RXLive Pharmacy Opiniões 694

Resposta da RXLive Pharmacy

8/08/2025

Thank you so much for your wonderful feedback. We’re so pleased to hear that Thomas was able to help get your medication to you quickly and that our service has made such a difference for you. Knowing that we’ve been able to support you when you’ve needed us means a great deal to the whole team. We truly appreciate your kind words and your recommendation — it’s always our aim to step up for our patients whenever they need us.

Kind regards,

RXLive Patient Support Team

Resposta da RXLive Pharmacy

6/08/2025

Thank you for your honest feedback! We're glad to hear that, despite the shaky start, our team was able to respond promptly and provide the support you needed. Your experience is important to us, and we’re always working to improve. If there’s anything else we can do for you, please don’t hesitate to reach out!

Kind regards,

RXLive Patient Support Team

Resposta da RXLive Pharmacy

22/07/2025

Thank you for the fantastic feedback! We're thrilled to hear that your experience was superb, easy, and that you'd recommend us. It's great to know our team was able to guide you smoothly through the process — we’ll be sure to pass along your kind words. Providing reliable service with a personal touch is exactly what we strive for. We're grateful for your trust and look forward to continuing to serve you!

Kind regards,
RXLive Patient Support Team

Resposta da RXLive Pharmacy

16/07/2025

Thank you so much for your kind words and incredible support! We're absolutely thrilled to hear that you've had such a positive experience with us. It's our mission to make sure your needs are always met quickly, reliably, and with care—and knowing we've been able to do that for you and your family means the world to us. We’re so grateful you chose us during the pandemic and continue to trust us. Your appreciation truly motivates our whole team. Thank you again.

Kind regards,
RXLive Patient Support Team

Resposta da RXLive Pharmacy

7/07/2025

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with RXLive. Our team works hard to ensure fast and reliable service.

We really appreciate your recommendation and are grateful for your support in spreading the word! If you ever need anything else, we’re here to help! we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service.


Kind regards,
RXLive Patient Support Team

Resposta da RXLive Pharmacy

7/07/2025

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with RXLive. Our team works hard to ensure fast and reliable service.

We really appreciate your recommendation and are grateful for your support in spreading the word! If you ever need anything else, we’re here to help! we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service.


Kind regards,
RXLive Patient Support Team

Resposta da RXLive Pharmacy

5/07/2025

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with RXLive. Our team works hard to ensure fast and reliable service, and we're glad we could get your antibiotics to you in time for your flight. Safe travels and take care!

We really appreciate your recommendation and are grateful for your support in spreading the word! If you ever need anything else, we’re here to help! we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service.


Kind regards,
RXLive Patient Support Team

Resposta da RXLive Pharmacy

Actualizada a 5/07/2025

Thank you so much for your kind words and recommendation! We're thrilled to hear that you've had such a positive experience with RXLive. Ensuring that your repeat and acute prescriptions are delivered quickly and hassle-free is exactly what we aim for. It's great to know our service has made things easier for you, especially during urgent situations. We truly appreciate your support and look forward to continuing to provide the care you deserve!

We really appreciate your recommendation and are grateful for your support in spreading the word! If you ever need anything else, we’re here to help! we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service.


Kind regards,
RXLive Patient Support Team

Resposta da RXLive Pharmacy

3/07/2025

Thank you for your feedback, and we're truly sorry to hear about your experience.

We understand how frustrating it must have been to face confusion and delays with your NHS prescription, and we sincerely apologise for the inconvenience caused. We also regret that our app and website did not provide the clarity and reliability you expected — this is not the standard we aim to uphold.

Your experience highlights areas where our communication and technology must improve, particularly in ensuring transparency around the prescription process and how it integrates with GP systems. We're currently reviewing how we present this information on our platforms and making updates to avoid future misunderstandings.

While we’re sorry to see you go, we respect your decision and appreciate you taking the time to share your concerns. If there’s anything further we can do to assist with closing your account or managing any outstanding issues, please don’t hesitate to let us know.

Kind regards,
RXLive Patient Support Team

Resposta da RXLive Pharmacy

23/06/2025

Thank you for your honest feedback. We sincerely apologize for the delays and communication issues you’ve experienced—we understand how frustrating that can be. We also appreciate your comments on packaging quality and website performance; both are areas we're actively working to improve.

It's great to hear that you've found our service more convenient and with fewer supply issues than others, and we're glad the free delivery is helpful. Your input is invaluable, and we’re committed to making the necessary improvements to deliver a smoother experience moving forward.

Thank you again for your support and patience.

Have a lovely day!

Kind regards, RXLive Customer Support team

Resposta da RXLive Pharmacy

Actualizada a 20/06/2025

Thank you so much for your kind words Mr Mcghee as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication!

It’s great to know that the team was able to get your medication to you quickly. Your feedback means a lot, and we’re happy we could make a positive impact during a stressful time.

We really appreciate your recommendation and are grateful for your support in spreading the word! If you ever need anything else, we’re here to help! we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service.

Have a lovely day!

Kind regards, RXLive Customer Support team

Resposta da RXLive Pharmacy

3/06/2025

Thank you so much for your kind words Mr Lyon as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication!

It’s great to know that the team was able to get your medication to you quickly, especially after the frustration you had previously. Your feedback means a lot, and we’re happy we could make a positive impact during a stressful time.

We really appreciate your recommendation and are grateful for your support in spreading the word! If you ever need anything else, we’re here to help! we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service.

Have a lovely day!

Kind regards, RXLive Customer Support team

Resposta da RXLive Pharmacy

2/06/2025

Thank you so much for your kind words and for sharing your experience over the past 13 months! We're incredibly proud to hear that you've found our service reliable, responsive, and tailored to your needs.

At RxLive, our ethos is all about putting patients first — delivering not just medication, but genuine peace of mind. Whether it's ensuring fast delivery, adapting to your preferences, or responding quickly to your concerns, our mission is to make managing your health easier and more personal.

Your feedback reinforces why we do what we do. We're so pleased to have made a positive difference for you and look forward to continuing to support your care.

Thank you again for being part of the RxLive family!

Kind regards,
RxLive Patient Service Team

Resposta da RXLive Pharmacy

23/05/2025

Thank you so much for your kind and thoughtful review. We’re truly grateful you took the time to share your experience.

At RxLive, our ethos is rooted in personalised, patient-first care — and your story perfectly reflects what we strive for every day. While your medication may not have been one we stocked previously, our team is committed to making sure no one goes without the treatment they need. We’re so pleased we could act quickly to ensure you received it without further delay.

It means a great deal to know we could step in when you felt unheard elsewhere. Empowering patients and ensuring accessibility to essential medications are at the heart of what we do, and we’re proud to have earned your trust.

Thank you again for your recommendation and your kind words to the team — they’ll be thrilled to hear them!

Kind regards,
RxLive Patient Service Team

Resposta da RXLive Pharmacy

19/05/2025

Good afternoon,

We're really sorry to hear about the trouble you've experienced with your recent orders and payments — we completely understand how frustrating this must be.

This certainly isn't the experience we want for our customers, and we’d like to get this resolved for you as quickly as possible. Please reach out to our customer support team directly with your order details so we can investigate the duplicate charges and arrange any necessary refunds.

Thank you for bringing this to our attention, and again, we sincerely apologise for the inconvenience caused.

Kind regards,
RXLive Customer Support

Resposta da RXLive Pharmacy

14/05/2025

Thank you so much for your kind words Miss Vick as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication!

It’s great to know that the team was able to get your medication to you quickly, especially after the frustration you had previously. Your feedback means a lot, and we’re happy we could make a positive impact during a stressful time.

We really appreciate your recommendation and are grateful for your support in spreading the word! If you ever need anything else, we’re here to help! we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service.

Have a lovely day!

Kind regards, RXLive Customer Support team

Resposta da RXLive Pharmacy

23/04/2025

Thank you so much for your kind words Mrs Whitehead as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication!

It’s great to know that the team was able to get your medication to you quickly, especially after the frustration you had previously. Your feedback means a lot, and we’re happy we could make a positive impact during a stressful time.

We really appreciate your recommendation and are grateful for your support in spreading the word! If you ever need anything else, we’re here to help! we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service.

Have a lovely day!

Kind regards, RXLive Customer Support team

Resposta da RXLive Pharmacy

18/04/2025

Thanks for the feedback. You're absolutely right—an app that isn't regularly updated quickly becomes unusable, especially with newer Android versions. We're currently reviewing our update plans, and comments like yours help us prioritize. Sorry for the inconvenience, and we appreciate your patience. The Android app is due to launch in 2 weeks.

Kind regards,
RXLive Patient Support Team

Resposta da RXLive Pharmacy

Actualizada a 16/04/2025

Thank you so much for your kind words Mr Darcy as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication!

It’s great to know that the team was able to get your medication to you quickly, especially after the frustration you had previously. Your feedback means a lot, and we’re happy we could make a positive impact during a stressful time.

We really appreciate your recommendation and are grateful for your support in spreading the word! If you ever need anything else, we’re here to help! we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service.

Have a lovely day!

Kind regards, RXLive Customer Support team

Resposta da RXLive Pharmacy

Actualizada a 22/04/2025

Firstly, we want to sincerely thank you for taking the time to share your experience. We understand how distressing this situation must have been for you, and we want to extend our deepest apologies for the error that occurred and the impact it has had on your wellbeing.

While errors in healthcare are rare, they can occur, and when they do, we take them very seriously. Our responsibility is to investigate any incidents thoroughly, perform a root cause analysis, and implement measures to prevent similar issues in the future.

We would like to clarify that the Superintendent Pharmacist did not personally dispense or check your medication. We operate with a dedicated team of qualified healthcare professionals who manage the dispensing and checking processes. The Superintendent's role is to oversee and ensure that all procedures are in line with regulatory standards, not to handle individual prescriptions.

The email you received was sent in accordance with current regulations. You contacted us stating you received the incorrect medication; however, no supporting documentation was provided to verify this claim.

We kindly ask that you remove any defamatory or inaccurate statements from your review, particularly those suggesting the Superintendent was directly involved in the dispensing of your medication. With over 50,000 patients under our care, it is not possible for any single individual to manage all aspects of patient care.

Patient safety is and always has been our top priority. We take all reports of medication errors with the utmost seriousness, and your case was escalated immediately to our Superintendent Pharmacist, as per our internal protocols. The retrieval of the medication was initiated to ensure your safety and to allow for a full investigation to be carried out. However, we fully acknowledge that this should have been accompanied by clear communication, compassion, and a formal apology, which you deserved but did not receive at the time. For that, we are truly sorry.

We understand your concerns regarding the repeat prescriptions and the issues that followed. Your feedback has highlighted critical areas where we must improve, particularly in communication and system processes. We are reviewing all related procedures to ensure this does not happen again — to you or to any of our patients.

While we are limited in what we can discuss publicly due to ongoing regulatory proceedings and data protection laws, please be assured that your concerns are being taken seriously and that we are cooperating fully with all regulatory bodies involved.

Your voice matters — not only in helping us take accountability but in helping us make the necessary changes. If you are willing, we would welcome the opportunity to speak with you directly to offer a formal apology and to better understand how we can support you going forward.

Thank you again for raising this, and we deeply regret the distress this has caused.We understand your concerns and appreciate the opportunity to address them. Patient safety and quality care remain our top priorities. In order to cancel your prescriptions you just need to change this with your GP we cannot run this task for you.

Update: Our content team has been instructed by the superintendent to remove references to his grandparents. Sadly, they passed away some time ago. Out of respect, we kindly ask that this line be removed. It is deeply inappropriate and inconsiderate to include such references, especially given the circumstances. We would expect greater sensitivity and thoughtfulness. This kind of oversight is disappointing and unacceptable.

Kind regards,

RXLive Patient Support Team