the delay and the stress this has caused you. We understand how important it is to receive medications like antidepressants on time, and we completely appreciate how dangerous it can be to run out.

The head pharmacist has been made aware of your concerns and will be giving you a call directly to discuss this and ensure your prescription is prioritised moving forward.

Just to inform you your medication in full was sent to us on 14th Friday (missing item) we have delivered this today.

We sincerely apologise again for the inconvenience, and thank you for your patience while we resolve this.

Kind regards,
RXLive Patient Support Team

Resposta da RXLive Pharmacy

16/02/2026

Thank you so much for your kind words. We truly appreciate you taking the time to share your experience. Our team works hard to respond quickly and go the extra mile to help resolve any medication issues, so it means a lot to hear that we’ve made things easier for you. We’re really glad we could provide a solution that works, and we’re always here if you need anything in the future.

Kind regards,
RXLive Patient Support Team

Resposta da RXLive Pharmacy

Actualizada a 6/02/2026

Thank you for taking the time to share your feedback, and we are very sorry to hear about your experience.

We sincerely apologise for the delays and the lack of clear communication regarding your order. This is not the level of service we aim to provide, and we understand how frustrating it must have been to repeatedly chase your prescription delivery.

I apologise for any confusion, and I’d like to clarify the situation regarding your recent orders.

The delay with the first order occurred because the account profile had not yet been confirmed as paid. However, in order to ensure you received your medication without disruption, we dispatched the prescription before payment was completed. For 4 months you haven’t paid us the 9.90 NHS charge.

When the second payment link was settled on the 24/1/26 four months after the first prescription delivery, it covered the cost of the previous prescription. Following your enquiry, we again arranged for the order to be sent out despite payment not being finalised at that time.

Unfortunately, this is why the medication was not dispatched under our usual same-day service, as same-day dispatch is only available once payment and account setup are fully confirmed. We are currently still owed 9.90. If you are having trouble paying this amount please contact support@rxlive.co.uk and our team will be happy to arrange a payment link or a payment plan to pay.

To prevent any further delays, we can either make the necessary amendments on your account to take payment correctly, or we kindly ask that you complete the setup on your account.

Once this is in place, future prescriptions will be dispatched on the same day as approval when prompted.

Our team has gone out of its way to ensure you received your medication, even during periods when payment had not been made — something most services would not provide.

Leaving a one-star review after receiving prescriptions for four months without payment or penalty does not fairly reflect the level of support and care we have provided.

Thank you again for bringing this to our attention, and we are truly sorry for the inconvenience caused.

Kind regards,
Patient Support Team

Resposta da RXLive Pharmacy

30/01/2026

Thank you so much for your kind review! We’re delighted to hear that you’re happy with our service. Thomas will be especially pleased to know his efforts are appreciated. We’re always here to ensure your medication arrives on time.

Thank you for choosing RXLive!

Kind regards,
RXLive Patient Support Team

Resposta da RXLive Pharmacy

Actualizada a 25/01/2026

We’re really sorry to hear about your experience — this isn’t the standard we aim to provide.

Timely and accurate delivery, along with clear communication, is extremely important to us. From what you’ve described, we’ve clearly fallen short, and we sincerely apologies for the frustration this has caused. So we have invited you to contact us now if this review is for us so we can reply at this moment. We want to confirm there is no patient we have just searched under your profiled name.

We’d genuinely like the opportunity to look into what went wrong and put things right for you. If you’re willing, please contact us directly with your order details so we can review the situation properly and ensure it’s resolved.

Could you kindly email RXLive support team now and I will look out for your email to check this right away.

Thank you for taking the time to share your feedback — it helps us identify where we need to improve.

Kind regards,
RXLive Patient Support Team

Resposta da RXLive Pharmacy

23/01/2026

Thank you so much for taking the time to leave such a detailed review 😊 We’re really glad to hear that our team has been able to help whenever prescriptions have gone astray and that our live chat support has made things easier for you. Making sure our patients don’t run out of their medication is a top priority for us, so it’s great to know our next-day delivery has given you peace of mind. Thanks again for your continued trust in RX Live — we’re always here if you need us!

Kind regards,
RXLive Patient Support Team

Resposta da RXLive Pharmacy

23/01/2026

Thank you for your message and for sharing your feedback.

I’m sorry to hear about the difficulties you experienced with logging in and the frustration this caused, particularly given the urgency of your medication at the time. We understand how stressful that can be, and I’m sorry that our service did not meet your expectations on this occasion.

For clarity, we received your prescription on the 21st and it was dispatched today. One of the items on your prescription was temporarily out of stock; however, we were able to source this and include it in your order to avoid any further delay.

As your account has since been cancelled, there is a possibility that the parcel may now be returned to us by the courier. If this happens, we will review the next steps accordingly.

We take your comments about customer service seriously and will use this feedback to improve how we support patients, particularly during urgent situations. We also understand your decision to return to your local pharmacy and respect your preference for greater direct control over your care.

Thank you again for taking the time to share your experience.

Kind regards,
RXLive Patient Support Team

Resposta da RXLive Pharmacy

14/01/2026

Thank you for your feedback, and we’re genuinely sorry to hear about your frustration.

The delays you experienced were primarily due to the Christmas and New Year period. During this time, several of our suppliers were closed, with some closing for up to 6 days and others operating with reduced capacity, resulting in an overall delay of around 5 working days across the supply chain. Unfortunately, this had a knock-on effect on dispensing timelines despite our best efforts to manage demand.

We understand how disappointing and inconvenient this can be, especially when waiting for essential medication, and we apologise that this was not communicated as clearly or consistently as it should have been. We are expecting service to resume normally next week. We will upgrade your account to a priority patient.

We also appreciate your comments regarding the website. Your feedback has been noted, and we are actively working on improvements to make it easier to navigate and more user-friendly.

Thank you for bringing these issues to our attention. We value your feedback and are committed to improving our service moving forward.

Kind regards,
RXLive Patient Support Team

Resposta da RXLive Pharmacy

13/01/2026

Thank you so much for your kind words — we really appreciate you taking the time to leave such a thoughtful review.

We’re so pleased to hear you’ve felt supported, especially when you’ve needed help urgently. Our team always aims to make things as smooth and stress-free as possible, so it means a lot to know the communication and care has made a real difference for you.

Your feedback about the staff being friendly and treating you like family truly means the world to us — that’s exactly the experience we want every patient to have.

Thank you again for your recommendation and trust. We’re always here whenever you need us. 💙

Kind regards,
RXLive Patient Support

Resposta da RXLive Pharmacy

13/01/2026

Thank you so much for your kind words — we really appreciate you taking the time to leave such a thoughtful review.

We’re so pleased to hear you’ve felt supported, especially when you’ve needed help urgently. Our team always aims to make things as smooth and stress-free as possible, so it means a lot to know the communication and care has made a real difference for you.

Your feedback about the staff being friendly and treating you like family truly means the world to us — that’s exactly the experience we want every patient to have.

Thank you again for your recommendation and trust. We’re always here whenever you need us. 💙

Kind regards,
RXLive Patient Support

Resposta da RXLive Pharmacy

13/01/2026

Thank you so much for your kind words — we really appreciate you taking the time to leave such a thoughtful review.

We’re so pleased to hear you’ve felt supported, especially when you’ve needed help urgently. Our team always aims to make things as smooth and stress-free as possible, so it means a lot to know the communication and care has made a real difference for you.

Your feedback about the staff being friendly and treating you like family truly means the world to us — that’s exactly the experience we want every patient to have.

Thank you again for your recommendation and trust. We’re always here whenever you need us. 💙

Kind regards,
RXLive Patient Support

Resposta da RXLive Pharmacy

13/01/2026

Thank you so much for your kind words — we really appreciate you taking the time to leave such a thoughtful review.

We’re so pleased to hear you’ve felt supported, especially when you’ve needed help urgently. Our team always aims to make things as smooth and stress-free as possible, so it means a lot to know the communication and care has made a real difference for you.

Your feedback about the staff being friendly and treating you like family truly means the world to us — that’s exactly the experience we want every patient to have.

Thank you again for your recommendation and trust. We’re always here whenever you need us. 💙

Kind regards,
RXLive Patient Support

Resposta da RXLive Pharmacy

13/01/2026

Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating delays and communication issues can be.

We would like the opportunity to look into this matter properly, including the prescription items, collection codes, and your account closure request. Please contact our support team directly with your details so we can resolve this as quickly as possible. You have asked your account to be cancelled on Friday, so that was the first time. We cannot send back the prescriptions as specified in email, you also emailed yesterday to ask us to deliver medication. Please be aware we need some understanding when being closed for 4 days during Christmas and New years that our team has to catch up effectivlity on orders.

We take all feedback seriously and are committed to improving our service during closure times and for next year we will have precautions in place to prevent his.

Kind regards,
RXLive Patient Support Team

Resposta da RXLive Pharmacy

Actualizada a 13/01/2026

Thank you for taking the time to raise your concerns.

We are very sorry to hear about your experience and sincerely apologise for the delay in the delivery of your prescription, as well as the lack of clear communication around this. We understand how important timely access to medication is and recognise how frustrating it must have been not to be kept informed. We are also sorry that you felt your concerns were minimised when you contacted us. This is not the level of care or service we aim to provide, and your feedback regarding your interaction with our team and the pharmacist has been noted and will be reviewed internally.

With regard to the medication supplied, we would like to clarify that this was not the result of a dispensing error. We received two prescriptions for the same medication at different times, one for 25mg and one for 50mg, and dispensed in line with the prescriptions issued by your GP at each stage. The earlier prescription was supplied before the dosage change was received. We appreciate, however, that this was confusing and understand the concern it caused. As explained to you over the phone, both items were present in the dispensing tray and one label was placed over another, which contributed to the confusion.

We can also confirm that you have received six deliveries from us, all of which were provided without next-day delivery charges and within the stated delivery timeframe. We do ask that, when using a free delivery service, patients contact us if medication is required urgently so we can assist where possible. The recent Christmas period, during which the pharmacy was closed for several days, contributed to delays due to a backlog on reopening. While we recognise this is not your responsibility, we wanted to be transparent about the circumstances.

Service levels are now returning to normal. According to the information in your app, your scheduled delivery date was the 13th. The app also allows you to request earlier dispatch using the “dispatch now” option or by contacting us directly. As your order had not passed the expected delivery date, an automated delay notification was not triggered. You received confirmation that your medication was approved on 7 January 2026, and a delay notification would have been sent had the delivery date been exceeded. We acknowledge that this process was not clearly explained to you during your call, and we apologise for that.

We can confirm that your medication is due to arrive tomorrow. While we manage a high volume of prescriptions, this should never come at the expense of patient safety, clear communication, or respect for patient concerns. Your feedback has highlighted areas for improvement, and we are grateful that you brought this to our attention.

If you would like to discuss this further or have your account reviewed in more detail, please contact us at support@rxlive.co.uk and we will be happy to assist.

As we have explained we can deliver next day, but you as the patient need to prompt us on the email you get, when you go into a pharmacy your effectivilty prompting them the same way. If you do not want to use us in the future please can you email us to cancel kindly.

Once again, we apologise for the distress and inconvenience caused, and thank you for taking the time to share your experience.

Kind regards,
RXLive Patient Support Team

Resposta da RXLive Pharmacy

8/01/2026

Thank you so much for your kind words — we really appreciate you taking the time to leave such a thoughtful review.

We’re so pleased to hear you’ve felt supported, especially when you’ve needed help urgently. Our team always aims to make things as smooth and stress-free as possible, so it means a lot to know the communication and care has made a real difference for you.

Your feedback about the staff being friendly and treating you like family truly means the world to us — that’s exactly the experience we want every patient to have.

Thank you again for your recommendation and trust. We’re always here whenever you need us. 💙

Kind regards,
RXLive Patient Support