Placed an order for 2 x 10kg bags of adult food and 1 x 10kg bag of puppy food. Took 5 days to arrive and there was no puppy food in box. Emailed immediately and was told the 10kg bags were out of sto... Ver mais
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Ordered Sunday and delivered (free delivery) on Tuesday. One of the few suppliers of Darf Dog Food - very reasonably priced. Have previously contacted them via e mail and they have always responded... Ver mais
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Informações sobre a empresa
Sobre Sabre Pet Food
Escrito pela empresa
🐾 Exclusive premium pet food brands in the UK
🐾 Natural, high-meat nutrition for dogs & cats
🐾 Fast delivery and savings with Subscribe & Save Service
Sabre Pet Food is a UK pet food supplier of exclusive European pet food brands, including premium brands such as Alpha Spirit, Ydolo & DARF.
We work directly with leading manufacturers to bring unique, high-quality pet foods to the UK that you won’t find anywhere else. Our carefully selected ranges focus on natural ingredients, high meat content, and balanced nutrition, helping pets enjoy a diet inspired by their natural feeding instincts.
From nutrient-rich dry food to products designed around raw-inspired nutrition, everything we supply is chosen to support pets’ health, energy, and wellbeing.
Alongside exceptional products, Sabre Pet Food is proud to provide friendly and reliable customer support.
Our team is available via phone on 0800 229 4010, by email at customerservices@sabrepetfood.co.uk, and through our live chat via our website www.sabrepetfood.co.uk.
Our team is available Monday to Friday, 9am - 5pm (excluding bank holidays). Our opening hours may vary during busy periods such as Christmas.
Sabre Pet Food is part of the TruNet Group, an international group dedicated to bringing innovative products to markets around the world.
Informações de contacto
Sabre Pet Food, TruNet House, Ivanhoe Business Park, LE65 2UZ, Ashby-De-La-Zouch, Reino Unido
- 0800 229 4010
- customerservices@sabrepetfood.co.uk
- sabrepetfood.co.uk
Save up to 10% off & FREE UK delivery*
4,6
Excelente
173 opiniões
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Always an issue.
A few times in my past orders, whenever I have ordered more than 1 item in the same order, they have forgotten the other items, and only the big bag of food arrives. In this latest order, I ordered my usual 12kg of food and a sample of another product. Sadly, they used Parcel Force, who are very unreliable, and the tracking was all over the place. Despite them having the parcel in their depot at 12:15 am Saturday, and the tracking saying it would be delivered that day, they refused to deliver it until Monday. On Sunday, they updated their tracking to say the sender had dispatched it that day, after they had received it, magic. When my order arrived, it only had the big dog food as usual, and the sample was missing. When I asked about it, I was told the samples are posted from a different location, so it would be a separate parcel, meaning another 3-day wait, playing the Parcel Force tracking guessing game, and more unnecessary packaging. There is no mention of this on the website, as I would not have bothered. I also only had the 1 tracking number as it included both items, so I don't even know if what the agent told me was legit. After so many issues, it looks like I will have to shop elsewhere.
RESPONSE THE REPLY:
Many years as a loyal customer? I placed my first order on January 28, 2025; 17 months is hardly many years. Also, 3 orders had problems, all 3 with missing items, whether that's a stock discrepancy or not, the items were still missing that I paid for. Yes, I was refunded for the cat food, but there was a problem with the order.
The fact that you have tried to belittle me with your cocky response just reassures me that I need to shop elsewhere.
15 de junho de 2026
Opinião espontânea
Resposta da Sabre Pet Food
Hi Robert,
Thank you for taking the time to share your feedback. We're sorry to hear that your recent experience did not meet your expectations.
Having reviewed your account, we can see that there have been 2 issues over the many years you have been a loyal customer with us. 1 being a stock discrepancy where we applied a credit to your account and the other being a missing item on your order, which we replaced on the 8th January once we returned back from our Christmas closure.
We fully appreciate how frustrating these situations can be, and on each occasion our team worked to resolve the matter as quickly as possible.
Regarding your most recent order, the sample pack was unfortunately not received and we promptly arranged a refund once this was brought to our attention. Samples are dispatched separately from our main warehouse due to the high volume we process. This allows us to maintain the fast turnaround times our customers expect for their main orders without causing delays in the warehouse. That said, we appreciate your comments regarding the communication around this process and will review how we can make this clearer to customers in future.
We're also sorry that you were unhappy with the delivery service. While courier tracking updates and delivery schedules are outside of our direct control, we recognise that the overall experience reflects on us as the retailer and understand your frustration.
Thank you for your custom over the years, and we're sorry that on this occasion we left you feeling disappointed.
Kind regards, Team Sabre 🐾
Resposta da Sabre Pet Food
Hi Lyn, Thank you for your fantastic review!
We're delighted to hear that you were so impressed with our delivery service- being compared favourably to Amazon is certainly high praise! We'll be sure to share your comments with the team, who work hard to get orders dispatched and delivered as quickly as possible.
Thank you for your support and for taking the time to leave your feedback.
Kind regards, Team Sabre 🐾
Resposta da Sabre Pet Food
Hi Julie, Thank you for your wonderful review!
We're delighted to hear that you were pleased with our fast service and the range of dog foods we offer. We work hard to provide plenty of choice so that every dog can find a food that suits them.
Thank you for your support and for taking the time to share your feedback.
Kind regards, Team Sabre 🐾
Resposta da Sabre Pet Food
Hi Sean, Thank you for your review!
The most important opinion is your dog's, so we're delighted to hear they love it! 🐶
Thank you for choosing Sabre Pet Food and for taking the time to share your feedback.
Kind regards, Team Sabre 🐾
Ordered on line for the first time and…
Ordered on line for the first time and clicked collect by mistake
Rang customer services and helpful staff corrected order for next day delivery
Unfortunately parcel force let sabre pet foods down . Contacted customer services again and very helpful staff arranged replacement order for next day 👍would use this company again and hope they use a more reliable delivery company
28 de maio de 2026
Resposta da Sabre Pet Food
Hey, Thank you for taking the time to leave a review!
We're pleased to hear that our customer service team was able to quickly correct the collection error and arrange delivery of your order instead. Providing helpful and responsive support is very important to us, so your comments mean a lot.
We're sorry that the delivery experience fell short on this occasion with the courier. While issues with our delivery partners are fortunately uncommon, we understand how frustrating it can be when an order doesn't arrive as planned. We appreciate your patience and are glad we were able to resolve the situation for you.
Thank you for giving us the opportunity to put things right, and we look forward to serving you again in the future.
Kind regards, Team Sabre 🐾
Resposta da Sabre Pet Food
Hey RJ, Thank you for your lovely review!
We're delighted to hear that you're happy with both the dog food and our fast delivery service. Providing great nutrition for pets and a smooth customer experience is exactly what we strive for.
Thank you for your support and for taking the time to share your feedback.
Kind regards, Team Sabre 🐾
Ease of ordering online
29 de maio de 2026
Resposta da Sabre Pet Food
Hey, Thank you for your review!
We're pleased to hear that you found ordering online easy and straightforward. We work hard to make the process as simple and convenient as possible for our customers.
Thank you for choosing Sabre Pet Foods and for taking the time to leave your feedback.
Kind regards, Team Sabre 🐾
Very efficient service
Very efficient service . Usually the next day . Reception staff ver knowledgeable and friendly
28 de maio de 2026
Resposta da Sabre Pet Food
Hey Maureen, Thank you for your kind review!
We're delighted to hear that you've experienced our efficient service and reliable next-day delivery. It's also wonderful to know that our reception team has been knowledgeable and friendly when you've contacted us.
We'll be sure to pass your lovely comments on to the team. Thank you for your continued support.
Kind regards, Team Sabre 🐾
Dog is happy....I am happy!
I ordered a sample of the complete 'Wild' food for my dog, as she has become fussy in her old age!
I have spent so much time and money trying to find foods that will whet her appetite.
The sample arrived promptly, and my dog was very interested from the off!!
I am only giving her a small amount each day, along with one other food she has deigned to like, so that she doesn't get too used to it and stop eating it. Hopefully she will continue to like it, then I shall order a bigger bag.
I am grateful for the sample offer, as buying a larger amount, only to find that it isn't acceptable by 'her majesty' is such a waste of money.
28 de maio de 2026
Resposta da Sabre Pet Food
Hi Sarah, Thank you so much for your lovely review!
We had a smile reading about "Her Majesty" we know just how particular some dogs can become, especially as they get older! We're delighted to hear that the Wild recipe caught her interest straight away and that the sample arrived promptly.
That's exactly why we offer sample packs; we understand how frustrating and costly it can be to buy a large bag only to discover it's not to your dog's taste. We're so pleased the sample option has helped you try the food with confidence.
We hope Her Majesty continues to approve of her new menu, and we'll be delighted to welcome you back if you decide to order a larger bag in the future.
Kind regards, Team Sabre 🐾
Resposta da Sabre Pet Food
Hi Clinton, Thank you for your review!
We're delighted to hear that you found our service outstanding. Feedback like this means a great deal to our team and motivates us to continue providing the best possible experience for our customers.
Thank you for your support.
Kind regards, Team Sabre 🐾
Complete Dry Dog Food for Active Dogs (14kg)
I bought a 14kg bag of the Complete Dry Dog Food for Active Dogs about 2 months ago for my 33kg active lurcher. I feed it alongside a home-made cooked diet at a ratio of approx 50/50. The Darf kibble is the best I have used (and I have tried a few.) Within a few days the dogs poo's had firmed up and were smaller in size so the food must have less filler in than others I had used - he also farts far less too! 😂
The only thing I would say about this food is that I have to feed about 10% more than the highest recommended quantity.
I will definitely keep buying it and 100% recommend it.
Delivery service was quick and ordering easy.
4 de junho de 2026
Opinião espontânea
Resposta da Sabre Pet Food
Hi Linzi,
Thank you so much for your detailed review and recommendation!
We're delighted to hear that your active lurcher is doing so well on our Complete Dry Dog Food for Active Dogs. It's fantastic to know you've noticed firmer, smaller stools and even fewer unwanted "gifts" of the windy variety! 😂 These can often be signs of a highly digestible diet with quality ingredients.
We're thrilled that ordering was easy, delivery was quick, and most importantly, that you'll be continuing with the food. Thank you for taking the time to share your experience.
Kind regards, Team Sabre 🐾
Great value sample bag
Great to be able to order a sample back of food, to check my dogs love it before buying 20kg.
Fab price, delivered quickly.
And the dogs love it so far!
27 de maio de 2026
Resposta da Sabre Pet Food
Hi Lisa, Thank you for your lovely review!
We're so pleased to hear that the sample bag gave you the opportunity to try the food before committing to a larger bag. We know how important it is to make sure it's the right fit, especially before purchasing 20kg!
It's wonderful to hear that your dogs are loving it so far and that you were happy with both the price and speedy delivery.
Thank you for taking the time to share your experience.
Kind regards, Team Sabre 🐾
Resposta da Sabre Pet Food
Thank you for your review!
We're delighted to hear that your dog is enjoying the food and that you found the delivery quick and easy. That's exactly the experience we aim to provide for both pets and their owners.
Thank you for your support and for taking the time to share your feedback.
Kind regards, Team Sabre 🐾
Excellent quality & delivery
Excellent quality dog food & treats. Quick delivery as well.
26 de maio de 2026
Resposta da Sabre Pet Food
Thank you for your lovely review!
We're delighted to hear that you're pleased with the quality of our dog food and treats, as well as our quick delivery service. Providing great products and reliable service is what we strive for, so it's wonderful to know we're meeting your expectations.
Thank you for your support and for taking the time to share your experience.
Kind regards, Team Sabre 🐾
Dispatch super fast always receive the…
Dispatch super fast always receive the next day.
26 de maio de 2026
Resposta da Sabre Pet Food
Thank you for your review!
We're delighted to hear that you're happy with our fast dispatch and next-day delivery service. We work hard to get orders out quickly, so it's great to know this is making a difference.
Thank you for your continued support.
Kind regards, Team Sabre 🐾
Excellent quality food
Excellent quality food, good fast delivery and ingredients all labeled clearly.
26 de maio de 2026
Resposta da Sabre Pet Food
Thank you for your wonderful review!
We're delighted to hear that you're pleased with the quality of the food, our fast delivery service, and the clear ingredient labelling. We believe transparency is important, so it's great to know this is appreciated.
Thank you for taking the time to share your experience and for choosing Sabre Pet Foods.
Kind regards, Team Sabre 🐾
Easy to order
Easy to order , delivery ok , the Darf regular food so far has been great good value for money .
26 de maio de 2026
Resposta da Sabre Pet Food
Thank you for your review!
We're pleased to hear that you found the ordering process easy and that you're enjoying the Darf Regular food. It's great to know you're finding it good value for money and that it's working well for your pet so far.
We appreciate your support and look forward to continuing to serve you.
Kind regards, Team Sabre 🐾
Resposta da Sabre Pet Food
Thank you for your lovely review!
We're delighted to hear that you consider our food the best for your dog and that you were pleased with the quick delivery.
Thank you for your support and for taking the time to share your experience.
Kind regards, Team Sabre 🐾
Food is okay but once you add the…
Food is okay but once you add the delivery charge it to expensive. Not every one wants £50 of dry food hanging around for one small dog. No incentive to purchase
Not many stockiest which is a shame. Will find a food that can bought easily
29 de maio de 2026
Opinião espontânea
Resposta da Sabre Pet Food
Hi Anne,
Thank you for your feedback. We do operate a tiered delivery system, with shipping costs based on the weight and size of the items ordered, helping to keep charges as fair as possible. We also offer free delivery on qualifying orders, and we can see that your previous order benefited from this.
Your recent purchases were sample sized products, where we only charge £3.99 to cover the cost of shipping the 1kg sample.
Thank you for trying our products, and we wish you and your pet all the very best.
Kind regards, Team Sabre 🐾
Consistently excellent customer…
Consistently excellent customer service. Always fast dispatch. The best packed and packaged delivery I have ever seen. The care and pride that goes into the service is evident and the dog and cat foods are loved by our fussy dogs and cats. Highly recommend 5/5*
29 de maio de 2026
Opinião espontânea
Resposta da Sabre Pet Food
Hey Sam, Thank you so much for your fantastic review and recommendation!
We're delighted to hear that you've consistently experienced excellent customer service and fast dispatch. It means a great deal to our team that you've noticed the care and attention we put into packing every order.
We're especially pleased that both your dogs and cats are enjoying their food - winning over fussy pets with our products is always a wonderful compliment! Thank you for your continued support and for taking the time to share your experience.
Kind regards, Team Sabre 🐾
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